This is an electric only accountThe Customer's June bill was $based on an actual readingThe bill was estimated July and Aug at around $each month due to no access being available to the meter. This is this customers 1st summer in the apt so they don't have a history of
their own summer consumptionTherefore the process is for the system to estimate based on consumption at the location the previous yearThese estimates are just a place holder, once the meter is read customer is billed or credited for the differenceIt seems in this case this customer is using much more electricity than the previous occupantA voice mail was left for the customer on October the next meter reading is scheduled for Oct 30th
Complaint: ***
I am rejecting this response because:I acknowledged that my account was overdue...I resent PSEG's use of the word "delinquent"I stated in my original letter that I was making a "good faith" effort to catch up on my billPSEG fails to acknowledge that between 11/6/2014-6/5/I made payments which ranged from $to $700.00!
I acknowledge that the bill included a statement that said that my service could be interrupted, however, it did not stand out as a separate letter would haveRegardless, a separate letter may have prompted me to call however, I WAS making as many payments as I could afford.The direct payment on 6/8/for $was made at 1:05pm, because that is when we became aware of the agressive action from PSEGHow would I know my power was shut off Monday morning if the action was done AFTER we left for work? Had my daughter not come home for lunch that day, we would not have known until Monday eveningI would have been without power until TuesdayTherefore' the "hour window" to restore service to families is punitive and cruel. PSEG reiterates their policy that their customer service people do not have to give last names, and will not speak to anyone about my account without permissionHowever PSEG fails to acknowledge the specific way in which "***" further upset my wife by her crass statements (ie;"you aren't hearing what you want to hear")And if it is your policy that no one can discuss my account with my wife why was the "collection department" more than willing to discuss my account with my wife in order to get payment?
Regards,
*** ***
This customer's total balance is currently $437.02- the gas meter (device number ***) & the electric meter (device number ***) have been estimated for the past months, due to the inability to gain access (no answer)The customer was contacted and a special meter reading appt
was scheduledAs a result, the gas meter was read (index ***) & the electric meter was read (index ***)This information has been forwarded onto our billing department and customer will receive a new corrected bill, based upon the actual readings
This account is for electric service only. The account balance is $1353.19. Between 7/and 8/the customer issued returned checks totaling $1385.00. The last good payment she made was $on 5/11/Company extended payment arrangements to the
customer. She agreed to pay $by 7/10/followed by the current bill plus $beginning 8/11/2015; she did not maintain this arrangement.Company has forward our medical form to her multiple times and she has not returned the required completed form. Customer was advised to have her medical doctor complete the form and return it to us. She has not done this therefore there is no medical status on this account and collections apply. This form must be completed by the medical doctor and returned to the company for medical consideration to be given. Customer’s offer to pay $per month is unacceptable. Due to lack of payments, broken arrangements and customer issuing bad checks, company requests a minimum payment of $plus payment arrangements on the remaining balance. Additionally due to the returned checks, allpayments must be cash/certified funds only. Additionally, customer has threatened to file harassment charges against PSE&G Collections Department for attempting to collect on this debt. Company’s Customer Relations attempted to reach this customer at both numbers provided. Voicemail messages were left at both numbers asking her to return our call
Complaint: ***
I am rejecting this response because:
I was told by the customer service rep I spoke to that PSEG would not provide actual readingsI was not offered one at any pointI have moved within NJ multiple times in the last five years and never been presented with the option to either receive an estimated final bill or do a self-readingMaybe they were doing estimates before and just not making that clearThe customer service rep I spoke to on the phone also told me that they used to do final actual readings but since they started “providing an email address” for people to send self-readings they no longer offer final actual readingsNot sure who was telling the truth, but seems like they can’t get their story straight. I was contacted via email by someone who gave me a credit that covered most of my final bill, so I am satisfied with that responseHowever, I’m rejecting PSEG’s response to my Revdex.com complaint because it contains multiple inaccurate statementsFinally, I’m not a man, perhaps they’d like to review customer records before responding
Regards,
*** ***
Customer Relations reviewed the account and confirmed that the customer's check was mailed on on 8/10/as previously advised. Our office contacted Mr*** on 8/and left a message advising of same and to contact us directly if he had any further questions or problems
Complaint: ***
I am rejecting this response because:
As the cost of the repair is unilaterally charged by the business and the cost is exhorbitantly high in realityPSEG can accuse that I used a dynamite to dig the holeStill it will substantiate the exorbitant cost charged.
