Received notification that my retirement fund was rolled over to an IRAAttempted to liquidate the IRA from the site that was provided on the letterFirst the site will not allow me to select personal check instead I have to open a new IRA and then liquidate thatSecond when I reached the end of the online form I got a generic errorUpon calling the given number for support I was told I now have to fill out physical paperwork in order to get MY money back from this companyBetween all the fees and shifting of money this feels like a stall to keep my money
DO NOT INVEST WITH COMPANYHave been given the run around trying to roll over to an IRA at our credit unionMay have to get a lawyerFunds seem to have been misappropriated
Few months ago, I closed my retirement accounts with Empower Retirement (Used to be Great West) and before it was Putnam and different company beforeI had my retirement account with this company through my employerThey sent me letter that I had to move my money out from employer sponsored retirement accountWhen I signed up and I was told clearly that there would not be any feesWhen I received a letter requesting to close and move my retirement account and there was no indication of $fees will be charged
This company charged $fees from my account and sent the remaining balance to my existing retirement accountThis company never told me verbally that there would be a fee of $for that
Also, at the time of closer I asked if there was any feesI was told that there would not be any fees for transferring to another accountI agreed with no fees and initiated the transferAgent sent me some forms and told me to put the request for the transfer to another placeW
I had a 403B account with Empower Retirement, a subsidiary of Great WestIn December the funds were dispersed as 33% cash and 67% rolled into an annuity with *** ***In February of I received notice that another $was suddenly in the fund(Which no one seemed to know where it came from.) Consequently, I was asked to resubmit one page of the distribution form with a signature on it and they would release the funds
as a direct deposit into my checking accountI submitted the form which I had already done at least times previously when they released the original funds to my account and *** ***
On March 4, $was deposited in my checking account and a check for $1,was issued to *** ***/FBO *** *** Note there was no *** *** account number to deposit the roll over amount into because that original annuity had already been created and payments had startedThere was nothing *** *** could do with that check and advised me to talk to Empower an
This is the absolute worse company I have ever had to deal withThe representatives are extremely incompetent and cannot get anything rightIt all started when I left the company I was with in Aug, unfortunately that company failed to send my separation info with my new address I had given them at least two weeks before my last dayWhen I initially called to find out how to get my 401k check I was told once my separation info was received my address would be updated and a check would go outI get to my new stateI called a week later for an updateMy separation info was received but not with my new addressI'm told they could email me an address change form and would need to get it notarized in order to avoid a day holdI waited a day for that email, printed it and filled it out and paid $to get it notarizedThen paid $to fax itI called later that day to confirm my fax was receivedThe system was down and I was told to call back MondayI called back Monday and was told everything was received and to allow 2-days for the update then I could call to have my check issuedI called that WednesdayI was told my address was updated but their was a day holdI informed the rep that was wrong and everything I didAfter minutes they found all my info and I was right and they were putting in a request for my check to be sent and allow 3-business daysI called this afternoon to find out that last Thursday they put in effect that there was no way around the day hold when there is an address update and that the rep did not put the request in to send my checkAfter an hour and minutes I'm told they are overriding the day hold, the check would be created by Thursday morning and FedEx would be the method which takes usually hrs for this shipment so hopefully by Friday I'd receive it but the latest would be TuesdayI am so beyond livid and don't understand how this company is in business, they can't get anything rightUnless you want the run around, avoid this company
Dear Sir or Madam:
I would like to make a complaint about the handling of my retirement account with Empower Retirement Here is the time line of events:
June *** sold *** *** *** and the company promised that our retirement plans will be moved under the new company account under Empower Retirement
The black out period for the move was from June to October During this period *** plan was to be moved to the *** *** *** participant plan
On 10/16/I called Empower retirement and 10/17/and our HR representative called HR to have loan restored and the retirement accounts merged The loan issue was fixed by the accounts were not merged
OnJanuary 3rd I checked my account and it was disbursed Now the funds are not on either accountI spoke to Cindy at 10:AM She said this will be resolved in a week and the problem will be resolved The representative promised a call back No call received
On 01/3:
