Prosource Wholesale Flooring

Pursuant to being contacted by Mr [redacted] in April of this year regarding his complaint, I had to investigate the particulars regarding his purchase of flooring materials on or about September of as I only took over management responsibilities here in November of It is my understanding that when Mr [redacted] initially registered a complaint we did respond by having a representative of the manufacturer perform an inspectionIt was determined at that time that any issues with the flooring materials were caused as a result of the installation and not a result of any manufacturer defect It is my further understanding that in a sense of accommodation we lobbied the installer, on behalf of Mr***, to revisit the job in an attempt to rectify the minor “gapping”, which he did on two separate occasionsThe issue is between Mr [redacted] and the installerProSource does not contract the installation of any flooring materialsAs a service to members we do provide lists of names of other members who provide installation servicesThe lists we provide does not constitute an endorsement, recommendation, or referral of anyone listed Sincerely, Dave Bzura Store Manager ProSource of Louisville 502-966-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again this problem surfaced soon after the floor was installed in my rental houseProsource was recommended by my brother ***The salesperson was nice and said the floor we purchased should last many yearsThey suggested their best installer from he sheet they provided to meHe did install the floor and has many years of experienceSoon after the floor tiles separatedWhat I did not tell you is that the renter used to sell and install flooring and he said the floor was not working properlyI saw the gaps myselfThis is the same problem that I have been trying to get fixed from the very beginning- two years ago! All Prosource has done is stonewalled me by taking years to fix a problem that was identifiedAgain, the installer blames the manufacture and the manufacture blames the installer and the floor is still incorrectAfter contacting Prosource by telephone many, many times and emailing them management just gives me excusesThey need to sell and stand behind their product which is why I contacted the Revdex.com.Thanks Revdex.com for trying to helpWe will see if Prosource will stands behind their product and not give another excuse Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This customer was involved in the big recall of colbalts for ignition switchesGm gave customers rental cars until the part was availableThis customer’s car was here for months not the customers car was in a secure lotThe customer is complaining about dry rot tires,batt, ac,etcthe
customers car has almost miles and was not in the greatest condition when it was brought to usWe can not control the condition of vehicles when the customer does not seem to care about the condition of there vehicle
*** ***
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Pursuant to being contacted by Mr*** in April of this
year regarding his complaint, I had to investigate the particulars regarding
his purchase of flooring materials on or about September of as I only took
over management responsibilities here in November of
2014. It is my understanding that when Mr***
initially registered a complaint we did respond by having a representative of
the manufacturer perform an inspectionIt was determined at that time that any
issues with the flooring materials were caused as a result of the installation
and not a result of any manufacturer defect.
It is my further understanding that in a sense of accommodation we
lobbied the installer, on behalf of Mr***, to revisit the job in an attempt
to rectify the minor “gapping”, which he did on two separate occasionsThe
issue is between Mr*** and the installerProSource does not contract the
installation of any flooring materialsAs a service to members we do provide
lists of names of other members who provide installation servicesThe lists we
provide does not constitute an endorsement, recommendation, or referral of anyone
listed.
Sincerely,
Dave Bzura
Store Manager
ProSource of Louisville
502-966-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again this problem surfaced soon after the floor was installed in my rental houseProsource was recommended by my brother ***The salesperson was nice and said the floor we purchased should last many yearsThey suggested their best installer from he sheet they provided to meHe did install the floor and has many years of experienceSoon after the floor tiles separatedWhat I did not tell you is that the renter used to sell and install flooring and he said the floor was not working properlyI saw the gaps myselfThis is the same problem that I have been trying to get fixed from the very beginning- two years ago! All Prosource has done is stonewalled me by taking years to fix a problem that was identifiedAgain, the installer blames the manufacture and the manufacture blames the installer and the floor is still incorrectAfter contacting Prosource by telephone many, many times and emailing them management just gives me excusesThey need to sell and stand behind their product which is why I contacted the Revdex.comThanks Revdex.com for trying to helpWe will see if Prosource will stands behind their product and not give another excuse
Regards,
*** ***

Pursuant to being contacted by Mr. [redacted] in April of this
year regarding his complaint, I had to investigate the particulars regarding
his purchase of flooring materials on or about September of 2013 as I only took
over management responsibilities here in November of 2014.  It is my...

understanding that when Mr. [redacted]
initially registered a complaint we did respond by having a representative of
the manufacturer perform an inspection. It was determined at that time that any
issues with the flooring materials were caused as a result of the installation
and not a result of any manufacturer defect. 
It is my further understanding that in a sense of accommodation we
lobbied the installer, on behalf of Mr. [redacted], to revisit the job in an attempt
to rectify the minor “gapping”, which he did on two separate occasions. The
issue is between Mr. [redacted] and the installer. ProSource does not contract the
installation of any flooring materials. As a service to members we do provide
lists of names of other members who provide installation services. The lists we
provide does not constitute an endorsement, recommendation, or referral of anyone
listed. 
 
Sincerely,
 
Dave Bzura
 
Store Manager
ProSource of Louisville
502-966-2500

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again this problem surfaced soon after the floor was installed in my rental house. Prosource was recommended by my brother [redacted]. The salesperson was nice and said the floor we purchased should last many years. They suggested their best installer from he sheet they provided to me. He did install the floor and has many years of experience. Soon after the floor tiles separated. What I did not tell you is that the renter used to sell and install flooring and he said the floor was not working properly. I saw the gaps myself. This is the same problem that I have been trying to get fixed from the very beginning- two years ago!  All Prosource has done is stonewalled me by taking 2 years to fix a problem that was identified. Again, the installer blames the manufacture and the manufacture blames the installer and the floor is still incorrect. After contacting Prosource by telephone many, many times and emailing them management just gives me excuses. They need to sell and stand behind their product which is why I contacted the Revdex.com.Thanks Revdex.com for trying to help. We will see if Prosource will stands behind their product and not give another excuse.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]