Progressive Business Publications

Review: We received a collection call from [redacted] claiming that we have not paid an invoice of $299 for a subscription to a newsletter from Progressive Business Publications.

I have no record of receiving an invoice or any newsletters. [redacted] is claiming if we do not submit payment, the credit of [redacted] will be negatively effected.

She would not provide proof of the subscription authorization by myself, nor forward any documentation supporting the claim via email.

I was told we can settle the claim for $130.Desired Settlement: Drop the charges.

We did not subscribe nor receive any newsletters

Business

Response:

See Attachment:

Consumer

Response:

In regards to the response from [redacted] at Progressive Business Publications dated August 15,2013, she states:

"As a courtesy we did contact the collection agency on 08/15/13 and advise the agency to cease collections and cancel the account. They assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account."

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

QA Manager

Review: The keep sending an invoice for a publication we did not order. They give an employee's name and birth month and day. The person is an employee, but the mm/dd of his bday is incorrect. He said he never requested this. Now they are billing $299.00 and threatening collection if we do not pay. I have written them a letter explaining we did not order and to cancel all charges. I know this is their common practice and it is terrible.Desired Settlement: Cancel this invoice [redacted]

Business

Response:

September 25, 2014Dear [redacted]:Thank you for your email of 9/23/14 regarding the above referenced complaint that you received on 9/23/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Captain, placed an order on 4/23/14 for our Safety Compliance Alert publication and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Mr. Klaus were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/23/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different ``no risk” subscriptions had been accepted before; 14-paid in full accounts while other accounts were cancelled.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service. All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

Review: Progressive called asking if I wanted a free publication. I tried to decline but they insisted there was no catch. When our accounting dept received a bill, they contacted and requested they stop the publication we never agreed to paying for it. They continued to send invoices and we replied by stating we didnt order and asked to stop sending the publication and stop billing. They have been contacted by [redacted] stating the matter has been turned over to them and that they are the legal point of contact now. I asked for evidence that we ordered the publication, they stated they could not provide that.Desired Settlement: Stop sending the publication and stop sending invoices

Business

Response:

See Attachment:

Review: My company was contacted by [redacted] this week claiming that my company owes Progressive Business Publications around $270.00 for a magazine subscription. My company never purchased any product from Progressive Business Publications nor have we received any product such as a magazine. [redacted] informed me that my company's purchase was made over the phone in January 2013 during a sales call from Progressive Business Publications. My company did not actually make this purchase. [redacted] claims Progressive Business Publications has a voice recording of the sales call yet they were unwilling to provide it upon request. [redacted]'s employee was very rude to my and my employees over the phone. The [redacted] employee referred to the Revdex.com as just a blog on several occasions to discount my concern about the Revdex.com's alert and F rating of Progressive Business Publications and their F rating of her own company [redacted].Desired Settlement: Billing adjustment from Progressive Business Publications showing a balance due of $0.

No more contact from Progressive Business Publications.

No more contact from [redacted].

Business

Response:

September 5, 2013

Dear [redacted]:

Thank you for your email of 9/4/13 regarding the above referenced complaint that you received on 8/28/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Exec Asst, placed an order on 1/9/13 for our Foundation & Corporate Funding Advantage publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 9/4/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and 1-paid in full account.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Cordially,

Review: The company is sending collection notices and bills for a service that was never requested. The company alleges that a staff member requested their publications, when in fact they were notified by phone that we were not interested and to please remove our name from their calling list.

Had I not have been aware of the situation the bill would have been put into our system for processing. I believe that this company is attempting to trick larger companies into paying for services that they have not requested or do not want.Desired Settlement: I want the company to stop sending fake invoices and to quit contacting our company.

