Prolink

Glad I ended up going with this company. They gave me a great price and their customer care team is very responsive! Highly recommend!

I signed a contract for 36 months at 42.99 on June 2nd 2017. I called in on 04/19/2019 and was going to cancel or see why my monthly was 53$ a month now. The customer service said there is a contract that was signed on 06/07/2019 for 49.99 a month for 60 months and that she cannot see another contract. I had her email it to me. Sure enough there are two different contracts. I have them both. We only signed the first one. Also we don’t know who the sales person is on the Higher one on 06/07/2017. I assume it is fraud. Or we were double billed. I tried to cancel the contract and they said I owed almost 2,000$ which was more than my first contract was to begin with and I have paid for almost 2 years. Needless to say they wouldn’t cancel it and they wouldn’t even look at my first contract. I am frustrated beyond belief. I cant get a hold of Prolink Protection. My friend who signed us up doesn’t work there anymore and no one answers the phone on there customer service line. I have left several messages. No one will call me back. I need help. It seems like a scam. They sign you up for one plan and then they auto bill you for a higher more expensive plan. It’s bait an switch.

I signed on to an alarm system with Prolink Protection and because I have a low credit score, they took a deposit and first- month payment from my checking account. I thought I was just authorizing monthly withdrawal. They ended up taking $458.99 out of my checking account. That's about a house payment for me. I have had ADT & Monotronics. They never charged me a security deposit. I thought this company was just taking the first- month payment. Is this legal? When I said I was changing my mind, they told me it was too late , I had initialed on a tablet (computer) (can't even read it) I'm very upset about this and I need my money back. When I said this is wrong and tried to cancel, I was told it was too late. Is this even legal? I Don't care if they pull out their equipment, I just need my money back.

I switched to Prolink over 5 years ago from ADT. I should have written a review right away, but actually waiting till now allows me to share what a pleasure it's been to be a customer of theirs over that time. Their customer service is excellent. Each person I speak with there is courteous and helpful. Anytime I upgrade a product or service they are thorough in explaining all the features, and more importantly, they are very expeditious in getting everything installed. Their monitoring service is fantastic, and the overall experience to date has been A+.

I recently became a customer at ProLink. I have two security cameras. One camera located in the front and one in the back. I can access video of my property any time of the day and night. I have an easy to use APP for turning on and off my alarm system. I can’t explain the feeling I have knowing when I go to sleep at night I don’t have to listen for every noise. The peace of mind this security system gives me has no price tag on it. I sleep well now. Humberto the tech was excellent at explaining everything and walking me through how to work the system. Customer service has been excellent at answering questions etc. I highly recommend this company for anyone looking to get a security system.

Good equipment, smooth installation. I like the annunciator much better than I expected. I can hear that announcement even when I don't see an entry. The service is great, they help me walk through and adjust or fix as needed. I did add my thermostats and can set them remotely. The garage door is on it now also so if I think I forgot to close it, I can check quickly. Price is reasonable, not cheap but the service is well worth it to me.

We have had PROLINKS for about a year. We had some issues at first with the alarm going off randomly, but whenever we called for help to fix this they were helpful and professional.
The only negative is that we were quoted one price, and when we got the first bill, it was 10 dollars more.

There was some confusion on just what was to be installed at the beginning, but it was all resolved and we are very pleased with how the system works.

The only thing which bothers me a little is that I have a 3 yr contract (thus the 4 stars and not 5) BUT the monthly charge remains the some!

I feel very safe with this company and system. The representative who sold me the product was extremely knowledgeable and answered every question I had. He even chatted with me while we were waiting for some technical stuff to go through at their headquarters. I would recommend this product to anyone.

They are an awesome company!!!! Customer service always goes above and beyond!!!

I’ve had this system since last October and really like it. I love that you can set it using your phone and I also love the doorbell camera. It’s easy to use and makes me feel so much safer. If there are any problems their customer service is easy to get in touch with!

