Professional Karate Institute MMA - Ju Ki Do

I am sorry that this correspondence appears to be a cyclic repetition, therefore I would like to state our stance and justification for such.1.) We did run a fitness campaign in partnership with the FitSmart organizationThis campaign was a success and there was a briefing held with each of the participants upon joiningDuring this briefing each participant was not only told about the month agreement, but also was required to sign the page packet, each of which discussed the month commitment along with the week requirements for breaking the commitment2.) As a partner with the FitSmart organization, we at PKIMMA do not have sole authority to break anyone's contractFitSmart gave us the legal responsibility to provide service which includes the attendance monitoringMr [redacted] has not participated in the program after his initial classes, and his documented reasoning is related to his personal dissatisfaction and not to a relocation, medical condition, nor our ability to provide service.3.) Based upon the summary of events, and taking Mr [redacted] ' complaints into consideration and review, if we were to push for a termination of his membership, or any form of a refund, it would set a precedent that is not desirable for a martial arts - fitness studioEvery participant was given the same, equal and fair treatmentMr [redacted] ' perception of value is not a valid justification for us to break policyHad he participated and completed the weeks that he committed to, this discussion would have a different, and possibly more pleasurable tone.I appreciate the involvement of the Revdex.com in this matter and I hope that this issue is now resolved

