Public Power, LLC

Complaint: [redacted] I am rejecting this response because: I never received that letter of renewal That address is not valid, all my mail is received at [redacted] Also the variable rate that they assigned me is higher than the rates of all the electric providers in my area, I still say the rate is for people who don,t look at their bills Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

September 5, 2014 [redacted] Manager, Marketplace Operations RevDex.com [redacted] Re: Reta M Rooney, Case # [redacted] Dear [redacted] ***: This letter is in response to the complaint that [redacted] (“Customer”)... filed with the RevDex.com on September 5, 2014. Customer’s complaint states that: 1) Public Power’s advertisement stated that Customer could lower her electric bill, but she recently received a higher electric bill; 2) Customer was told that it would take 1 to 2 billing cycles to return to service with her utility; and 3) Public Power’s current rate is higher than the rate offered by Customer’s utility. Customer’s complaint states that Public Power’s advertisement stated that Customer could lower her electric bill with Public Power, however, Customer recently received a higher electric bill. Customer enrolled with Public Power on March 13, 2013 and selected a Variable Rate plan with an initial Variable Rate of 6.99 cents per kilowatt-hour. Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations. Public Power does not offer a general guarantee savings as compared to another electricity product. The prices of the utility’s standard offer service, as well as the prices of competitors are constantly fluctuating. In any given month, Public Power’s rates may be higher or lower than the rates offered by another company. While Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings. Furthermore, Public Power offers additional benefits to consumers than what is offered by the utility. For example, Public Power offers a rewards program that includes restaurant savings certificates and an anniversary rebate. As a result, a direct comparison between Public Power’s electricity product and the electricity product offered by Customer’s utility cannot be made. Next, Customer’s complaint states that it she was told that it would take 1 to 2 billing cycles to return to service with her utility. This is a time frame set forth by the utility company and is based on Customer’s meter read schedules. Public Power does not have control over the Customer’s meter read timeframe and when the utility processes the switch. Finally, Customer’s complaint states that Customer’s current Variable Rate is higher than the rate offered by Customer’s utility. It is important to note that while Public Power may be able to document savings to the utility’s standard offer at a particular snapshot in time, it cannot offer a general guarantee of savings. Variable Rates may fluctuate from month-to-month based on market conditions and company operating factors, and are best for consumers seeking the flexibility to cancel at any time and the ability to take advantage of short-term price fluctuations. Public Power also offers Fixed Rates, which remain set for the agreed-upon term and are best for consumers seeking price-certainty. Public Power encourages customers seeking price-certainty and protection from market volatility to select a Fixed Rate product. As a resolution for customer dissatisfaction, Public Power can offer the Customer a one-time courtesy credit of $50 in conjunction with enrolling in a Fixed Rate. This credit is offered for customer satisfaction purposes and is not meant to compensate customers for selecting a Variable Rate plan. I sincerely hope this meaningfully responses to the above complaints. If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] . Warmest Regards [redacted] Counsel

Complaint: [redacted] I am rejecting this response because: it is not a resolution and would like to know what I will be reimbursed and know the rate has been updatedbefore I accept their response Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:From a business standpoint it seems strange to me for a claim for an ETF fee to sent out months after it would have been generated, and that I am the only customer that has had this experience.I plan to take the claim up with the state's public utilities people and the CT State Attorney general because I have no way of verifying the facts in this case Sincerely, [redacted] ***

April 20, [redacted] Re: [redacted] , Case # [redacted] Dear Ms***:The following response is made pursuant to a complaint filed by [redacted] (“Customer”), with the Revdex.com on April 10, regarding Public Power In the complaint, Customer states that he contacted Public Power and requested to cancel his gas and electric services but only his electric service was cancelled As a result, Customer is requesting reimbursement for the difference between his utility and Public Power’s rate for his gas service.We have pulled Customer’s recorded call on January 13, and Customer called and only requested to cancel services for his electric account As per Customer’s request, a cancelation was submitted for his electric account We would be happy to immediately cancel Customer’s gas services, and will do so today This is the first request by Customer to cancel gas services We will send a follnote when we have a cancellation confirmation number and termination date from Customer’s utility.Public Power is committed to compliance and customer satisfaction If you have any questions, please do not hesitate to contact me by email at [redacted] Kind Regards, [redacted] Compliance Specialist