I am an employee of *** *** ***, a corporate account I have spent endless hours on the phone, over the course of week to try to resolve an issue Seems my company thinks I am married, and am not How this ever got changed is beyond me But after calls to reassure me, and multiple calls to my payroll dept to say I am not married, therefore no forms involved I got a loan of you folks online before, but since this snafu - I have 7,to borrow, am asking for $= cant do online Cause they want my spouse signature? I have never been married, and at my wits end in this battle phone calls - times having to explain the problem I just don't get the miss connect - I AM NOT MARRIED! And should be able to get the loan via this companies website, or phone, but still no loan for me when I apply, Week and half now - and still feel like a ball on the tennis court
Nearly a year ago, I attempted to withdrawal my *** savings from the account I have with *** ***It is a relatively small amount of money from a previous job, and I would simply like to withdraw the money and not have to deal with this company any longerI submitted the withdrawal request through their online portal, but my request was ignoredFor months, it said that the withdrawal was in progress, then eventually, the request disappeared altogetherA few weeks ago, I tried again, submitting a second withdrawal request, but still the company has not completed the processIt should not be very difficult nor should it take very long for them to do this, but I have seen numerous complaints by other people who experienced similar issues, so that is why I am contacting the Revdex.com for help with a resolution
I have a Qualified Domestic Relations Order filed with this company since Oct All the documents are in order including the court orderEvery time I call to check the status I am told it will take a few more days and I still haven't received my money of almost $ 26,I am in desparate need of this money so please help! I am sure I am not the only one having these problems
I called empower over a month ago to get the details of paying of a 401k loan I had in order to withdraw another for major home repairsI called several times before sending certified funds to ensure I had all the information correctI sent the funds on the 16th and was told it takes to days to process, I called on the 5th day to find out why the funds weren't done processingI was told I don't know numerous times up until the 26th days after sending the moneyI finally spoke with someone who said I believe again not sure that the certified check was mailed backI was told by no fault of my own the check had all the correct informationThey have lost dollars of mine, no one knows where it is they just guessThey don't have a tracking number or anything for this moneyI don't understand how a business can not have any idea what is going on or where a check may beThis holding up repairs that need to get done on my home
*** *** *** *** *** *** ** *** * *** seems to be incapable of providing proper documentation required by my current 401k company in order to fully rollover my 401k funds to my current employer's account
These people are totally incompetentI submitted all required lab and Drreports and they would not confirm me in a timely mannerIt took over months and several phone calls to get any responseI was recommended by the ADA (American Dental Association) for this term life insuranceUltimately the lack of customer service and attention has lead me to seek out a different carrierI've also reported this company to the American Dental Association I can only imagine what would happen if I truly needed this coverage for some eventExtremely disappointedI will not recommend this carrier to anyone and I have found another carrier that is more responsive to its clients
The absolute WORST financial services company I have had the displeasure of doing business withMy company decided to be cheap bs and move us from Schwab to this shady hell holeLike most everyone here, I was attempting to move MY hard earned money from this shady company elsewhere and I was given the complete run aroundThey put up so many hurdles in the way of getting your money, they must be counting on most people giving upFirst, their online portal doesn't allow for pretty much any updating of your informationSo if your previous plan hadn't been updated in a while, you are screwedThey claim you need to wait days after changing your information over the phone before any withdrawalsNext, they require the most involved documentation I have ever been forced to submit to take my money out of a 401(k), including having a form notarized and a voided check being sent to themThen, they claimed my check and the 401(k) account with them had conflicting information, so they refused to send my withdrawal through direct depositI have a suffix (the second) and they said my last names did not matchThe incompetence is ASTOUNDINGFinally, because the last names did not match, rather than send me an e-mail notification of the situation, they simply mailed out a check to the address they had on file, which I have not lived at for three yearsAnd just to put icing on the cake, the person or people who live at my old address are actually identity thieves and have opened credit cards in my name, so I'm sure they have no issues with cashing a check for several thousand dollars made out to meIf you have any choice in the matter stay AS FAR AWAY FROM THIS COMPANY AS HUMANLY POSSIBLE!!!!!
