Provide Commerce

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The address that the product was to be shipped to has been lived in for more than years She was home for two days waiting for the "surprise" that I was attempting to send I called after the first failed attempt I was told they could not find the person at that address This is an untrue statement They asked for other information that would help I told them the address was correct and has been for more than years for the same family I also gave them my sister-in-law's name They still failed I looked like a total fool and wasted my wife's time for two days by staying at home and waiting They can review their recorded calls to find what I am saying to be true and accurate Regards, [redacted]

To Whom It May Concern,We have researched order [redacted] and have sent the below message to our cusotmer;Dear Richard, Order Number: [redacted] Thank you for contacting Personal Creations through the RevDex.com. We... apologize for the confusion of our shipping cost. When selecting Express Shipping the "add" is an additional $9.99 to our Standard Shipping cost.For the most up-to-date pricing on all of our shipping options, please visit the following link: [redacted] We have applied a refund of $9.99 to the payment method used on your order which will take five to seven business days to process depending on your financial institution, for the Express Shipping cost.Once again, please accept our apology. Your satisfaction is our foremost objective, and it is only through your feedback that we learn whether or not we are achieving that goal, so please do not hesitate to contact us with any additional comments or concerns you may have. To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:00 AM to 6:00 PM Pacific Time.Sincerely, [redacted] ** Please let us know if you have any questions.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I appreciate the offer of the $gift card and if it covered all the items I was dissatisfied with I would accept itButWhen I was going to order I had a catalog (Which I still Have) and it had the item in the catalog for $( I needed two) and the same day I went on line to order it and there was 25% off(which the company agreed to honor both) but I had to call a customer serv rep to get the offers SO the website also offered free shipping on orders $and over So my total for everything should be ($x 2) $plus the other item of $19.99(baby onesie) total order $x 25% $17.49= $ That should be the total I would accept to pay No shipping or handlingNow with the $gift card and there is no 25% off now and the price of the items are $each x and the onesie at $+ $x 20% $would be $plus shipping and handing of $(or close to that) less the $would be $ So I am paying more I think this company should make their exceptions on the website where people can see it, not small print on the bottom of the site I received a catalog with one price, two emails one with 25% off and another one with free shipping all with in days That is so wrongThey run so many different sales you don't know which one would be better But as a consumer you would think that it all applied Thank you [redacted]

Hello ***Thank you for bringing this matter to our attentionWe have reviewed the customers account and have discovered the following On 12/16/the customer emailed that the berries were overripe and at that point we emailed an offer to refund or replace that portion of the order The customer emailed again on 1/22/stating the same complaint, again we emailed the refund or replacement offer as well as an apology for the first email no reaching them The customer has now had the berries replacedI have called the customer and left a voice mail advising that we did receive her comments and responded, but that there may have been a filter on her email account that moved the responses to Junk as they are sent by a bulk mailer I have also emailed the customer an apology including a gift code as an apology for the inconvenience.Thank you as always, [redacted]

Good Afternoon, I have reviewed the order referenced in the complaint I see a refund of $ was processed as well as a complimentary order # [redacted] was sent out to the recipient I have also asked to have the balance of order # [redacted] $be refunded back to the customer's account.\ Sincerely, [redacted]

To Whom It May Concern, We have researched our customer's account and have verified in our bank of record that we have only charged the customer once for order [redacted] Please see the email to customer below; Dear [redacted] , Thank you for contacting Shari's Berries through the Revdex.com We have researched our bank of record for transactions related to order [redacted] and have confirmed that we have only charged you once for your order You may wish to contact your financial institution to verify this Please accept our sincere apology for any inconvenience this may have caused After contacting your financial institution, if there are additional questions or concerns please do not hesitate to contact us To reach us, you may email us at [redacted] or call us toll-free at [redacted] We are available Monday through Friday, from 7:AM to 6:PM Pacific Time.Sincerely, [redacted] *

Good Morning, We have reviewed this customer's account and have refunded him his delivery charges of $as a courtesy An email explaining our business model has also been sent to this customer.Sincerely, [redacted]

Hello***, Thank you for bringing this matter to our attentionWe have issued the customer a full refund for the order as the delivery was made a day late and have sent the customer an apology for the misinformation that he was givenI also sent a $apology gift code as this is not typical of our service Respectfully, [redacted]