Professional Restoration Services, Inc.dba PRS

Hello,I am very sorry to hear that there have been issues on your project, we strive for excellent customer service and I will do my best to research your file and find out why that did not happenI understand that the flooring work has been completed and a walk-through has been scheduled with our production managerI hope that he will be able to address all of your concerns at that meeting and resolve any outstanding issuesPlease contact me if that does not happen or if you are in need of further assistanceThank you, [redacted]

Thank you for the informationAs stated by customer, we have been in contact with them and have been making attempts to address customer concernsWe will continue to try to work with customer to resolve remaining issues

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please see attached. 
Regards,
[redacted]

Hello,I am very sorry to hear that there have been issues on your project, we strive for excellent customer service and I will do my best to research your file and find out why that did not happen. I understand that the flooring work has been completed and a walk-through  has been scheduled...

with our production manager. I hope that he will be able to address all of your concerns at that meeting and resolve any outstanding issues. Please contact me if that does not happen or if you are in need of further assistance. Thank you, [redacted]