February 11, [redacted] ***Manager, Marketplace OperationsRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on February 11, Customer’s complaint states that: 1) Customer did not authorize enrollment with Public Power; 2) Customer did not authorize the switch from a Fixed Rate to a Variable Rate; and 3) Customer would like to be re-rated back his prior Fixed Rate.Customer’s complaint states that Customer did not authorize enrollment with Public Power Customer enrolled in a 6-month Fixed Rate term with [redacted] Services (“ [redacted] ”) on September 24, On April 7, Customer was sent the Notice of Assignment provided in Attachment indicating that his contract had been assigned to Public Power Customer’s Agreement with [redacted] allowed for his contract to be assigned to another supplier and Customer was appropriately made aware of this assignment As a result, Customer’s enrollment with Public Power was proper.Next, Customer’s complaint states that Customer did not authorize the switch from a Fixed Rate to a Variable Rate This is incorrect In the Agreement that Customer entered into at the time of his enrollment with [redacted] , Customer gave his consent to be switched from a Fixed Rate to a Variable Rate Customer’s Agreement with [redacted] stated that at the end of Customer’s Fixed Rate, his contract would default to a Variable Rate on a month-to-month agreement (“Upon completion of the Initial Term, this Agreement will automatically renew on a month-to-month basis with no early cancellation feeWhile taking service on a month-to-month basis, [redacted] will charge you for all electricity billed by [redacted] at a variable rate per kWh ”) When Customer’s account was transferred from [redacted] to Public Power, his account was being served at a Variable Rate.Finally, Customer’s complaint states that Customer would like to be re-rated back to his prior Fixed Rate Customer has been appropriately charged in accordance with his Agreement, and therefore is not due a refund Customer’s Agreement with [redacted] indicated that after her Fixed Rate term ended, Customer’s contract would continue on a Variable Rate When Public Power assumed Customer’s contract it continued to honor his original contract terms with [redacted] .I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] .Warmest regards, [redacted] Counsel

July 27, Submittedvia web to: [redacted] ***ComplaintConsultantBetterBusiness BureauBerlinRoad [redacted] *** Re: [redacted] , Case # [redacted] Dear Ms ***: This letter is in response to the complaint filed by [redacted] (“Customer”)on July 22, regarding Public PowerIn the complaint, Customer claims she has been monitoring her bills andhas not noticed savings with Public Power as her provider Customer has also expressed dissatisfactionwith the $early termination fee (“ETF”) she would be required to pay if shecancels her contract before end of termPublic Power does not guarantee savings as compared to anotherproductThe prices of the utility’s standard offer service, as well as theprices of competitors, are constantly fluctuating In any given month Public Power’s rates maybe higher or lower than the rates offered by another company, which is statedin Customer’s contract Customer’scontract also provides for a $ETF if a contract is cancelled prior to theend of termOn July 27, 2015, I was able to speak with Customer regarding hercomplaintIn an effort to retain Customer’s business, Customer was offered a6-month fixed rate plan at $ Customer stated that she would take this offerinto consideration and notify Public Power by July 30, Public Poweris committed to compliance and customer satisfaction If you have any questions, please do nothesitate to contact me by email: at [redacted] KindRegards, [redacted] Compliance Specialist Tell us why here

February 20, [redacted] ***Manager, Marketplace OperationsRevdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] On January 28, 2015, [redacted] (“Customer”) filed a complaint with the Revdex.com that Public Power responded to on February 1, On February 10, 2015, Customer filed a rebuttal that states that Customer would like Public Power to provide the Renewal Letter that indicated the Customer was required to cancel by or before December 6, 2014.Provided in my previous response dated February 1, and also provided again in Attachment 1, please find Customer’s Renewal Letter dated November 11, Customer’s Renewal Letter states that Customer’s account will be automatically renewed in a subsequent Fixed Rate and that “if for any reason you do not want your account to be automatically renewed please contact us at [redacted] before 12/06/2014.” Customer did not contact Public Power until December 11, 2014, at which point her account had already been auto-renewed into a subsequent Fixed Rate.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Counsel