Dealing with this company has been very difficult. It involves several other companies like *** and alarm.com. From day one, the service technician did not have all the hardware for my house. the garage door censor was missing. After a year that was never resolved.. it is a third party company the does installs. The Camera quit working two weeks after install. I spent three different occasions on the phone with tech support for as much as two or three hours each time. they would reset it several times and could not figure out why it did not work. They could not or would not simply send some one out to fix or replace even though I pay them 70 dollars a month( five times that of ADP) After repeated request verbally and in writing to email or snail mail me a copy of the signed contract that I never received, I still have not gotten a copy.
I just sold the house and no longer require the service and have been informed that I cannot pay a breach of contract but must instead pay for the full five years even though I will not be getting any service from them for the next four years. there customer service person was real nice till we got to that part of the information and I laughed at paying them for not providing a service. he shifted into rude, we don't care, not our problem mode. I have never been so dissatisfied with a company.

I signed an alarm contract 6/2015 with a monthly cost of 39.99 everything was fine other than issues with the system not responding when trying to log in on my phone and arming/disarming the alarm. In late 10/2016 a lady from ProLink (PL) called me to say that there was going to be changes to my contract and that the rate would be going down from 39.99 to 34.99 and that they just needed to update my equipment and revise my payment plan. They came out and updated my system and "fixed" the delay on the gsm chip and the technician said that all I had to do was sign in order for the payment plan to go from 39.99 down to 34.99, he pulled out his cell phone and asked me to draw my signature and he said that I would no longer be billed 39.99. Everything was fine but then in late 5/2017 we looked at our bank statements and realized that we were being doubled billed 34.99 & 39.99 since 11/2016, I called PL and talked to a lady that said that they were not double billing me and to send proof that I was being double billed. I provided the proof and she said that the charge was not theirs & that I had to call my bank and put a stop payment. I did that & put a stop payment to both companies after I found out that PL had sent my account to two different monitoring companies and they had never cancelled the first contract. I told them that I was not happy with what they were doing and that it was poor customer service on their part, the lady said that I was not the only customer with those issues and that they would try to resolve my issues. In August I got a call that I needed to pay my past due with both companies I called PL and they said not to worry and that they would take care of the late fees. Yesterday my online alarm service was cancelled & I was no longer being monitored. I called PL & eventually talked to Kai who said that they would come out and update my system, I just needed to sign a new contract for 24m, the tech came out & said I would go to a 3rd company.

The door to door sales person was extremely deceptive. We were promised free equipment for 12 month service contract and displaying their sign in our yard. We are moving and asked what our options were as we are 3 months short of our 12 months. Finally reached the office, now MONI Smart Security, and were told if the new home buyers don't assume the contract we have two choices; move our system, which they will do for free, or buy it out. New house has a system so we inquired about buying it out and were told it was a 60 month contract. We never received or signed a contract and MONI provided us a copy of one that was clearly forged, a Doc u Sign contract that we have never seen, signature looks nothing like my husbands approved signature on his Doc u Sign account. We would never have committed to 60 months at $60 per month when so many other systems are less expensive.

Our experience was wonderful and professional everyone made us feel comfortable and we we informed on everything and Jordan called and to make sure everything was ok or if we needed anything I would recommend prolink to anyone

Customer service has bee great. Great product and a great price

My front door camera just stopped working. I called the company for assistance and requested a technician. The first 2 weeks I was told that all technicians were busy and they would call me as soon as they could get me scheduled. I call after 2 weeks and they schedules a technician to arrive at my home at 7pm on a Friday evening. I waited and waited no technician, not even a call to let me know. I called the company and of course no answer. I've continued to call and no one answers so I've left messages after messages and no return calls. I am now on week 6 and still nothing, no return calls and my security equipment isn't working. Very disappointed, this feels more like a scam than a A+ Home Security business!!! You'll be sorry if you choice this company.