Regards,
*** ***
COMPANY REC'D A SECONDARY REQUEST FROM THE Revdex.com ON 11/29. CUSTOMER RELATIONS NEVER RECEIVED A RETURN CALL FROM MS ***. HOWEVER, ANOTHER ATTEMPT HAS BEEN MADE TO REACH THE CUSTOMER ON 11/AND A MESSAGE WAS AGAIN LEFT(AT 4:24PM). WHEN CALL IS RETURNED WILL DISCUSS HER CONCERNS. REGARDING HER EQUAL PAYMENT PLAN (EPP), SHE JUST RECENTLY SIGNED UP AND RIGHT NOW SHE HAS USED SLIGHTLY MORE THAN WE HAVE BILLED, BUT SHE HAS ALREADY REQUESTED THE EPP AMOUNT BE CHANGED - THE BALANCING MONTH IS SEPTEMBER. IF SHE WOULD LIKE TO GET THE 'CREDIT', SHE WOULD HAVE TO COME OFF THE EPP FIRST AND THEN IT WOULD BE APPLIED. THEN SHE COULD GO BACK ON THE PLAN IF SHE SO DESIRED. REGARDING THE LIGHTS, OUR RECORDS INDICATE THAT OUR ELECTRIC DEPT WAS OUT ON 11/AND REPAIRED THE LIGHT, BUT I HAVE SENT ANOTHER REQUEST TO HAVE SOMEONE ELSE GO BACK OUT THERE. WILL DISCUSS ALL WHEN CALL IS RETURNED
Complaint: ***
I am rejecting this response because:
To date, nothing has been resolvedI got one phone call from PSE&G, and I was unable to get throughI do not have time to spend hours on the phone playing around with them To date, no adjustment/credit was made to my accountI did not get the free furnace inspection to which I am entitledFinally, there still is no streetlight in the middle of the block on my street, between Mercer and Morris StreetsIt is dark and dangerous for females, and I was bothered by someone panhandling there after darkThere is a utility pole there, and there is no reason why PSE&G cannot install a light thereNOTHING WAS RESOLVED
Regards,
*** ***
An Appliance Service Supervisor contacted the customer and discussed her concerns with the technician that serviced her water heater and the diagnosisThe customer agreed to forward a copy of her invoice, for the water heater that she purchased, to the service supervisor for discussion and
compensation consideration
Customer Relations reviewed the account and confirmed that the customer's check was mailed on on 8/10/as previously advised. Our office contacted Mr*** on 8/and left a message advising of same and to contact us directly if he had any further questions or problems
A voicemail message was left for the customer on 9/21,10/and 10/At this time we cannot locate the customer account because additional information is needed. We do not have an account at this location in the customers name nor can we locate an account with the phone number.
Please have customer provide account number and or name the account is in so that we may assist customer with her concerns. Customer can contact Gwen W*** directly at *** *** ***
Customer was contacted by an Electric Division supervisor who confirmed with the customer that they would make the required repairs to the lawn. Customer Relations spoke to the customer on 7/and she stated that while she did speak to the supervisor, she had a few follow up questions that
she wanted addressed. Specifically: how was the work PSE&G did communicated to residents, because she was not aware of any of this; concern about the way the workers interacted with her when they were on-site; requesting the mark-out flags be removed by PSE&G and then finally confirmation that all of the PSE&G work is completed
Customer *** *** moved to this location on 6/22/17- the customer had a balance transferred from a previous location of $2,476.48. In addition the customer only made payments on this account since moving here $on 10/18/and $on 12/19/17. At the time the
service was shut off for non-payment, the balance was accumulated to $4435.21. The company accepted $to have the service restored on 2/27/18- the service was restored and the customer was put on a payment plan for months to pay $a month plus the current charges. The customer must maintain the payment plan to avoid being disconnected again
Customer *** *** moved to this location on 6/22/17- the customer had a balance transferred from a previous location of $2,476.48. In addition the customer only made payments on this account since moving here $on 10/18/and $on 12/19/17. At the time the
service was shut off for non-payment, the balance was accumulated to $4435.21. The company accepted $to have the service restored on 2/27/18- the service was restored and the customer was put on a payment plan for months to pay $a month plus the current charges. The customer must maintain the payment plan to avoid being disconnected again
Complaint: ***
