Sent: Friday, August 04, 2:PMSubject: CASE [redacted] Can you please provide us more information about the complaint, for example, copy of bill of sale, contract or any document that can show us that we sell this cars, because we cannot find any information in our systemThanks in advance Ana Maria F [redacted] Puente Auto Sales
Dear Mr***,Perhaps you are thinking of another cleaners, or different jacket.The CSRs at Clothesline Cleaners are trained to check all the pockets of each item as they check them inYour only visit to our cleaners was a month ago, and you dropped off one piece, the jacketA single item with
two bulky cufflinks in two separate pockets would have alerted *** to empty the pocketsEven placing the jacket on the counter would have made a "clink" sound to alert that the pockets had items inside She found nothing, and placed the blazer in the transport bag to send for cleaningThe manager did not find anything in the pockets, and the presser did not find anything in the pockets Thirty days later, you told *** that the cufflinks are treasured family heirlooms, and I hope you find them soon
Sent: Friday, August 04, 2017 2:26 PMSubject: CASE [redacted] Can you please provide us more information about the complaint, for example, copy of bill of sale, contract or any document that can show us that we sell this cars, because we cannot find any information in our system. Thanks in advance Ana...
Complaint: [redacted]
I am rejecting this response because:My jacket was altered by someone in your business. I am not thinking of another jacket because I only have 1 black sport coat. I do not unstitch or unsew sport coat pockets. I'm not even pursuing compensation for the cufflinks and I made that clear from the beginning but for the fee for the alteration of my jacket which was $5 per pocket.
Regards,
[redacted]
Sent: Friday, August 04, 2:PMSubject: CASE [redacted] Can you please provide us more information about the complaint, for example, copy of bill of sale, contract or any document that can show us that we sell this cars, because we cannot find any information in our systemThanks in advance Ana Maria F [redacted] Puente Auto Sales
Dear Mr***,Perhaps you are thinking of another cleaners, or different jacket.The CSRs at Clothesline Cleaners are trained to check all the pockets of each item as they check them inYour only visit to our cleaners was a month ago, and you dropped off one piece, the jacketA single item with
two bulky cufflinks in two separate pockets would have alerted *** to empty the pocketsEven placing the jacket on the counter would have made a "clink" sound to alert that the pockets had items inside She found nothing, and placed the blazer in the transport bag to send for cleaningThe manager did not find anything in the pockets, and the presser did not find anything in the pockets Thirty days later, you told *** that the cufflinks are treasured family heirlooms, and I hope you find them soon
Sent: Friday, August 04, 2017 2:26 PMSubject: CASE [redacted] Can you please provide us more information about the complaint, for example, copy of bill of sale, contract or any document that can show us that we sell this cars, because we cannot find any information in our system. Thanks in advance Ana...
Maria F[redacted] Puente Auto Sales
Complaint: [redacted]
I am rejecting this response because:My jacket was altered by someone in your business. I am not thinking of another jacket because I only have 1 black sport coat. I do not unstitch or unsew sport coat pockets. I'm not even pursuing compensation for the cufflinks and I made that clear from the beginning but for the fee for the alteration of my jacket which was $5 per pocket.
Regards,
[redacted]