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Suggestion to Revdex.com: Revdex.com should not act BIASED hereBusiness is your member,that does not allow you to act biasedPeople contact Revdex.com to resolve paper Revdex.com should read AD ATTACHED and ask simple question to business WHAT ARE HIDDEN FEES CUSTOMER WILL BE CHARGED TO GET THAT DEALBUSINESS NEVER ANSWERED THAT SIMPLE QUESTION, because they cheated on paperworkFYI: We are not paying $We were told that we will pay $per month for months LESS $(college rebate).And after few day they send us notice that our payment is $112.57.I have simple question to business. DEAL WAS $PER MONTH FOR MONTHS AND $UPFRONT.IS THERE ANY OTHER HIDDEN FEES? PLEASE EXPLAIN? ANSWER THIS QUESTION.I HAVE ATTACHED THE AD AGAINPLEASE SEND THIS AD TO BUSINESS.This is not matter of moneyThis is case of ETHICS and HONESTLYRevdex.com may close saying that business tried their best to resolve issue, but that is not end for meI will take it to court because for me wrong is wrong.Thank you

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

[redacted] from [redacted] called and said that they have just paid and owe the second half. Thanks [redacted]! Whatever you did is working! [redacted]

this paperwork was finalized on 5-19 the check was received by Toyota today for the payments. The dealer makes every effort to finalize all paperwork within 30 days which it has in this case.

the title was sent FedEx Thursday the 17th

Although the vehicle was purchased AS-IS we have agreed to pay 50% of the service bill. The customer was offered an extended warranty which was declined at the time of sale. We have arranged for the car to be fixed for far less than the customer can get anywhere else.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,  [redacted]

I have pulled the customers paperwork and the whole rebate was applied to the deal. The customer was explained all charges which were clearly noted on paperwork signed before delivery. Toyota West has no fault in this matter.

There has been no work on the engine area on my truck since [redacted] did the timing belt change except for oil changes which do not affect the area in question.  Yes the wires show recent signs of wear, which is why there was a problem.  [redacted] is assuming that the wires had a hard contact to the pulley, which would cause fast wear.  But, the wires had only light contact with the pulley.  This leads to a very slow wear ~ 10yrs.  Wires have a corrugated tube, then the coating over the wire before you get to bare wires.  With a light contact (meaning it barely touches and swings), it will take a long time for the wear to occur. Yes, they did ask me to bring it to them, but the truck was not running properly and I did not want to pay for towing to their facility as I had already gotten it to [redacted].  Plus it would have taken me 2-3 hours to get it there from my house.

The timing belt and drive belts were replaced at [redacted] back when it had 86,535 miles and almost 10 years ago.  [redacted] doesn't feel that if we were the ones to route the wires wrong 10 years ago and more than likely someone else had worked on the vehicle. The wires showed signs of...

recent damage based on the photos proved by Mr. [redacted] and they would have been damaged by the pulley much earlier if it was done by [redacted]. We offered to take a look and possibly repair the wires as a goodwill gesture for Mr. [redacted] even though he hadn't had the vehicle back to us since 11/22/2005 but he had already authorized [redacted] to do the work.
[redacted] will not be able to reimburse the customer for the repairs.

We have invited the customer to come in and see if they would like to trade the vehicle in. The customer picked out the car that they currently own so I am unclear why it has taken so long to become an issue. We can only offer to trade the customer out of her car .

We have made customers first payment although it was customers request to redo paperwork 30 days after sale. Toyota west will help no further in this matter.

I spoke to this customer and offered for us to take him  a rental car, pick his up and return the car to him so there would be no inconvenience to him. The customer declined my offer and said they would bring the car back themselves. I had Chris do his repair at cost . As for the door being...

damaged during installation I questioned the technician and he had no recollection of it and said that if he knew it was damaged he would have fixed it on the spot.Thanks

Although we strive to make sure all of our cars are inspected and safe, we do not represent a 10 year old vehicle as being perfect or needing nothing. Toyota West has no interest in paying for customers bill.

The title had to be redone due to a clerical issue. The dealer is handling this and dropping plates off to customer.

I am rejecting this response because: I would...

assume that the term "optional" would mean that your employees shouldn't tell the customers that in order for the bank to approve your loan you "have" to purchase a warranty. How exactly would telling someone they have to do something, be optional? We were told by your finance person that in order for our loan to be approved we had to purchase the warranty because the bank felt better about approving the loan with a warranty. We actually told him "NO" we don't want anything extra and that's when he said the bank won't approve the loan without it. Not sure how that is considered "optional?" Yes I agree it is SUPPOSE to be "optional" but in this case and many others, it was not made to seem that way. He had the option to treat us fairly but chose not to because he knew that we were transferring almost $5,000 in negative equity and found some way to use it against us by saying that a bank would only approve that much negative equity with a warranty. 
Regards,
[redacted]

With regard to complaint ID [redacted], the business mailed the promised accessory following the filing of this complaint, the threat of legal action, and many trips to the dealer.    Please close my complaint as resolved.Thank you, [redacted]

I am sorry for the delay responding to consumers concerns.  The sales associate [redacted] that Ms. [redacted] has been trying to reach has been on leave off and on since April.
Toyota West sold this 2003 Nissan Altima to [redacted] back on February 7, 2015 and since it was 12 years old and...

had 138,040 miles on it at the time of the sale it was advertised on the federal Buyers Guide and on the lot as 100% AS IS. Ms. [redacted] signed on the Federal Buyers Guide and the Buyers order that clearly shows she was buying the vehicle as is. 
As a Goodwill gesture Toyota West would be happy to try and save Ms [redacted] on the cost of repairs to her vehicle through a local repair shop but this will be all we can do to help.
Please see attached copies of the buyers guide and buyers order.

Future issues could be avoided if this business would communicate with its customers. There is no reason that a simple clerical error in which all they required was a new signature...

from my husband should have taken 10 weeks and a trip physically into the dealership today to remedy.  After speaking with them today in person, it is apparent that there is a severe lack of proper communication between managers and staff, as well as staff and customers. Based on the other complaints on the Revdex.com and other review sites, I can see this is a pattern.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

The customer can trade the car for market value at the dealership. Being that the bank and the customer own the truck I would not be able to just take the truck back as it would negatively effect the customers credit.