ProTech Security

Ms. [redacted],I apologize for the inconvenience with this call and we have taken appropriate action to prevent this from happening in the future. Please be advised that what our Representative (Nick) was trying to explain was that we have additional accounts in our office associated with you that are...

not paid and if you were advised that they were paid, you were misinformed. If this is the case, please advise whom you spoke to that said all of your accounts were paid in full. From the call, you had stated you were "under the impression" these were all paid which indicates maybe this is simply a misinterpretation or miscommunication. There are accounts in our office with [redacted] listed as the creditor. You had stated you were not familiar with [redacted] and what would have been explained if you were not familiar with them is that if you had insurance during this timeframe to contact your insurance to inquire about any services provided or billed so you can become more familiar with them. If the insurance is not able to provide any additional information, and you are not familiar with the services, we can treat this as a disputed account and provide verification once received from the creditor ([redacted]) for your review and resolve the matter in that fashion. If you have questions, please feel free to contact us at [redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided that I am not contacted again by Credit Management Company in any way concerning this matter, and that my credit score is not adversely affected in any way.  Any such adverse affect or future contact will constitute a new cause of action and I will proceed directly to the Pennsylvania Attorney General.
Regards,
[redacted] [redacted]

Mr. [redacted],Please be advised that in our industry a Paid in Full letter and receipt are two separate documents and a Paid in Full letter is typically requested by a mortgage company or other lender evidencing a debt has been paid. The receipt simply shows the amount paid, the date, and for what...

account the payment was made (typically). If you make payments using a debit or credit card your statements provide proof of payment. You may also make payments online using our website [redacted] and obtain a receipt for each payment that way. To resolve this matter, a letter will be sent to your address at [redacted] providing proof of payment for the accounts we have on file. Please allow a few days to receive this as it will sent via standard mail. If you have questions, please contact us at ###-###-####. Thank you.

In conjunction with Complaint ID: [redacted] both patrons were refused service for over intoxication. They both were informed they would not be allowed back in to the establishment.  The doorman in question was merely trying to discourage reentry, while patrons were belligerent with him. If...

future such insentience of over intoxication is to occur again, with said patrons, we will simply refuse entry at anytime.

Ms. [redacted]As stated previously, CMC cannot provide a bill or statement. In an effort to resolve this for you, we have requested additional information from our client (creditor) in the event that they have any information that can be forwarded to you to assist in providing to the **. If no information is available, the only path to resolution would be directly with the **. They would need to approve the charges to be paid and advise us of that approval so we can adjust the balance accordingly. Please allow up to 30 days to provide any additional information from our client. It will be mailed to you at xx[redacted] once received. Thank you.

Mr. [redacted],  Please be advised that we had received your dispute on 10/4/17 and the account was recalled and returned to the client (CVS) after review the same day. No contact has been made following your dispute and the account has been closed. This account was not reported to any credit...

bureau so there would be no need for removal. If you have any further questions, please contact CVS directly. We apologize for any inconvenience this may have caused. Thank you.

In response to the complaint dated 6/10/16, we have received the complaint and want to address in the following manner.We apologize for any inconvenience this has caused to the consumer, however; company practice is to provide an authorization code if a credit or debit card is used as receipt of...

payment. Check payments by phone take longer to process and therefore do not have an authorization code associated with them as the payment is not processed immediately. A bank statement or credit card statement may also be used as record of the payment. Payment through the website is another avenue to obtaining a hard copy receipt.If a written document is required to provide to a mortgage company, or other financial institution, please be advised that this is a direct conflict of practices and is a frequent burden on the consumer and on our agency. Financial institutions typically require a “paid in full” letter requiring an account number, amount paid, date paid, and language stating that the debt has been satisfied. This goes beyond what is typical process for an agency such as ours and providing these is not a requirement, but a courtesy.Please note that a payment letter, as requested, has been attached to resolve this matter as a courtesy.If you have any questions, please feel free to contact us at ###-###-####.Sincerely,Credit Management Company

In response to the complaint sent 7/27/16, we apologize for any inconvenience and haveconducted an investigation that has returned the following information.1. No live call appears to have been made to the consumer parents as...

indicated in the complaint.If they have received any contact from CMC, we apologize as we would have contacted thenumber provided by our client. If the number provided was incorrect or inaccurate, it ispossible that the parents may have been contacted. Our agency would only contact parents ifwe were attempting to locate the consumer due to the incorrect or inaccurate informationprovided by our client.2. On 5/20/1 6, we received information stating the account was paid. This information wasforwarded to the client as verification.3. On 7/22/1 6, CMC received a callfrom the consumer’s sister (contrary to complaint as statedCMC contacted consumer’s sister) who provided an updated number xxx-xxx-1404.Please be advised that our records now show that the account has been paid in full and no furthercontact would be made to the consumer or the consumer’s family concerning this account.If you have any questions, please feel free to contact us at 1-866-368-1565. Thank you.Sincerely,Andy B[redacted]Compliance ManagerCredit Management

