Protect-a-Bed

Mr. [redacted] first filed a claim with us on August 12,2015.  Apparently his daughter had an accident in the bed and it leaked through the Protector, onto the mattress.  Testing proved damage to the laminate that was not the result of a manufacturing defect; therefore, we could not go any...

further with his claim on the mattress.He then filed a claim on 11.05.15 on the same mattress, stating that water leaked through the Protector.  We did ship him another replacement Protector via UPS, which is scheduled to be delivered to him by the end of the day today.  However, our warranty clearly states that the warranty shall terminate in the event that Protect-A-Bed satisfies its warranty obligations with respect to a claim and that no subsequent claims will be covered.  However, as a gesture of goodwill, we agree to refund Mr. [redacted] the $100 he paid for the mattress Protector to satisfy his requested desired settlement.  The check should be mailed to him within the next 7-10 business days.  This case is considered closed.