Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I felt that I deserved an straight answer to a straight questionI asked, that if my shop was closed because Etsy deemed I was selling commercial products, why was at least other sellers overlooked who are selling exactly the same itemsI asked how their integrity team had missed one of the sellers who has been active since and has over products listed, when I had been on there less than weeks! This was my question and in what seems to be typical Etsy manner, they were evasive, responding with 'we don't discuss other sellers'I believe this episode illustrates that Etsy are found wanting when it comes to applying their policies in an even-handed manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer requests that a refund be issued for her use of Pattern on EtsyThe Customer claims that she did not sign up for the service, but was charged regardless.According to our records, the Customer manually started a 30-day free trial for Pattern on Etsy on April **, 2016, giving her days free for use of this service between Apr **, and May **, The Customer may wish to note that trials for Pattern were not initiated automatically for sellersFurthermore, our records indicate that the Customer made changes to her Pattern site during her subscription, indicating that she was using the service.Per our Pattern policy, use of this service and its associated fees will be automatically renewed at the end of each monthShould the Customer wish to reference this policy, it can be found here: [redacted] Upon contacting Etsy about this issue, the Customer was credited the $charge for her use of Pattern in August as a courtesy, as the month wasn’t overHowever, Pattern is a pre-paid service, and, per our policies, we do not provide credits for subscription feesSince the Customer’s use of Pattern in June and July has been served, we are unable to issue further credits for this service.Per the Customer’s request, we can confirm that her Pattern subscription was canceled on August **, and she will not continue to incur fees for it.Should the customer have further questions or concerns, she may email us at [redacted] for further assistanceEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer claims to have an unknown charge on her credit cardOur records show that the Customer is currently being assisted by members of Etsy’s Trust team, and that this issue has been escalated to Etsy’s Payments team for further reviewThese Admins are looking into this issue and are continuing to work with the Customer to resolve this matter.We are sorry to hear of the concern caused by this chargeOur Payments team will be in touch with updates as soon as they are availableIf you have any questions, feel free to contact me at [redacted] Sincerely,NancyEtsy, Inc
October [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she purchased a coffee table from a seller on Etsy (the “Seller”) and that she has not yet received this itemPursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records indicate that, on October *, the Customer opened a case for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.The Customer should note that, if the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review by an Etsy AdministratorIf the Customer does not participate in the case log and escalate this case, Etsy may close the case due to lack of participation.In the event the Customer requires additional assistance in escalating this case, or has further questions about this process, we would encourage her to reach out to our Trust team directly ( [redacted] ) for assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, CarlyEtsy, Inc
[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the Revdex.com's complaint dated against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) was an Etsy member and agreed with Etsy’s Terms of Use, which in relevant part state, "We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice."In the Complaint, the Customer stated that her account privileges were revokedOur Marketplace Integrity team investigated this issue with the Customer's account and discovered that there may have been an administrative errorOn August *, 2016, an Etsy admin updated the Customer's account internally to help prevent this from happening again and notified the Customer of this errorAs we explained to the Customer, we have automated systems in place to protect the safety and security of the Etsy MarketplaceThese systems are monitored by Etsy admin every dayOccasionally, shops operating within our policies and guidelines may be caught up in these systemsWe truly apologize for this inconvenience and the confusion that this may have caused, and we will share the Customer's feedback with the relevant teams at EtsyWe thank the Customer for her patience.We consider this matter closedPlease feel free to reach out to [redacted] with any further questionsSincerely,PatriciaEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As previously stated, I DID upload photos to EtsyI uploaded photos of the skirt and shirtI cannot further access their dispute system via mobile device, another issueLet's just deal with this and get through it rather than keep it goingI want you to confirm you received my photosI also want to speak with the CEO and do not wish to be ignored by him any longerI don't need to reread this ridiculous policies that don't hold Etsy accountableI want Etsy to loom over the emails between the seller and I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she did not receive a purchase she made from a seller on Etsy (the “Seller”), on the date she needed, and neither the Seller nor Etsy has assisted her in resolving this issue Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.com.Our records indicate that