Professional Products & More!

Attached you will find a copy of every customers receipt.  This receipt clearly states that items must be "unused items(s) that are in a resaleable condition" may be returned for a refund.  All of our straight razors are sold professionally packaged(not sealed). These products come...

directly from the manufacture to our store. Once they leave our store, the possibility, with a razor, to have been contaminated  is "likely". We protect our customers, and our public by not accepting these to be returned due to the risk of contamination(Blood contact, aids, viruses, skin contact etc). Many of the contamination examples that we just described cannot be seen with the naked eye. Thus, these type of item(s) cannot be returned. This policy  most people find  very common and a safe practice to protect the well being of all.  If the customer would like to contact the Health Dept, that is with in there right, we simply do not enable a possibly contaminated product to be returned to ensure public safety, and we are confident that the Health Dept will confirm our safe practice. Unfortunately, we are unable to accommodate the customers request in this manner, and feel that we have sold and present the product in good faith, while protecting the well being of the community. Thank you!

I have foolishly used Professional Products and More on a few different occasions over the past 5 years. Thinking they would improve service and maybe I did something wrong. This last time was the final straw. Every time I sent in a repair I was over charged for shipping and extra unrequested work.
One example is, I sent in an USPS insured packaged. However Professional Products told me upon billing that certain items (i.e. clipper casing, and blades) were damaged/broken when it arrived. I asked them why did they not tell me this upon receipt of my package so that I could get compensation from the USPS because it was insured, there response was that they didn't feel the need to contact me about it because the amount was deemed less then the clipper/trimmer cost. This is absurd due to the multiple random charges that they should have consulted with me about before doing the work and charging me.
Their customer service is poor, the overcharge, perform unrequested work, break materials on your tools to get more money from you, and do not offer detailed email with your shipping tracking number.
This business in my opinion is owned and operated in a very sad and desperate fashion.
Kevin, the manager/owner is not someone I would trust again with my business. He has extremely poor customer service and business practices!

We have attached a copy of the Warranty from the Wahl Corporation. The customers option(s) are defined there. We cannot deviate from this as stated. Thank you!

The customer, purchased a sanitary product, a shaver and used this. Due to sanitary reasons, the product cannot be returned, which is clearly stated on the customers receipt. The customer claims that the product is defective, thus we sent the Wahl Warranty instructions, that states clearly his legal options. The Warranty also states that blades are not covered as these are wearable parts, and this is the part the customer is claiming is broken. Return or reimbursement is not an option under the Wahl Warranty.  Please see attachments that show we have acted in "good faith".  The customer did willfully purchase a replacement blade for approximately $14.00. This shows we have shown good faith and have worked within the legal options that are available. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The online merchant did not have the item in stock , which if I knew this, I would have never ordered the clippers.  Only after charging my credit card did I receive a notice a day later saying the item was not in stock. I was decieved into believing they had the item and was ready to ship via FedEx in 4 days.  The add was false and misleading, They never had the item, again how can u charge me a restocking fee when u never had the item in stock.  They should put on the website that the item was out of stock?  It was false advertisement at it best.  No I will not accept this.  Again I only ordered because the add said it was available and ready to shop in four day.  They lied to make the sale.