May 31, 2016Submitted via web to: bluecomplaints.Revdex.com.org/Complaints [redacted] ***Complaint & Inquiry ConsultantRevdex.com [redacted] Re: [redacted] ID No [redacted] Dear MsSola:This letter is in response to the complaint filed by [redacted] (“Customer”) on May 24, regarding Public Power, LLC (“Public Power”) Customer’s complaint states that she did not authorize service with Public Power and that she does not understand why she owes a balance.Customer originally enrolled with [redacted] however, on May 7, Public Power acquired all of [redacted] New York customer accounts Customer was provided with an assignment notice in a form approved by the New York Public Service Commission informing her of the transfer of her account to Public Power, and on June 10, Customer began receiving electricity service with Public Power On May 27, 2016, in an effort to address Customer’s complaint a Public Power representative contacted Customer to explain her budget bill tramount and address her concerns The Public Power representative was able to speak directly with Customer on May 31, At that time Customer made the decision to enroll in a new 12-month fixed rate contract and Public Power agreed to waive her full budget-bill trbalance Customer is fully satisfied with this resolution I sincerely hope this meaningfully responds to the above inquiry If you have any questions, please do not hesitate to contact me by email at [email protected], Martine T***Counsel

July 27, 2015 Submittedvia web to: [redacted] ***ComplaintConsultantBetterBusiness Bureau29 BerlinRoad [redacted] ... [redacted] *** Re: [redacted] , Case # [redacted] Dear Ms. ***: This letter is in response to the complaint filed by [redacted] (“Customer”)on July 22, 2015 regarding Public Power. In the complaint, Customer claims she has been monitoring her bills andhas not noticed savings with Public Power as her provider. Customer has also expressed dissatisfactionwith the $50 early termination fee (“ETF”) she would be required to pay if shecancels her contract before end of term. Public Power does not guarantee savings as compared to anotherproduct. The prices of the utility’s standard offer service, as well as theprices of competitors, are constantly fluctuating. In any given month Public Power’s rates maybe higher or lower than the rates offered by another company, which is statedin Customer’s contract. Customer’scontract also provides for a $50 ETF if a contract is cancelled prior to theend of term. On July 27, 2015, I was able to speak with Customer regarding hercomplaint. In an effort to retain Customer’s business, Customer was offered a6-month fixed rate plan at $.0781. Customer stated that she would take this offerinto consideration and notify Public Power by July 30, 2015. Public Poweris committed to compliance and customer satisfaction. If you have any questions, please do nothesitate to contact me by email: at [redacted] . KindRegards, [redacted] Compliance Specialist Tell us why here...

October 9, [redacted] Manager, Marketplace Operations Revdex.com [redacted] Re: [redacted] , Case # [redacted] Dear [redacted] ***: On October 3, 2014, [redacted] (“Customer”) filed a complaint with the Revdex.com stating that she had received a renewal letter that quoted an electricity rate, rather than a natural gas rate On October 8, 2014, Public Power provided a response that it apologized for the inconvenience, and would extend Customer’s Fixed Rate for an additional month and would send her a corrected renewal letter On October 9, 2014, Customer filed a rebuttal that stated: 1) Public Power did not offer Customer any relief or alternatives from the incorrect renewal letter that Customer received; 2) Customer questions the purpose of the renewal letter, and whether the purpose was to mislead Customer regarding Public Power’s product offerings; 3) Customer questions how many other Customers received an incorrect letter; and 4) Public Power is not offering Customer any assistance First, Customer’s rebuttal states that Public Power did not offer Customer any relief or alternatives from the incorrect renewal letter that Customer received This is incorrect Public Power’s response stated that it would send Customer a corrected renewal letter and it would extend Customer’s current Fixed Rate for an additional month, so that she would not receive a higher rate before she transitions to her supplier of choice Customer has already cancelled with Public Power, and as a result, Public Power cannot offer Customer any additional relief Next, Customer’s rebuttal states that Customer questions the purpose of the renewal letter, and whether the purpose was to mislead Customer regarding Public Power’s product offerings The purpose of the renewal letter is to inform customers that if they take no action their service with Public Power will continue at the rate enclosed Customer’s renewal letter should have stated a natural gas rate, not an electric rate This was an operational error that is being corrected To compensate for this error, Public Power will extend Customer’s previous Fixed Rate for an additional month as well as send out a corrected letter Customer has already cancelled with Public Power, so she will likely not be interested in a renewal offer, however she will receive the same Fixed Rate for the remainder of her service with Public Power The purpose of the renewal letter is not to mislead customers, but to keep them informed regarding their service with Public Power Customer’s rebuttal inquires as to how many other customers received an incorrect letter Less than thirty incorrect letters were sent out, truly a small number when considering Public Power’s hundreds of thousands of customers All affected customers will receive a new renewal letter and will have their previous Fixed Rates extended for an additional month so that they have an opportunity to make an informed decision regarding their future service with Public Power Finally, Customer’s rebuttal states that Public Power is not offering Customer any assistance This is incorrect Public Power has stated that it will send out a corrected renewal letter and will extend Customer’s previous Fixed Rate for an additional month As Customer has already cancelled with Public Power, Customer will receive her previous Fixed Rate through the end of her service with Public Power Customer was previously offered a courtesy credit of $in conjunction with enrolling in another Fixed Rate however Customer declined this offer I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at [redacted] Warmest Regards [redacted] Counsel

