Pueblo Heating & Cooling

In response to your letter dated pertaining to the service visit of [redacted] , I hadreviewed the complaint with [redacted] and I explained to him that I did investigate this with theemployees involved and concluded that the paint on the rear bumper was gouged in the middle ofitWe have a power pusher to move vehicles that do not start, sometimes this can leave lightscratches on the rear bumper and it is possible this occurred but the gouge down the middle ofthe bumper was there before we used the power pusherSince my pusher can leave scratches, Ihad the rear bumper repainted at no cost to [redacted] As for the undercarriage of the vehicle, this was also damage that occurred prior to thevehicle coming to the shop [redacted] put a new exhaust system on the left side Due to this bentexhaust system it melted the left rear lower panel, [redacted] the brought the vehicle back with theconcernI cannot be responsible for the damaged components that were there prior to mytechnician working on the vehicle, and I explained to [redacted] I was not going to replace thepanelI feel I have been very fare in repainting the bumper, but to replace a part that was notwrecked by my employee is not my responsibility