Protech Appliance Repair & Sales

The decision of this denial with this homeowner and her Home Warranty Company [redacted] has a trade call fee that when this homeowner signed an agreed policy that when submitting any claim through [redacted] that she must pay or be billed her trade call fee which is $That is a legal and sign document that she agreed when signing up her with a Home Warranty Company [redacted] Home ProtectionAny further issues in this matter with be directed to her Home Warranty Company [redacted] Thank-you for your time and patience into this matterRegards, Debbie K [redacted] ( owner) Protech Appliance Repair

Technician Brad arrived to the property and this claim was submitted [redacted] the homeowners warranty company is [redacted] and this appliance washer was denied for improper install Technician Brad found that whom ever installed this washer it was improperly installed and the only way to diagnoses a appliance is to first find out the cause of failure and to a assess the cause of failure and report to homeowner warranty [redacted] with that cause of failureThe original company who installed this washer into a frame 3/and the washer is inches and was an improper install If the washer is to be pushed back into this frame it would damage the washer which as a company we are not go out to damage someone propertyThis homeowner lives out of state and had no idea that this washer was improperly installed by the previous companyTherefore this complaint has no validity or cause for this complaint at this time we feel that we have saved this homeowner from further damages upon her washerThis is a warranty company complaint and has been handled by her warranty company [redacted] and processed through her plan and denied for the reinstall that same day technician Brad serviced her propertyIf you have any further question please review your policy with [redacted] or you can call ###-###-#### with claim number or you can call my office at Protech Appliance Repair at ###-###-####Thank-you for your time and patience into this matter.Regards, Debbie K [redacted] ( owner) Protech Appliance Repair & Sales Inc

Great Customer Service. Brad is a great technician. Highly recommend.

I was assigned Protech for a warranty claim on a rental property that I ownOnce I received the claim number and vendor information I called their offices to give them my tenant's information and to let them know that I would be paying the service feeThe woman who answered the phone was completely rude and told me that she didn't have the claim yetI tried to give her the claim number so that when she did get the claim, she would have all of the informationShe just kept cutting me off and wouldn't take down any of the informationThen, when the claim did come through, she started calling my tenant and telling her that she had to pay the service fee not meOutrageousMy tenant is elderly and became very stressed out thinking that she was going to have to pay for the workAfter finding this out, I called my tenant to assure her that I would be paying for the repairShe mentioned that the company had called her several times demanding the paymentI called the warranty company and requested a different company be sent due to the rude and unprofessional behavior of this companyI then received a call from Protech, which I didn't answerI sent them an email explaining why I changed vendors and promptly got back a defensive and again, rude responseI do not know why warranty companies keep people like this on their list of vendors