Empower Retirement is by far the worst company I have dealt with in my lifeTheir representatives are incompetent and protocol knowledge of any transaction is nonexistentI have attempted to withdraw my 401k for over monthsEvery contact, I've reached out to them to check on my status in the process they have another excuse for why it's delayed"We tried to contact you but didn't have correct information " per representative, yet I have given " supervisors" there my cell phone and email numerous timesBottom line, they Don't want to give you, YOUR moneyQuality Assurance is the term they use to say you'll get your money when we feel like like giving it to youI can only Imagine the lack of morals and leadship Empower Retirements founder has if this is the type of rude, dishonest and incompetent business they are runningPlease take my experience and do business elsewhere, Empower Retirement is hands down horrific to deal with
DO NOT INVEST WITH COMPANYHave been given the run around trying to roll over to an IRA at our credit unionMay have to get a lawyerFunds seem to have been misappropriated
On April I contacted a representative to discuss taking out a loan through my 401(k)I asked about the withdrawals and hardship loan and she stated that I didn't qualify for a withdrawal and we could look into the hardship loan but she insisted on looking at my current loansI told her how much I needed and what it was forI asked her about the process in paying off the loan she referenced and she gave me the direction to submit an official check and it would be processed as soon as it couldI asked her MULTIPLE times if there was any reason she could see that would not allow me request a loan, and she stated noI even asked her about the fine print and she stated that policy was stating I couldn't request more than a certain amountWhen I checked to see if the loan was paid today, it was however I couldn't request a new loan so I called backThis time the representative said that I was not eligible for a loan, I could only request a loan for purchasing a homeI was devastate
Great-West Financial had made an unauthorized disbursement into my Fidelity Rollover IRA, which was auto-invested, then reversed causing a cash debitFidelity advised me to contact Great-West but Great-West is refusing to talk to me because they are unable to verify my identityI provided all of my prior addresses but apparently none of them were correct
I then called my former company's HR to verify/update the address on file (which I had provided the correct address)But then I was informed Great-West no longer manages the company's 401k and they were not authorized to make any disbursements
I currently have a cash debit (equivalent to an overdraft) of in my IRA that needs to be resolved by November 7th
If I could put a negative I would, but apparently I have to put at least one starI had a 401K though these people, who worked with my current employerI moved changed jobs and forgot about my 401KI have been told for many years that your 401K rolls over to the next company when you get a job so I never really worried about itCome to find out that isn't the caseI called to have my 401K rolled over and its only been years since my employment ended to find out my Entire 401K has been ate up with feesI have a balance of $in my 401K!!!! $Are you kidding meI have never been emailed or told that there were fees eating up my 401KThe company never tried to contact me with a final statement! Nothing!! I'm so angry at this point I could screamThey aren't willing to explain the fees, what happen, or why there was no contact about the funds in the accountIf you have a 401K with these people pull itPull it now and run for the hillsThere are so many hiding fees and you won't have anything at all to retire onWell you may have $
These people are totally incompetentI submitted all required lab and Drreports and they would not confirm me in a timely mannerIt took over months and several phone calls to get any responseI was recommended by the ADA (American Dental Association) for this term life insuranceUltimately the lack of customer service and attention has lead me to seek out a different carrierI've also reported this company to the American Dental Association I can only imagine what would happen if I truly needed this coverage for some eventExtremely disappointedI will not recommend this carrier to anyone and I have found another carrier that is more responsive to its clients
Received notification that my retirement fund was rolled over to an IRAAttempted to liquidate the IRA from the site that was provided on the letterFirst the site will not allow me to select personal check instead I have to open a new IRA and then liquidate thatSecond when I reached the end of the online form I got a generic errorUpon calling the given number for support I was told I now have to fill out physical paperwork in order to get MY money back from this companyBetween all the fees and shifting of money this feels like a stall to keep my money
DO NOT INVEST WITH COMPANYHave been given the run around trying to roll over to an IRA at our credit unionMay have to get a lawyerFunds seem to have been misappropriated
