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Mr***, I understand your position and your frustration about the repair done to the [redacted] your purchased from us Since the vehicle had a clean [redacted] there was no way we could've known that the vehicle had previously been repaired [redacted] *** offered to split the cost of the repair for you That was a fair offer, but one you chose to decline The offer still stands Just let [redacted] or [redacted] know if you want to move ahead with that offer Sincerely, [redacted] **PresidentHerb Connolly Acura of Framingham

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Mr [redacted] , Just to be clear, [redacted] never offered me anythingI spoke to him once when I found out by [redacted] of [redacted] that warranty would not cover the cost of the repair due to a prior collisionHe advised me once the repair was completed to contact him back with the cost and he would "figure something out"Mr [redacted] avoided my phone calls and emails for several weeks after I found out the final bill was $I reached out to [redacted] who advised me he told Mr [redacted] numerous times I was attempting to resolve this issueI finally spoke to Mr [redacted] one day while I caught him in [redacted] 's office on the phoneHe told me this did not fall under lemon law and he was not responsible.I don't not think that this is a fair offer to pay halfI didn't pay 32,dollars for a vehicle to have 90% of it working properlyIf you think that even if the [redacted] was clean and a customer was bringing up an issue with documentation of a prior accident, and evidence from a [redacted] dealership the system was broken from the previous owner, one would think your company would pick up the bill because of your technicians oversight during an inspection? I've bought multiple vehicles in my life and I have never been treated so horribly Regards, [redacted] ***

I'm sorry. Somehow this BBB email ended up in my spam folder. BBB followed up today with a call. Let me investigate and get back with you asap. ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Mr [redacted] , I appreciate you responding back to me quickly with my concernsWhat I don't think you understand is all of your solutions of what I should have done, I didI was told to have this service performed by [redacted] and [redacted] when I brought my car back in to have the ceramic resin applied to the paintI have many emails between [redacted] and myself documenting all my questions and concernsI believe that you have not been fully disclosed of all information from your employeesI believe that we can both have a better understanding of one another if we speak on the phone rather than through this messaging systemIf you prefer to do that my number is ###-###-####If not we can continue to communicate through hereThere just are a few things your employees have failed to tell you Regards, [redacted] ***

I think there is obviously some confusion or misunderstanding. The car should be ready tomorrow. Should be able to coordinate you picking up this Sunday. ***

***,I am so sorry for this I also had email issues with Revdex.com and didn't get your notification I know, excuses you don't want to hear I'm going to get someone from my office on this right away I'll have an answer no later than tomorrow Again so
sorry. ***

Hi Mr***,I am sorry that you feel that *** *** didn't treat you as you should have been. That is not what we strive to do here. However you made the decision to have the *** dealer perform the repairs once they told you it would not be covered under warranty without consulting us. Had we known this we might have pursued a different approach and looked to perform the reapir ourselves or spoken to another *** dealer. For you to come back to us after having paid for a $1400+ repair and ask us to reimburse you fully when we were under the impression it was a covered warranty repair isn't fair to us. And I maintain that since we did not know about the previous damage and the car had a clean *** report I think that my offer to pay you for half of your repair costs is a fair offer. I will continue to honor that if you should choose to accept it at some point in the future. *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Mr***, Just to be clear, *** *** never offered me anythingI spoke to him once when I found out by *** of *** that warranty would not cover the cost of the repair due to a prior collisionHe advised me once the repair was completed to contact him back with the cost and he would "figure something out"Mr *** avoided my phone calls and emails for several weeks after I found out the final bill was $I reached out to *** *** who advised me he told Mr*** numerous times I was attempting to resolve this issueI finally spoke to Mr*** one day while I caught him in ***'s office on the phoneHe told me this did not fall under lemon law and he was not responsible.I don't not think that this is a fair offer to pay halfI didn't pay 32,dollars for a vehicle to have 90% of it working properlyIf you think that even if the *** was clean and a customer was bringing up an issue with documentation of a prior accident, and evidence from a *** dealership the system was broken from the previous owner, one would think your company would pick up the bill because of your technicians oversight during an inspection? I've bought multiple vehicles in my life and I have never been treated so horribly.
Regards,
*** ***

Ms***, I am sorry for two things. First the terrible experience you had with us. I am so sorry and am going to investigate thoroughly to get to the bottom of. Secondly, the fact your complaint has gone so long with no reply. I installed what was supposed to be a junk
mail filter on my email in late June and it filtered so many important emails that I never got including Revdex.com. I’m mailing out a check to you today for the $to the ** *** ** address here in ***. Again I am so sorry. *** ***

Mr. [redacted], I understand your position and your frustration about the repair done to the [redacted] your purchased from us.  Since the vehicle had a clean [redacted] there was no way we could've known that the vehicle had previously been repaired.  [redacted] offered to split the cost...

of the repair for you.  That was a fair offer, but one you chose to decline.  The offer still stands.  Just let [redacted] or [redacted] know if you want to move ahead with that offer.   Sincerely, [redacted]PresidentHerb Connolly Acura of Framingham

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Mr. [redacted],         I appreciate you responding back to me quickly with my concerns. What I don't think you understand is all of your solutions of what I should have done, I did. I was told to have this service performed by [redacted] and [redacted] when I brought my car back in to have the ceramic resin applied to the paint. I have many emails between [redacted] and myself documenting all my questions and concerns. I believe that you have not been fully disclosed of all information from your employees. I believe that we can both have a better understanding of one another if we speak on the phone rather than through this messaging system. If you prefer to do that my number is ###-###-####. If not we can continue to communicate through here. There just are a few things your employees have failed to tell you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not...

satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[redacted], please do investigate this situation. I left my car with [redacted] on Sunday, July 23. I work Monday-Saturday and I live on the cape so I told him the only day I could come get the car was the following Sunday, July 30. He gave me a loaner car and said it should be ready by then. Someone from your dealership dropped it off at [redacted] to be repaired on Tuesday, July 25. Whoever dropped it off lied to [redacted] and told them that the issue with the car was a "rattling" over 40mph (which was completely made up, I have never complained of any noises with the car). When I talked to [redacted] on Thursday, July 27, they told me it was ready. I said wow two days for a head gasket repair and they had no idea what I was talking about. They hadn't even opened the hood because your people did not inform them the issue they were trying to fix was the head gasket. They were legitimately going to return this car to me without fixing the head gaskets?! [redacted] did not even start working on it until Tuesday, August 1, which means I cannot come pick up the car until Sunday, August 12. Then someone from your dealership called me today to tell me that the car was ready at [redacted], when [redacted] called me yesterday and told me it wouldn't be ready until after the weekend?? Then the service advisor (Mr. [redacted] I think) had the audacity to tell me that if I didn't bring the loaner car back the day my car was ready you would have to charge me for it, when I made it clear I was only available to come get the car on Sundays. I will not lose any more time at work because of your business's continued mistakes and I am absolutely appalled that you are still trying to lie and cheat your way out of this repair. If whoever dropped the car off had just told [redacted] what the actual problem was, I would have my car back by now. Communication within Acura is severely lacking, as well as communication with me, and with [redacted]. I sincerely hope that you investigate this situation and ensure that the two main issues with my car are repaired before anyone else from your dealership calls me and tells me to come pick it up.
Regards,
[redacted]

I'm sorry.  Somehow this Revdex.com email ended up in my spam folder.  Revdex.com followed up today with a call.  Let me investigate and get back with you asap. [redacted]

I think there is obviously some confusion or misunderstanding.  The car should be ready tomorrow.  Should be able to coordinate you picking up this Sunday.  [redacted]