I highly wouldn't suggest purchasing any products from Goffena Furniture, especially from sales representatives [redacted] and/or [redacted].
We purchased a sectional and rug for multiple thousands of dollars and were promised the products in 6-8 weeks, after 11 weeks we finally received our products and they were damaged. We were lied to about the warranty on the couch and the chaise being powered. After confronting them about our damaged products we were offered a discount on our furniture not a replacement for brand new furniture that hadn't even been sat on. They also admitted that they didn't clearly know what products they were selling because the chaise didn't even come in a powered option.
I am highly unsatisfied with their customer service and the way they treat their customers.
Our order was returned on their truck and taken back to Sidney. I will NEVER step foot in their store again.
I understand we may have gotten a "lemon" of a purchase, but I just wanted to warn others of Goffena Furniture's low-quality products, refusal to fix preexisting issues on brand new furniture and their terrible customer service. Please think twice before dealing with/purchasing from this company.
I highly wouldn't suggest purchasing any products from Goffena Furniture, especially from sales representatives [redacted] and/or [redacted].
We purchased a sectional and rug for multiple thousands of dollars and were promised the products in 6-8 weeks, after 11 weeks we finally received our products and they were damaged. We were lied to about the warranty on the couch and the chaise being powered. After confronting them about our damaged products we were offered a discount on our furniture not a replacement for brand new furniture that hadn't even been sat on. They also admitted that they didn't clearly know what products they were selling because the chaise didn't even come in a powered option.
I am highly unsatisfied with their customer service and the way they treat their customers.
Our order was returned on their truck and taken back to Sidney. I will NEVER step foot in their store again.
I understand we may have gotten a "lemon" of a purchase, but I just wanted to warn others of Goffena Furniture's low-quality products, refusal to fix preexisting issues on brand new furniture and their terrible customer service. Please think twice before dealing with/purchasing from this company.