Professional Coin Grading Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Problem:Re: Complaint number [redacted] I am providing an update on this complaintI requested that PCGS provide a brief comment on each coin as to why they were graded rather than I received a comment on only of the coins that were graded PCGS damaged one of the coins and I provided them with before and after photographs proving this [redacted] asked me to send him the damaged coin and to "give me a few days to find a replacement"The damaged coin was received by PCGS on September On October 17, I communicated with [redacted] by e-mailHe advised me that he would not provide a brief commentary as to the defect on the other coins and he had not even bothered to have the coin examined for damage after daysEven though I send photographic proof of damage to the coin, he advised that "if" the coin had been damaged I would be "compensated accordingly"He no longer advised that he would replace the coinIt is now one month since they received the coin and I have heard nothing furtherI am writing to advise that I consider the PCGS response to my complaint unsatisfactory.Desired Outcome:Replace the damaged coinProvide a brief explanation as to what the defect was on each coin that was graded Regards, [redacted]

PCGS is a division of Collectors Universe which is a publicly traded company In the years since PCGS’s founding, Collectors Universe has graded and authenticated over million items for a combined current value of over $billion The nature of our business is that customers submit their coins and other collectibles to us for authentication and grading servicesIn this instance, this customer received a PCGS-graded coin as a giftIn the customer’s complaint, he mentioned that he was unsure if his friend purchased the coin directly from PCGS or notPCGS does not buy or sell coins, we strictly authenticate and grade themThe coin was most likely purchased from another coin collector or from a PCGS Authorized Dealer online or in Mr [redacted] Friend’s local areaMr [redacted] noticed two small blemishes or imperfections on the inner gasket of the PCGS holder (an inner plastic gasket holds the coin inside of and in place in the PCGS holder)Mr [redacted] contacted PCGS regarding the issue he observed on the holderPCGS requested images as is our procedure to ensure that customers are not sending PCGS-holdered coins back to PCGS for “correction” if they are correct and in the appropriate conditionWe informed Mr [redacted] that small blemishes such as the ones he had mentioned were not uncommon but we would still work with him to attempt to correct the issue once images were received as he was not satisfied with the current condition of the holder and gasketOnce images of the coin holder issue were received, we provided Mr [redacted] with a pre-paid and fully insured FedEx label along with step-by-step instructions on how to send the coin to PCGS so that we could review the issue in-person and potentially correct itUpon receiving the coin at PCGS, the coin was reviewed by one of PCGS’s most senior expertsThe coin in question was correct with no issue other than two small blemishes on the inner gasketThe coin was removed from the PCGS holder and gasket and placed into a new PCGS gasket then into a new PCGS holderThe PCGS holder was then sonically sealed by PCGS personnelPrior to the coin being shipped back to Mr [redacted] , the PCGS Customer Service Representative that was working with Mr [redacted] personally reviewed the coin and holder in question along with our Operations PersonnelThey determined the blemish that Mr [redacted] had referred to on the PCGS holder/gasket was no longer on this new gasketThe coin was then sent back to Mr [redacted] , once again on PCGS’s account, fully insured and at no cost to Mr [redacted] Once Mr [redacted] received the coin back he was still not satisfied with the PCGS holderAt this point, Mr [redacted] contacted PCGS Customer Service again and proceeded to inform our staff that he was not satisfied with the correction and felt that the issue had not been resolvedMr [redacted] was advised that if he was still not satisfied with the small imperfection on the inner plastic he could send it back to PCGS again on our account and at no charge to him for us to review the holder again but Mr [redacted] did not want to go this routeAll plastic used for PCGS holders, gaskets and any material that PCGS uses are of very specific materials and compositions to ensure that they cannot harm any coin or collectible that is placed into a PCGS holderOnce a coin is placed into a PCGS holder it is typically not removed, extreme amounts of research and care go into developing all materials used by PCGS to ensure the safe storage of the coin or other collectible over timeThroughout the process used to manufacture PCGS materials, very small blemishes or imperfections can sometimes be found in the outer areas of PCGS holders and/or gasketsThese small imperfections by no means affect the value of the PCGS-graded coin as they are on the PCGS holder and not the coin itselfAs previously stated, PCGS does not buy or sell coins, thus we would not be able to exchange the coin in questionDuring the very beginning process of assisting Mr [redacted] , we did let him know that typically if there is an issue such as this, the coin can be exchanged through the person that the coin was purchased fromSometimes for the consumer this is easier and quicker than sending the coin back to PCGS directlyIf Mr [redacted] would like to send the coin back to PCGS, I personally, along with our Operations Manager, will hand select the plastic holder and inner gasket to replace the current holder and gasket when placing the coin into a new PCGS holderWe cannot guarantee that there may or may not still be a very small blemish on the plastic as is common