At no time did Professional Products & More state that the unit was in stock, nor, did we state it would be delivered in 4 days. The customer wished to cancel there order after it was processed. The customer was notified of the chargers to cancel there order. Here is this acknowledgement:Re: Order number [redacted]From:[redacted]Add to ContactsSent:Tue, Aug 11, 2015 at 1:46 pmTo:[redacted]I want my shipping and handling back as well.  You people will not get one penny from me.  Your process was deceptive. Return policy and cancelations is apples and oranges. As long as I got back every dime, you won't hear from me.   I will not pay u one red cent so if 131.56 is what u charged anything over that I want it back on my card asap   You people are ridiculous !!! On Aug 11, 2015, at 4:33 PM, [redacted] wrote:We have issued you credit as you have indicated you wanted to cancel your order. The amount of credit was $131.56 per our website posted policy. We have allocated the Limited Edition Black Label to another individual. Due to your abusive language, this email has been marked as SPAM,   Thank you!  Customer ServicePROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted]FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄ Message-----From: [redacted]Sent: Tuesday, August 11, 2015 11:46amTo: "[redacted]" <[redacted]>Subject: Re: Order number [redacted]I'm going to call my credit card company Bcuz u is process a order that u didn't have.  You should have stated that it was on back order and you never did. I'll have them fight it.  You should have never took money for something u didn't have.  You took my money by deception.  [redacted] your return policy.   Your company is corrupt. And your customer service is the worst.  I will be [redacted] , ** . [redacted] and anything else I can do to warn people about your unprofessional service.   Sent from my iPhoneOn Aug 11, 2015, at 2:16 PM, [redacted] wrote:Yes, We can cancel your order. Please acknowledge our return policy via email and we will get this processed:Here is a link to our return policy: [redacted] Thank you.  Customer ServicePROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Ste ESan Diego, CA 92123P: [redacted]FACTORY AUTHORIZED SERVICE CENTER:[redacted]
WWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPRODUCTSANDMORE-----Original Message-----From: [redacted]Sent: Tuesday, August 11, 2015 10:11amTo: "[redacted]" <[redacted]>Subject: Re: Order number [redacted]I would like to cancel order number [redacted].  This is one of the worst companies I've dealt with via internet in my life !!!!Sent from my iPhone--------------------------------------------------------------------------...⇄ note the customers response of " [redacted] your return policy." in the above email.Professional Products and More just simply canceled the order, per the customers request, after they acknowledged our policy in regards to this.We feel that the processing charge was/is valid. Thank you[redacted]PROFESSIONAL PRODUCTS & MORE!9350 Clairemont Mesa Blvd Suite ESan Diego CA 92123Phone ([redacted]FACTORY AUTHORIZED SERVICE CENTER:ANDIS-LISTER-OSTER-WAHLWWW.PROPRODUCTSANDMORE.COMWWW.FACEBOOK.COM/PROPROD...⇄

Review: I bought a Wahl professional shaver/shaper from Professional Products & More and used it the next day and the foil guard over the blade had a tear that was cutting my head so I took it back to this store and [redacted] the owner said it was my fault for pressing in down on my head too hard and causing the defect. I ask him where did it say this in the manual and he said I couldn't read it was in the manual. I became very upset because he made me buy another cover or the shaver for 14 dollars after I spend 70 dollars for the shaver and only had it for a day. He never offer to replace the shaver or the cover he said it was a health hazard to replace and it said it on the receipt. I looked on the receipt and it said" In the event something is wrong with the item you purchased, we will either repair or replace the item at our discretion as long as you return the item to us within 30 days". he call the police and lied on the 911 call saying their was a big black man in his store throwing things around so I waited for the police and they saw he was lying. The police said I committed not crime I just wanted the defective product replace he told the police he would not replace it and I am not welcome back into the store. The owner [redacted] has not customer service skills and I will never recommend the store to anyone.Desired Settlement: I would like the product I purchased to be replaced or a refund.

Business

Response:

We have attached a copy of the Warranty from the Wahl Corporation. The customers option(s) are defined there. We cannot deviate from this as stated. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Business

Response:

The customer, purchased a sanitary product, a shaver and used this. Due to sanitary reasons, the product cannot be returned, which is clearly stated on the customers receipt. The customer claims that the product is defective, thus we sent the Wahl Warranty instructions, that states clearly his legal options. The Warranty also states that blades are not covered as these are wearable parts, and this is the part the customer is claiming is broken. Return or reimbursement is not an option under the Wahl Warranty. Please see attachments that show we have acted in "good faith". The customer did willfully purchase a replacement blade for approximately $14.00. This shows we have shown good faith and have worked within the legal options that are available. Thank you!

Review: I purchased a beauty case. Upon opening it from the box I noticed that there were issues with the quality of the product. Metal clip that holds case closed was manufactured wrong. Causing the case to not stay closed.Desired Settlement: Exchanged for new product of the same nature that is not defective.

