Customer has had several telephone conversations with this customer to date. It has been explained the customer several times that in accordance with The New Jersey Administrative Code (N.J.A.C.) 14:3-3a.1, “A customer wishing to discontinue service shall give notice to the utility”
“Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meter is taken”.Customer previously advised company that she did not remember if she called to close the account and company has no record of customer calling to close the account; therefore customer was advised that she is responsible for this balance. Customer spoke with a company representative on 10/18/and requested a billing history. That request is being processed. Company reached out to this customer today to discuss the bill. Company reached voicemail and left a message for her to return our call. Direct contact information was provided to the customer
Spoke with customer on 5/and advised customer that her account has been set up at this time with no deposit request. Customer was advised that our record have the new address listed as * *** *** *** Customer was advised if she has any additional concerns she can contact
me directly.
Customer Relations spoke to the customer on 12/10/regarding his concerns about the state of his property as a result of the work done by PSE&G. I advised him that his list of concerns were forwarded to management for the division responsible for the work and restoration of the
property. The manager assured me that we will address all of the issues immediately. The manager did mention an issue with the concrete overspray and fixing that. Mr*** provided some additional clarity as to what he was looking for and also indicated there was a brick that was also sticking up near where the concrete had been taken up that he wants fixed as well, because it is a tripping hazardI told Mr*** that I would forward that additional information to the manager. I also provided the manager with Mr*** direct contact information (with his permission). Mr*** was satisfied with the company's response at this timeHe has my direct contact information if anything else comes up
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations contacted the customer on 9/7/to discuss her concerns. Review of the account confirms the company is getting actual reads on her electric meter every month. This is an electric heating account as well. The electric meter was changed on 8/and the meter test
results are pending. I advised customer that meter test results would be communicated to her (via letter). However, the customer is still insistent that something is wrong. To further address her concerns, an account investigation was issued, which will confirm what her electric meter supplies. The investigator will contact her directly to schedule the date/time. Customer understands all and also has the direct number for Customer Relations in case she has any further questions or concerns. I also placed a hold on the account for days to prevent any collection activity while waiting on meter test results and account investigation
I spoke to Ms *** 1/and explained the issue here is not related to cooking gas used but heating...it appears she didn't realize she is paying for her own heatI explained that the average daily temp for last Jan was degrees and this jan it was degrees which is why her gas bill is higher this yearShe told me that she had applied to the state for assistance but they lost her paperwork so there has been a delayI referred her back to the State for a status and I have locked her account for daysShe appears satisfied. I can also place her on a payment arrangement if she needs it after she gets her assistance amount
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
whether I am moving or not bears no relevance. I deny that comment about years and quite frankly it bears no relevance to the horrible customer servicethe greed of this company that overbills and bullies will be reported.money money money greed greed greed I guess *** runs the place give me a break
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
They need to investigate it moreI returned their phone call and they were negligent scheduling my appointmentI was informed they needed more time to lol into the matter They needed to review the phone calls
Regards,
*** ***
This electric only account was active from 11/20/through 1/31/2016. This is a commercial account and was billed in accordance with the existing rate structure. The Capacity and Transmission Charges are the generation and transmission obligations the customer
requires based upon an average prior summer period billed demand kW (June, July, August and September). This customer used kwh of electricity and was billed $for delivery and $for Supply (“Cap and Trans”) charges, for a total of $ The deposit has also been posted/ credited to the account. Company spoke with the customer and reviewed the billing practices with him. He believes that he should have been given a line by line break down of the charges he would incur when he established the account. He also believes that he should have been provided with a document to sign acknowledging his acceptance/agreement of the billing procedure for that account. Company explained to the customer that it operates in accordance with the set regulations. PSE&G is not required to provide a line by line breakdown of charges when a customer requests a new account. The customer believes he has been taken advantage of and that the Cap and Trans charges are something made up, because he is not familiar with them. The billing on the account is correct. There is a $credit on this account. That credit will be processed and forwarded to the customer. Customer should receive the check by the end of next week. Customer remains unsatisfied.
