Publishers Elite

Lionstone Holdings Group (“Lionstone”) is in receipt of Mr. [redacted] complaint and appreciates an opportunity to respond.      Lionstone is a collection agency and currently working an account in Mr. [redacted] name.  The Check N Go account with last 4 digits [redacted]...

originated in January, 2016 and was placed with our office in May, 2016.  Our agent was contacting Mr. [redacted] in an attempt to verify his location information as we are required to send a letter by federal law. We are taking Mr. [redacted] at face value in his statement that he did not take out this loan.  We encourage him to contact his local authorities or another agency if he believes this loan was taken out in his name without his knowledge.  He should visit [redacted] for more information on how to take action if he believes his identity was stolen.  In any event, we have closed Mr. [redacted] account and it will not be re-sold.      As Mr. [redacted] account was closed, he should receive no further communication from us or anyone else regarding this account.  We encourage him to contact us if there are any issues or concerns. Please contact the undersigned if we can be of any additional help in this matter. Sincerely, Authorized Representative of Lionstone Holdings Group

Lionstone Holdings Group ("Lionstone") is in receipt of the complaint referenced above. Thank you forgiving us the opportunity to respond to this matter. Lionstone has reviewed the complaint filed by Ms. [redacted]. After a thorough search of our records, we are not in possession of any account in Ms....

[redacted]' name nor is she a reference to any account in our system.We are unable to locate any instance of contact to her and believe that she was either contacted by a different agency or was inadvertently dialed as a wrong number.We would like to note that in calling any consumer in an attempt to locate them, we make sure to not disclose the purpose of our call or our name, unless specifically asked as per federal law. As we never actually spoke with Ms. [redacted], neither of these were disclosed as she has complained of. We are very sorry for any inconvenience Ms. [redacted] had and would like to assure her that at no time was any call intended for her if in fact they came from our office.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Authorized Representative of Lionstone Holdings Group

Re: [redacted]ID No: [redacted]Dear [redacted]:Lionstone Holdings Group ("Lionstone") is in receipt of Mr. [redacted]' complaint andappreciates an opportunity to respond.Lionstone was attempting to locate a consumer and Mr. [redacted]' number was dialed in ourskip-tracing efforts. When skip-tracing, we...

ensure not to disclose the purpose of our call, untilwe are able to verify we have reached the consumer we were looking for. Unfortunately, wewere unable to speak with the consumer to verify this information. There were a few callsplaced to Mr. [redacted] as we were unaware that we had an incorrect number.Mr. [redacted]' number was removed and noted as an incorrect number. He should notreceive any other calls from our office.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Authorized Representative ofLionstone Holdings Group

Lionstone Holdings Group (“Lionstone”) has reviewed the complaint filed by Ms. [redacted] and
we appreciate an opportunity to respond.
Lionstone was attempting to locate a consumer with the same name as Ms. [redacted] as we
are required to send her a letter as per federal law. In...

conducting our location efforts our representatives are
trained, and take great care, not to disclose the purpose of our call until we are able to verify the consumer we
are seeking. We were unable to actually speak with Ms. [redacted] and only left a voicemail in an
attempt to locate her. Unfortunately, we were unable to verify the identity of the consumer we were seeking
and all location efforts ceased.
We apologize to Ms. [redacted] for any inconvenience and can assure her that her number has
been removed from our system and she should not receive any additional calls from us.
Please contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Authorized Representative of
Lionstone Holdings Group

Lionstone Holdings Group has received Ms. [redacted] complaint referenced above. Thank you for the
opportunity to respond.
Lionstone was attempting to locate a consumer and Ms. [redacted] number inadvertently was dialed in
our skip-tracing efforts. When skip-tracing, we ensure not to disclose the...

