Public Partnerships, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are inaccuracies: with regard the rate sheet they said they didn't have it ,but someone else down there found it.  I did take care of this man for six months not saying it was PPG's fault but he had no services when I picked up the phone , so we had to go through the very long and exhaustive process of getting his services reestablished which took six months. The issue about the EIN number issue they mentioned was accurate and we cleared that up. I  only rejected this response because of the first two sentences of my reply and I wouldn't have been able to reply otherwise. So now services are established and we are good to go ,thank you Revdex.com! Thank you PPG for letting us move forward. Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 This company is contracted as a third party to handle system issues and questions has refused on several occasions to answer questions, as well as refusing supervisor escalation requests on November 10th and 17. The agents taking the calls have no knowledge whatsoever about what the company they work for even does. I have escalated my issue, due to spending hours on the phone with customer service representatives giving me incorrect information or no information at all. When requesting a supervisor on November 10th I was told by the rep that one would call me back. I never received any calls. I called back on November 17th to ask what happened to the supervisor request, the rep started talking about an old issue from October. I asked the rep if they make any notations and she said no. I once again requested a supervisor and was advised that the request is in and one would call me back. It has been almost a week since the second request and no supervisor call back. This company has expressed deceiving business practices.A supervisor call back as requested several times.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the...

response submitted by the business and havedetermined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Public Partnerships, LLC is dependent upon the receipt of service and administrative authorizations to process the payroll requests of program participants. As the required authorizations are added to your file, we will be able to move forward, with issuing payments for authorized time claimed,...

immediately. Public Partnerships’ Customer Service and enrollment staff will continue to work with you and your service coordinator to resolve this current issue as quickly and efficiently as possible. We appreciate your enrollment and want to do all that we can to make it a satisfying experience for you and your workers.

Thank you for letting us know of the situation. A Program Manager reached out to the employer to explain the situation and all pending payments not made at the time this letter was submitted have been marked as "good to go". As far as the customer service complaints, we are working with the Customer...

Service team to be sure agents are properly trained to best serve our customers. This information will help us train in areas that may need improvement.

Thank you for making us aware of this situation. Public Partnerships worked with the State to determine the cause of the issue. This problem affected a small number of providers. In order to help the providers, Public Partnerships pushed out our off-cycle payroll and our understanding is that this...

provider has been personally contacted and paid. Thank you,

Our Customer Service team reached out to the worker by telephone and discussed outstanding issues and concerns. It is our understanding that the questions which needed a response have been addressed at this time. Thank you.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Contrary to what the business states, this problem has NOT been resolved.  My June authorization is STILL not fixed, and now my July authorization is stuck as well.  I now have two months' worth of authorization for which I am unable to log timesheet against.  Repeated email to tech support have gone unanswered.  Case reference number is [redacted].  I am copying the tech support email thread with this response.  I have attached a copy of the email thread.
Regards,
[redacted]

Thank you for bringing this to our attention. In order to enroll in this program and receive services, the consumer must provide a number of completed and correct forms  to meet state and federal requirements. We provide these forms, offer guidance on their completion, and contact the consumer...

if they are incomplete or contain errors. While the consumer began the enrollment process in September 2014, we received the final correction--allowing for a complete enrollment--on December 9, 2014.  Due to an internal error at PPL, our records did not immediately reflect this completion.  We corrected this on December 17 and we have been in touch with the consumer's service coordinator.  We apologize for the 8 day delay, as we understand the importance of the services the consumer receives under this program.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]