I am rejecting this response because in no shape or form should a bill for a bedroom apartment ever result in a total balance of $5K or betterI was overcharged for utility servicesI did not own that house so why am I left being charged for incurred costs that I did not reap the benefit ofI paid more than one payment on this account and even asked for a payment arrangementMonth after month the bill continued to sky rocketI made more than one complaint to PSEG about thisIt is my desire to have this matter resolved as quickly as possible but more importantly accuratelyI would like a personal call from PSEG to discuss this in further detail before I will even consider reaching out to the collection agencyThe billing practices of this company are unethical and illegal to say the leastI never experienced this type of customer service with any other utility provider
Complaint: ***
I am rejecting this response because: If it weren't for their equipment failing I would still have working electric appliances!!! As far as I'm concerned no matter how they try to dodge this it is their responsibilityThis loss had nothing to do with me it had everything to do with the failure of THEIR lineHow is it fair that my family and I now have to go without due to their lack to check their equipment whether it be annually, monthly or quarterly? Maybe they should take better care of their equipmentFrom the research I've done this happens quite frequently and PSE&G denies paying for any of itSo if it's so common they should really start doing something about it or own up and start paying for damages
Regards,
*** ***
Complaint: ***
I am rejecting this response because:not true, reps are not helpful and very unprofessional Payment arrangement was set up after rtn checks by them, I missed my arrangement that's why there's a shut off They are not willing to help me and thet denied njshares, I'm eligible, they won't accept it Supervisors are very nasty over the phone and at call ctr
Regards,
*** ***
Called customer on 6/24/and 6/28/and left a message on the answering machine. Customer moved to current location on 7/15/according to her lease. Customer never signed up for service at which time the account was in "unknown". Customer services were
interrupted on 4/19/at which time customer signed up for service. Customer was assessed a deposit based on her credit history. I will assist customer with her concerns when she returns my call.
CUSTOMER INITIALLY FILED A COMPLAINT WITH THE NJ BOARD OF PUBLIC UTILITIES ALLEGING HE CALLED PSE&G TO FINAL HIS ACCOUNT, REQUESTED A FINAL READ AT THAT AND PSE&G DID NOT PROVIDE A FINAL READ. COMPANY CONFIRMED THAT THE CUSTOMER’S MOVE OUT REQUEST WAS COMPLETED ONLINE AND AN ACTUAL
FINAL READ WAS NOT REQUESTED. IT IS COMPANY POLICY TO ESTIMATE FINAL READS. THE GAS HAS LONG TERM ESTIMATED READS DUE TO NO ACCESS TO THE METER. BEGINNING WITH 6/25/THE GAS BEGAN TO BE CONSECUTIVELY ESTIMATED AND CONTINUES TO BE ESTIMATED THROUGH THE PRESENT. THE CUSTOMER PROVIDED A READ OF AND REQUESTED THE ACCOUNT BE REBILLED BASED ON THAT READ. THE CUSTOMER WAS ADVISED THAT THE ACCOUNT WAS ESTIMATED FOR OVER A YEAR AND THAT THE CUSTOMER READ COULD NOT BE ACCEPTED; AN ACTUAL READ WAS NEEDED BY THE COMPANY. A NEW CUSTOMER HAS ESTABLISHED SERVICE AT THE PREMISE AND ACCESS TO THE GAS METER STILL HAS NOT BEEN PROVIDED. CUSTOMER SPOKE WITH A CS REPRESENTATIVE ON 1/26/2016. THE FINAL BILL (6/26/THROUGH 7/6/2015) WAS IN THE AMOUNT OF $57.09. AFTER SPEAKING WITH THE CUSTOMER THE CS REPRESENTATIVE CREDITED THE ACCOUNT FOR THE $WHICH CANCELLED THAT FINAL BILL. A CHECK WILL BE FORWARDED TO THE CUSTOMER IN THAT AMOUNT. CUSTOMER WAS ALSO DIRECTED TO PAY THE OUTSTANDING BALANCE OF $WITH THE COLLECTION AGENCY. THE DIFFERENCE BETWEEN THE TOTAL BILL ($04) AND THE CANCELLED BILL ($57.09) IS THE JUNE BILL BALANCE, $118.95. THE BALANCE IS NO LONGER $176.04, BUT RATHER $118.95. THIS BALANCE WILL NOT BE CANCELLED
Customer established his account effective 12/29/2017. Prior to this customer there was an Unknown customer/account at this location. In cases such as this where there is consumption on the meter(s) and an outstanding balance, a new customer requesting an account is required to go into a
customer service center with lease, proof of prior address and ID to apply for service in their name. This is to ensure that the new customer has not been residing at the location and is not the party responsible for the outstanding balance. CS representatives are trained to request these documents in cases such as this. There are times when, due to extreme weather conditions, PSE&G experiences very high call volume and will make a business decision to accept emergency calls only for a limited time. These emergency calls include gas leaks and no heat calls. Company left a voicemail message for the customer to return our call so that we can discuss this matter with him. We will extend an apology to the customer and review our policies with him. The customer’s request to waive three months of billing is denied; he will be billed for his consumption
The transfer that the customer is disputing is a Chapter 17-18960 dismissal in which the customer is responsible for. The account was in the deceased husband *** *** name- he passed away 4/12/however the account remained in his name as well as *** *** name. The bankruptcy was filed on 5/1/and was dismissed on 11/9/with a balance of $2476.48- The customer filed a new Chapter 13- 18-15211on 3/16/Thank you