I am rejecting this response because:I have submitted proper documents in past prior to my moving from old home address over a year ago;the fact that company does not care to acknowledge receipt of said documents is absurd.This matter is a threat to my well being,I want to resolve matter as swiftly as possible however I am in need of some time as my health matters have accrued a small fortune as well.I ask for your continued attempt at resolution on my behalf. These facts are true somewhat as I have been dealing with my illness.I understand fully the need for cash payments,however with limited mobility how am I to satisfy this debt?Since moving into my apt from my old home address I have faxed and mailed out the required document to pseg.The fact that it has not been recorded or retained does not negate fact of it occurring.I am in desperate need of assistance in resolving this matter.I can have my representative acquire the accepted method of payment as I am very limited at this point in time ..I need my power to be on my machine 3x a day at this point,but this fact was made known years ago at my old address.The fact that the company has not kept up with keeping files and records should not threaten my well being.Furthermore yes I have sought council on this matter because in essence my life is at risk,not for lack of attempting to correct my account .I fully will accept responsibility for the delinquency on account but health matters has caused the collapse of attention..I ask for reconsideration on my request to pay as outlined
Regards,
*** ***
*** ***' balance is $764.86. The notice amount is $660.46. The most recent payment was received on 11/11/in the amount of $40. A payment for $was returned on 10/28/15. There have been two broken Deferred Payment Arrangements (DPA) over the last months. A
Customer Relations Consultant spoke with *** *** on 11/23/15. *** *** stated that he is seeking assistance from OEO. *** *** confirmed that he can pay $by 12/4/15. A DPA was made for $60/month plus current for months starting on 1/4/16. *** *** also stated that he has a high bill concern. PSE&G will change *** ***' electric meter on 12/2/and then test the meter for accuracy. If the meter is tested to be running fast, *** ***' account will be credited accordingly. Regardless of the outcome, a meter test results letter will be mailed to *** *** for his records. *** *** is satisfied
Company spoke with the customer. He explained that he had not received credit for the prior debits to the incorrect bank account. Customer Relations credited the two accounts via arbitrary allowance and ensured that the bank information was removed from the
account. Customer satisfied
Revdex.com:
I have received PSE&Gs email and have email them a copy of my last bill giving them my address and account numberAwaiting a final response.?
Regards,
*** ***
This is an electric only accountThe Customer's June bill was $based on an actual readingThe bill was estimated July and Aug at around $each month due to no access being available to the meter. This is this customers 1st summer in the apt so they don't have a history of
their own summer consumptionTherefore the process is for the system to estimate based on consumption at the location the previous yearThese estimates are just a place holder, once the meter is read customer is billed or credited for the differenceIt seems in this case this customer is using much more electricity than the previous occupantA voice mail was left for the customer on October the next meter reading is scheduled for Oct 30th
Complaint: ***
I am rejecting this response because:I acknowledged that my account was overdue...I resent PSEG's use of the word "delinquent"I stated in my original letter that I was making a "good faith" effort to catch up on my billPSEG fails to acknowledge that between 11/6/2014-6/5/I made payments which ranged from $to $700.00!
I acknowledge that the bill included a statement that said that my service could be interrupted, however, it did not stand out as a separate letter would haveRegardless, a separate letter may have prompted me to call however, I WAS making as many payments as I could afford.The direct payment on 6/8/for $was made at 1:05pm, because that is when we became aware of the agressive action from PSEGHow would I know my power was shut off Monday morning if the action was done AFTER we left for work? Had my daughter not come home for lunch that day, we would not have known until Monday eveningI would have been without power until TuesdayTherefore' the "hour window" to restore service to families is punitive and cruel. PSEG reiterates their policy that their customer service people do not have to give last names, and will not speak to anyone about my account without permissionHowever PSEG fails to acknowledge the specific way in which "***" further upset my wife by her crass statements (ie;"you aren't hearing what you want to hear")And if it is your policy that no one can discuss my account with my wife why was the "collection department" more than willing to discuss my account with my wife in order to get payment?