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] I received an email from [redacted] ***, Customer Service Manager stating he would be responding back to you folks with the same email he sent to me Although I do not 100% agree with Mr [redacted] email my concerns are: I will not be sending back the two ICG [redacted] P Buffalo Commemorative PF70, DCAM and the ICG [redacted] D Buffalo Combative MScoins because after my experience with the two perfect IGS coins the cent Kennedy half dollar and cent Roosevelt dime the value on both coins really took a hit and went down due to the PCGS grades of PFon the Kennedy and MSon the Roosevelt dimeBased upon PCGS price guide the value of the Kennedy in PFis $2,and the Roosevelt in MSis unknown, as no graded MSdime exists in any other grading company except for IGSThere is no way to tell the price, as IGS doesn't have a price guidePCGS price guide for a MSis $so one would have to assume it would be way above that priceSince PCGS downgraded my coins they are only worth in the grades for the Kennedy $and the Roosevelt $(PCGS price guide)As you can see the disparity really dropped the value of the IGS coins Therefore, it was a good thing there was an alleged miscommunication/confusion issue between [redacted] Salgado on the submission information; otherwise PCGS would have cracked open the Buffalo coins holders as Mr [redacted] email suggestPCGS would have devalued and lowered the grade of the Buffalo coins as they done to the ICG coinsAlthough I believe there was no miscommunication and MrSalgado understood what I wantedIf the conversation was recorded than Mr [redacted] can review the conversationBut in the end it was good thing that PCGS took the low road and sent back the two ICG coins unmolested with the perfect grades intact Although not mentioned I would like for PCGS to send me the notes or whatever information they have in grading the two IGS coinsI would like to review their notes regarding the reason(s) both coins were down graded points on the Sheldon coin grading scaleIf I were to send both coins back to IGS with these notes and IGS took them out of the PCGS holders and graded them less than perfect 70's again, one could speculate a switch may have happenedHowever, if IGS were to grade them the same as before perfect 70's than that negates a switch took placeIt's back to them versus us in the grading gameOr we are bigger and better than youAs Mr [redacted] stated: "Although ICG or IGS may have graded your specific coins as a 70, PCGS did not agree with that grade based on our standards." That is what I am ***ing about its the them versus us scenarioIts only human nature and Mr [redacted] would agree if you were to put one coin grader from all grading companies into a room and pass around the same coin that there would not be a 100% consensus (in a secret vote) on the coin gradeSome would grade the coin differently than another grader and visa versa As indicated by a reputable numismatics: I believe someone will eventually invent an affordable computer option to all collectible grading as long as the majority focuses on the financial end of hobby collecting versus the true [redacted] end They have already done it with the music industry with auto tune Maybe in the end computerization is the answer, which would eliminate the human factorThat would make sense and create a level playing fieldNo coin grade could ever be disputed againIt makes sense but could it happen, NO as it would turn into a city hall fight scenario Lastly, Mr [redacted] did explain my question on the "Did Not Cross" itemIn closing I request to cancel my subscription and would like a refundIf the refund were returned than I would consider this case closed, even though I am accepting as it standsAlso, I have no choice but to absorb the loss in value on the two downgraded coinsChalk this up as a learning experience and Caveat emptor in the coin grading business