Revenue Integrity department received notification that there was an electric (House) meter at the location that was not on our systemThey confirmed the meter information and sent it to billing to be entered however no-one notified the customerWe spoke 1/and *** *** told me he moved in
and this was new constructionI explained that clearly the house was wired for a house meter and City code may require that as a multi family home there is a separate meter for the common areas, he is going to check with the City and look into the cost to have the meter removed and common areas attached to his residential meter, I also requested a rate investigation because the charges appear very highI will follow up with the customer after the rate is reviewed
Complaint: ***
I am rejecting this response because:I was told that I was given an estimated bill which means I was only charged for a service charge for the month, each time I called for a meter reading I was told there were no weekend appointmentsIf I work for a living and they are not able to accommodate their customers what else I am supposed to do??? If I take time off from work I do not get paidAs far as my bankruptcy this was not an outstanding debt when I filed or it would have been includedI am still waiting for someone to send me the accounting of my account for as far back as their systems will allow them to go backI want to know that this is truly my debtFurthermore I have no problem paying what I owe but I need a much lower payment arrangement then what I was given$plus whatever my new current monthly charges are is ridiculous, I will have to find another job just to make this high paymentIt should not be the customers fault that I was not billed for anything more than a service fee each monthI need someone to review my account and a lower payment arrangement
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the lady from pseg never called back She said she would after she dug in the historical files That's was weeks ago They were in the wrong and instead of fixing it They trynna find a way to pin it on me
Regards,
*** ***
Customer has had several telephone conversations with this customer to date. It has been explained the customer several times that in accordance with The New Jersey Administrative Code (N.J.A.C.) 14:3-3a.1, “A customer wishing to discontinue service shall give notice to the utility”
“Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meter is taken”.Customer previously advised company that she did not remember if she called to close the account and company has no record of customer calling to close the account; therefore customer was advised that she is responsible for this balance. Customer spoke with a company representative on 10/18/and requested a billing history. That request is being processed. Company reached out to this customer today to discuss the bill. Company reached voicemail and left a message for her to return our call. Direct contact information was provided to the customer
Spoke with customer on 5/and advised customer that her account has been set up at this time with no deposit request. Customer was advised that our record have the new address listed as * *** *** *** Customer was advised if she has any additional concerns she can contact
me directly.
Customer Relations spoke to the customer on 12/10/regarding his concerns about the state of his property as a result of the work done by PSE&G. I advised him that his list of concerns were forwarded to management for the division responsible for the work and restoration of the
property. The manager assured me that we will address all of the issues immediately. The manager did mention an issue with the concrete overspray and fixing that. Mr*** provided some additional clarity as to what he was looking for and also indicated there was a brick that was also sticking up near where the concrete had been taken up that he wants fixed as well, because it is a tripping hazardI told Mr*** that I would forward that additional information to the manager. I also provided the manager with Mr*** direct contact information (with his permission). Mr*** was satisfied with the company's response at this timeHe has my direct contact information if anything else comes up
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations contacted the customer on 9/7/to discuss her concerns. Review of the account confirms the company is getting actual reads on her electric meter every month. This is an electric heating account as well. The electric meter was changed on 8/and the meter test
results are pending. I advised customer that meter test results would be communicated to her (via letter). However, the customer is still insistent that something is wrong. To further address her concerns, an account investigation was issued, which will confirm what her electric meter supplies. The investigator will contact her directly to schedule the date/time. Customer understands all and also has the direct number for Customer Relations in case she has any further questions or concerns. I also placed a hold on the account for days to prevent any collection activity while waiting on meter test results and account investigation