Regards,
*** ***
This customer's total balance is currently $437.02- the gas meter (device number ***) & the electric meter (device number ***) have been estimated for the past months, due to the inability to gain access (no answer)The customer was contacted and a special meter reading appt
was scheduledAs a result, the gas meter was read (index ***) & the electric meter was read (index ***)This information has been forwarded onto our billing department and customer will receive a new corrected bill, based upon the actual readings
This account is for electric service only. The account balance is $1353.19. Between 7/and 8/the customer issued returned checks totaling $1385.00. The last good payment she made was $on 5/11/Company extended payment arrangements to the
customer. She agreed to pay $by 7/10/followed by the current bill plus $beginning 8/11/2015; she did not maintain this arrangement.Company has forward our medical form to her multiple times and she has not returned the required completed form. Customer was advised to have her medical doctor complete the form and return it to us. She has not done this therefore there is no medical status on this account and collections apply. This form must be completed by the medical doctor and returned to the company for medical consideration to be given. Customer’s offer to pay $per month is unacceptable. Due to lack of payments, broken arrangements and customer issuing bad checks, company requests a minimum payment of $plus payment arrangements on the remaining balance. Additionally due to the returned checks, allpayments must be cash/certified funds only. Additionally, customer has threatened to file harassment charges against PSE&G Collections Department for attempting to collect on this debt. Company’s Customer Relations attempted to reach this customer at both numbers provided. Voicemail messages were left at both numbers asking her to return our call
Complaint: ***
I am rejecting this response because:
I was told by the customer service rep I spoke to that PSEG would not provide actual readingsI was not offered one at any pointI have moved within NJ multiple times in the last five years and never been presented with the option to either receive an estimated final bill or do a self-readingMaybe they were doing estimates before and just not making that clearThe customer service rep I spoke to on the phone also told me that they used to do final actual readings but since they started “providing an email address” for people to send self-readings they no longer offer final actual readingsNot sure who was telling the truth, but seems like they can’t get their story straight. I was contacted via email by someone who gave me a credit that covered most of my final bill, so I am satisfied with that responseHowever, I’m rejecting PSEG’s response to my Revdex.com complaint because it contains multiple inaccurate statementsFinally, I’m not a man, perhaps they’d like to review customer records before responding
Regards,
*** ***
Customer Relations reviewed the account and confirmed that the customer's check was mailed on on 8/10/as previously advised. Our office contacted Mr*** on 8/and left a message advising of same and to contact us directly if he had any further questions or problems
Spoke with customerOil to Gas conversion was completed
Complaint: ***
I am rejecting this response because:
As the cost of the repair is unilaterally charged by the business and the cost is exhorbitantly high in realityPSEG can accuse that I used a dynamite to dig the holeStill it will substantiate the exorbitant cost charged.
Regards,
*** ***
COMPANY REC'D A SECONDARY REQUEST FROM THE Revdex.com ON 11/29. CUSTOMER RELATIONS NEVER RECEIVED A RETURN CALL FROM MS ***. HOWEVER, ANOTHER ATTEMPT HAS BEEN MADE TO REACH THE CUSTOMER ON 11/AND A MESSAGE WAS AGAIN LEFT(AT 4:24PM). WHEN CALL IS RETURNED WILL DISCUSS HER CONCERNS. REGARDING HER EQUAL PAYMENT PLAN (EPP), SHE JUST RECENTLY SIGNED UP AND RIGHT NOW SHE HAS USED SLIGHTLY MORE THAN WE HAVE BILLED, BUT SHE HAS ALREADY REQUESTED THE EPP AMOUNT BE CHANGED - THE BALANCING MONTH IS SEPTEMBER. IF SHE WOULD LIKE TO GET THE 'CREDIT', SHE WOULD HAVE TO COME OFF THE EPP FIRST AND THEN IT WOULD BE APPLIED. THEN SHE COULD GO BACK ON THE PLAN IF SHE SO DESIRED. REGARDING THE LIGHTS, OUR RECORDS INDICATE THAT OUR ELECTRIC DEPT WAS OUT ON 11/AND REPAIRED THE LIGHT, BUT I HAVE SENT ANOTHER REQUEST TO HAVE SOMEONE ELSE GO BACK OUT THERE. WILL DISCUSS ALL WHEN CALL IS RETURNED
Complaint: ***
I am rejecting this response because:
To date, nothing has been resolvedI got one phone call from PSE&G, and I was unable to get throughI do not have time to spend hours on the phone playing around with them To date, no adjustment/credit was made to my accountI did not get the free furnace inspection to which I am entitledFinally, there still is no streetlight in the middle of the block on my street, between Mercer and Morris StreetsIt is dark and dangerous for females, and I was bothered by someone panhandling there after darkThere is a utility pole there, and there is no reason why PSE&G cannot install a light thereNOTHING WAS RESOLVED
Regards,
*** ***
An Appliance Service Supervisor contacted the customer and discussed her concerns with the technician that serviced her water heater and the diagnosisThe customer agreed to forward a copy of her invoice, for the water heater that she purchased, to the service supervisor for discussion and
compensation consideration
Customer Relations reviewed the account and confirmed that the customer's check was mailed on on 8/10/as previously advised. Our office contacted Mr*** on 8/and left a message advising of same and to contact us directly if he had any further questions or problems
A voicemail message was left for the customer on 9/21,10/and 10/At this time we cannot locate the customer account because additional information is needed. We do not have an account at this location in the customers name nor can we locate an account with the phone number.