Few months ago, I closed my retirement accounts with Empower Retirement (Used to be Great West) and before it was Putnam and different company beforeI had my retirement account with this company through my employerThey sent me letter that I had to move my money out from employer sponsored retirement accountWhen I signed up and I was told clearly that there would not be any feesWhen I received a letter requesting to close and move my retirement account and there was no indication of $fees will be charged
This company charged $fees from my account and sent the remaining balance to my existing retirement accountThis company never told me verbally that there would be a fee of $for that
Also, at the time of closer I asked if there was any feesI was told that there would not be any fees for transferring to another accountI agreed with no fees and initiated the transferAgent sent me some forms and told me to put the request for the transfer to another placeW
I had a 403B account with Empower Retirement, a subsidiary of Great WestIn December the funds were dispersed as 33% cash and 67% rolled into an annuity with *** ***In February of I received notice that another $was suddenly in the fund(Which no one seemed to know where it came from.) Consequently, I was asked to resubmit one page of the distribution form with a signature on it and they would release the funds
as a direct deposit into my checking accountI submitted the form which I had already done at least times previously when they released the original funds to my account and *** ***
On March 4, $was deposited in my checking account and a check for $1,was issued to *** ***/FBO *** *** Note there was no *** *** account number to deposit the roll over amount into because that original annuity had already been created and payments had startedThere was nothing *** *** could do with that check and advised me to talk to Empower an
This is the absolute worse company I have ever had to deal withThe representatives are extremely incompetent and cannot get anything rightIt all started when I left the company I was with in Aug, unfortunately that company failed to send my separation info with my new address I had given them at least two weeks before my last dayWhen I initially called to find out how to get my 401k check I was told once my separation info was received my address would be updated and a check would go outI get to my new stateI called a week later for an updateMy separation info was received but not with my new addressI'm told they could email me an address change form and would need to get it notarized in order to avoid a day holdI waited a day for that email, printed it and filled it out and paid $to get it notarizedThen paid $to fax itI called later that day to confirm my fax was receivedThe system was down and I was told to call back MondayI called back Monday and was told everything was received and to allow 2-days for the update then I could call to have my check issuedI called that WednesdayI was told my address was updated but their was a day holdI informed the rep that was wrong and everything I didAfter minutes they found all my info and I was right and they were putting in a request for my check to be sent and allow 3-business daysI called this afternoon to find out that last Thursday they put in effect that there was no way around the day hold when there is an address update and that the rep did not put the request in to send my checkAfter an hour and minutes I'm told they are overriding the day hold, the check would be created by Thursday morning and FedEx would be the method which takes usually hrs for this shipment so hopefully by Friday I'd receive it but the latest would be TuesdayI am so beyond livid and don't understand how this company is in business, they can't get anything rightUnless you want the run around, avoid this company
Dear Sir or Madam:
I would like to make a complaint about the handling of my retirement account with Empower Retirement Here is the time line of events:
June *** sold *** *** *** and the company promised that our retirement plans will be moved under the new company account under Empower Retirement
The black out period for the move was from June to October During this period *** plan was to be moved to the *** *** *** participant plan
On 10/16/I called Empower retirement and 10/17/and our HR representative called HR to have loan restored and the retirement accounts merged The loan issue was fixed by the accounts were not merged
OnJanuary 3rd I checked my account and it was disbursed Now the funds are not on either accountI spoke to Cindy at 10:AM She said this will be resolved in a week and the problem will be resolved The representative promised a call back No call received
On 01/3:
I am an employee of *** *** ***, a corporate account I have spent endless hours on the phone, over the course of week to try to resolve an issue Seems my company thinks I am married, and am not How this ever got changed is beyond me But after calls to reassure me, and multiple calls to my payroll dept to say I am not married, therefore no forms involved I got a loan of you folks online before, but since this snafu - I have 7,to borrow, am asking for $= cant do online Cause they want my spouse signature? I have never been married, and at my wits end in this battle phone calls - times having to explain the problem I just don't get the miss connect - I AM NOT MARRIED! And should be able to get the loan via this companies website, or phone, but still no loan for me when I apply, Week and half now - and still feel like a ball on the tennis court
Nearly a year ago, I attempted to withdrawal my *** savings from the account I have with *** ***It is a relatively small amount of money from a previous job, and I would simply like to withdraw the money and not have to deal with this company any longerI submitted the withdrawal request through their online portal, but my request was ignoredFor months, it said that the withdrawal was in progress, then eventually, the request disappeared altogetherA few weeks ago, I tried again, submitting a second withdrawal request, but still the company has not completed the processIt should not be very difficult nor should it take very long for them to do this, but I have seen numerous complaints by other people who experienced similar issues, so that is why I am contacting the Revdex.com for help with a resolution
I have a Qualified Domestic Relations Order filed with this company since Oct All the documents are in order including the court orderEvery time I call to check the status I am told it will take a few more days and I still haven't received my money of almost $ 26,I am in desparate need of this money so please help! I am sure I am not the only one having these problems
I called empower over a month ago to get the details of paying of a 401k loan I had in order to withdraw another for major home repairsI called several times before sending certified funds to ensure I had all the information correctI sent the funds on the 16th and was told it takes to days to process, I called on the 5th day to find out why the funds weren't done processingI was told I don't know numerous times up until the 26th days after sending the moneyI finally spoke with someone who said I believe again not sure that the certified check was mailed backI was told by no fault of my own the check had all the correct informationThey have lost dollars of mine, no one knows where it is they just guessThey don't have a tracking number or anything for this moneyI don't understand how a business can not have any idea what is going on or where a check may beThis holding up repairs that need to get done on my home
*** *** *** *** *** *** ** *** * *** seems to be incapable of providing proper documentation required by my current 401k company in order to fully rollover my 401k funds to my current employer's account
These people are totally incompetentI submitted all required lab and Drreports and they would not confirm me in a timely mannerIt took over months and several phone calls to get any responseI was recommended by the ADA (American Dental Association) for this term life insuranceUltimately the lack of customer service and attention has lead me to seek out a different carrierI've also reported this company to the American Dental Association I can only imagine what would happen if I truly needed this coverage for some eventExtremely disappointedI will not recommend this carrier to anyone and I have found another carrier that is more responsive to its clients
The absolute WORST financial services company I have had the displeasure of doing business withMy company decided to be cheap b
s and move us from Schwab to this shady hell holeLike most everyone here, I was attempting to move MY hard earned money from this shady company elsewhere and I was given the complete run aroundThey put up so many hurdles in the way of getting your money, they must be counting on most people giving upFirst, their online portal doesn't allow for pretty much any updating of your informationSo if your previous plan hadn't been updated in a while, you are screwedThey claim you need to wait days after changing your information over the phone before any withdrawalsNext, they require the most involved documentation I have ever been forced to submit to take my money out of a 401(k), including having a form notarized and a voided check being sent to themThen, they claimed my check and the 401(k) account with them had conflicting information, so they refused to send my withdrawal through direct depositI have a suffix (the second) and they said my last names did not matchThe incompetence is ASTOUNDINGFinally, because the last names did not match, rather than send me an e-mail notification of the situation, they simply mailed out a check to the address they had on file, which I have not lived at for three yearsAnd just to put icing on the cake, the person or people who live at my old address are actually identity thieves and have opened credit cards in my name, so I'm sure they have no issues with cashing a check for several thousand dollars made out to meIf you have any choice in the matter stay AS FAR AWAY FROM THIS COMPANY AS HUMANLY POSSIBLE!!!!!
