Protect America

Mr [redacted] signed our agreement on 5/27/That agreement made no claim that Protect America would be paying off his Montronics agreement, but did show in multiple areas that the monthly rate would be $Protect America was first made aware of Mr[redacted] expectation that our partner would payoff Monitronics on 7/28/14, at which we investigated and found Mr [redacted] claims to be trueWe sent Mr [redacted] a rate change addendum to lower his rate to $via Docusign to e-signMr [redacted] did not complete the addendumWe also were working with the partner who signed Mr [redacted] to ensure a payoff to Monitronics occurredWe were assured it would happen by 8/29/Mr [redacted] called on 10/20/requesting to cancel our service because the payoff hadn't yet occurredBy this time, we had terminated our relationship with that partner and issued a gift card in the amount of $444, per Mr [redacted] advice on how much he owed to MonitronicsPresently, we believe that Protect America has done everything necessary to correct missteps of our partner and resolve Mr [redacted] concernsMr [redacted] will need to contact our 3rd party collection agency and resolve a balance accrued for not paying monthly dues since 6/4/before we can discuss this issue with him further

On 11/3/14, [redacted] entered into a year agreement whereby Protect America warranties equipment at no costWhen we replace equipment, standard protocol is to ship standard ground unless the customer specifies otherwiseExpedited shipping may come at an additional costIn reviewing the recent work orders, Protect America did send the 1st camera to the address being monitored and the 2nd camera to a specific address [redacted] providedAdditionally, [redacted] monitoring rate for May was lowered by $due to the mishap

Purchased their used auto insurance coveragePrevious owner or auto sales company added heat stop to engine so it wouldn't over heat or leak Before purchasedHeat stop has worn off and now entire engine needs replaced and because it's a "prior" issue this insurance company won't cover any repairsOverpaid for both the car and warranty coverageNo help from either lender

Complaint: [redacted] I am rejecting this response because:There has been over calls to Proteft America about faulty equipment and about the system not workingThere has been over occasions where we set th alarm and the alarm does not go off in the morning when the business is unlockedBy stating we only made call is a statement and thr has been not d records of every call on our endYour company can choose to go through a lengthy lawsuit or discontinue the crap service they provide Regards, [redacted] ***

If I could rate half a star or no star I would with no remorseWhy? This company will pressure you into buying and give you the devil if you cancelProtect America violates Sales And Use Tax RegulationsArticle Exchanges, Returns, DefectsRegulation ex.) "The amount withheld for rehandling and restocking may not exceed the actual cost of rehandling and restocking the returned merchandise." AND "The amount withheld as rehandling and restocking costs may not include compensation for increased overhead costs because of the return, for refinishing or restoring the property to salable condition where the necessity therefore is occasioned by customer usage, or for any expense prior to the "sale" (i.e., transfer of title, lease, or possession under a conditional sale contract)." Point is I only received pocket change ($2.63) from canceling within the cooling period and was told to install the alarm system onto a home that had an existing alarm systemShaking my head and makes no senseThank goodness for competitors who "actually" care about their customers

April - I called them to cancel service - they want death certificate of wife since we were both on contract
April - I sent them certificate
May they auto charge me
May I called them for clarification on why they chargeI told them certificate has been mailed
Jun - they charge me
june - I called them, they said they will fix issue and refund me
June - I see no creditI called bank to insure no more paymentsthey told me to call business to cancel
july 3- I called them, they said cancellation started june
I still have no credit and I hope they don't charge me in july
I have been with these guys for over years and they do this

The company does not allow an easy experience to cancel services when neededThe company actually finds ways to prevent a person from cancelling the accountI was very dissatisfied with the customer services and equipment provided