purpose of our call, unless and until
we are able to verify we have reached the consumer we were looking for. As stated above, Ms. [redacted]
number was dialed by mistake. There were 2 calls placed by accident to Ms. [redacted] number in our attempt
to locate a different consumer. At no time was Ms. [redacted] threatened or forced to do anything. Rather, there
were 2 calls placed in a location effort to find a different consumer. When Ms. [redacted] called into our office on
May 19, 2016 to inform us we have the incorrect number and threaten our representative with arrest, Ms.
[redacted] hung up prior to our representative explaining that Ms. [redacted] number would be removed from our
system.
Ms. [redacted] number has subsequently been removed from our system and she should not receive
any additional calls from our office.
Please contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Authorized Representative of
Lionstone Holdings Group

Complaint: 11801974
I am rejecting this response because:
Over the last severalmonths I have been in conversation with them   The following is what has transpiredin conversation with [redacted] (the man who originally called about renewing our subscription for the Week magazine which was for our subscription and a gift subscription for our daughter.The two together was to cost $55.00 for a one year renewal.  Our previous subscription was good through April 2017.  Our daughter's was good through Dec. 2016.  As of last week, mydaughter has not received any magazines for January.  We of course will not know about our subscription until the current subscription expires at the end of April.Throughout January I was on the phone with [redacted] at least three times.  He told me a check wasin the mail and that it would be for $165.00 to cover the three additional charges of $55.00 each that Publishers Elite had charged to my credit card.  It never came.  I called back several timesand I got various excuses why I couldn't talk to him.  He wasn't in today.  He's in a meeting. etc.Then one time that I called I spoke to a woman [redacted].  She also told me the check was in the mail and she gave me a USPS tracking #[redacted].  When I tried to track it It just said "Status Not Available"  This woman [redacted] also told me that [redacted] had been suspended.When I tried to call her back she was not available.  On Jan. 26th I talked  to another female employee, she said that the policy was no refunds and that there was no check in the mail and that [redacted] had beensuspended over all of this.   Later [redacted] returned my call he apologized for what had happened, butsaid he could not change anything.  He also told me he had been suspended over it.I feel that these over charges should be reimbursed to us. Thank you,[redacted]and/or [redacted], but neither were available.

Complaint: [redacted]
I am rejecting this response because: I call...

everyday and get the same thing we are still looking into it  so I guess im just not buying what they told you  if what they say is true then I will accept it but what if I dont get another magazine next month then that will be 4 mths in a row can I  reopen this complaint then or don't get the check can we keep this open til then  to see that they follow through 
[redacted]

February 16, 2016Revdex.com Re: [redacted] ID No: [redacted]Dear [redacted]:Lionstone Holdings Group (“Lionstone”) has received and reviewed Ms. [redacted] complaint listed above and appreciates an opportunity to respond in kind.Lionstone was attempting to locate a consumer with the...

same name as Ms. [redacted] as we are required to deliver a letter and needed to confirm the consumer we were looking for and a valid address. All calls to Ms. [redacted] and her daughter were done so in compliance with federal law. Our agents take great care not to disclose the purpose of our calls to any third party unless and until we are able to verify the consumer we are looking for.We reviewed the complaint with the agent that spoke with Ms. [redacted] daughter. A note has been placed in their file as we expect only the highest quality consumer care when speaking with consumers. We apologize for any discomfort or inconvenience Ms. [redacted] daughter felt in their conversation. We would like to note that Ms. [redacted] also filed a substantially similar complaint with the Consumer Financial Protection Bureau to which we have also responded to.We will honor Ms. [redacted] desired resolution and cease contact with her or her daughter regarding this account unless she contacts us directly.Please contact the undersigned if we can be of any additional help in this matter.

We can not properly responf to this consumer as the customer information provided [redacted]
[redacted]  [redacted] is not in our system.

We are in receipt of Ms. [redacted] complaint referenced above and appreciated an opportunity to
respond.
Lionstone is a collection agency and currently working an account in Ms. [redacted] name. The
[redacted] account with last 4 digits [redacted] originated in August, 2010 and was placed with our office in...