I spoke to Ms *** 1/and explained the issue here is not related to cooking gas used but heating...it appears she didn't realize she is paying for her own heatI explained that the average daily temp for last Jan was degrees and this jan it was degrees which is why her gas bill is higher this yearShe told me that she had applied to the state for assistance but they lost her paperwork so there has been a delayI referred her back to the State for a status and I have locked her account for daysShe appears satisfied. I can also place her on a payment arrangement if she needs it after she gets her assistance amount
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
whether I am moving or not bears no relevance. I deny that comment about years and quite frankly it bears no relevance to the horrible customer servicethe greed of this company that overbills and bullies will be reported.money money money greed greed greed I guess *** runs the place give me a break
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
They need to investigate it moreI returned their phone call and they were negligent scheduling my appointmentI was informed they needed more time to lol into the matter They needed to review the phone calls
Regards,
*** ***
This electric only account was active from 11/20/through 1/31/2016. This is a commercial account and was billed in accordance with the existing rate structure. The Capacity and Transmission Charges are the generation and transmission obligations the customer
requires based upon an average prior summer period billed demand kW (June, July, August and September). This customer used kwh of electricity and was billed $for delivery and $for Supply (“Cap and Trans”) charges, for a total of $ The deposit has also been posted/ credited to the account. Company spoke with the customer and reviewed the billing practices with him. He believes that he should have been given a line by line break down of the charges he would incur when he established the account. He also believes that he should have been provided with a document to sign acknowledging his acceptance/agreement of the billing procedure for that account. Company explained to the customer that it operates in accordance with the set regulations. PSE&G is not required to provide a line by line breakdown of charges when a customer requests a new account. The customer believes he has been taken advantage of and that the Cap and Trans charges are something made up, because he is not familiar with them. The billing on the account is correct. There is a $credit on this account. That credit will be processed and forwarded to the customer. Customer should receive the check by the end of next week. Customer remains unsatisfied.
I am rejecting this response because in no shape or form should a bill for a bedroom apartment ever result in a total balance of $5K or betterI was overcharged for utility servicesI did not own that house so why am I left being charged for incurred costs that I did not reap the benefit ofI paid more than one payment on this account and even asked for a payment arrangementMonth after month the bill continued to sky rocketI made more than one complaint to PSEG about thisIt is my desire to have this matter resolved as quickly as possible but more importantly accuratelyI would like a personal call from PSEG to discuss this in further detail before I will even consider reaching out to the collection agencyThe billing practices of this company are unethical and illegal to say the leastI never experienced this type of customer service with any other utility provider
Complaint: ***
I am rejecting this response because: If it weren't for their equipment failing I would still have working electric appliances!!! As far as I'm concerned no matter how they try to dodge this it is their responsibilityThis loss had nothing to do with me it had everything to do with the failure of THEIR lineHow is it fair that my family and I now have to go without due to their lack to check their equipment whether it be annually, monthly or quarterly? Maybe they should take better care of their equipmentFrom the research I've done this happens quite frequently and PSE&G denies paying for any of itSo if it's so common they should really start doing something about it or own up and start paying for damages
Regards,
*** ***
Complaint: ***
I am rejecting this response because:not true, reps are not helpful and very unprofessional Payment arrangement was set up after rtn checks by them, I missed my arrangement that's why there's a shut off They are not willing to help me and thet denied njshares, I'm eligible, they won't accept it Supervisors are very nasty over the phone and at call ctr
Regards,
*** ***
Called customer on 6/24/and 6/28/and left a message on the answering machine. Customer moved to current location on 7/15/according to her lease. Customer never signed up for service at which time the account was in "unknown". Customer services were
interrupted on 4/19/at which time customer signed up for service. Customer was assessed a deposit based on her credit history. I will assist customer with her concerns when she returns my call.