the Customer purchased an item from the Seller on October *The Seller then indicated that the item was shipped to the address provided by the Customer on the Etsy receipt and included tracking information for the shipment on October **.According to the tracking information provided by the Seller, the shipping service marked this order as delivered on October **Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October 19, and that this case was closed once the item was deliveredTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case systemAs the Customer has indicated that this matter remains unresolved and because the order did not ship within the timeline stated in the listing description, we have reopened the case at this timeTo avoid the case being permanently closed, the Customer will need to respond to any communication from Etsy Administrators within the given timeframe.For future reference, the Customer may note that it's important to reach an agreed upon delivery date with a seller before placing an order for time-sensitive itemsIn these circumstances, when a definitive delivery date has been agreed upon before the order is placed, Etsy may be able to mediate the dispute more effectively using our case system.We’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,FrankieEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer claims his account was suspended as a result of a failure to pay his bill and disbursement his funds in his Direct Checkout Shop Payment account are delayed Our records indicate that the Customer’s account was suspended as a security measure on the suspicion of fraudulent activity.In the complaint, the Customer claims to have contacted Etsy twice about his account, and has received no responseOur records show that the Customer emailed Etsy on August **, and was contacted by a member of Etsy’s Trust team on September *, with a request for information to verify the authenticity of certain transactions placed in the Customer’s shop The Customer has not responded to this request Etsy’s Direct Checkout Policy, which is part of our Terms of Use, states, “Etsy reserves the right to decline transactions that we have reason to believe to be high risk, fraudulent, or in violation of Etsy’s Terms of Use.”Etsy’s Direct Checkout Policy also states, “If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completedA deposit delay may be between and daysA deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s Shop Payment Account.”Our Trust team is awaiting a response from the Customer to confirm the authenticity of the transactions in their shop The funds in the Customer’s Shop Payment account will be released for deposit, pending the conclusion of this investigation and the confirmation of the authenticity of the associated transactionsIf you have any questions, feel free to contact [redacted] Sincerely, GregEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets further forth Etsy’s position regarding the complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased a light from a seller on Etsy (the “Seller”) and the toilet paper she received did not appear to match the listing descriptionsTo reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.As such, when disputes arise between members, the only way Etsy may be able to offer assistance in mediating the issue is within Etsy’s case systemAccording to our records, as of today’s date, February **, the Customer has still not opened a case on EtsyAgain, the Customer may note that her ability to file a case will expire on April *If a case is not opened on Etsy before that date, the option to open a case will not be reinstatedAdditionally, our records show that the Customer has not yet reached out to our Dispute Resolution team to address these concerns, or for assistance opening a caseShould the Customer require additional assistance, we would encourage her to reach out to our Dispute Resolution team directly ( [redacted] ) at her earliest convenienceTo be clear, Etsy will not reach out to the Customer proactively at this time, and if the Customer does not formally file a case on Etsy, Etsy cannot interveneEtsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,FrankieEtsy, Inc
[redacted] This letter sets forth Etsy’s position regarding the complaint filed January *, 2017 against Etsy, Inc. (“Etsy”).... Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that Etsy revoked her selling privileges upon receipt of a notice of trademark infringement,. The Customer also states that Etsy has delayed the payment of the balance in her payment account for 60 days to ensure that any outstanding orders would be fulfilled. The Customer would like this balance to be paid to her immediately.As stated in Etsy’s Intellectual Property Policy, which is a part of Etsy’s Terms of Use, Etsy terminates the account privileges of members who receive repeat notices of intellectual property infringement, [redacted] ). When Etsy revokes a member’s selling privileges, we may delay the member’s payment account in order that they fulfill or refund outstanding orders. The Customer was enrolled in Etsy’s payment processing system, Direct Checkout. Etsy’s Direct Checkout policy, to which the Customer also agreed, states that Etsy, at our sole discretion, may put a hold on the seller’s payment account for up to 180 days ( [redacted] . On October **, 2016, Etsy received a notice of intellectual property infringement about material in the Customer’s shop.. Upon review of previous intellectual property claims regarding the Customer, Etsy determined that the Customer had received 9 total notices of infringement as well as several warnings from Etsy regarding her account status. In accordance with our Intellectual Property Policy, Etsy made the decision to terminate the Customer’s