Puchi & Son Appliance Repair

Dear [redacted] P [redacted] & Son Appliance Repair Service has received a letter from you regarding a complaint We have spoken to the customer and discussed the complaint and how it could be remedied During said discussion we did state that the customers' messages were received, and that we did leave multiple messages in response In the messages we informed we were having difficulty finding the part required, we apologized for the extreme delay and hoped we wouldn't lose them as a customerWe also informed the customer that a service charge is non-refundable, however, we will absolutely refund the full amount requested in the amount of $ We sincerely apologize for the mistake and confusion, and we truly apologize for the dissatisfaction of the client.Respectfully, [redacted] ###-###-####Martin P***Challise P***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] & Son Appliance Repair Service has received a letter from you regarding a complaint.  We have spoken to the customer and discussed the complaint and how it could be remedied.  During said discussion we did state that the customers' messages were...

received, and that we did leave multiple messages in response.  In the messages we informed we were having difficulty finding the part required, we apologized for the extreme delay and hoped we wouldn't lose them as a customer. We also informed the customer that a service charge is non-refundable, however, we will absolutely refund the full amount requested in the amount of $150.00.  We sincerely apologize for the mistake and confusion, and we truly apologize for the dissatisfaction of the client.Respectfully,[redacted]###-###-####Martin P[redacted]Challise P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]