Profit Systems

After receiving the complaint I realized that our staff had already requested the refund from the issuer of the Vehicle Service Contract on July 7th. This process normally takes about 6 weeks so we should receive the refund shortly. As soon as we do we will send it to [redacted].

In response to [redacted] [redacted] complaint. Her title was mailed to her on July 17, 2015. The title number we provided her is her title number. She may take her [redacted] drivers license and the title number to her local BMV and receive everything she needs in short order. We are not going to do anything further. -- James G[redacted] [redacted]

We take Finance compliance very seriously at Chesrown.  I am sorry that Mr. [redacted] is upset about having his credit run by our dealership.  We received a digital credit application submission  on 8/17.  In order to submit the personal information of this nature, the user had to...

provide a drivers license # in order to verify their identity.   The user also has to accept the following terms prior to submission: "By clicking NEXT and proceeding to the next screen, you understand and acknowledge that you are providing express and irrevocable consent for dealership to access your credit file and that as a result an "inquiry of credit" may appear on your credit report."I have attached a screenshot of the info we received via the digital application.  Furthermore, We follow a protocol in which we contact the applicant personally to verify the information provided.  In this case [redacted] spoke to one of my consultants and provided him with a vehicle of interest to pursue a loan for.   I apologize for the inconvenience and aggravation this has caused [redacted].  I hope this helps.

In response to [redacted] [redacted]s complaint. Her title was mailed to her on July 17, 2015. The title number we provided her is her title number. She may take her Ohio drivers license and the title number to her local BMV and receive everything she needs in short order. We are not going to do anything...

further.  James GPresident / DealerChesrown Chevrolet Buick GMC

The dealer location on East side of 23 told me they received my approval from GM the location on West side of 23 said they had nothing and I stated so your guys across the street lied to me and the salesman said yes and started laughing. They wanted to do another credit inquiry I declined. Maybe their business practices should be forwarded to Mike Dewine office. I think that's what I will do. Thank you for attempting a resolution.

Mr. Jim G called Revdex.com. He said he has given the consumer three different options to obtain her title, including coming into the dealership and signing paperwork. She has not done any of these so there is nothing further he can do to assist her.