Complaint: [redacted] I respectfully reject the response from PKI MMA Also, Ms [redacted] , I know the Revdex.com does a wonderful job to edit complaints to protect privacy rights, but if you could please make sure the attachment submitted is not publicly posted on the Revdex.com website, I would greatly appreciate it The attachment has my personal information including my social security number, driver’s license, home address, phone number, etc Even more concerning is the carbon copy of the “Program Guidelines & Procedures” that has my financial account information near the bottom Mr [redacted] (or PKI representatives), please review your records of my involvement with your facility more thoroughly before my private, personal and financial information is sent out to ANY outside party Thank youWhen I brought this issue up with the facility initially, it was because I received a letter from PKI's third-party billing company, National Acceptance Company ("NAC"), stating that I owe $to NAC's client, PKI I called them upon receiving the notification to find out why I owed money only to find out that my account was showing a twelve (12) month membership After receiving this information, I called the facility directly (multiple times) without any answer and was unable to leave a message due to a voicemail box that was not set up At the point, I brought the issue to the main contact at the facility, Mr [redacted] Mr [redacted] relayed to me a different number I could call and leave a message to in the event there was not a person available to answer I called and left a message without any response from a representative at PKI and as a result, emailed Mr [redacted] again to resolve the matter I was then informed that they “did not have the authority to terminate” my agreement and that this program was launched as a partnership between FitSmart and PKI If that is still the case, I do not want to waste anybody’s time and would rather speak to a representative directly who has the authority to do so I tried to ask for this information from the facility directly, but it was never relayed to myself In the meantime, I have put together a more detailed description of my firsthand experience at the facility for review by the person(s) with authorityThe Business Response does not correctly state the events that occurred when I was attending the 16-week program I have taken the liberty of cc’ing both Mr [redacted] and Mr [redacted] to expedite this process since they will receive this anyways Mr [redacted] is the chief instructor at PKI’s facility in San Antonio Mr [redacted] is the gentleman who oversaw signing up the members and is not an employee or instructor of PKI, nor does he reside in San Antonio Mr [redacted] works for FitSmart Marketing Company (the company that partnered with this facility to try out the new program) and came to San Antonio to promote the program and sign new members up I (“Mr [redacted] ”), did fail to thoroughly “review the documentation” when I signed up for the 16-week program and my signature is on the two (2) pages that required it However, this is not the reason I filed the complaint My original complaint had multiple reasons Furthermore, I did not fail to “pay attention to the ‘verbal’ instruction that was provided during enrollment” The actual problem is that I took what I heard as the truth without reading the details Mr [redacted] explained to me and my understanding was that this was a new 16-week program (not a yearlong agreement) that PKI was trying out and that I would love it He asked me to fill out the "Week Weight Loss Study Candidate Profile" that was attached with the "Business Response" on page three (3) while he tended to two (2) woman who walked in shortly after myself inquiring about the same program He gave them the same page and then sat down with myself again where he continued about the program He told me the program was 16-weeks, but I could choose to continue or not continue when the program was over and that the initial payment was similar to a gym membership where you pay the first and last month ($100) at the beginning and then pay for the other two months ($50/month) Everything that is under “Membership Options” was completed and filled out by Mr [redacted] It was and still is my understanding that I was signing up for Option not Option The reason I bring the above into this is because Mr [redacted] (the main point of contact for myself in this situation) had nothing to do with signing me up and has never met me, nor I him I did not even know he existed until I received the bill from NAC and looked for a contact at PKI This is an issue because he claims, "staff and representatives followed a strict policy with each individual and have produced remarkable success and results as evident" Mr [redacted] was the only "staff and representative" I spoke to when I walked into the facility for the first time and the only individual I witnessed signing others up Therefore, Mr Jackson would only know that part of the process based off what Mr [redacted] communicated to him In the "Business Response" from the facility it says that "the first week of our trial did have an overcrowded 6pm session The following week we added additional classes to alleviate the crowding and allow a comfortable training environment" First, my "first week" was not the actual first week of the program When I started (on a Monday), there were members that had already been there three (3) times the week prior and told me that my first day was the start of the second week Second, classes were not added until the third or fourth week and it did not "alleviate" any crowding, as every single workout I attended I was bumping into someone next to, in front of or behind me The attendance records that are used to keep track of member’s attendance are sheets of paper placed at the main desk of the facility where members are supposed to find his/her name and mark the class/day/time you are attending Each time I checked in, there was nobody at the desk in charge of checking members in or properly identifying members by I.D or other means for an accurate attendance record In fact, there were multiple times where myself or other members would find ourselves had already been checked in for the class at that time or for an earlier class that day The point is, the facility and its representatives state that “in order to be eligible to terminate after the weeks the requirements were simply to attend classes per week for the weeks” This is not even remotely possible to enforce when members sign themselves in without identifying themselves to an employee of the facility and there are not any other means of providing accurate attendance recordsThird, the response states, "We recruited sets of participants" The ad I saw on Facebook said that PKI was looking for participants that are ready to change their lives for a new 16-week program and to hurry because spots were filling fast It did not say sets of participants It did not say a yearlong agreement It said weeks andparticipants Regarding the claim that "the marketing was not gender specific", when I attended my first class, there was not one (1) single male member participating except for myself Curious, I went to the facility's Facebook page for the program immediately after the class and started looking at past posts only to stumble upon an ad that was specifically advertised that the facility was looking for ladies Upon finding this out, I asked a couple people in the next class and found out that one of them saw the same advertisement and was surprised to see men in the class (this class had one other gentleman this time) I also heard that the coach leading the class was under the same impression originally (she would even yell out encouragement during the workout “great job ladies”) and had supposedly just completed the program herself for the first time I do not discredit the woman leading the class, but my understanding was that members would work with our own coaches or instructors that have a strong MMA background Additionally, the advertisement said the program included free meal plans that we could use to assist in weight loss These meal plans are publicly displayed on the facility’s website http:// [redacted] ’ where anybody with internet access can view There is absolutely zero value for these plans when people who are not even members can view and use them free of charge Regarding the comment from the facility, “we do not want to leave a bad impression with any patron of our establishment, but also it is not fair to us as an organization to allow one person to violate the standards that everyone else is being held to in regards to our service”, I did not violate any “standards” and do not even know what these “standards” are referring to Additionally, I know for a fact that I am not the one and only person that has experienced something similar to one of the topics mentioned in this complaint I do feel that the organization violated certain principles and that the “strict” policy claimed to be followed is incredibly flawed and that this “trial” program failed If I did not feel this way, I would not be fighting for what I think is fair If whoever oversees this program, could please step forward and provide resolution that would be appreciated If not, I would have to ask that the Revdex.com delegate the next steps in resolving this matter Thank you, [redacted]

Complaint: [redacted] I am rejecting this response.Revdex.com, please delegate the next steps Regards, [redacted]

I have attached the original contract signed by Mr***There are pages which redundantly explain that the contract that he signed is a one year agreement, with a week commitment to startIn order to be eligible to terminate after the weeks the requirements were simply to attend
classes per week for the weeksHis signature is on all three of the pages. With regards to his complaint of the overcrowding: The first week of our trial did have an overcrowded 6pm sessionThe following week we added additional classes to alleviate the crowding and allow a comfortable training environmentWe recruited sets of participants and are offering classes per week to reduce overcrowdingEach participant is required to participate in classes per week. With regards to the female market: The marketing was not gender specificWe advertised to people willing to take a fitness challenge and lose weight through our martial arts disciplineCoincidentally this market is primarily female I do not feel that our organization has violated any legal, moral, business, or social principles, and Mr*** has failed to review the documentation and pay attention to the verbal instructions that were provided during enrollmentOur staff and representatives followed a strict policy with each individual and have produced remarkable success and results as evident.We do not want to leave a bad impression with any patron of our establishment, but also it is not fair to us as an organization to allow one person to violate the standards that everyone else is being held to in regards to our service