Please have customer provide account number and or name the account is in so that we may assist customer with her concerns. Customer can contact Gwen W*** directly at *** *** ***
Customer was contacted by an Electric Division supervisor who confirmed with the customer that they would make the required repairs to the lawn. Customer Relations spoke to the customer on 7/and she stated that while she did speak to the supervisor, she had a few follow up questions that
she wanted addressed. Specifically: how was the work PSE&G did communicated to residents, because she was not aware of any of this; concern about the way the workers interacted with her when they were on-site; requesting the mark-out flags be removed by PSE&G and then finally confirmation that all of the PSE&G work is completed
Customer *** *** moved to this location on 6/22/17- the customer had a balance transferred from a previous location of $2,476.48. In addition the customer only made payments on this account since moving here $on 10/18/and $on 12/19/17. At the time the
service was shut off for non-payment, the balance was accumulated to $4435.21. The company accepted $to have the service restored on 2/27/18- the service was restored and the customer was put on a payment plan for months to pay $a month plus the current charges. The customer must maintain the payment plan to avoid being disconnected again
Customer *** *** moved to this location on 6/22/17- the customer had a balance transferred from a previous location of $2,476.48. In addition the customer only made payments on this account since moving here $on 10/18/and $on 12/19/17. At the time the
service was shut off for non-payment, the balance was accumulated to $4435.21. The company accepted $to have the service restored on 2/27/18- the service was restored and the customer was put on a payment plan for months to pay $a month plus the current charges. The customer must maintain the payment plan to avoid being disconnected again
Complaint: ***
I am rejecting this response because:I have submitted proper documents in past prior to my moving from old home address over a year ago;the fact that company does not care to acknowledge receipt of said documents is absurd.This matter is a threat to my well being,I want to resolve matter as swiftly as possible however I am in need of some time as my health matters have accrued a small fortune as well.I ask for your continued attempt at resolution on my behalf. These facts are true somewhat as I have been dealing with my illness.I understand fully the need for cash payments,however with limited mobility how am I to satisfy this debt?Since moving into my apt from my old home address I have faxed and mailed out the required document to pseg.The fact that it has not been recorded or retained does not negate fact of it occurring.I am in desperate need of assistance in resolving this matter.I can have my representative acquire the accepted method of payment as I am very limited at this point in time ..I need my power to be on my machine 3x a day at this point,but this fact was made known years ago at my old address.The fact that the company has not kept up with keeping files and records should not threaten my well being.Furthermore yes I have sought council on this matter because in essence my life is at risk,not for lack of attempting to correct my account .I fully will accept responsibility for the delinquency on account but health matters has caused the collapse of attention..I ask for reconsideration on my request to pay as outlined
Regards,
*** ***
*** ***' balance is $764.86. The notice amount is $660.46. The most recent payment was received on 11/11/in the amount of $40. A payment for $was returned on 10/28/15. There have been two broken Deferred Payment Arrangements (DPA) over the last months. A
Customer Relations Consultant spoke with *** *** on 11/23/15. *** *** stated that he is seeking assistance from OEO. *** *** confirmed that he can pay $by 12/4/15. A DPA was made for $60/month plus current for months starting on 1/4/16. *** *** also stated that he has a high bill concern. PSE&G will change *** ***' electric meter on 12/2/and then test the meter for accuracy. If the meter is tested to be running fast, *** ***' account will be credited accordingly. Regardless of the outcome, a meter test results letter will be mailed to *** *** for his records. *** *** is satisfied
Company spoke with the customer. He explained that he had not received credit for the prior debits to the incorrect bank account. Customer Relations credited the two accounts via arbitrary allowance and ensured that the bank information was removed from the
account. Customer satisfied
Revdex.com:
I have received PSE&Gs email and have email them a copy of my last bill giving them my address and account numberAwaiting a final response.?
Regards,
*** ***