May 8, 2016Submitted via web to: bluecomplaints.Revdex.com.org/Complaints [redacted] ***Manager, Marketplace OperationsRevdex.comSouth Turnpike RoadWallingford, CT 06492-4322Re: [redacted] Dear [redacted] This letter is in response to the complaint filed by [redacted] *** (“Customer”) on April 26, regarding Public Power In his complaint the Customer states that he received an invoice for a $early termination fee (“ETF”) in error and is concerned that other customers may have erroneously received a similar ETF noticeCustomer was enrolled in a fixed rate plan that expired on November 30, Customer received an ETF noticed because he cancelled his service with Public Power effective November 3, 2015, before the end of his fixed rate term and therefore was properly subject to a $ETF When Customer contacted Public Power’s Customer Care on April 26, he stated that was told that he would not be subject to an ETF if he cancelled within days before the end of his term In response to the Customer’s complaint, the Public Power representative stated that he would make sure that Public Power waived Customer’s ETF The Public Power representative also explained to Customer that the issue he was experiencing was not widespread, but was specific to the contract term that he had enrolled in.I sincerely hope this meaningfully responds to the above inquiry If you have any questions, please do not hesitate to contact me by email at [redacted] Sincerely, Martine T***Counsel

February 11, [redacted] ***Manager, Marketplace OperationsRevdex.com [redacted] Re: [redacted] Dear [redacted] This letter is in response to the complaint that [redacted] (“Customer”) filed with the Revdex.com on February 10, and that was sent to Public Power on February 11, Customer’s complaint states that: 1) Customer enrolled with Public Power on CTEnergySavings.com and on that website it stated that there was no early termination fee; 2) Customer cancelled with Public Power and received a $early termination fee; and 3) Customer has a printout from [redacted] showing that [redacted] stated that there was no early termination feeCustomer’s complaint states that Customer enrolled with Public Power on [redacted] and on that website it stated that there was no early termination fee Public Power’s Fixed Rate products do have an early termination fee of $ Customer’s complaint also states that she has a printout from [redacted] indicating that there was no early termination fee for Public Power’s Fixed Rate productsIf Customer can provide the evidence showing that [redacted] indicated that Public Power Fixed Rate product did not have an early termination, Public Power would be happy to waive Customer’s early termination fee.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at [redacted] or by email at [redacted] Warmest regards, [redacted] Counsel

Complaint: [redacted] I am rejecting this response because: This is not true I requested the entire account to be discontinued, I feel misled and poor business assiociation with this company and will continue to pursue my complaint as well as blast this company publicly not to be trusted for poor communication, high expenses and misrepresentation Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:Public Power did not adequately respond to my issues. I would like to offer further clarification, as I believe that the entirety of my situation was not understood. My complaint is that, although Public Power notified me that I would no longer have a rate of $.0765, they did not inform me of how extreme of an increase there would be in the variable rate. I was only made aware of this after the fact, when I received my bill, only to find that the new variable rate was $0.1799, a 135% increase in my previous rate. When I contacted the company's customer service, I was informed that I could not discontinue service with them until December, which would force me to pay yet another month of electricity generation at this exorbitant amount. I feel that this lack of communication is an underhanded effort on the part of Public Power to take advantage of its customers. By omitting information in its notification letter, the company can profit from its customers' ignorance. While I expected an increase in my rate, I believe that this is a blatant abuse of inflation, and would like Public Power to address this issue by becoming more transparent in their dealings with customers in the future.
Sincerely,
*** ***