Business

Response:

August 21, 2014Dear [redacted] :Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/18/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], EHO, placed an order on 3/26/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our Computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 8/20/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and Something may go out. If that should happen, simply call us and we will remove that version, too.While researching this compliant we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before and cancelled; 2-paid in full accounts and 1-different trial for [redacted] that he accepted in August 2013 and that was cancelled as we instructed without issues.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

Review: Checked on these people and they have received a lot of complaints about how they try to collect money for doing nothing . The Revdex.com has given thiscompany a F . They have called to collect $ 299.00 for a free publication which we never received . They are calling [redacted] (Revdex.com member) to get a check. I have looked on the internet and it is full of problems with them They can add one more to the total.Desired Settlement: Want them to quite calling and delete the amount of the books

Business

Response:

February 24, 2014

Dear [redacted]:

Thank you for your email of 2/24/14 regarding,the above referenced complaint that you received on 2/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 7/26/13 for our Safety Compliance Alert publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 2/24/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: Dear Revdex.com,About 6 months ago we started receiving a newsletter called "The Selling Advantage". Progressive Business Publications (PBP) sends you a junky newsletter which is basically recycled fluff related to marketing and sales. Next they begin sending invoices. We figured this was just a sneaky tactic to get a company to subscribe, so we let it go and threw their promotional items disguised as "legitimate" invoices in the trash. Friday, August 8 we received a phone call from a supposed collections agency. I tried to politely explain that no one in our company had signed or agreed to pay for a subscription or received some kind of fax that they had mentioned. Next PBP tried using scare tactics so some phony bill would be paid for a product we never agreed to. I was going to let it go and just ignore the phone calls, but I read countless complaints online detailing the same story. Everyone posted that this company does not let up and will relentlessly call for years.Here is a link to just a few of the hundreds of similar posts detailing their disgusting business practices.[redacted]Desired Settlement: I would like for this company to cease all contact with Ulliman Schutte. Additionally, I request they stop using deceptive and exploitive tactis to try and solicit money from hard working professionals. Instead, I suggest they actually produce a "real newsletter" that people want to read instead of attempting to pray on people with a Trojan Horse. I think it says it all that they have a whole tab on their website devoted to "Received an Invoice".

Business

Response:

August 14, 2014Dear [redacted]:Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/8/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Sls Mgr., placed an order on 1/10/14 for our Selling Advantage publication and provided her fax number, which matches the other trials that have been accepted before. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. As a courtesy we contacted the collection agency on 8/13/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before; 1-paid in full account for their Controller and has been renewed each year since 2003, while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Review: [redacted]. contacted us in regards to an Environmental Compliance invoice open with Progressive Business Publications. We have never done business with PBP, nor did we request or purchase any product. Providing fals information as well as making false claims. This business sent out an invoice asking for payment on a bill for a publication that they are claiming we agreed to over the phone. We advised that we never agreed to any such publication over the phone, and have aked [redacted] to stop calling our place of business. We never agreed to any such publications through Progressive Business Publications. We are a Franchise Corporation with 38 locations. This is my second location that has been hit with invoices. The first has been resolved.Desired Settlement: Stop contacting us, also would like a written letter due to what I had to deal with fro CSR. We do not nor will ever do business with Progressive Business Publications.

Business

Response:

See Attachment:

Review: Progressive Business Publications sells HR type publications. They called our office last year and talked our receptionist into giving them her birthdate, which they used to "verify" an order she supposedly made. The receptionist swears she did not approve any orders. Pretty soon we were getting a mailing called "What's working in Human Resources" and an invoice for $299. I sent the invoice back and wrote on it that we did not order this and weren't going to pay it. They continued sending the mailings. I ignored future invoices. A year later, we received a notice from a collection agency that we owed for the subscription. They settled for $130 for a partial subscription bc they finally stopped sending us the mailings at some point. We paid it to [redacted] on 7-22-14 and was assured they would not charge us anymore bc the bill was paid in full. Today, I received an invoice for $299 for a subscription for "What's new in benefits and compensation" from the same company!!! They claim our receptionist authorized the order, but this time, they have the wrong birthday as the order verification! She did not authorize anything and we want them to stop harassing us and sending us unwanted mail and invoices for products we do not order.Desired Settlement: We want them to stop harassing us and sending us unwanted mail and invoices for products we do not order. We are not going to pay for this again. We did not order it, we do not want it and they are employing illegal selling practices. I received one of their phone calls myself. I can't remember exactly what was said as to why the man needed my birth date but it was very clear that he was not saying, if you give me your birth date, I'm going to use that to prove you just ordered this product. I think it was more like, what's your birthdate so we can use that as verification of who we spoke with. I didn't give him mine either bc I knew what he was doing.

