Prudential Pub/Home Mail Services

Initial Business Response / [redacted] (1000, 7, 2014/06/18) */ Contact Name and Title: [redacted] Contact Phone: Contact Email: [redacted] @jcrestoration.com In response to case #XXXXXXXX submitted on May 31, J.CRestoration, Inctakes a tremendous amount of pride in the work we do and we are sorry to learn that Mrs [redacted] is unhappy with the service provided to herPlease understand that much of our success relates to the amount of integrity we display in our day to day operations and would like to assure you that we will take action to provide a reasonable resolution to this matter After receiving this complaint, we have taken the time to research the matter and were able to conclude the following [redacted] (Production Manager) has verified that since the complaint filing on 5/31/14, work to Mrs [redacted] 's home was still being completedAt this time, all of the requested repairs, according to a punch list that Mrs [redacted] signed and agreed to on 3/14/have been completed according to JCRJCR is still waiting to receive Mrs [redacted] 's signature and approval, of a now completed punch list, as of 6/16/ If you should have any questions or concerns regarding this matter, please do not hesitate to contact me directly [redacted] Executive Assistant J.CRestoration, Inc Squibb Ave Rolling Meadows, IL XXXXX P:

This company is so unprofessional Their employees arrived to my home either "hung-over" or reeking of alcohol They were given a $22,check from my insurance approximately one year ago Since they cancelled many appointments, were "no-shows" or were drunk, I refused to sign their contract and proceed with their services They will not return my $22, This is fraud and theft! They have nothing but excuses and lies

J.C. is outstanding! They work fast, and are extremely caring about the victims

Initial Business Response /* (1000, 7, 2014/06/18) */
Contact Name and Title: [redacted]
Contact Phone: 800.956.8844
Contact Email: [redacted]@jcrestoration.com
In response to case #XXXXXXXX submitted on May 31, 2014.

J.C. Restoration, Inc. takes a tremendous amount of pride...

in the work we do and we are sorry to learn that Mrs. [redacted] is unhappy with the service provided to her. Please understand that much of our success relates to the amount of integrity we display in our day to day operations and would like to assure you that we will take action to provide a reasonable resolution to this matter.

After receiving this complaint, we have taken the time to research the matter and were able to conclude the following. [redacted] (Production Manager) has verified that since the complaint filing on 5/31/14, work to Mrs. [redacted]'s home was still being completed. At this time, all of the requested repairs, according to a punch list that Mrs. [redacted] signed and agreed to on 3/14/14 have been completed according to JCR. JCR is still waiting to receive Mrs. [redacted]'s signature and approval, of a now completed punch list, as of 6/16/14.

If you should have any questions or concerns regarding this matter, please do not hesitate to contact me directly.
[redacted]
Executive Assistant
J.C. Restoration, Inc.
3200 Squibb Ave
Rolling Meadows, IL XXXXX
P: 800.956.8844

This company is so unprofessional. Their employees arrived to my home either "hung-over" or reeking of alcohol.

They were given a $22,000 check from my insurance approximately one year ago. Since they cancelled many appointments, were "no-shows" or were drunk, I refused to sign their contract and proceed with their services. They will not return my $22,000. This is fraud and theft! They have nothing but excuses and lies.