selling privileges. At this time, Etsy’ delayed the Customer’s payment account in order to ensure that the Customer would fulfill or refund any outstanding orders. On October **, 2016, Etsy responded to an email from the Customer explaining the closure of the Customer’s shop. Etsy provided further information to the Customer regarding the delayed disbursement of her payment account until the next regular disbursement after January **, 2017.. Etsy also responded to the Customer’s email on January *, 2017, reiterating the disbursement date and the necessity for the delay to her payment account. As communicated to the Customer via email, the Customer’s funds will be disbursed with her next scheduled auto-disbursement three to five days after January **, 2017. This is Etsy’s standard practice; the Customer was not singled out in this action.Etsy considers this matter closed. If the Customer has questions, she can reach out to [redacted] . If you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the first rejection, the Customer claims that they canceled their Pattern subscription subscription days into their day free trial, and therefore, should not have been billed for the serviceI’ve confirmed that within the Customer’s account records no such cancellation was made successfullyIf the she had attempted to cancel her Pattern subscription then the process was not taken correctly or completelyAt the time the Customer contacted us through our Support channels, we checked for any site errors, bugs, or issues that they could have encountered, but were able to confirm that their site had been running correctly and they did not cancel their subscription days into their subscription.As stated in our first response, the only actions the Customer successfully took were when their subscription was started on Jun **, 2018, and then when they canceled it on Sept *, There is no record of any other actions, cancellations, or requests to cancel their subscription.As per our Pattern policy, the services for Pattern were already served, and so we’re still unable to provide any additional credits or refunds to the Customer, apart from the courtesy $USD credit we already provided them for their unused September Pattern subscriptionShould the Customer wish to reference this policy, it can be found here: [redacted] Also, should the customer have further questions or concerns, she may email us at [redacted] for further assistanceEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact [redacted] Sincerely,JulianEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This answer is not sufficient Your intermediary sale of a gift card removed my ability to dispute it through my credit card If you are offering gift cards, then what you're doing is bad faith by saying "we're not responsible, and we're not refunding your gift card." I am still requesting a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the rejection dated 102016, the Customer claims again to have closed their Etsy shop in the past but are still being billed by Etsy, and therefore being chargedI’ve gone through the Customer’s account again and can verify that their Etsy shop, nor their entire Etsy account, have ever been closed, either by the Customer, or by Etsy adminI can also confirm that we have never received any contact from the Customer through Etsy Support channels about their account status or their fees and bill paymentsWe would encourage the customer to reach out to us directly whenever they have any questions, concerns or issuesAs per the Customer’s request, I’ve closed their Etsy account and, as a courtesy, credited all fees currently owedHowever, we cannot provide a credit for any past fees or bill payments received, as they are for services already rendered that were prompted by the Customer’s own actions on their Etsy shopShould the Customer have further questions about their account or past fees, they may email us at [redacted] for further assistanceWe would encourage them to explain that they have already communicated with us via the Revdex.comEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact [redacted] Sincerely,JulianEtsy, Inc
[redacted] This letter sets forth Etsy’s position regarding the complaint filed September *, against Etsy, Inc (“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that her Etsy account was closed because her items did not qualify for sale on Etsy, and that Etsy would not accept her responses to the inquiry issued about her shop regarding whether the content listed was in fact handmade and in compliance with Etsy’s policies.Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply.” If Etsy has reason to believe that items being sold in an account do not comply with our policies, we may investigateEtsy’s policies also state that Etsy may refuse service to anyone, at any time, for any reason ( [redacted] )Etsy suspended the Customer’s selling privileges because we believed the items in the Customer’s shop did not qualify for sale in the Etsy marketplace, and we issued an inquiry to obtain more information about the shop’s processes.In our September ***, inquiry Etsy asked the Customer to describe how she made items being sold in her shop, including pictures of processes from start to finish for two specific itemsThe Customer refused to fully comply with this requestEtsy requires the exact information requested in our inquiry to reevaluate and consider reinstating the Customer’s shop privilegesUntil Etsy receives the requested information from the Customer, her shop will remain closedEtsy remains willing to work with this sellerHowever, Etsy maintains that all requested information requested in Etsy’s inquiry regarding all items cited must be providedOur handmade policies, to which the Customer agreed, are available at [redacted] .Etsy