Public Auto Warehouse

VW AUDI of Boise would be happy to sell the customer a bumper to bumper? warranty.? Customer was already offered a bumper to bumper? warranty? at time of vehicle? purchase and declined.? Customer purchase a BMW years old dealership provided him with a month 3,mile
powertrain? warranty at no charge.? Customer has had? no out of pocket expense for repairs performed.? Customer is unreasonable to think dealership should provide a free bumper to bumper warranty on a year old luxury vehicle

Complaint: ***I am rejecting this response because:
You said "Just because the version number has not changed does not mean the MMI system was not updated."Then why is this the first time you have said that? Its just another new excuse.I don't care if its free service or if I paid 20k for the updateYour customer service in this situation has been horrid.? Excuse after excuse after excuse.The way you have treated me (a customer) has been much less than respectful so I find it humorous that you keep harping on how I verbally abused them.? Let alone you say you treated me with respect*** ***You must have some pretty sensitive employees or your using this as an excuseProbably both...Again, this has got to be the lamest excuse of allYou treat a customer like crap and when the customer gets mad then you tell them to go somewhere else?? You have not treated me with respectYou have been dismissive, arrogant and completely unhelpful the entire time.Your more interested in checking a box to say you did your job and getting rid of me than? actually? providing a solution or answerYou have still yet to come up with anything to back up your claim that its up to date.You can refuse? service? all you wantWhat planet are you from to think I will ever be back?When I buy my next Audi, I will again travel to another dealership.And yes, as you have suggested, I will travel to the next closest dealership for any future warranty needs on this car and any in the future.Do you think id? actually? trust you guys to change a tire at this point let alone anything more complex?? You can provide an answer for thisI cant imagine if something happened that required real? troubleshooting.? And I assure you that I am spreading this story everywhere.Audi meets, online forums.You name it, im making sure everyone knows how inept your service department is.The sad thing is, im not the first.? As I looking into this more and more, ive discovered numerous complaints over your service department for similar issues.Right up to being told "Your welcome to go to the next closest dealership".And im not going to close this caseHow many times do I have to tell you I will not accept your excuses...This only furthers the fact that you just don't grasp the overall situation
Sincerely,*** ***

At this time the dealership would need a little time to investigate the complaint.? The complaint is months old.? The dealership does not remember being contacted by an attorney.? It would be easier to respond in a timely manner if the dealership knew which employee the attorney
or customer spoke with.? The only person listed on the complaint is *** *** and she is in sales and would inform the proper personal at the dealership if contacted by an attorney.?

Customer was offered a full coolant flush but he decided based on the cost of a full flush versus the drain and refill that the drain and refill would be the best for him at the time of service.? Dealer has not looked at nor has any documentation of what trouble has occurred with the vehicle
since the drain and refill.? Dealer is more than happy to look at the vehicle at no charge to determine what the problems are and what the cause of the problem is.? Dealer is more that happy to discount and work with customer on needed repairs even if they did not occur because of a drain and refill versus a flush.? This is a year old vehicle with 200,miles on it purchased from a private party that did not arrive at the dealership free from needing repairs.? We would love to help the customer get his vehicle in good working condition