ProLite Auto Glass Reviews (%countItem)
ProLite Auto Glass Rating
Address: 127 W Juanita Ave Ste 216, Mesa, Arizona, United States, 85210-6135
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I reached out to ProLite to ask about installing a windshield. After two days of emailing with Lilly, (sending in my contact info and VIN) ProLite made me an offer. The offer included a cash-rebate. Coincidentally, a lot of companies are doing this. Naturally, I shopped around. ProLite’s offer was good, apparently too good. I contacted my insurance company and the company I originally selected to replace my windshield.
Based on ProLite’s offer I cancelled the original company and changed everything with my insurance company. This process took nearly 30 minutes. Everything sounds pretty good, right? Yep, I thought so too.
Bam! As soon as the appointment is scheduled, within 5 minutes, I get an email from ProLite. The email, in short, reads: sorry, our offer is really this, “$[40]” less than their offer. ProLite reasoned they did this because their profit-margin changed. B
I called their offices and was given to Leticia, a supervisor. She told me, yes the profit margin is different now and they will not honor their offer. I demanded to speak with someone else, including the company’s attorney. Leticia told me she would contact the owner and ask him to contact me. Was I contacted by the owner? Nope, sure wasn’t. Instead, I got an email from Lilly, several hours later with an increased offer... again.
ProLite, do you really think I trust you? I went with you because your ratings/reviews were great. However, you breached a contract over $40?!?!? Then, your staff, Lilly, sends me an email offering me an additional $7.50 more than the original offer, AFTER your supervisor Leticia confirms you will not profit enough from the original offer in the first place.
At the end of the day, BUYER BEWARE! This company appears to be a Bait and Switch company.
We originally offered the customer a rebate based on OEM glass prices and rates (per hisrequest for OEM glass) and all of our rebates are generated as a percentage of profit. Thecustomer's insurance company denied the OEM approval so we had to go with an OEE(aftermarket) windshield which is very common as insurance doesn’t usually approve OEMunless aftermarket is unavailable or if the client has an OEM waiver. The OEE glass decreased our profit so we in turn had to decrease our original offer whichwas based on OEM profits. We were very upfront with the customer about this and didn’ttry to bait and switch him. We just do not know whether or not the insurance company willgrant the OEM request until we are the shop assigned to the work order. Once we wereassigned to the work order we requested the OEM parts, which were denied and thus whywe had to lower the rebate.
regardless of any explanation... the behavior can only be described as “deceitful.”
My Prescription Ray Ban sunglasses were stolen from my vehicle during replacement. It’s caused a strain because I need them to drive, they stay in the same place each time (sunglass holder). Their worth are older $300 because they are polarized and the company has done nothing even when I filed a complaint directly towards their worker. Very unethical!
We spoke to our technician who denied these allegations. Unfortunately, these situationshappen from time to time within all car service industries and it becomes a he said/shesaid. This is why we have the customer sign a pre inspection that clearly states that we arenot responsible for any personal items left in their car.
It’s very unfortunate that this company has unethical people. These were prescription glasses had they been a regular pair, I can replace them but I paid extra for these and was livid. Your technician was the only person in my vehicle so I know for a fact he took them. I understand the he said she said, but this speaks volumes of your customer service. I’ve used your service many times and will no longer trust this company. I’ll also be submitting a review. Thanks you.
DON'T DO IT!!!! NEGATIVE 5 STAR RATING. *** CUSTOMER SERVICE & MANAGEMENT. I CALLED TO SET UP APPT; QUOTED A PRICE. I CALLED THE NEXT DAY TO CONFIRM APPT FOR FOLLOWING DAY. ANOTHER INDIVIDUAL TELLS ME IT IS GOING TO COST $75 MORE BECAUSE 1ST PERSON ORDERED WRONG GLASS. SHE PROMISES ME THAT GLASS WILL BE INSTALLED AS SCHEDULED, AND WOULD CALL IF A PROBLEM. NO CALL. SO TODAY I WAIT, 10AM TO 2PM WINDOW. I CALL AT 140PM - "OH, THE INSTALLER IS ON HIS WAY" 220PM - INSTALLER CALLS - "OH, WE DIDN'T PICK UP YOUR GLASS" I CALL AND TALK TO MANAGER, "OH, I WAS OUT SICK, SO, YOU KNOW, THINGS DIDN'T HAPPEN..."