considers this matter closedIf you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets further forth Etsy’s position regarding the complaint dated June *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the rejection, the Customer states that she should be refunded for her purchase from a seller on Etsy (the “Seller”), and that she was unaware of the current timeframe to file a case The Customer may wish to note that, while opening a Not as Described case provides buyers with the ability for Etsy to take a closer look at what they’ve received as compared to what the seller listed on Etsy, Etsy does not have the ability to mediate such disputes outside of our case systemOnce the option to open a case expires, it can’t be reinstated, and Etsy is unable to mediate Not as Described concerns The Customer may also wish to note that, as a venue, Etsy does not enforce the lawThough sellers are required to list their items accurately, we are unable to investigate these concerns for the reasons stated aboveMoreover, our Buyer Policy states: “Etsy will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claimsEtsy has no obligation to resolve any disputes.” Finally, the Customer states in her rejection that she was unaware of case eligibilityThe Mediator may wish to note that information about Etsy’s case system can be found in our Terms of UseA link to the Help article which explains case eligibility is included in those terms, which can be found here: [redacted] We do appreciate the Customer’s feedback regarding this, and will share these thoughts with my teamIn the event the Customer has any further questions, we would encourage her to continue working with our Dispute Resolution team at [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely,MeghanEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] SO ITS OKAY FOR A SELLER TO SCAM A CUSTOMER In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I still have not received my refundI also have the emails between myself and etsy "customer service" with the SAME response every timeI've gotten an email that says "refund issued" and "there has been an error in our refund to you" which has yet to occurHowever, I never received a refund from etsy, just a second charge from themI have not responded to the last email from etsy because my attorney (as I stated in the email to etsy previously) is now handling this matterEtsy is sending out "refund emails" but not actual refunds just to cover their "day" periodThis is why I now have my attorney coming after themI've read reviews and complaints about this company and my only regret is that I did not read them soonerThis issue has not been solved and I will continue on with my actions until my full refund is received Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims that their account was terminated, and that the funds in the Customer’s account have been held.We do not make such decisions regarding the revocation of account privileges without great consideration, but a history of transgressions on the Customer’s account has brought us to the conclusion that our relationship must come to a closeWe are not able to reconsider the Customer’s account statusAll funds in this Customer’s account resulted from transactions completed through Etsy’s Direct Checkout systemAs Etsy’s Direct Checkout Terms of Use state, “if we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.”Etsy’s Direct Checkout Terms of Use further explain that, “a hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.”To be clear, the funds in the Customer’s Shop Payment Account will be released to the Customer days from the day the Customer’s account was deactivatedThis is to ensure that funds will be available to issue refunds to buyers on the Customer’s behalf, should additional cases be opened against their shopAccording to our records, this was outlined to the Customer on May 24, and again on May **.Please note that we also clearly disclosed to the Customer the risk of these consequences prior to refusing service to their account for violations of our policies and prior to placing a hold on these fundsShould new questions or concerns arise, the Customer may email us at [redacted] for further assistanceEtsy considers the matter closed at this time If you have any questions, please feel free to contact [redacted] Sincerely,MeghanEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesCheryl Gushard (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the rejection, the Customer states that she has had difficulty contacting Etsy about this issue, and would like her funds returned to her card.Our records indicate that an Etsy Administrator has been in touch with the Customer about this issue on August **, and again on August **We understand that the funds in question have not yet been returned to the Customer’s card.Etsy is currently working with our payment processing partner, Worldpay, to resolve this matter, and expect a resolution very soon.The Customer also states that she would like a phone call from Etsy to discuss this matterEtsy is only able to offer support via telephone through the Request a Phone Call toolInformation about this tool can be found at the following Help [redacted] Etsy sincerely apologizes for the time it is taking for this issue to be resolvedIf the Customer would like to request a phone call, they may do so through this contact form: [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I felt that I deserved an straight answer to a straight questionI asked, that if my shop was closed because Etsy deemed I was selling commercial products, why was at least other sellers overlooked who are selling exactly the same itemsI asked how their integrity team had missed one of the sellers who has been active since and has over products