Property Management Concepts Reviews (1)
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Property Management Concepts Rating
Address: 896 King Ave, Columbus, Ohio, United States, 43212-2654
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We apologize for the new tenant's frustration in this situationAs we discussed with her several times on the phone, we just transitioned her rental unit and others in that complex to our property management companyThe prior manager did not have professional written policies and procedures in
place for a property management company, and allowed tenants much leeway on payment dates and standards of livingSince the tenant is used to flexibility in payment dates, we did tell her that she can make rent payments (her rent has not increased since the management transition) according to a schedule, which she failed to doPer our company's policies, when such failure takes place, a tenant is evictedAs such, the tenant has now incurred eviction fees for our work in proceeding with the evictionWe have explained this to her more than once.In terms of communication, our Office Manager has been with the company for two years and has years of experience in property managementShe is very knowledgeable and handles all tenant-facing issuesShe has spoken with the tenant several times, as has the owner, but they cannot give the tenant the answer she wants because the tenant is used to the previous manager's management style, and we adhere to our company policies so we can provide our owners and tenants with professional property management services