Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business owner's assertion that they were never contacted that the ice maker was not working is not trueTheir office was contacted repeatedly by my wife and me immediately after the replacement unit failedSeveral appointments were scheduled that they failed to keepShortly after this I suffered an accident which resulted in surgery for a knee replacementFollowing up further on this complaint temporarily took a back seat to my rehabThe business has stated that they will contact me to set up an appointment to re-check the unitWe spoke earlier today and they are to call me back and tell me what day next week they can comeUntil they come and complete their repair properly this complaint will be considered to be "NOT RESOLVED".When the replacement unit is working properly the status of the complaint will be changed to "Resolved"[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Further to our response to this complaint of May **, 2016, we returned to the customer's home to check the unit once again and made the necessary adjustmentsWe followed up with the customer on Thursday, May [redacted] and were advised that there was some activity with the ice makerWe followed up again today, May [redacted] and were advised by [redacted] that the icemaker is working fine and appreciated our following upThank youJimmy's Range & Appliances
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business owner's assertion that they were never contacted that the ice maker was not working is not trueTheir office was contacted repeatedly by my wife and me immediately after the replacement unit failedSeveral appointments were scheduled that they failed to keepShortly after this I suffered an accident which resulted in surgery for a knee replacementFollowing up further on this complaint temporarily took a back seat to my rehabThe business has stated that they will contact me to set up an appointment to re-check the unitWe spoke earlier today and they are to call me back and tell me what day next week they can comeUntil they come and complete their repair properly this complaint will be considered to be "NOT RESOLVED".When the replacement unit is working properly the status of the complaint will be changed to "Resolved"[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Further to our response to this complaint of May **, 2016, we returned to the customer's home to check the unit once again and made the necessary adjustmentsWe followed up with the customer on Thursday, May [redacted] and were advised that there was some activity with the ice makerWe followed up again today, May [redacted] and were advised by [redacted] that the icemaker is working fine and appreciated our following upThank youJimmy's Range & Appliances