listed, when I had been on there less than weeks! This was my question and in what seems to be typical Etsy manner, they were evasive, responding with 'we don't discuss other sellers'I believe this episode illustrates that Etsy are found wanting when it comes to applying their policies in an even-handed manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer requests that a refund be issued for her use of Pattern on EtsyThe Customer claims that she did not sign up for the service, but was charged regardless.According to our records, the Customer manually started a 30-day free trial for Pattern on Etsy on April **, 2016, giving her days free for use of this service between Apr **, and May **, The Customer may wish to note that trials for Pattern were not initiated automatically for sellersFurthermore, our records indicate that the Customer made changes to her Pattern site during her subscription, indicating that she was using the service.Per our Pattern policy, use of this service and its associated fees will be automatically renewed at the end of each monthShould the Customer wish to reference this policy, it can be found here: [redacted] Upon contacting Etsy about this issue, the Customer was credited the $charge for her use of Pattern in August as a courtesy, as the month wasn’t overHowever, Pattern is a pre-paid service, and, per our policies, we do not provide credits for subscription feesSince the Customer’s use of Pattern in June and July has been served, we are unable to issue further credits for this service.Per the Customer’s request, we can confirm that her Pattern subscription was canceled on August **, and she will not continue to incur fees for it.Should the customer have further questions or concerns, she may email us at [redacted] for further assistanceEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact [redacted] Sincerely,CamilleEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer claims to have an unknown charge on her credit cardOur records show that the Customer is currently being assisted by members of Etsy’s Trust team, and that this issue has been escalated to Etsy’s Payments team for further reviewThese Admins are looking into this issue and are continuing to work with the Customer to resolve this matter.We are sorry to hear of the concern caused by this chargeOur Payments team will be in touch with updates as soon as they are availableIf you have any questions, feel free to contact me at [redacted] Sincerely,NancyEtsy, Inc
October [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she purchased a coffee table from a seller on Etsy (the “Seller”) and that she has not yet received this itemPursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records indicate that, on October *, the Customer opened a case for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case system.The Customer should note that, if the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review by an Etsy AdministratorIf the Customer does not participate in the case log and escalate this case, Etsy may close the case due to lack of participation.In the event the Customer requires additional assistance in escalating this case, or has further questions about this process, we would encourage her to reach out to our Trust team directly ( [redacted] ) for assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, CarlyEtsy, Inc
[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator:This letter sets forth Etsy’s position regarding the Revdex.com's complaint dated against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) was an Etsy member and agreed with Etsy’s Terms of Use, which in relevant part state, "We may terminate or suspend your account (and any related accounts) and your access to the Services at any time, for any reason, and without advance notice."In the Complaint, the Customer stated that her account privileges were revokedOur Marketplace Integrity team investigated this issue with the Customer's account and discovered that there may have been an administrative errorOn August *, 2016, an Etsy admin updated the Customer's account internally to help prevent this from happening again and notified the Customer of this errorAs we explained to the Customer, we have automated systems in place to protect the safety and security of the Etsy MarketplaceThese systems are monitored by Etsy admin every dayOccasionally, shops operating within our policies and guidelines may be caught up in these systemsWe truly apologize for this inconvenience and the confusion that this may have caused, and we will share the Customer's feedback with the relevant teams at EtsyWe thank the Customer for her patience.We consider this matter closedPlease feel free to reach out to [redacted] with any further questionsSincerely,PatriciaEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As previously stated, I DID upload photos to EtsyI uploaded photos of the skirt and shirtI cannot further access their dispute system via mobile device, another issueLet's just deal with this and get through it rather than keep it goingI want you to confirm you received my photosI also want to speak with the CEO and do not wish to be ignored by him any longerI don't need to reread this ridiculous policies that don't hold Etsy accountableI want Etsy to loom over the emails between the seller and I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”In the complaint, the Customer claims that she did not receive a purchase she made from a seller on Etsy (the “Seller”), on the date she needed, and neither the Seller nor Etsy has assisted her in resolving this issue Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.com.Our records indicate that the Customer purchased an item from the Seller on October *The Seller then indicated that the item was shipped