Business

Response:

Here is the chain of events......You purchased a Metro Hard Clipper Case from us on 09/05/14 for $69.95 on Invoice #[redacted]. You visited our store on 12/30/14 complaining that the item is defective. After looking at the item, which has a broken hasp on the outside along with a large surface scratch, as well as a broken rivet inside, we determined that this unit has seen significant use and was not defective. We contacted you on 01/17/15 that the unit could no be repaired/replaced. When you came into our store on 02/26/15 to pick it up, we informed you to contact the manufacture, Metro, as maybe they could assist you as we are not a warranty center for them. Professional Products & More, a Revdex.com A+ rated company, continues to provide world class customer service since 2003.

Review: I placed a order online Wed, Aug 5th 2015 for Andis clippers. At the time of my order the website had advertised that they had the item in stock and that I would have the tool in 4 days time via Fedex shipping. After placing my order I received a generic email with only the item number [redacted]. I didn't receive a tracking number or any other type of information that could allow me to track my order or see updates about my order. Around the 8th I looked up my account online and was told that they were to receive a new shipment around the Aug, 17th. I try to phone the company to let them know I was going to be out of town for the the week of the 17th and could I get more info on the delivery date because I did not want a $150 tool sitting outside unattended for days. I was told that I could not talk to anyone by phone , only by email. I sent the company a very detailed email about why I could not have this clipper delivered in addition to advising the company that they falsely advertise having the clipper in stock on the day of the 5th on their website. As a consumer , I should have the right to know prior to making a purchase if I want to wait 14 days or more for something that was promised to me in 4 days. I received a email from the company stating that the clipper was coming on the 17th , they did not call me back as I asked to make better delivery arrangement , again because I wasn't going to be home for the week. Every single time I tried to call, I was shut down and said to send a email After countless attempts via phone and email know one every tried to figure out my circumstance. Basically they tried to make me accept their terms which was not wise. By the 4th email I told the company I wanted to cancel the order, and that they should advise people when they don't have something in stock. I was then told that I would be charged a restocking fee and a delivery fee which I strongly disagree with. False advertisement at it best and horrible serviceDesired Settlement: I would like to get a full refund due to the deceptive tactics of the website, they charged my card and didn't have the product in stock, I don't want to give this company a dime of my money. Also I would like for the Revdex.com to make sure they have to advise prior to the customer paying . that the item is not in stock. This is the only way to conduct good business. In addition to emailing out tracking orders for customers along with talking to a human even if you made a online order.

Business

Response:

This customer did place and order via our online store. This order was processed. Then the customer requested to cancel the order. We then processed the customers request and cancelled/refunded per our posted online store policy:

Review: I purchased a straight edge razor, bladeless, stainless steel from this business on 2/12/14. This is my first time purchasing from this business. I asked the man at the counter about straight edge razors. I was looking to purchase as a gift for my boyfriend. I explained he has never used one that I know of. He recommended a nice looking razor in his display case. It was opened and on display in his glass display. He recommended this product because it uses replaceable blades. He aslo advised since my boyfriend has never used this type of razor that safety blades would be good. He proceeded to show me how a safety blade can not cut the skin. He did so by using a blade and slicing at his hand, no cuts, no blood. Great this one will do. I purchased a hair gel, the razor, and the safety blades, and tweezers for myself. I paid with my debit card. Grabbed my receipt and read over the return policy before leaving just in case my boyfriend needed to return this. The return policy is 30 days with a receipt so I thought this was great. My boyfriend thought he would never use a razor of this type so he called the company to ask about refunding, he was told to bring the product in with the receipt and the person who purchased would need to be present with the card used to purchase. The store manager needed to see the condition of the product.