Complaint:
[redacted]
I respectfully reject the response from PKI
MMA. 
Also, Ms. [redacted], I know the Revdex.com does a wonderful job to edit complaints to protect
privacy rights, but if you could please make sure the attachment submitted is
not publicly posted on the Revdex.com website, I would greatly appreciate it.  The attachment has my personal information
including my social security number, driver’s license, home address, phone
number, etc.  Even more concerning is the
carbon copy of the “Program Guidelines & Procedures” that has my financial account
information near the bottom. 
Mr.
[redacted] (or PKI representatives), please review your records of my involvement with
your facility more thoroughly before my private, personal and financial information
is sent out to ANY outside party.  Thank
you.
When I brought this
issue up with the facility initially, it was because I received a letter from
PKI's third-party billing company, National Acceptance Company
("NAC"), stating that I owe $110 to NAC's client, PKI.  I called
them upon receiving the notification to find out why I owed money only to find
out that my account was showing a twelve (12) month membership.  After
receiving this information, I called the facility directly (multiple times) without
any answer and was unable to leave a message due to a voicemail box that was
not set up.  At the point, I brought the issue to the main contact at the
facility, Mr. [redacted].  Mr. [redacted] relayed to me a different number I
could call and leave a message to in the event there was not a person available
to answer.  I called and left a message without any response from a
representative at PKI and as a result, emailed Mr. [redacted] again to resolve the
matter.  I was then informed that they “did
not have the authority to terminate” my agreement and that this program was
launched as a partnership between FitSmart and PKI.  If that is
still the case, I do not want to waste anybody’s time and would rather speak to
a representative directly who has the authority to do so.  I tried to ask for this information from the
facility directly, but it was never relayed to myself.  In the meantime, I have put together a more
detailed description of my firsthand experience at the facility for review by
the person(s) with authority.
The
Business Response does not correctly state the events that occurred when I was
attending the 16-week program.  I have
taken the liberty of cc’ing both Mr. [redacted] and Mr. [redacted] to expedite this
process since they will receive this anyways. 
Mr. [redacted] is the chief instructor at PKI’s facility in San
Antonio.  Mr. [redacted] is the gentleman who oversaw signing up the members and
is not an employee or instructor of PKI, nor does he reside in San
Antonio.  Mr. [redacted] works for FitSmart Marketing Company (the company
that partnered with this facility to try out the new program) and came to San
Antonio to promote the program and sign new members up.  
I (“Mr.
[redacted]”), did fail to thoroughly “review the documentation” when I signed up
for the 16-week program and my signature is on the two (2) pages that required
it.   However, this is not the reason I filed the
complaint.  My original complaint had
multiple reasons.  Furthermore, I did not
fail to “pay attention to the ‘verbal’ instruction that was provided during
enrollment”.  The actual problem is that
I took what I heard as the truth without reading the details.  Mr. [redacted] explained to me and my
understanding was that this was a new 16-week program (not a yearlong
agreement) that PKI was trying out and that I would love it.  He asked me
to fill out the "16 Week Weight Loss Study Candidate Profile" that
was attached with the "Business Response" on page three (3) while he tended
to two (2) woman who walked in shortly after myself inquiring about the same
program.  He gave them the same page and then sat down with myself again
where he continued about the program.  He told me the program was
16-weeks, but I could choose to continue or not continue when the program was
over and that the initial payment was similar to a gym membership where you pay
the first and last month ($100) at the beginning and then pay for the other two
months ($50/month).  Everything that is under “Membership Options” was completed
and filled out by Mr. [redacted].  It was and
still is my understanding that I was signing up for Option 1 not Option 2.
The reason I bring the
above into this is because Mr. [redacted] (the main point of contact for myself in
this situation) had nothing to do with signing me up and has never met me, nor
I him.  I did not even know he existed until I received the bill from NAC
and looked for a contact at PKI.  This is an issue because he claims,
"staff and representatives followed a strict policy with each individual
and have produced remarkable success and results as evident".  Mr.
[redacted] was the only "staff and representative" I spoke to when I
walked into the facility for the first time and the only individual I witnessed
signing others up.  Therefore, Mr.
Jackson would only know that part of the process based off what Mr. [redacted]
communicated to him.
 