Business

Response:

September 18, 2014Dear [redacted]:Thank you for your email of 9/16/14 regarding the above referenced complaint that you received on 9/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 8/4/14 for our What’s New In Benefits & Compensation publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/16/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed without issue. Also we found that [redacted] had accepted a trial subscription on 2/3/14 for Our CFO & Controller's Alert and that account was cancelled on 3/17/14 as she requested via U.S. Mail; there is no money due on that account either. Please know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at 1-800–220–5000.Thank you.Cordially,Sylvia N. Dir. Of Subscriber Services

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Our company received a call from a solicitor from Progressive Business Publication regarding a publication on keeping up to date on payroll. It wasn't thought of again until several months later when we received a call from a collection agency saying that I was responsible for a large amount of money for the publication and that the amount due was in my personal name. I explained that I never authorized the issuing of the publication nor did I ever receive a publication from them. They insisted that I still owed the money and that it would be sent to their law firm if the payment wasn't received. Several months from that, I received a phone call from someone saying they were with the company's law firm and that I had one last chance to settle the account in my name. Both the collection agency and the law firm seem to be very familiar with the company, even able to tell me how to find their emails in my email archives(which I didn't find). The lady at the law firm indicated that it was a 30 day free trial and I explained to her that we never received any information from them or any way to cancel (I'm not even really sure that the trial was officially authorized since this is something we do not normally agree to do).Desired Settlement: I would like for this company to erase the charges that they say I and our company owe and to stop contacting me and our office. I would also like to inform others of this company's practices so that they are not caught in the same trap.

Business

Response:

January 16, 2 014

Dear [redacted]:

Thank you for your email of 1/15/14 regarding the above referenced complaint that you received on 1/14/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures . regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 5/11/12 for our Keep Up To Date On Payroll publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/15/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you

Review: I was contacted by Progressive Business Publications and asked to supply an e-mail to receive a newsletter regarding technology news. There was some mention of paper newsletters, but no mention of the cost of this "free trial", or that I would have to pay anything. If I liked the newsletters, I could subscribe. I didn't find them of value, and never contacted them to subscribe. Next thing I know, I'm being billed $299.00. I did not agree to this. I have tried to cancel the e-mails, with no response, and I have tried to cancel the account all together with no response. I have tried to get a person on the phone, they seem to have no option for that. I have left multiple voice-mails with no response. On researching their business, they have discovered that they have had over 2300 complaints with the Revdex.com against them. Many people online have expressed their frustration with this company and I'm concerned that the next step for this product that I didn't order will be this company turning us over to collections.Desired Settlement: I'd like a letter from the company stating that we owe them nothing, along with being completely removed from both their e-mailing, and physical mailing lists

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Publications contacted me on or about January 23,2014 to offer a free 30-day trial of "What's working in HR." This was an electronic newsletter detailing updates in Human Resource related issues, etc. It was to be sent to me via email, and was presented as a "no strings attached" offer.

Progressive Business Publications then sent my account to a collection agency for publications that I did not wish to receive beyond the FREE 30-day trial. This company uses deceptive sales and billing practices, offering something for free and then charging without approval. They use International Credit Recovery as a collection agency, and they were of no help either. I never saw anything, or got a call from the company until the collection agency called. Obviously they had my phone number if they wanted to get in touch with me since they used it to engage in deceptive business practices to begin with.

This company should not be allowed to operate, and frankly, should be prosecuted as they have received thousands of complaints across the nation. This should have never happened, and in addition to filing this complaint I will also be filing a complaintDesired Settlement: I do not wish to pay the $299 requested by them. We signed up for a 30 day trial and nothing more, and had we known the true nature of the offer we accepted we would have declined. We would also like Progressive Business Publications to remove our organization name from all mailing and phone lists and do not contact us ever again.

