Propark America West

Dear Ms [redacted] :? I did not receive your first two communications regarding complaint # [redacted] which was originally submitted to your office on 1/20/? I did receive your latest communication dated 2/13/Please check to confirm that my address has been corrected in your records.Responding to the complaint, we have contacted Mr [redacted] and helped him obtain the part he was seeking? It is my understanding that he is now satisfied.We regret his difficulty in getting through to our technical support line? We were experiencing significant difficulties in January and are in the process of implementing changes that should reduce waiting times and improve customer satisfaction going forwardSincerely,? Robert AB***? ? ? ? ? ?

Date Sent: 3/17/12:00:AMDear MsRigdon:? We are aware of Mr [redacted] complaint.? Our customer service department reports that the authorized service center where Mr [redacted] took his saw inspected it and found that the arbor needed to be replaced.? This repair was made and honored as a warranty claim.? The service center also found that there was damage to the sheet metal wing of the table and the wheel, both of which it determined to have been caused by the user, who had the saw without complaint for close to a yearThe service center found the cast iron portions of the table to be flat within specifications, and no other defects were found.? We understand that Mr [redacted] was not satisfied with the service center’s finding.? However, based on the service center’s inspection, we authorized replacement of the arbor, and, as a courtesy, replacement of the wheel.? Because the “flatness” of the cast iron table was within specifications, and the service center found the sheet metal portion of the table top to have been bent by the user, we did not authorize replacement of the table or refund of the purchase price of the saw.? The service center has completed its repairs, and has been waiting for Mr [redacted] to pick up his saw.? We regret that Mr [redacted] is not satisfied with this result.?

This complaint has been reviewed with our Customer Service Department. We regret the delay that was experiencedUnfortunately, as MrC*** states, we will be unable to supply the replacement motor for his saw until later March. However, under the circumstances, a decision has been
made to replace his entire saw. Sincerely, R*** AB***General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** *** *** To: Delta Power Equipment Corp. Thank you for responding to my complaint.I find that your response is not acceptable and even more; I believe that Delta representative purposely provides incorrect information to Revdex.com about this caseThe saw comes with cast iron extension wing that consists of three (3) sectionsThese sections are poorly machined (low quality manufacturing) and as a result there is a difference in section's shape and dimensionsThe worst part here is that these section's left and right sides are not square to the topTherefore, when I've assembled that cast iron extension wing it is bowing in the middle, which results in ~ 1/inch difference in height between the middle of the wing and right side of itPlease see attached picturesSo, in January 2017, when I sent my e-mails to Delta, the response was that the reason for this problem is because I've bent that cast iron extension wing with heavy materialsNow Delta says that this wing is made out of sheet metal and repair shop believes that a consumer damaged it… No sheet metal extension wing on the Delta *** contractor saw even exists! How consumer was able to damage non-existing part of the saw is a mystery, I assumeAt the same response Delta says…”The service center found the cast iron portions of the table to be flat within specifications, and no other defects were found…”So, lets take a look at the attached pictures againOk, lets talk about express warranties nowThe saw comes with years manufacturer warrantyI've purchased the saw on December 2, I've dropped the saw at Delta authorized repair facility on November 16, So, I've dropped that saw at repair facility within the first yearSo, days later it wasn't repairedMoreover, neither Delta nor Delta authorized repair facility were able to tell me when it will be repaired! I did try to contact Delta and repair shop by phone/e-mail several times with no big results on the repair progress! After days waiting period I just gave up and sent a certified letter to Delta with a request for saw repurchase by Delta and/or Delta authorized repair facilityI am a home improvement contractor and I've purchased this saw with the idea that I will be able to use it for my workAs a result, I was borrowing table saw from another contractor and finally I had to purchase another saw from another manufacturerI believe that Delta was given enough time to repair the saw under manufacturer warrantyI do think that I was very fare with Delta Power Equipment Corpwhile waiting on this repair to happenThe Magnusson-Moss Act that guidelines express warranties is very clear on remedies that are available to consumer in case of breach of express warrantiesOne of the remedies offered to a consumer is a refund or in our case repurchase of the saw by manufacturerAdditional information for this can be found at CFR Part Interpretations of Magnusson-Moss Warranty ActHere is the implied warranties sectionUniform Commercial Code will govern this part, which is a part of the State of TN CodeThe fact that Delta representative states that…”Because the “flatness” of the cast iron table was within specifications, and the service center found the sheet metal portion of the table top to have been bent by the user, we did not authorize replacement of the table or refund of the purchase price of the saw…”Well, it is a time to take a look at the attached pictures again. I am not satisfied with the repair time frames or repair resultsI am a contractor and I cannot afford a tool that has to be over day at a repair shop in order to get repaired under manufacturer warrantyI am using another table saw now and I request that Delta and/or Delta authorized repair facility called Authorized Equipment Service repurchase the saw and provide me a full refund of the saw price plus taxes and shipment cost if applied. Thank you*** ** ***