February 1, 2015*** ***
*** *** ***
*** *** ***
** *** *** ***
*** ** ***Re: *** ** *** *** * ***Dear *** ***:This letter is in response to the complaint that
*** ** *** (“Customer”) filed with the Revdex.com on January 26, and sent to Public Power on January 28, Customer’s complaint states: 1) Customer cancelled at the appropriate time to prevent his contract from auto-renewing to a subsequent Fixed Rate however, Customer was charged an early termination fee; and 2) Customer would like to have the early termination fee removed.Customer did cancel at the appropriate time and therefore should not have been assessed an early termination fee I have removed Customer’s early termination fee and I apologize for the inconvenience.I sincerely hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at *** *** or by email at ***
Warmest regards,*** ***
***

May 17, 2016Submitted via web to: bluecomplaints.Revdex.com.org/Complaints*** ***Complaint and Inquiry ConsultantRevdex.comSouth Turnpike RoadWallingford, CT 06492-4322Re: *** ***, ID No***Dear *** ***This letter is in response to the complaint originally filed by *** *** (“Customer”) on April 26, and his follinquiry that Public Power received on May 13, In his follinquiry the Customer requests to know: (1) Why he received an invoice for a $early termination fee (“ETF”); and (2) How many customers received the same notice. Customer was sent an ETF notice because he cancelled his service effective November 3, 2015, before the end of his fixed rate contract Public Power has the legal right to charge Customer an ETF for ending his agreement prior to its November 30, expiration date The Public Power Terms & Conditions that Customer agreed to at the time of enrollment state: “If you terminate after the Rescission Period and before the end of the Term or Renewal Term, the applicable Termination Fee listed in your Enrollment Documentation will apply for the Service you Terminate.” Customer notes that a Customer Service representative told him that he would not be subject to an ETF because it was within days of the end of his contract Customer Service representatives do have the authority to waive an ETF when a customer is within 30-days of the end of a contract This is not a legal or contractual right of a customer, but a company courtesy that may be offered In order for any special accommodations to be effective it must be communicated across the business so that an ETF notice is not generated It appears that in Customer’s case, a special accommodation was not communicated, which resulted the Customer’s ETF invoice.Public Power routinely sends out ETF notices to individuals that have ended their contracts with Public Power early Public Power is not aware of any other customers that experienced a situation similar to the one that Customer is complaining about. I sincerely hope this meaningfully responds to the above inquiry If you have any questions, please do not hesitate to contact me by email at ***.Sincerely,Martine T***Counsel

Complaint: ***
I am rejecting this response because:
I never received a letter that my term was ending and my rate was subject to change I think the response from public energy is an excuse to gouge people who don,t monitor their billsI,m very surprised that the rate rate is double and not any of their advertised rates
Sincerely,
*** ***

September 12,
*** ***
Manager, Marketplace Operations
Revdex.com
** *** *** ***
*** ** ***
Re: Sue Richards, Case # ***
Dear *** ***:
This letter is in response to the complaint that ***
*** (“Customer”) filed with the Revdex.com on September 10, Customer’s complaint states that: 1) Customer’s agreed upon Fixed Rate was not applied initially and Public Power agreed to refund Customer for the difference between the Fixed Rate that she agreed to and the Variable Rate that she was charged; and 2) Customer has not received her final refund check of $89.89, which had been promised on June 30, with a delivery date of 4-weeks.
I sincerely apologize for the time that it took to switch Customer to a Fixed Rate and for the delay in sending Customer’s refund check The Representative that Customer spoke to on June 30, 2014, is no longer with the Company and did not process Customer’s refund check properly As a result, the refund check was never issued to Customer I have spoken to our Accounts Payable Department to insist that Customer’s refund check is issued immediately Customer’s check will be sent out next week I am happy to provide an email update to [email protected] indicating the Customer’s check has been mailed
Again, I sincerely apologize for Customer’s inconvenience and hope this meaningfully responses to the above complaints If you have any questions, please do not hesitate to contact me at ###-###-#### or by email at ***
Warmest Regards
*** ***
Counsel