Project Graphics

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.?
Hi Revdex.com of Boston,My name is *** ***I owned a copmpany called *** *** *** at the time of this occurance.The company has since been closedPlease note my contact information below.This email is to advise you that Project Graphics (see email below) has not repaid anything towards makingthis rightTheir words! See email below.? The owner wrote this nice letter (see below) in July, stating they were wrong and were going to make this right,? by starting a payment planTo date Project Graphics and *** *** have not lived up to their promise.This is NOT over and it appears as they have no intention to pay back funds or make this rightIt's been months,and nothing!The letter (email below) from *** *** (owner) dated July 6, was only written to have the Revdex.com remove any? negative comments, statements etcagainst Project Graphics, and to place them back in good standing in the local business communityI'm not the only one they took advantage of, as per his own words in the email.You should not only be aware of this, but should act accordingly as you would with any other company or business? in your community that has taken money from customers, has lied and simply not deliveredThe public / consumers? need to be aware that *** *** and Project Graphics are not anyone to do business with as proven by *** ***'s? words & actions.? This case should not remain closed and should be reopenedI look forward to your response.Sincerely,*** ***?
?

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..?
My case will not be resolved until I receive? a full refund or the product I have orderedMy lamp post banners are not complex graphics, simply screen printed? banners on *** materialThis is one of the main products that they promote as having the ability to do on their website and social mediaThis is the first response we have received? from them in weeks since they missed our deadline and stopped all communication.? ?
Regards,
*** ***
?
?

Product was delivered to customer in May and in July we were informed that the epoxy on someof the fiberglass arms had failed.? At that time, we were told this impacted (6) light pole banners and(10) finials.? As PG resold the light pole banner hardware on this project, we informed
Customer we wouldneed a sample of the failed hardware to deliver to our vendor for credit/action.? This sample was neverdelivered.? PG delivered replacement banners and finials in September.? The number of impacted armshas never been quantified but we believe we would have been asked for additional banners if the epoxyissue was widespread.? PG has put a $credit on account to help compensate this customer for any? costs associated with this epoxy failure

We are not trying to close the issue, just telling you we are committed to shipping your goods?

Our apologies, I was not aware of this complaint.  The Customer is correct that we failed to deliver product as purchased.  Unfortunately, the type of umbrella frame purchased was a "special order" and was sourced overseas from a company who represented themselves as having the legal...

authority to produce and distribute the frame.  This was incorrect and we have been dealing with the legal backlash associated with this.  Further, the vendor has failed to refund the deposit paid to them.  We have entered into a repayment plan with this Customer and others impacted by this situation and will expedite repayment as quickly as possible.

PG experienced equipment issues that resulted in missing thiscustomer's critical in-hands date.  We deeply regret the impactthis has had on the Customer and are in the process of refundingtheir deposit.  We expect to have this refund complete by 4/30.

PG has discussed this complaint with the customer and the issues are resolved down to the size of the half side walls on this order.  PG strongly believes the productwas produced correctly, but customer thinks they are too long.  PG has agreed to reproduce the side walls so they...

finish shorter.  Resolution will be delivered within3 weeks.  Thank you.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  We had 2 jobs scheduled with Project Graphics in October of 2017.  We contacted them repeatedly through Jan/Feb 2018 for updates and to request either the products ordered or a refund. They failed to produce either job and when they promised a refund, that never occurred.   They finally sent us one of the orders, received Feb. 13, 2018, and the order was incorrect and inferior to what were ordered.  Our customer will not accept it and we cannot sell it, therefore we are out the money we paid Project Graphics for this order. We emailed them about this incorrect issue with photos showing the mistakes, asking for a re-print or a refund and they have never responded. This incorrect job cost was $1,572.30.   We never received the other order, which totaled $905.44, so we cancelled that order, and they promised us a refund beginning in Feb of $100 a week. We have received zero refunds from them to date. Since they have never responded to the issue with the incorrect order totaling $1,573.20, I am unclear if they plan on refunding both jobs, based on their answer to you.  Therefore we are not satisfied that this will resolve the issue.  If they plan on refunding the entire total of both orders, $2477.74, then we will be satisfied.  If they refund $905.44 for the cancelled order and send us a correct reprint of the incorrect order, we will be satisfied.  If they only refund the $905.44 and ignore the issue with the incorrect order that costs $1,572.30, we will not consider this resolved.  Regards,
[redacted]

Customer placed a custom order for cafe umbrellas and PG failed to deliver on time.  Our Chinese vendor with over 10 years of experience working with us, has experienced financial difficulties and has not delivered the frames as ordered, nor refunded our deposit.  Effective today, we...

have commented to this customer a repayment plan for their deposit and a commitment to expedite it's return.

PG experienced sourcing difficulties on these umbrellas.  We have discussed the issue with the Customer and have agreed to deliver the order by 4/15.  As a token of our appreciation, wehave provided the customer with a custom 10x10 pop-up tentwhich was delivered in February.