CUSTOMER INITIALLY FILED A COMPLAINT WITH THE NJ BOARD OF PUBLIC UTILITIES ALLEGING HE CALLED PSE&G TO FINAL HIS ACCOUNT, REQUESTED A FINAL READ AT THAT AND PSE&G DID NOT PROVIDE A FINAL READ. COMPANY CONFIRMED THAT THE CUSTOMER’S MOVE OUT REQUEST WAS COMPLETED ONLINE AND AN ACTUAL
FINAL READ WAS NOT REQUESTED. IT IS COMPANY POLICY TO ESTIMATE FINAL READS. THE GAS HAS LONG TERM ESTIMATED READS DUE TO NO ACCESS TO THE METER. BEGINNING WITH 6/25/THE GAS BEGAN TO BE CONSECUTIVELY ESTIMATED AND CONTINUES TO BE ESTIMATED THROUGH THE PRESENT. THE CUSTOMER PROVIDED A READ OF AND REQUESTED THE ACCOUNT BE REBILLED BASED ON THAT READ. THE CUSTOMER WAS ADVISED THAT THE ACCOUNT WAS ESTIMATED FOR OVER A YEAR AND THAT THE CUSTOMER READ COULD NOT BE ACCEPTED; AN ACTUAL READ WAS NEEDED BY THE COMPANY. A NEW CUSTOMER HAS ESTABLISHED SERVICE AT THE PREMISE AND ACCESS TO THE GAS METER STILL HAS NOT BEEN PROVIDED. CUSTOMER SPOKE WITH A CS REPRESENTATIVE ON 1/26/2016. THE FINAL BILL (6/26/THROUGH 7/6/2015) WAS IN THE AMOUNT OF $57.09. AFTER SPEAKING WITH THE CUSTOMER THE CS REPRESENTATIVE CREDITED THE ACCOUNT FOR THE $WHICH CANCELLED THAT FINAL BILL. A CHECK WILL BE FORWARDED TO THE CUSTOMER IN THAT AMOUNT. CUSTOMER WAS ALSO DIRECTED TO PAY THE OUTSTANDING BALANCE OF $WITH THE COLLECTION AGENCY. THE DIFFERENCE BETWEEN THE TOTAL BILL ($04) AND THE CANCELLED BILL ($57.09) IS THE JUNE BILL BALANCE, $118.95. THE BALANCE IS NO LONGER $176.04, BUT RATHER $118.95. THIS BALANCE WILL NOT BE CANCELLED
Customer established his account effective 12/29/2017. Prior to this customer there was an Unknown customer/account at this location. In cases such as this where there is consumption on the meter(s) and an outstanding balance, a new customer requesting an account is required to go into a
customer service center with lease, proof of prior address and ID to apply for service in their name. This is to ensure that the new customer has not been residing at the location and is not the party responsible for the outstanding balance. CS representatives are trained to request these documents in cases such as this. There are times when, due to extreme weather conditions, PSE&G experiences very high call volume and will make a business decision to accept emergency calls only for a limited time. These emergency calls include gas leaks and no heat calls. Company left a voicemail message for the customer to return our call so that we can discuss this matter with him. We will extend an apology to the customer and review our policies with him. The customer’s request to waive three months of billing is denied; he will be billed for his consumption
The transfer that the customer is disputing is a Chapter 17-18960 dismissal in which the customer is responsible for. The account was in the deceased husband *** *** name- he passed away 4/12/however the account remained in his name as well as *** *** name. The bankruptcy was filed on 5/1/and was dismissed on 11/9/with a balance of $2476.48- The customer filed a new Chapter 13- 18-15211on 3/16/Thank you
Revenue Integrity department received notification that there was an electric (House) meter at the location that was not on our systemThey confirmed the meter information and sent it to billing to be entered however no-one notified the customerWe spoke 1/and *** *** told me he moved in
and this was new constructionI explained that clearly the house was wired for a house meter and City code may require that as a multi family home there is a separate meter for the common areas, he is going to check with the City and look into the cost to have the meter removed and common areas attached to his residential meter, I also requested a rate investigation because the charges appear very highI will follow up with the customer after the rate is reviewed
Complaint: ***
I am rejecting this response because:I was told that I was given an estimated bill which means I was only charged for a service charge for the month, each time I called for a meter reading I was told there were no weekend appointmentsIf I work for a living and they are not able to accommodate their customers what else I am supposed to do??? If I take time off from work I do not get paidAs far as my bankruptcy this was not an outstanding debt when I filed or it would have been includedI am still waiting for someone to send me the accounting of my account for as far back as their systems will allow them to go backI want to know that this is truly my debtFurthermore I have no problem paying what I owe but I need a much lower payment arrangement then what I was given$plus whatever my new current monthly charges are is ridiculous, I will have to find another job just to make this high paymentIt should not be the customers fault that I was not billed for anything more than a service fee each monthI need someone to review my account and a lower payment arrangement
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the lady from pseg never called back She said she would after she dug in the historical files That's was weeks ago They were in the wrong and instead of fixing it They trynna find a way to pin it on me
Regards,
*** ***