Business

Response:

July 23, 2014Dear [redacted] :Thank you for your email of 7/18/14 regarding the above referenced agency complaint that you received on 7/16/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Benefits Mgr., placed an order on 1/7/14 for our What's Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/17/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. We asked if they had received payment on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policy. We found many, many trial subscriptions had been accepted before; 7–paid in full accounts, 1–for their CFO entitled CFO & Controller Alert from 2000 thru 2005. Other accounts were cancelled as we instructed without issue except thisaccount.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the Company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Sylvia *. N[redacted] Dir. Of Subscriber Services

Review: Somewhere around the start of 2013 this business called and offered a free trial for a health and safety magazine/online subscription. I explained that I'm not interested in their services but the sales rep insisted that it was a hassle free no charge trial. I told them that I would take the trial as long as we weren't forced to purchase the subscription and that I was notifying them at that moment that under no circumstances was I agreeing to a subscription to their magazine and the caller agreed. Yesterday I received a call from a collection agency stating that we were sent to collections and owed the $299. We never received once invoice or any type of notice that they had gone through with the subscription, they sent us straight to the collection agency. When we called the company they didn't even try to work with - they just referred us to the collection agency. I never agreed to sign up for the subscription that they sent and they never even tried to collect from us. The whole operation seems corrupt.Desired Settlement: I want them to remove the collection call that they have for our company and adjust the bill for the subscription that we never wanted or agreed to.

Business

Response:

Dear [redacted]:

Thank you for your email of 1/13/14 regarding the above referenced complaint that you received on 1/10/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, a§ well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Production Super, placed an order on 7/2/13 for our Safety Compliance Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 1/13/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 1-paid in full account for the Vice President since 2010 and has been renewed every year to date. Other accounts were cancelled as we instructed without issue except the account in question. On 1/10/14 we received a call from their Controller who verified email and address were correct but could not verify the birthdate. The customer stated she did start a trial to the Safety Compliance Alert in an email.

Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Please feel free to contact the Customer Service Department you have any questions at [redacted].

Thank you.

Review: This company apparently sells subscriptions to publications in various industries. We are a CPA firm. They began sending publications called "What's New in Benefits & Compensation". I never authorized the subscription and apparently their practice is to send these publications and then bill for them later. The web indicates there are complaints in all 50 states regarding their way of doing this. I have no intention of paying for this and these practices need to be stopped!

We have impeccable credit and pay all of our bills each month. They then have [redacted] attempt collection efforts in strong arm methods. I will also be contacting the attorney general for the State of ** on their practices.Desired Settlement: The $299 they are attempting to collect will not be paid and the subscription they feel exists needs to be cancelled!

Business

Response:

See Attachment:

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Progressive Business Solutions keeps sending our company Subscriptions for brochures and bills us for payment. I have called and faxed a cancelation notice for the 1st to subscriptions and asked to be removed from their database. I am now receiving a Manager's Alert Subscription along with a bill for $299.00.Desired Settlement: I do not wish to receive any of their publications and therefore our company should not be billed for material that we did not request. I do not want them to contact or send anything to [redacted].

Business

Response:

November 29, 2013

Dear [redacted]:

Thank you for your email of 11/26/13 regarding the above referenced complaint that you received on 11/25/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that **. [redacted], Q/M, placed an order on 10/15/13 for our Quality Manager's Alert publication. We were provided with birth date information as [redacted], as well as a fax number-[redacted]. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/26/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: 7/9/2013 I received a call at our business today (which is a physician's office) from "International Credit Company" who said that I had purchased a series of newletters for "Coding and Reimbursement" last November. The representative "[redacted]" said that I had ordered this publication and now owe $198.00. She said they had sent all the newletters plus 5 notices that we owed money for the publications. She said I must pay it to get the bill out of collections.

I had no recollection about a phone call of this kind and know positively that I would not have ordered these publications because all of that sort of information is handled and ordered by the physician here. [redacted] gave a phone number of ###-###-#### for me to call her back. She also called again in the afternoon to follow up. I asked her for the name, address and phone of the company in question, where I had supposedly purchased this publication . She gave me the name "Progressive Business" and said they were based in Pennsylvania. But she said she didn't have access to an address or phone number because all of this was being handled by their office now.

All of this sounds far fetched and like a scam. I would not have ordered this! I don't recall seeing any publications of bill notices.Desired Settlement: I do not have any record of this call, no record of having received these publications and want them to stop calling and to take this charge off my credit rating, if indeed there really is a charge. Also wanted to report this to Revdex.com as it sounds like a scam and to alert your agency to it.

Business

Response:

See Attachment:

Review: Receiving invoicing for publications never ordered or received and invoice does not have phone number to call and dispute Invoice. Obviously a scam.Desired Settlement: Shutdown this company and stop them from continuing to invoice businesses with phony invoices for publications never ordered or shipped.

