Progressive Waste Solutions of Texas

Good morning,We have agreed to refund the monies and I do apologize at this time that customer feels that the this does not resolve the stated issueWe do understand customer is frustrated and this should have been a simple process.We require a day notice of cancellation, once received in writing then the refund should have been written up accordinglyOnce notified that the customer felt the issue had not been resolved we took that opportunity to put the process in play and to meet the expectation that customer stated in the original complaint.My initial response was to do right by this customer and process the refund which is already in progress at this timeThank you,Marla [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent:Tuesday, March 22, 8:AM Subject:Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] I never received an email from you nor have I received any communication from Progressive Waste So NO it is not resolved Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: Kathy Becker Sent: Monday, May 02, 2:PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] IESI was not truthful when they claimed they would process this refund in April which is the same story they told every month since last November A refund has never been sent to resolve this matter!! Regards,

Good Morning,I have recently reviewed the account concernsI have verified account notes for the recent concern of cancellationUnfortunately however I did not find notes regarding a day cancellation notice submitted and or call to give a day notice prior to the cancellation date customer states cancelled on, 10/29/There is a note in our system regarding the complaint call to Progressive Waste Solutions, as I followed up with the customer about the account continuing to bill the customer services on 2/5/as I tried both numbers listed and left voice mailUnfortunately I did not discuss the refund as the account at that time had to cycle through to populate the proration adjustment rate accordingly and for me to offer the correct adjustment rate.That being said the credit on account should have been reflected in our aging after that point and a refund processed within weeks, Corporate Office processing timeI do apologize to customer for the frustration and will make sure the refund is processed and mailed by the first week of AprilI would be happy to overnight the check received from our Corporate office to MrsBecker the day receivedWe do want to let her know we apologize for our mistake and correct the issue to resolve the account.In order to overnight it I would need confirmation of a direct address to expedite the Fed Ex delivery pleaseThank you, Marla [redacted]

Good morning,We have agreed to refund the monies and I do apologize at this time that customer feels that the this does not resolve the stated issue. We do understand customer is frustrated and this should have been a simple process.We require a 30 day notice of cancellation, once received in writing then the refund should have been written up accordingly. Once notified that the customer felt the issue had not been resolved we took that opportunity to put the process in play and to meet the expectation that customer stated in the original complaint.My initial response was to do right by this customer and process the refund  which is already in progress at this time. Thank you,Marla [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
From: Kathy Becker Sent: Monday, May 02, 2016 2:36 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] IESI was not truthful when they claimed they would process this refund in April which is the same story they told every month since last November.  A refund has never been sent to resolve this matter!! Regards,

Good Morning,I have recently reviewed the account concerns. I have verified account notes for the recent concern of cancellation. Unfortunately however I did not find notes regarding a 30 day cancellation notice submitted and or  call to give a 30 day notice  prior to the cancellation...

date customer states cancelled on, 10/29/15. There is a note in our system regarding the complaint call to Progressive Waste Solutions, as I followed up with the customer about the account continuing to bill the customer services on 2/5/2016 as I tried both numbers listed and left voice mail. Unfortunately I did not discuss the refund as the account at that time had to cycle through to populate the proration adjustment rate accordingly and for me to offer the correct adjustment rate.That being said the credit on account should have been reflected in our aging after that point and a refund processed within 6 weeks, Corporate Office processing time. I do apologize to customer for the frustration and will make sure the refund is processed and mailed by the first week of April. I would be happy to overnight the check received from our Corporate office to Mrs. Becker the day received. We do want to let her know we apologize for our mistake and correct the issue to resolve the account.In order to overnight it I would need confirmation of a direct address to expedite the Fed Ex delivery please. Thank you, Marla [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent:Tuesday, March 22, 2016 8:35 AM Subject:Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] I never received an email from you nor have I received any communication from Progressive Waste.  So NO it is not resolved.
Regards,