[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory for me IF COMPENSATION IS PROVIDED? If not, I will be filing again?
Regards,
*** ***
I have requested copies of the bills for the period in question, however because of the time that has passed since 2014, this is a manual process and will take some timeI Spoke to *** 10/and explained I am waiting for? copies of the bills so I can put together statement then I will send to
herI have also requested the debt be returned to PSEG from the agency
Customer failed to notify PSEG that he was not moving into the premise so the account remained in his name until the landlord took it over againHe was billed $for days, in the interest of customer relations I have waived that chargeCustomer was advised for future reference he is
responsible for the account until he closes it
The account in this customer’s name was active from 6/17/through 2/26/2014.? Company has reviewed account records fromthrough and confirmed that the first indication of customer requesting to close the account was 2/26/at which time the account was closed out; there are no
prior requests.? When the account was finaled 2/26/14, the account balance was $2876.60.? Due to non-payment, the account is in the hands of a collection agency at this time.? Customer will have to address and resolve this matter with the collection agency.? ? ? The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance.? The New Jersey Administrative Code (N.J.A.C.) 14:3-3astates “A customer wishing to discontinue service shall give notice to the utility”“Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken”.? Company attempted to reach the customer.? A voicemail message was left for the customer with direct contact information for the customer to return our call.?
? ? CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES.? THE LAST ESTIMATED GAS READ WAS 3/27/2015; THE LAST ESTIMATED ELECTRIC READ WAS 7/28/2015.? THIS ACCOUNT IS BEING BILLING BASED ON ACTUAL READS.? ? COMPANY SPOKE WITH THE CUSTOMER TODAY AND CONFIRMED THE ABOVE.?
CUSTOMER UNDERSTANDS AND IS SATISFIED
Customer established her account as of 9/26/2017.? This is an electric only account with electric heat.? The consumption increased over the past two months as this is an electric heating account.? Additionally the customer advises she has a wall mounted electric heater.? She
goes on to say she leaves it off and unplugged as much as possible ??" weather permitting.? Weather conditions in December were brutal and broke long time records.? The unusual cold weather affected the consumption.? It should be noted that this customer’s first winter at this location.? ? ? Company reviewed the taped conversation between the customer and a CS representative on 1/22/2018, when customer called company regarding her high bill concerns.? The CS rep was not at all rude to the customer.? Additionally the customer was advised by the CS representative that she had the option of having a BPU witnessed meter test; the customer did not opt for that and so the meter was changed on 1/23/and will be tested by the company at the earliest opportunity.? The CS rep also assisted the customer by providing average utility costs for her immediate area ? The Call Center Supervisors receive call back requests from customers in the order in which they are received.? If there are no supervisors available, the customer will be called back at the earliest opportunity.? The removed meter will be tested for accuracy and the customer will be provided with written test results once available.? ? Company attempted to reach this customer at the telephone number provided.? We did not reach the customer.? A voicemail message was left for customer to return our call.? We will address her concerns when she calls in.?
? ? Company's position remains the same.? ? As previously stated, in? cases such as this involving an unpaid balance,? any person requesting new service is? ? ? ? required to provide lease/deed, proof of prior address and ID.? ? Once Ms.? *** provided the required documentation, an account was established in her name.? ?
On September 29th a Distribution Supervisor spoke to Ms*** about her concerns.? The supervisor informed Ms*** that the streetlights would be repaired the week of October 3rd.? The customer appreciated the information and has the supervisor’s contact information for any future
questions or concerns.? PSE&G does not have any records of these street light outages being reported.? Thank you,? *** ***
I thought the customer was given an apology for the negative experience he had when I spoke to him previously, however, if that is not the case, then I formally apologize on behalf of the company for the frustration and inconvenience Mr*** experienced while trying to get this matter resolved.? In the interest of customer relations, I will also issue a $credit to his account.?