to the address provided by the Customer on the Etsy receipt and included tracking information for the shipment on October **.According to the tracking information provided by the Seller, the shipping service marked this order as delivered on October **Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October 19, and that this case was closed once the item was deliveredTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case systemAs the Customer has indicated that this matter remains unresolved and because the order did not ship within the timeline stated in the listing description, we have reopened the case at this timeTo avoid the case being permanently closed, the Customer will need to respond to any communication from Etsy Administrators within the given timeframe.For future reference, the Customer may note that it's important to reach an agreed upon delivery date with a seller before placing an order for time-sensitive itemsIn these circumstances, when a definitive delivery date has been agreed upon before the order is placed, Etsy may be able to mediate the dispute more effectively using our case system.We’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,FrankieEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the complaint, the Customer claims his account was suspended as a result of a failure to pay his bill and disbursement his funds in his Direct Checkout Shop Payment account are delayed Our records indicate that the Customer’s account was suspended as a security measure on the suspicion of fraudulent activity.In the complaint, the Customer claims to have contacted Etsy twice about his account, and has received no responseOur records show that the Customer emailed Etsy on August **, and was contacted by a member of Etsy’s Trust team on September *, with a request for information to verify the authenticity of certain transactions placed in the Customer’s shop The Customer has not responded to this request Etsy’s Direct Checkout Policy, which is part of our Terms of Use, states, “Etsy reserves the right to decline transactions that we have reason to believe to be high risk, fraudulent, or in violation of Etsy’s Terms of Use.”Etsy’s Direct Checkout Policy also states, “If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completedA deposit delay may be between and daysA deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s Shop Payment Account.”Our Trust team is awaiting a response from the Customer to confirm the authenticity of the transactions in their shop The funds in the Customer’s Shop Payment account will be released for deposit, pending the conclusion of this investigation and the confirmation of the authenticity of the associated transactionsIf you have any questions, feel free to contact [redacted] Sincerely, GregEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets further forth Etsy’s position regarding the complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased a light from a seller on Etsy (the “Seller”) and the toilet paper she received did not appear to match the listing descriptionsTo reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.As such, when disputes arise between members, the only way Etsy may be able to offer assistance in mediating the issue is within Etsy’s case systemAccording to our records, as of today’s date, February **, the Customer has still not opened a case on EtsyAgain, the Customer may note that her ability to file a case will expire on April *If a case is not opened on Etsy before that date, the option to open a case will not be reinstatedAdditionally, our records show that the Customer has not yet reached out to our Dispute Resolution team to address these concerns, or for assistance opening a caseShould the Customer require additional assistance, we would encourage her to reach out to our Dispute Resolution team directly ( [redacted] ) at her earliest convenienceTo be clear, Etsy will not reach out to the Customer proactively at this time, and if the Customer does not formally file a case on Etsy, Etsy cannot interveneEtsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely,FrankieEtsy, Inc
[redacted] This letter sets forth Etsy’s position regarding the complaint filed January *, 2017 against Etsy, Inc. (“Etsy”).... Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goods. Individuals may open up their own shop on Etsy to sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that Etsy revoked her selling privileges upon receipt of a notice of trademark infringement,. The Customer also states that Etsy has delayed the payment of the balance in her payment account for 60 days to ensure that any outstanding orders would be fulfilled. The Customer would like this balance to be paid to her immediately.As stated in Etsy’s Intellectual Property Policy, which is a part of Etsy’s Terms of Use, Etsy terminates the account privileges of members who receive repeat notices of intellectual property infringement, [redacted] ). When Etsy revokes a member’s selling privileges, we may delay the member’s payment account in order that they fulfill or refund outstanding orders. The Customer was enrolled in Etsy’s payment processing system, Direct Checkout. Etsy’s Direct Checkout policy, to which the Customer also agreed, states that Etsy, at our sole discretion, may put a hold on the seller’s payment account for up to 180 days ( [redacted] . On October **, 2016, Etsy received a notice of intellectual property infringement about material in the Customer’s shop.. Upon review of previous intellectual property claims regarding the Customer, Etsy determined that the Customer had received 9 total notices of infringement as well as several warnings from Etsy regarding her account status. In accordance with our Intellectual Property Policy, Etsy made the decision