In the "Business
Response" from the facility it says that "the first week of our trial
did have an overcrowded 6pm session.  The following week we added
additional classes to alleviate the crowding and allow a comfortable training
environment".  First, my "first week" was not the actual
first week of the program.  When I started (on a Monday), there were
members that had already been there three (3) times the week prior and told me
that my first day was the start of the second week.  Second, classes were
not added until the third or fourth week and it did not "alleviate"
any crowding, as every single workout I attended I was bumping into someone
next to, in front of or behind me.  The
attendance records that are used to keep track of member’s attendance are
sheets of paper placed at the main desk of the facility where members are
supposed to find his/her name and mark the class/day/time you are attending.  Each time I checked in, there was nobody at
the desk in charge of checking members in or properly identifying members by
I.D or other means for an accurate attendance record.  In fact, there were multiple times where
myself or other members would find ourselves had already been checked in for
the class at that time or for an earlier class that day.  The point is, the facility and its
representatives state that “in order to be eligible to terminate after the 16
weeks the requirements were simply to attend 3 classes per week for the 16
weeks”.  This is not even remotely
possible to enforce when members sign themselves in without identifying
themselves to an employee of the facility and there are not any other means of
providing accurate attendance
records.
Third, the response
states, "We recruited 4 sets of 45 participants".  The ad I saw
on Facebook said that PKI was looking for 45 participants that are ready to
change their lives for a new 16-week program and to hurry
because spots were filling fast.  It did not say 4 sets of 45
participants.  It did not say a yearlong
agreement.  It said 16 weeks and45 participants.  
Regarding the claim that
"the marketing was not gender specific", when I attended my first
class, there was not one (1) single male member participating except for
myself.  Curious, I went to the facility's Facebook page for the program
immediately after the class and started looking at past posts only to stumble
upon an ad that was specifically advertised that the facility was looking for
45 ladies.  Upon finding this out, I asked a couple
people in the next class and found out that one of them saw the same
advertisement and was surprised to see men in the class (this class had one
other gentleman this time).  I also heard that the coach leading the class
was under the same impression originally (she would even yell out encouragement
during the workout “great job ladies”) and had supposedly just completed the
program herself for the first time.  I do not discredit the woman leading
the class, but my understanding was that members would work with our own
coaches or instructors that have a strong MMA background.  Additionally, the advertisement said the
program included free meal plans that we could use to assist in weight
loss.  These meal plans are publicly
displayed on the facility’s website http://[redacted]’
where anybody with internet access can view. 
There is absolutely zero value for these plans when people who are not
even members can view and use them free of charge.       
Regarding the comment
from the facility, “we do not want to leave a bad impression with any patron of
our establishment, but also it is not fair to us as an organization to allow
one person to violate the standards that everyone else is being held to in
regards to our service”, I did not violate any “standards” and do not even know
what these “standards” are referring to. 
Additionally, I know for a fact that I am not the one and only person
that has experienced something similar to one of the topics mentioned in this
complaint.  I do feel that the
organization violated certain principles and that the “strict” policy claimed
to be followed is incredibly flawed and that this “trial” program failed.  If I did not feel this way, I would not be
fighting for what I think is fair.  
If whoever oversees this
program, could please step forward and provide resolution that would be
appreciated.  If not, I would have to ask that the Revdex.com
delegate the next steps in resolving this matter. 
Thank you,
[redacted]

I am sorry that this correspondence appears to be a cyclic repetition, therefore I would like to state our stance and justification for such.1.) We did run a fitness campaign in partnership with the FitSmart organization. This campaign was a success and there was a briefing held with each of the participants upon joining. During this briefing each participant was not only told about the 12 month agreement, but also was required to sign the 3 page packet, each of which discussed the 12 month commitment along with the 16 week requirements for breaking the commitment. 2.) As a partner with the FitSmart organization, we at PKIMMA do not have sole authority to break anyone's contract. FitSmart gave us the legal responsibility to provide service which includes the attendance monitoring. Mr. [redacted] has not participated in the program after his initial classes, and his documented reasoning is related to his personal dissatisfaction and not to a relocation, medical condition, nor our ability to provide service.3.) Based upon the summary of events, and taking Mr. [redacted]' complaints into consideration and review, if we were to push for a termination of his membership, or any form of a refund, it would set a precedent that is not desirable for a martial arts - fitness studio. Every participant was given the same, equal and fair treatment. Mr. [redacted]' perception of value is not a valid justification for us to break policy. Had he participated and completed the 16 weeks that he committed to, this discussion would have a different, and possibly more pleasurable tone.I appreciate the involvement of the Revdex.com in this matter and I hope that this issue is now resolved.

Complaint: [redacted]
I am rejecting this response.Revdex.com, please delegate the next steps. 
Regards,
[redacted]