Complaint: 10344841
I am rejecting this response because:
We had an agreement with Provectus for a flat fee to install computers. There was no specified number of hours for the install. The written agreement says flat fee for install Mr. [redacted] admitted to us that his...
employees did not install the equipment properly. He never said that there is a problem with out software. The current response to our complaint is the first we heard this story. The software is developed by a large company owned by [redacted] and used by many dental offices. He insisted that they would fix the faulty install if we signed a one year service contract with him. When we refused to do so until they corrected their mistakes, he became rude and insulting. If Provectus does not refund our installation price through the Revdex.com, we intend to pursue a claim against them once we know the full extent of our cost to fix what they messed up. Our new provider is still working on it and finds new problems every day.Interestingly, shortly after Mr. [redacted] visited our office, the local office of Provectus closed. I am very glad we did not sign on with them as we would have been totally out of luck. Beware to anyone who hires this company!
Regards,
[redacted]
Complaint: 10344841
I am rejecting this response because:
We had an agreement with Provectus for a flat fee to install computers. There was no specified number of hours for the install. The written agreement says flat fee for install Mr. [redacted] admitted to us that his...
employees did not install the equipment properly. He never said that there is a problem with out software. The current response to our complaint is the first we heard this story. The software is developed by a large company owned by [redacted] and used by many dental offices. He insisted that they would fix the faulty install if we signed a one year service contract with him. When we refused to do so until they corrected their mistakes, he became rude and insulting. If Provectus does not refund our installation price through the Revdex.com, we intend to pursue a claim against them once we know the full extent of our cost to fix what they messed up. Our new provider is still working on it and finds new problems every day.Interestingly, shortly after Mr. [redacted] visited our office, the local office of Provectus closed. I am very glad we did not sign on with them as we would have been totally out of luck. Beware to anyone who hires this company!
Regards,
[redacted]