Business

Response:

November 21, 2013

Dear [redacted]:

Thank you for your email of 11/21/13 regarding the above referenced complaint that you received on 11/15/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.

Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 9/5/13 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

As a courtesy we cancelled this account on 11/21/13 as requested. There is no money due or owing on the account.

We initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our

cancellation policy. We found many different trial subscriptions had been accepted before; 2-different trial subscriptions for [redacted] herself, as well as 2-paid in full accounts and other accounts cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

Review: We were billed by Progressive Business Publications for a publication which was not ordered or received. We have contacted them at least twice by telephone to cancel whatever subscription they think we have, and were told on both occasions that our "subscription" would be cancelled, but they continue to submit an invoice. We have since been contacted by a collection agency threatening to report this to a credit reporting agency. We do not want, have not ordered and have not received a publication from this company.Desired Settlement: Cancel the "subscription" on their end, remove all charges, discontinue invoicing, and never contact our business again. Ever. E-V-E-R.

Business

Response:

May 1, 2014Dear [redacted]:Thank you for your email of 4/30/14 regarding the above referenced complaint that you received on 4/10/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Ops Dir, placed an order on 8/23/13 for our Safety Compliance Alert publication. He provided us with a birth date of 10/22, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a -month period of time.Thus goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that We ever received a cancellation on this account or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/30/14 and they advised us that they did receive payment in full ($299.50) on 4/15/14 for the subscription. They have marked this account Settled Satisfactorily. They reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the companys name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go out. If that should happen, please call and we will remove that versionWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before and those were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

Review: I received a call this morning from a person named "[redacted]" claiming to represent a company called "International Credit Recovery." Her claim is that I purchased a subscription to a newsletter from "Progressive Business Publications" and the company that I work for has an outstanding invoice of $300. Their claim is that I was called by a sales representative in March, 2013 and agreed to a trial subscription to their newsletter, called "Information Technology Advisor;" and that by not sending back a cancellation letter enclosed in the newsletter, a contract was binding for the subscription. To be perfectly honest, I never opened the newsletter because I didn't want it or ask for it in the first place.

I would never have agreed to such a subscription, absolutely not at the cost of $300, especially when my job involves higher level technological detail than they could ever provide. I was told by our accountant that someone else in our company had been caught up in this same scam a few years ago.

This is outright fraudulent practice, and by all rights, my company should be pursue remedy through legal channels.Desired Settlement: 1) I want all charges on the "invoice" from "Progressive Business Publications" canceled.

2) I want the entity called "International Credit Recovery" to recognize and acknowledge in writing that the invoice from "Progressive Business Publications" has been canceled.

3) I want a letter from the "Progressive Business Publications" company stating that they will never contact anyone at our company again to offer their "services."

Business

Response:

October 10, 2012

Dear [redacted]:

Thank you for your email of 10/10/12 regarding the above referenced complaint that you received 10/7/12. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address of fax number so we can send written confirmation of the order within 24 hours to encourage contact with us if there are any mistakes or changes need to be made.

Regarding the specifics of this situation, please note that [redacted], IT Admin, placed an order on 3/22/13 for our Information Technology Advisor publication and he provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without a problem.

Once the order was placed, the -same computer system sent newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/10/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 4-paid in full accounts and 5-trials for [redacted] himself that he cancelled. The other accounts were paid or cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Review: This company spoke with and sent some emails to our employee [redacted] about obtaining some free publications on safety compliance. The emails did not have anything in them that could be utilized and he did not realize he was being scammed.Desired Settlement: Stop trying to scam us!!

Business

Response:

October 17, 2013

Dear [redacted]:

Thank you for your email of 10/16/13 regarding the above referenced complaint that you received on 10/16/13. After review of our detailed electronic records we would like to respond to your letter with the following explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that **. [redacted], Field Superv, placed an order on 3/15/13 for our Safety Compliance Alert publication. We were provided with a birth date of 3/15, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.

The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.

Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.

With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.

However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.

As a courtesy we did contact the collection agency on 10/16/13 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.

We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.

While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before; including 1-other trial for **. [redacted] (all information, i.e. birthdate & email address matches). Other accounts were cancelled as we instructed without issue.

Please know that we do business continually with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.

All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####.

Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,