March,
2016.
Unfortunately, we are unable to speak to what took place between Ms. [redacted] and [redacted] when
she contacted them but can assure Ms. [redacted] that she is not being led astray. When her account came into
our office, we contacted her to verify the information that was contained in her account. While she states that it
is old information in her complaint, it is of note that this personal loan was taken out in 2010 and the
information attached to the account, may be reflected of that time. Ms. [redacted] did in fact verify her information
prior to disclosing the purpose of our call, where she immediately disputed that she ever took out the loan.
We have no intention of taking Ms. [redacted] to court as she indicates in her complaint, nor has that ever
been expressed. Our initial calls to her were in an attempt to verify her identity so we could mail the attached to
her as required by federal law.
We will cease contact with Ms. [redacted], unless she calls into our office, as her account remains unpaid.
Please contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Authorized Representative of
Lionstone Holdings Group

The customer stated he contacted our company in August of 2017. However the order was placed in March of 2017, the customer called in after his final payment was made. Per our cancellation policy it does state:1.       CANCELLATION POLICY: Due to the PRE-PAID nature of...

these orders, you can cancel your recurring transactions at any time for a pro-rated subscription, but we do not offer refunds for payments already made.   The customer would have been told this on the recorded line and also in his Official Confirmation Letter that was mailed to his home. Please see attachments as the customer ordered GUNS and Farm & Ranch Living both for 5 year terms at competitive rate of $30/yr. The customer agreed to the magazines and terms and conditions. The attachment is a copy of the letter the customer received that also clearly states the cancellation policy. The customer even jokes with the sales associate about accidentally buying accidental life insurance. There was no dispute or hesitation.  Finally when the customer did call in to inquire about the order he stated to [redacted] that he needed the money to repair his truck. Which unfortunately does not constitute a refund per our policy.

Lionstone Holdings Group (“Lionstone”) is in receipt of the complaint referenced above. Thank you for giving us the opportunity to respond to this matter.Lionstone is a debt collector who contacted Mr. [redacted] seeking to collect on a personal loan in his name. The [redacted] personal loan taken out...

in August, 2015 has an account number ending in 4093.We did speak with Mr. [redacted] on March 18, 2016 when he called into our office. We updated him regarding the above information for his account in our office. At that time, he stated that his wife had been paying on the account and asked for additional time to speak to her about it, which our representative respectfully granted. Shortly afterwards, we received a written cease and desist stating the information in Mr. [redacted]’s complaint about identity theft. At no time prior to the cease and desist and follow up complaint to your office were we informed about this or we would have gladly assisted Mr. [redacted] in any way possible.Our representative that spoke with Mr. [redacted] respectfully disagrees with his assessment of what took place and believes he has mischaracterized their conversation. However, the core of the complaint is that Mr. [redacted] has stated he and his wife were victims of identity fraud. We will take Mr. [redacted] at his word and his account has been closed and placed in dispute status due to identity fraud. He should not receive any additional calls from our office regarding this account.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Authorized Representative ofLionstone Holdings Group

I would love to take care of this customer.  Not only do I want to give them the subscriptions they paid for, but I also want to help them with the donation to Cooks Childrens.  However I cannot find any information in our system using the information provided by the customer.  If...

they could contact [redacted] at ###-###-#### or better, via e-mail at [redacted] - I would be glad to do everything in my power to take care of this customer.