Dear Ms***: I did not receive your first two communications regarding complaint #*** which was originally submitted to your office on 1/20/ I did receive your latest communication dated 2/13/Please check to confirm that my address has been corrected in your
records.Responding to the complaint, we have contacted Mr*** and helped him obtain the part he was seeking It is my understanding that he is now satisfied.We regret his difficulty in getting through to our technical support line We were experiencing significant difficulties in January and are in the process of implementing changes that should reduce waiting times and improve customer satisfaction going forwardSincerely, Robert AB***

Re: Revdex.com Claim # *** Dear Ms***: I have responded to the person who filed the above-referenced complaintWe have no record of the communications he described, but deeply regret his reported frustrationThe closest service center to the complainant on our website service center locator
would have serviced his claim, and he should have been referred to that service center whether he ran his own search, or sought assistance from one of our customer service representatives. In my letter, I provided him with that contact informationAdditionally, our technical support representative believes he may be able to solve the reported issue without the need for warranty service, and will call him today Sincerely, Robert AB*** General Counsel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
T** C***

Dear MsK***, You asked for clarification of the statement that we would "replace his entire saw." This was simply to indicate that, because we will have no replacement motors to send to MrC***, we would ship him a new saw insteadOur response was dated 1/31. The following day, we shipped to MrC*** the same model saw as the one he purchased.Sincerely, R*** AB***General CounselDelta Power Equipment Corporation Tell us why here

Date Sent: 3/17/12:00:AMDear MsRigdon:? We are aware of Mr*** complaint.? Our customer service department reports that the authorized service center where Mr*** took his saw inspected it and found that the arbor needed to be replaced.? This repair was made and honored as a warranty claim.? The service center also found that there was damage to the sheet metal wing of the table and the wheel, both of which it determined to have been caused by the user, who had the saw without complaint for close to a yearThe service center found the cast iron portions of the table to be flat within specifications, and no other defects were found.? We understand that Mr*** was not satisfied with the service center’s finding.? However, based on the service center’s inspection, we authorized replacement of the arbor, and, as a courtesy, replacement of the wheel.? Because the “flatness” of the cast iron table was within specifications, and the service center found the sheet metal portion of the table top to have been bent by the user, we did not authorize replacement of the table or refund of the purchase price of the saw.? The service center has completed its repairs, and has been waiting for Mr*** to pick up his saw.? We regret that Mr*** is not satisfied with this result.?

Dear Ms***: Thank you for bringing the complaint of Mr*** to our attention.? Our Tech Support Representative has contacted Mr***, and he has now received the guidance he was seeking.? I am advised that he is satisfied with our response to his complaint Of course, we regret
any report of a dissatisfied consumer.? In this case, Mr*** apparently got disconnected or lost his patience while our Tech Support representative was retrieving a more detail adjustment guide to send Mr*** for the product in questionUnfortunately, our customer service department sometimes has challenges keeping up with call volumes as the number of our product offerings and our product sales growWe are working to minimize such delays Best regards, Bob B*** General Counsel Delta Power Equipment Corporation

Dear Ms***: ? We are aware of Mr***’s complaint.? Our customer service department reports that the authorized service center where Mr*** took his saw inspected it and found that the arbor needed to be replaced.? This repair was made and honored as a warranty
claim.? The service center also found that there was damage to the sheet metal wing of the table and the wheel, both of which it determined to have been caused by the user, who had the saw without complaint for close to a yearThe service center found the cast iron portions of the table to be flat within specifications, and no other defects were found ? We understand that Mr*** was not satisfied with the service center’s finding.? However, based on the service center’s inspection, we authorized replacement of the arbor, and, as a courtesy, replacement of the wheel.? Because the “flatness” of the cast iron table was within specifications, and the service center found the sheet metal portion of the table top to have been bent by the user, we did not authorize replacement of the table or refund of the purchase price of the saw ? The service center has completed its repairs, and has been waiting for Mr*** to pick up his saw.? We regret that Mr*** is not satisfied with this result.?