Professional Turf Management Services

Initial Business Response / [redacted] (1000, 15, 2015/07/08) */ ***Document Attached [redacted] In response to ***'s comments, we would like to say that we do not like any of our customers to be disappointedWe do our best to make sure that we are meeting their needs and expectationsThe landscaping we installed, did follow the plans that we outlined on the photo that she was givenWe even moved her up on the schedule to accommodate a party that she would be giving, so that the work would be completed by that dateThe landscaping was installed in April, so some of the plants were still putting on spring growth and would continue to get larger over the next few weeksThe design did not show a terraced wall, it showed a single wall at the end of a slope to retain a hillsideThe design did not show the utility meter being hidden, mostly because [redacted] requested that we not use any evergreensEven though it was clear on the design photo that the utility would not be hidden, I offered to install an evergreen that would block it and she declinedI also offered to send the crew the next morning to do additional clean up and she also declinedThe landscaping contained the exact about of plants, mulch, weed barrier and stone that I had quoted her and installation was performed in the amount of time that had been estimated, as well as all work being completed before her deadline dateAs I mentioned, we do our best to accommodate all of our customers needs, but ***'s response to us was that she wanted nothing more from usWe would have been happy to have worked with her regarding her complaints, but her tone was that she was finished discussing the issueI would like to follow this up by saying we have been in business for years, we are a small locally owned and family operated business and that a large portion of our customers are people that we have worked for repeatedlySome of them for the full length of our businessDuring our years of business we have only had one other complaint filed with the Revdex.com and that person later hired us again and apologized for the report against us Thank you for looking at our company, I am always happy to discuss any further concerns [redacted] Proscape Landscaping LLC XXX-XXX-XXX

Initial Business Response /* (1000, 15, 2015/07/08) */
[redacted]Document Attached[redacted]
In response to [redacted]'s comments, we would like to say that we do not like any of our customers to be disappointed. We do our best to make sure that we are meeting their needs and expectations. The landscaping we...

installed, did follow the plans that we outlined on the photo that she was given. We even moved her up on the schedule to accommodate a party that she would be giving, so that the work would be completed by that date. The landscaping was installed in April, so some of the plants were still putting on spring growth and would continue to get larger over the next few weeks. The design did not show a terraced wall, it showed a single wall at the end of a slope to retain a hillside. The design did not show the utility meter being hidden, mostly because [redacted] requested that we not use any evergreens. Even though it was clear on the design photo that the utility would not be hidden, I offered to install an evergreen that would block it and she declined. I also offered to send the crew the next morning to do additional clean up and she also declined. The landscaping contained the exact about of plants, mulch, weed barrier and stone that I had quoted her and installation was performed in the amount of time that had been estimated, as well as all work being completed before her deadline date. As I mentioned, we do our best to accommodate all of our customers needs, but [redacted]'s response to us was that she wanted nothing more from us. We would have been happy to have worked with her regarding her complaints, but her tone was that she was finished discussing the issue. I would like to follow this up by saying we have been in business for 23 years, we are a small locally owned and family operated business and that a large portion of our customers are people that we have worked for repeatedly. Some of them for the full length of our business. During our years of business we have only had one other complaint filed with the Revdex.com and that person later hired us again and apologized for the report against us.
Thank you for looking at our company, I am always happy to discuss any further concerns.
[redacted]
Proscape Landscaping LLC
XXX-XXX-XXX