to terminate the Customer’s selling privileges. At this time, Etsy’ delayed the Customer’s payment account in order to ensure that the Customer would fulfill or refund any outstanding orders. On October **, 2016, Etsy responded to an email from the Customer explaining the closure of the Customer’s shop. Etsy provided further information to the Customer regarding the delayed disbursement of her payment account until the next regular disbursement after January **, 2017.. Etsy also responded to the Customer’s email on January *, 2017, reiterating the disbursement date and the necessity for the delay to her payment account. As communicated to the Customer via email, the Customer’s funds will be disbursed with her next scheduled auto-disbursement three to five days after January **, 2017. This is Etsy’s standard practice; the Customer was not singled out in this action.Etsy considers this matter closed. If the Customer has questions, she can reach out to [redacted] . If you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the first rejection, the Customer claims that they canceled their Pattern subscription subscription days into their day free trial, and therefore, should not have been billed for the serviceI’ve confirmed that within the Customer’s account records no such cancellation was made successfullyIf the she had attempted to cancel her Pattern subscription then the process was not taken correctly or completelyAt the time the Customer contacted us through our Support channels, we checked for any site errors, bugs, or issues that they could have encountered, but were able to confirm that their site had been running correctly and they did not cancel their subscription days into their subscription.As stated in our first response, the only actions the Customer successfully took were when their subscription was started on Jun **, 2018, and then when they canceled it on Sept *, There is no record of any other actions, cancellations, or requests to cancel their subscription.As per our Pattern policy, the services for Pattern were already served, and so we’re still unable to provide any additional credits or refunds to the Customer, apart from the courtesy $USD credit we already provided them for their unused September Pattern subscriptionShould the Customer wish to reference this policy, it can be found here: [redacted] Also, should the customer have further questions or concerns, she may email us at [redacted] for further assistanceEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact [redacted] Sincerely,JulianEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This answer is not sufficient Your intermediary sale of a gift card removed my ability to dispute it through my credit card If you are offering gift cards, then what you're doing is bad faith by saying "we're not responsible, and we're not refunding your gift card." I am still requesting a refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseIn the rejection dated 102016, the Customer claims again to have closed their Etsy shop in the past but are still being billed by Etsy, and therefore being chargedI’ve gone through the Customer’s account again and can verify that their Etsy shop, nor their entire Etsy account, have ever been closed, either by the Customer, or by Etsy adminI can also confirm that we have never received any contact from the Customer through Etsy Support channels about their account status or their fees and bill paymentsWe would encourage the customer to reach out to us directly whenever they have any questions, concerns or issuesAs per the Customer’s request, I’ve closed their Etsy account and, as a courtesy, credited all fees currently owedHowever, we cannot provide a credit for any past fees or bill payments received, as they are for services already rendered that were prompted by the Customer’s own actions on their Etsy shopShould the Customer have further questions about their account or past fees, they may email us at [redacted] for further assistanceWe would encourage them to explain that they have already communicated with us via the Revdex.comEtsy considers the matter closed at this timeIf you have any questions, please feel free to contact [redacted] Sincerely,JulianEtsy, Inc
[redacted] This letter sets forth Etsy’s position regarding the complaint filed September *, against Etsy, Inc (“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use.In the complaint the Customer states that her Etsy account was closed because her items did not qualify for sale on Etsy, and that Etsy would not accept her responses to the inquiry issued about her shop regarding whether the content listed was in fact handmade and in compliance with Etsy’s policies.Etsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply.” If Etsy has reason to believe that items being sold in an account do not comply with our policies, we may investigateEtsy’s policies also state that Etsy may refuse service to anyone, at any time, for any reason ( [redacted] )Etsy suspended the Customer’s selling privileges because we believed the items in the Customer’s shop did not qualify for sale in the Etsy marketplace, and we issued an inquiry to obtain more information about the shop’s processes.In our September ***, inquiry Etsy asked the Customer to describe how she made items being sold in her shop, including pictures of processes from start to finish for two specific itemsThe Customer refused to fully comply with this requestEtsy requires the exact information requested in our inquiry to reevaluate and consider reinstating the Customer’s shop privilegesUntil Etsy receives the requested information from the Customer, her shop will remain closedEtsy remains willing to work with this sellerHowever, Etsy maintains that all requested information requested in Etsy’s inquiry