On April 4th, Ms*** service was disconnected for non-payment.? The customer made payment that day and a reconnect order was issued.? At 19:on April 4th, the responding Meter Technician incorrectly did not complete the reconnect because there was no parking in the immediate
vicinity of the address.On April 5th, a new reconnect order was issued and another Meter Technician responded and at 22:was unsuccessful in contacting the building’s superintendent in order to gain access to the building.The Meter Technician responding to the third reconnect order on April 6th was finally able to gain access to the building and Ms*** service was restored at 12:38.PSE&G will review this incident with those involved.On April 6th, a Customer Relations Consultant contacted Ms*** and she confirmed that the service had just been restored.? Ms*** stated that she lost food due the delay and the Consultant provided the number for PSE&G's Claims Department (###-###-####).? The Consultant apologized for the delay and credited Ms*** account $for her inconvenience.Thanks
Complaint: ***
I am rejecting this response because:
I never received a final billWhen I called PSEG last week they said it was mailed to ** *** *** *** *** **
Regards,
*** ***
Customer Relations was able to speak to Mr*** directly on 7/and he explained that there is a discrepancy between the credit amount.? He says he spoke to an Appliance Repair Supervisor back in June who said he would refund the full amount.? I advised Mr*** that I would have the supervisor contact him directly to hopefully clarify that conversation and resolve amicably.? Customer was agreeable to same
Complaint: ***
I am rejecting this response because:
There is no explanation of how PSEG come up with the billThey based it on history which we don't have a copy of and how they calculated itI asked for a copy but they sent me a copy of the last year but not the bills that they based my billed amount fromOur electric consumption varies and we go on vacation tooIf they can further decrease the amount, we will settle to payWe can't afford to pay that they are billing us
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for helping me resolve this problem
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
sorry for the miscommunication via e-mail? I am still await the check from PSE&G? I greatly appreciate your help in this situation? I feel it will be resolved but I was told by PSE&G that the check will not be mailed out till August 10, ? Therefor I would appreciate if you could leave the case open until I receive it
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer (***) told me that she had electric service at that time and that she needed an extension until 8/to obtain proof of payment for $in paymentsI provided her the extension until 8/for the $proof of payments, plus an additional $Now cust says needs until 8/
As of 8/30, no proof of paymentsI also explained that our records show that her electric service was shut off in 5/and there is no indication that PS turned the service back onHowever, her actual electric meter readings show electric usage indicating the customer or someone other than PS turned the electric service onI told her that this is a potential safety issueI told her that we will accept $by 8/24/16, and final DPA on the balanceRegarding the phone call::Upon receipt of the original complaint, I called the customerThere was a message that said the mailbox was not set up yet and I could not leave a messageIt is the customer's responsibility to leave a phone number with voicemail if they are interested in communicating about their complaintThe customer needed to pay $by 8/and only paid $Current balance is 2,687.97, with broken DPA and TSOThere was a return payment in 7/ Next payment was 11/2015, $less than the amount of the returned payment and after several billsAs previous informed (mother and girlfriend called and spoke with me), full notice 2,(including proof of payments) is required for RNP
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
? CUSTOMER RECEIVES GAS AND ELECTRIC SERVICESTHE ELECTRIC IS READ REMOTELY EACH MONTH WHEREAS THE GAS HAS BEEN ESTIMATED FOR THE PAST SEVEN MONTHS, DUE TO NO ACCESS TO THE METER.? ? COMPANY SPOKE WITH THE CUSTOMER.? CUSTOMER EXPRESSED HIS FRUSTRATION AT RECEIVING THE ESTIMATED
BILLS.? COMPANY AGREED TO HAVE A GAS METER INSTALLED WHICH CAN BE READ REMOTELY AS WELL.? IT WILL BE INSTALLED 3/18/16.? ? CUSTOMER IS SATISFIED
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory for me IF COMPENSATION IS PROVIDED? If not, I will be filing again?
Regards,
*** ***
I have requested copies of the bills for the period in question, however because of the time that has passed since 2014, this is a manual process and will take some timeI Spoke to *** 10/and explained I am waiting for? copies of the bills so I can put together statement then I will send to
herI have also requested the debt be returned to PSEG from the agency
Customer failed to notify PSEG that he was not moving into the premise so the account remained in his name until the landlord took it over againHe was billed $for days, in the interest of customer relations I have waived that chargeCustomer was advised for future reference he is
responsible for the account until he closes it
The account in this customer’s name was active from 6/17/through 2/26/2014.? Company has reviewed account records fromthrough and confirmed that the first indication of customer requesting to close the account was 2/26/at which time the account was closed out; there are no
prior requests.? When the account was finaled 2/26/14, the account balance was $2876.60.? Due to non-payment, the account is in the hands of a collection agency at this time.? Customer will have to address and resolve this matter with the collection agency.? ? ? The fact that customer may not have resided here during the time the bill was accumulated does not mean he is not responsible for the balance.? The New Jersey Administrative Code (N.J.A.C.) 14:3-3astates “A customer wishing to discontinue service shall give notice to the utility”“Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meteris taken”.? Company attempted to reach the customer.? A voicemail message was left for the customer with direct contact information for the customer to return our call.?
? ? CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES.? THE LAST ESTIMATED GAS READ WAS 3/27/2015; THE LAST ESTIMATED ELECTRIC READ WAS 7/28/2015.? THIS ACCOUNT IS BEING BILLING BASED ON ACTUAL READS.? ? COMPANY SPOKE WITH THE CUSTOMER TODAY AND CONFIRMED THE ABOVE.?
CUSTOMER UNDERSTANDS AND IS SATISFIED
Customer established her account as of 9/26/2017.? This is an electric only account with electric heat.? The consumption increased over the past two months as this is an electric heating account.? Additionally the customer advises she has a wall mounted electric heater.? She
goes on to say she leaves it off and unplugged as much as possible ??" weather permitting.? Weather conditions in December were brutal and broke long time records.? The unusual cold weather affected the consumption.? It should be noted that this customer’s first winter at this location.? ? ? Company reviewed the taped conversation between the customer and a CS representative on 1/22/2018, when customer called company regarding her high bill concerns.? The CS rep was not at all rude to the customer.? Additionally the customer was advised by the CS representative that she had the option of having a BPU witnessed meter test; the customer did not opt for that and so the meter was changed on 1/23/and will be tested by the company at the earliest opportunity.? The CS rep also assisted the customer by providing average utility costs for her immediate area ? The Call Center Supervisors receive call back requests from customers in the order in which they are received.? If there are no supervisors available, the customer will be called back at the earliest opportunity.? The removed meter will be tested for accuracy and the customer will be provided with written test results once available.? ? Company attempted to reach this customer at the telephone number provided.? We did not reach the customer.? A voicemail message was left for customer to return our call.? We will address her concerns when she calls in.?