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
So what you are telling me is that we were overly intoxicated all THREE incidents? My friend had to get a bar tender from the inside of the building because the bouncer, which is big muscular guy, wants to continue to start stuff with 2 college students thsy want to have a good time and are bringing profit to your Venue by buying drinks there every Thursday. We even offered to shake things out and he continued to be an as. I bet the guy never thought that we would take it this far but if it had to be done. It's your job as a bouncer to let people in and out with justification. Not to be a [redacted] EVERYTIME we go. The first time he rejected, we accepted and went about our business. The 2nd and 3rd times around he tried to charge us $20 on a free night which is why it seemed as if we were "overly intoxicated". We were just airing out at the guy to try and get our point across. He continued to be a [redacted] so now we are here.
Regards,
[redacted]

Ms. [redacted],We apologize for the experience you had with our agency and representatives as well as the feeling of being harassed. We received this account from the creditor on 6/30/17, sent a notice on 7/5/17 and placed only 2 calls prior to 8/4/17. In response to your complaint concerning being...

asked for personal information, we are required by law to verify the person we are speaking to in an effort to prevent releasing your personal information to a third party. You were advised on the call on 8/4/17 that this account was not sent to your credit report and would have no bearing on your credit score. No additional contact should have been made by our company following this date which is an error on our part and has been addressed internally with the Representative who you spoke to as you did receive an additional call on 8/11/17 unnecessarily. You spoke with a supervisor on this day following the contact and the phone number and address on the account were removed. I could not confirm on any call that you were told the collections process would continue. Please be advised that this account has not been reported to any credit bureau and that it is in status where you should receive no further contact specific to this account. If you have any questions, please feel free to contact us. Thank you.

Mr. [redacted],We apologize for the inconvenience in this matter and want to assure you that a fee of 25% that is applied to a balance is a statute approved by the state of Pennsylvania for restitution cases (PA Title 42; Section 9730.1(b)(2)). CMC does not have any control of, nor any involvement with,...

the docket information and if there was a comment that stated you had requested the account go to collections than this is a matter best brought up with the courts. CMC would not be able to resolve that issue. In regards to your complaint, it appears per our records that you intend on making payment on the account and ultimately pay it off. What is your expected resolution for this complaint as it did not appear that any action can be taken by CMC to resolve the issue? If you have any questions, please contact us at [redacted]. Thank you.

Ms. [redacted], We apologize for any inconvenience this may have caused. After investigating this matter, it appears that you had spoken to a Representative concerning your account with a current balance of $695.92 and requested a reduced amount to pay to satisfy the balance ($200). Unfortunately,...

due to the balance amount we would not be able to accept the offer of $200. You stated to our Representative and then the supervisor that you would go directly to the creditor to discuss a reduced amount offer. You are certainly able to do this and if it is decided that the amount would be accepted, we would be advised of such and proceed accordingly to satisfy the balance. We did not find that you were advised you had to pay in full, however; we did state that the amount you had indicated you wanted to pay as a reduced amount simply would not be sufficient given the balance and per our guidelines. If you would like to discuss this matter directly with our client (creditor), please feel free to do so and they can advise us if the amount is accepted. We appreciate you attempting to resolve this balance and are willing to work with you in doing so. If you have any questions, please feel free to contact us. Thank you.

In response to the complaint received on 6/15/15, Credit Management Company apologizes for theinconvenience regarding this matter. Please be advised that the phone number has been removed from oursystem to prevent future contact concerning this account.Should there be any further issue or questions,...

please feel free to contact us. Thank you.Sincerely,[redacted]Compliance Manager

Please be advised that we are a legitimate business and would like to assist you in resolving this issue. In order to do so, please provide the account number(s) that you were referencing in your call with our representatives and what balances are showing on your credit report so we can investigate...

this further. There are accounts that were cancelled (sent back to the creditor) and there some active accounts placed with us since May 2017. In order to resolve this sufficiently for you and try to assist with your credit report, please provide any account that you see with Credit Management Company that is currently on your credit report and advise which, if any, you believe to have paid previously. Once we have all of the account information needed, we can investigate and determine the status of the accounts, what has been paid, and how we can best resolve this issue to your satisfaction. If you have questions, please feel free to contact us. You can contact us by phone and provide the information we are requesting or send a fax to [redacted] and we will address. All of your accounts that were not closed previously have now been placed in a disputed status and should be reflected as such on the credit report until we can resolve this issue. Thank you.