regarding all items cited must be providedOur handmade policies, to which the Customer agreed, are available at [redacted] .Etsy considers this matter closedIf you have any questions please contact me at [redacted] .Sincerely,AprilEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets further forth Etsy’s position regarding the complaint dated June *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the rejection, the Customer states that she should be refunded for her purchase from a seller on Etsy (the “Seller”), and that she was unaware of the current timeframe to file a case The Customer may wish to note that, while opening a Not as Described case provides buyers with the ability for Etsy to take a closer look at what they’ve received as compared to what the seller listed on Etsy, Etsy does not have the ability to mediate such disputes outside of our case systemOnce the option to open a case expires, it can’t be reinstated, and Etsy is unable to mediate Not as Described concerns The Customer may also wish to note that, as a venue, Etsy does not enforce the lawThough sellers are required to list their items accurately, we are unable to investigate these concerns for the reasons stated aboveMoreover, our Buyer Policy states: “Etsy will attempt to help you resolve disputes in good faith and based solely on our interpretation of our policies, in our sole discretion; we will not make judgments regarding legal issues or claimsEtsy has no obligation to resolve any disputes.” Finally, the Customer states in her rejection that she was unaware of case eligibilityThe Mediator may wish to note that information about Etsy’s case system can be found in our Terms of UseA link to the Help article which explains case eligibility is included in those terms, which can be found here: [redacted] We do appreciate the Customer’s feedback regarding this, and will share these thoughts with my teamIn the event the Customer has any further questions, we would encourage her to continue working with our Dispute Resolution team at [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely,MeghanEtsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] SO ITS OKAY FOR A SELLER TO SCAM A CUSTOMER In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I still have not received my refundI also have the emails between myself and etsy "customer service" with the SAME response every timeI've gotten an email that says "refund issued" and "there has been an error in our refund to you" which has yet to occurHowever, I never received a refund from etsy, just a second charge from themI have not responded to the last email from etsy because my attorney (as I stated in the email to etsy previously) is now handling this matterEtsy is sending out "refund emails" but not actual refunds just to cover their "day" periodThis is why I now have my attorney coming after themI've read reviews and complaints about this company and my only regret is that I did not read them soonerThis issue has not been solved and I will continue on with my actions until my full refund is received Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims that their account was terminated, and that the funds in the Customer’s account have been held.We do not make such decisions regarding the revocation of account privileges without great consideration, but a history of transgressions on the Customer’s account has brought us to the conclusion that our relationship must come to a closeWe are not able to reconsider the Customer’s account statusAll funds in this Customer’s account resulted from transactions completed through Etsy’s Direct Checkout systemAs Etsy’s Direct Checkout Terms of Use state, “if we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.”Etsy’s Direct Checkout Terms of Use further explain that, “a hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.”To be clear, the funds in the Customer’s Shop Payment Account will be released to the Customer days from the day the Customer’s account was deactivatedThis is to ensure that funds will be available to issue refunds to buyers on the Customer’s behalf, should additional cases be opened against their shopAccording to our records, this was outlined to the Customer on May 24, and again on May **.Please note that we also clearly disclosed to the Customer the risk of these consequences prior to refusing service to their account for violations of our policies and prior to placing a hold on these fundsShould new questions or concerns arise, the Customer may email us at [redacted] for further assistanceEtsy considers the matter closed at this time If you have any questions, please feel free to contact [redacted] Sincerely,MeghanEtsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesCheryl Gushard (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the rejection, the Customer states that she has had difficulty contacting Etsy about this issue, and would like her funds returned to her card.Our records indicate that an Etsy Administrator has been in touch with the Customer about this issue on August **, and again on August **We understand that the funds in question have not yet been returned to the Customer’s card.Etsy is currently working with our payment processing partner, Worldpay, to resolve this matter, and expect a resolution very soon.The Customer also states that she would like a phone call from Etsy to discuss this matterEtsy is only able to offer support via telephone through the Request a Phone Call toolInformation about this tool can be found at the following Help [redacted] Etsy sincerely apologizes for the time it is taking for this issue to be resolvedIf the Customer would like to request a phone call, they may do so through this contact form: [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely,CamilleEtsy, Inc