Professional Massage & Skin Care

my name is [redacted] , Owner and Operator of PMSC Muscular Therapy (formerly named Professional Massage And Skin Care) in Barre, VermontMs [redacted] has requested a refund from the gift card purchases totaling $Although it is against my policy to do so, and having a non-refundable gift card policy, I tried to accommodate her with to come and receive services, however because the dates I offered her to use those gift cards were not going to work for her, I agreed to give her a refund to keep in good with customersI have offered on numerous occasions to refund her money upon returning the actual physical gift cards back to the business shop, to start the refund processI have asked her to simply mail or to stop in person with advanced notice so that she could get her refund back in a timely mannerBecause she has refused to return the gift cards, it has unfortunately delayed the refund for several weeks nowI am checking in with my Square payment processing company to see if there is a way to handle the refund process without actually having the physical gift cards presentI will be sending another email to the Revdex.com with text conversation exchanges between Ms [redacted] and myself from the dates of 2/24/to present

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

my name is [redacted], Owner and Operator of PMSC Muscular Therapy (formerly named Professional Massage And Skin Care) in Barre, Vermont. Ms. [redacted] has requested a refund from the gift card purchases totaling $300.00. Although it is against my policy to do so, and having a non-refundable gift...

card policy, I tried to accommodate her with to come and receive services, however because the dates I offered her to use those gift cards were not going to work for her, I agreed to give her a refund to keep in good with customers. I have offered on numerous occasions to refund her money upon returning the actual physical gift cards back to the business shop, to start the refund process. I have asked her to simply mail or to stop in person with advanced notice so that she could get her refund back in a timely manner. Because she has refused to return the gift cards, it has unfortunately delayed the refund for several weeks now. I am checking in with my Square payment processing company to see if there is a way to handle the refund process without actually having the physical gift cards present. I will be sending another email to the Revdex.com with text conversation exchanges between Ms. [redacted] and myself from the dates of 2/24/18 to present