Empower Retirement is by far the worst company I have dealt with in my lifeTheir representatives are incompetent and protocol knowledge of any transaction is nonexistentI have attempted to withdraw my 401k for over monthsEvery contact, I've reached out to them to check on my status in the process they have another excuse for why it's delayed"We tried to contact you but didn't have correct information " per representative, yet I have given " supervisors" there my cell phone and email numerous timesBottom line, they Don't want to give you, YOUR moneyQuality Assurance is the term they use to say you'll get your money when we feel like like giving it to youI can only Imagine the lack of morals and leadship Empower Retirements founder has if this is the type of rude, dishonest and incompetent business they are runningPlease take my experience and do business elsewhere, Empower Retirement is hands down horrific to deal with
DO NOT INVEST WITH COMPANYHave been given the run around trying to roll over to an IRA at our credit unionMay have to get a lawyerFunds seem to have been misappropriated
On April I contacted a representative to discuss taking out a loan through my 401(k)I asked about the withdrawals and hardship loan and she stated that I didn't qualify for a withdrawal and we could look into the hardship loan but she insisted on looking at my current loansI told her how much I needed and what it was forI asked her about the process in paying off the loan she referenced and she gave me the direction to submit an official check and it would be processed as soon as it couldI asked her MULTIPLE times if there was any reason she could see that would not allow me request a loan, and she stated noI even asked her about the fine print and she stated that policy was stating I couldn't request more than a certain amountWhen I checked to see if the loan was paid today, it was however I couldn't request a new loan so I called backThis time the representative said that I was not eligible for a loan, I could only request a loan for purchasing a homeI was devastate
Great-West Financial had made an unauthorized disbursement into my Fidelity Rollover IRA, which was auto-invested, then reversed causing a cash debitFidelity advised me to contact Great-West but Great-West is refusing to talk to me because they are unable to verify my identityI provided all of my prior addresses but apparently none of them were correct
I then called my former company's HR to verify/update the address on file (which I had provided the correct address)But then I was informed Great-West no longer manages the company's 401k and they were not authorized to make any disbursements
I currently have a cash debit (equivalent to an overdraft) of in my IRA that needs to be resolved by November 7th
If I could put a negative I would, but apparently I have to put at least one starI had a 401K though these people, who worked with my current employerI moved changed jobs and forgot about my 401KI have been told for many years that your 401K rolls over to the next company when you get a job so I never really worried about itCome to find out that isn't the caseI called to have my 401K rolled over and its only been years since my employment ended to find out my Entire 401K has been ate up with feesI have a balance of $in my 401K!!!! $Are you kidding meI have never been emailed or told that there were fees eating up my 401KThe company never tried to contact me with a final statement! Nothing!! I'm so angry at this point I could screamThey aren't willing to explain the fees, what happen, or why there was no contact about the funds in the accountIf you have a 401K with these people pull itPull it now and run for the hillsThere are so many hiding fees and you won't have anything at all to retire onWell you may have $
Very high administrative fees! They sent me a mandatory distribution provision, charged $withdrawal feeFeels like a scamAvoid this company
These people are totally incompetentI submitted all required lab and Drreports and they would not confirm me in a timely mannerIt took over months and several phone calls to get any responseI was recommended by the ADA (American Dental Association) for this term life insuranceUltimately the lack of customer service and attention has lead me to seek out a different carrierI've also reported this company to the American Dental Association I can only imagine what would happen if I truly needed this coverage for some eventExtremely disappointedI will not recommend this carrier to anyone and I have found another carrier that is more responsive to its clients