? ? Company's position remains the same.? ? As previously stated, in? cases such as this involving an unpaid balance,? any person requesting new service is? ? ? ? required to provide lease/deed, proof of prior address and ID.? ? Once Ms.? *** provided the required documentation, an account was established in her name.? ?
On September 29th a Distribution Supervisor spoke to Ms*** about her concerns.? The supervisor informed Ms*** that the streetlights would be repaired the week of October 3rd.? The customer appreciated the information and has the supervisor’s contact information for any future
questions or concerns.? PSE&G does not have any records of these street light outages being reported.? Thank you,? *** ***
I thought the customer was given an apology for the negative experience he had when I spoke to him previously, however, if that is not the case, then I formally apologize on behalf of the company for the frustration and inconvenience Mr*** experienced while trying to get this matter resolved.? In the interest of customer relations, I will also issue a $credit to his account.?
On April 4th, Ms*** service was disconnected for non-payment.? The customer made payment that day and a reconnect order was issued.? At 19:on April 4th, the responding Meter Technician incorrectly did not complete the reconnect because there was no parking in the immediate
vicinity of the address.On April 5th, a new reconnect order was issued and another Meter Technician responded and at 22:was unsuccessful in contacting the building’s superintendent in order to gain access to the building.The Meter Technician responding to the third reconnect order on April 6th was finally able to gain access to the building and Ms*** service was restored at 12:38.PSE&G will review this incident with those involved.On April 6th, a Customer Relations Consultant contacted Ms*** and she confirmed that the service had just been restored.? Ms*** stated that she lost food due the delay and the Consultant provided the number for PSE&G's Claims Department (###-###-####).? The Consultant apologized for the delay and credited Ms*** account $for her inconvenience.Thanks
Complaint: ***
I am rejecting this response because:
I never received a final billWhen I called PSEG last week they said it was mailed to ** *** *** *** *** **
Regards,
*** ***
Customer Relations was able to speak to Mr*** directly on 7/and he explained that there is a discrepancy between the credit amount.? He says he spoke to an Appliance Repair Supervisor back in June who said he would refund the full amount.? I advised Mr*** that I would have the supervisor contact him directly to hopefully clarify that conversation and resolve amicably.? Customer was agreeable to same
Complaint: ***
I am rejecting this response because:
There is no explanation of how PSEG come up with the billThey based it on history which we don't have a copy of and how they calculated itI asked for a copy but they sent me a copy of the last year but not the bills that they based my billed amount fromOur electric consumption varies and we go on vacation tooIf they can further decrease the amount, we will settle to payWe can't afford to pay that they are billing us
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for helping me resolve this problem
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
sorry for the miscommunication via e-mail? I am still await the check from PSE&G? I greatly appreciate your help in this situation? I feel it will be resolved but I was told by PSE&G that the check will not be mailed out till August 10, ? Therefor I would appreciate if you could leave the case open until I receive it
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customer (***) told me that she had electric service at that time and that she needed an extension until 8/to obtain proof of payment for $in paymentsI provided her the extension until 8/for the $proof of payments, plus an additional $Now cust says needs until 8/
As of 8/30, no proof of paymentsI also explained that our records show that her electric service was shut off in 5/and there is no indication that PS turned the service back onHowever, her actual electric meter readings show electric usage indicating the customer or someone other than PS turned the electric service onI told her that this is a potential safety issueI told her that we will accept $by 8/24/16, and final DPA on the balanceRegarding the phone call::Upon receipt of the original complaint, I called the customerThere was a message that said the mailbox was not set up yet and I could not leave a messageIt is the customer's responsibility to leave a phone number with voicemail if they are interested in communicating about their complaintThe customer needed to pay $by 8/and only paid $Current balance is 2,687.97, with broken DPA and TSOThere was a return payment in 7/ Next payment was 11/2015, $less than the amount of the returned payment and after several billsAs previous informed (mother and girlfriend called and spoke with me), full notice 2,(including proof of payments) is required for RNP
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
? CUSTOMER RECEIVES GAS AND ELECTRIC SERVICESTHE ELECTRIC IS READ REMOTELY EACH MONTH WHEREAS THE GAS HAS BEEN ESTIMATED FOR THE PAST SEVEN MONTHS, DUE TO NO ACCESS TO THE METER.? ? COMPANY SPOKE WITH THE CUSTOMER.? CUSTOMER EXPRESSED HIS FRUSTRATION AT RECEIVING THE ESTIMATED
BILLS.? COMPANY AGREED TO HAVE A GAS METER INSTALLED WHICH CAN BE READ REMOTELY AS WELL.? IT WILL BE INSTALLED 3/18/16.? ? CUSTOMER IS SATISFIED