I then went into the business a second time on 3/5/14. I spoke to the store manager, the same person who sold me the item. He said absolutely not because of safety and sanitary reasons he would not be able to refund. All items were unused. He proceded to say that the item was not factory sealed therefore he can not refund. I then stated that I purchased it opened from his display case. It has no blade. He said he has no idea if we used it, got blood on it, and cleaned it up. I then aksed why does your return policy not state all sales are final? He then rolled his eyes and looked to the customers for support on his view, and continued looking at the other customers while he was speaking to me. He says lady you can't go buy a toothbrush and then go back and return it. I said a toothbrush is sold in a factory sealed package, therefore if I needed yes I could return an unopened toothbrush. I then explained how he sold me an opened bladeless straight edge razor how do I know it was sanitary. Hed did touch all of the straight edge razors in the display case to show them to me. I touched them also. I purchased one of the many that we both touched. He said again looking at the other customers that he can't help me and I can try ebay.

I was really disappointed in the customer service or lack of. The rudeness and ignorant comparisons. The improper selling of open items that are final sale but not noted as final sales. If he is concerned over unsanitary items being returned to his business. I'm also concerned over the unsanitary open items sold in his store. I did address that with him. I saids 90% of your items are not factory sealed so in reality you do not honor what your receipts states and you do not refund any of those items. His answer was "pretty much". Unprofessional, and misleading, improper sales practice.Desired Settlement: My request is number one a refund. Secondly Revdex.com to help this business correct the improper sales practice. Possibly the health department needs to be involved in the improper selling of sanitary items opened and on display. This company is selling opened products but then refuses refunds due to possibly sanitary issues. Then I agree if you can't refund what you are selling then make sure you first are selling factory sealed sanitary items yourself.

I would like to hear back from Revdex.com and the business in question on the steps and outcome to this problem. Thank you for your time.

Business

Response:

Attached you will find a copy of every customers receipt. This receipt clearly states that items must be "unused items(s) that are in a resaleable condition" may be returned for a refund. All of our straight razors are sold professionally packaged(not sealed). These products come directly from the manufacture to our store. Once they leave our store, the possibility, with a razor, to have been contaminated is "likely". We protect our customers, and our public by not accepting these to be returned due to the risk of contamination(Blood contact, aids, viruses, skin contact etc). Many of the contamination examples that we just described cannot be seen with the naked eye. Thus, these type of item(s) cannot be returned. This policy most people find very common and a safe practice to protect the well being of all. If the customer would like to contact the Health Dept, that is with in there right, we simply do not enable a possibly contaminated product to be returned to ensure public safety, and we are confident that the Health Dept will confirm our safe practice. Unfortunately, we are unable to accommodate the customers request in this manner, and feel that we have sold and present the product in good faith, while protecting the well being of the community. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business sold me a straight edge razor "unpackaged". This is the complaint. This business is giving false information. This razor was opened and sitting in a display case. I purchased this product not professionally packaged. Now a product of this nature should be packaged and sealed, especially to protect us the consumer.

I do not agree with a business who sells products, that could come into contact with blood, outside of professional packaging. This is not safe, not sanitary, and a scam to consumers who will later be denied a return of their unpackaged items.

Very unfortunate that SanDiego allows a business like this to sell products in this manner. If this business worried about the well being of the general public they would never fathom selling un-sealed razors. Shopping at a general store is safer. The public can purchase razors in sealed packaging at a general store/drug store.

My complaint will hopefully have the Revdex.com look into the false statement made by this business. Please help other consumers. Stop this business from selling "sanitary products" outside of packaging. Keep sanitary producst in factory sealed packaging. No exceptions.

Regards,

Business

Response:

As you can see from the attached pictures, this is how the product is sent/delivered to us from the manufacture. As we previously stated, this item is packaged professionally, meaning it is not sealed or clammed pack. Thus, once sold, the sanitary status can no longer be validated, thus the item is not resaleable. Our receipt clearly states that the item must be "in a resaleable condition". We have simply sold the item how it is delivered to us, and have clearly stated our return policy on our receipt, and acting in good faith protecting the community from possible contamination. We also are held to the strict enforcement of the State of California Cosmetology Boardd which governs the sanitation of these products. Thank you!