Lionstone Holdings Group {"Lionstone") is in receipt of the complaint referenced above. Thank you for giving usthe opportunity to respond to this matter.We began efforts to contact Ms. [redacted] regarding her [redacted] personal loan on July 14, 2016. We were able tospeak to speak with her in regards to...

the account on that day. Our agent was contacting Ms. [redacted] in an attempt to verifyher location information as we are required to send a letter by federal law.We believe that Ms. [redacted] mischaracterized what took place. We reviewed the complaint with the representativethat spoke with Ms. [redacted] and she stated that on August 1, 2016, Ms. [redacted] and her daughter called into our office toresolve the account stated above. The agreed upon arrangement has since declined. We did try to again reach out to Ms.[redacted] to help her set up a new arrangement that better suits her needs but have been unable to do so.As requested, we will treat this complaint as a cease and desist. Ms. [redacted] should receive no furthercommunication with us in regards to the account, and there will be no further drafts to the account provided for payments.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Authorized Representative ofLionstone Holdings Group

Complaint: [redacted]
I am rejecting...

this response because: I checked my balances for the first few days of January and found that on Jan 6 2017 the company charged my account another $45, making the total $135 illegally charged to my bank account.  I want the full $135 refund and no more charges made to my account.
Regards,
[redacted]

Lionstone Holdings Group ("Lionstone") is in receipt of the complaint referenced above. Thank you forgiving us the opportunity to respond to this matter.Lionstone is a debt collector who contacted Ms. [redacted] seeking to collect on a personal loan in hername. The [redacted] personal loan taken out in July...

7, 2014, ends in the last four digits of -8551.After reviewing the calls, any initial phone call was in an attempt to verify Ms. [redacted] locationinformation, as we are required to send a letter regarding the above stated matter, by federal law. A fewrepresentatives did speak with Ms. [redacted] on October 13, 2016. We apologize if any representative from ouroffice was unprofessional with Ms. [redacted]. The representatives that Ms. [redacted] speaks of in her complaint,have been removed from her account, and have been sent for additional training on how to professionallycommunicate with consumers.Her account has since been place in the hands of our office manager. When Ms. [redacted] spoke with thatmanager, she was able to set up a payment arrangement that reflects her desired settlement. If she seeks any further assistance, we would be more than happy to accommodate Ms. [redacted]'s needs.We apologize for any inconvenience this may have caused.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Authorized Representative ofLionstone Holdings Group

I’m a bit confused. When we spoke to you Mrs. [redacted] after this 11/3 you said everything was resolved. And agreed again to the 4 years and rate.

Lionstone Holdings Group ("Lionstone") is in receipt of Ms. [redacted] complaint andappreciates an opportunity to respond.Lionstone was attempting to contact a consumer with the same name as Ms. [redacted]and after placing several phone calls, we were unable to speak with the consumer we were attempting...

to locate. We did leave some voicemails on a consumer's answering machine, but our representatives are trained to not disclose the purpose of our call until after we verify whowe are attempting to locate as per federal law. Unfortunately, we were unable to verify the consumer we were seeking to locate and the account was closed.Ms. [redacted] number was removed and noted as an incorrect number. She should notreceive any further contact from our business.Please contact the undersigned if we can be of any additional help in this matter.Sincerely,Authorized Representative ofLionstone Holdings Group

Lionstone Holdings Group (“Lionstone”) is in receipt of Ms. [redacted] complaint and appreciates an
opportunity to respond.
Lionstone is a collection agency and currently working an account in Ms. [redacted] name. The
Checksmart account with last 4 digits 3821 originated in June, 2011 and was placed with...

our office in March,
2016. Our agent was contacting Ms. [redacted] in an attempt to verify her location information as we are required
to send a letter by federal law.
We are taking Ms. [redacted] at face value in her statement that she did not take out this loan. We
encourage her to contact her local authorities or another agency if she believes this loan was taken out in her
name without her knowledge. She should visit [redacted] for
more information on how to take action if she believes her identity was stolen. In any event, we have closed
Ms. [redacted] account and it will not be re-sold.
As Ms. [redacted] account was closed, she should receive no further communication from us or anyone
else regarding this account. We encourage her to contact us if there are any issues or concerns.
Please contact the undersigned if we can be of any additional help in this matter.
Sincerely,
Authorized Representative of
Lionstone Holdings Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]