Unfortunately, I don't believe that we will be able to come up with a resolution that satisfies Mr***.As I mentioned before, we are sometimes put in the uncomfortable position of having to tell a customer that the item they submitted that they thought was a rare variety worth a significant premium is in fact a common coin That is the case in this situation PCGS had multiple experts review the coin that we received and they all agreed that the final grade as determined by PCGS is correct In fact, at Mr [redacted] request, we performed an additional review prior to shipping back the coin.Mr***' allegations regarding a "cover-up" at PCGS are without merit PCGS would have no interest in swapping out coins and/or intentionally giving coins an incorrect designation Over more than years PCGS has graded over million coins and as a public company we are subjected to multiple internal and external audits along with control-process reviews and other external oversight There is no rationale/motive where it would be beneficial for PCGS to take the steps that Mr [redacted] is alleging

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below With regard to the response from the director of customer relations from PCGS, that response was factually incorrect on a number of points, and his entire response/argument was based on these incorrect facts and figures A) He states my alleged value of the coin at $was "extraordinarily overstated" based on the fact that even the same dated coin (1921-D) graded points higher would not translate to a value even close to what I had valued my coin at In reality, 1921-D Morgan dollars have public auction records going upwards of $40,and it's not unusual for this date to bring close to a five figure price based on that particular coins quality and attributes In addition, the director of customer relations fails to recognize that the designation as well as numerical grade can have a very large effect on value (eg: PL and DMPL) So to claim that even a coin graded points higher would not be worth close to $is not only very misleading but completely untrue as well In fact, the company's very own PCGS online coin price guide for my coin shows that values for this date can be as high as $45,depending on condition, and over $for a coin in the same MSgrade with a DMPL designation B) I valued my coin based on the fact that both PCGS and NGC had previously graded this coin as an MSprooflike, and I felt the coin was a full deep mirror prooflike and subsequently submitted the piece to PCGS for a regrade I can accept the fact that opinions/grades can change on any given submission, and they can go both up and down and both gain and lose designations, however I cannot accept that my coin was damaged in the process while in the possession of PCGS which both harms me financially as well as it likely affected the final grade/designation of the coin this time around at PCGS C) To say that my claim has been stripped of credibility is also completely as indicated by the facts I've pointed out above It appears the company's latest response and total denial of responsibility is based on the fact that I both grossly overstated the value of my coin (which I surely did not based on past professional gradings) and also using incorrect and misleading valuations of coins of this date in various grades to falsely portray my claim as unfounded Also, the company has interestingly expressed no interest in actually seeing the coin in their sealed plastic holder for themselves to confirm or deny my claim, yet say they have not damaged the piece based on their investigation, and that my claim has essentially no merit to which I totally disagree D) I consider myself a sophisticated collector with 40+ years of experience in the hobby, and I have been a good customer of PCGS essentially since their inception in the spring of and have never had an incident like this before My claim is legitimate and I feel I have been financially damaged as previously pointed out.In view of the above, I reject the offer from the company to refund my membership fee as a resolution, as this in my opinion is akin to a dry cleaner damaging an expensive garment and subsequently offering to resolve the issue by refunding the miniscule cost of the dry cleaning I would consider fair compensation for the company to either reimburse me for my financial loss based on damaging my coin, or to re-evaluate the coins current grade and make an adjustment from there Regards, [redacted]

PCGS is a division of [redacted] which is a publicly traded companyIn the years since PCGS’s founding, [redacted] has graded and authenticated over million items for a combined current value of over $billionThe nature of our business is that customers submit their coins and other collectibles to us for authentication and grading servicesIn this instance, the customer submitted coins to PCGS that were previously graded by another Third-Party Grading Service and requested that they be put into PCGS holdersWhen a coin is submitted to PCGS that is already graded by another Grading Service, this is considered a “Crossover.” Crossovers are reviewed by multiple PCGS Grading Experts including a Senior Grade/VerifierIf PCGS’s Grading Experts do not believe the coin in question would qualify for the same grade in a PCGS holder, the coin would not be removed from its holder and would be returned to the customer as isWe’ve contacted the customer directly via email, our response to the customer is below; Good Afternoon Mr [redacted] , My name is [redacted] ***, I am the Customer Service Manager for PCGSYour email was forwarded to me as soon as my team saw it in our email inboxI apologize if this response is later than you expected, we receive a very high volume of calls and emails every day and we do our best to respond to each as quickly as possibleI reviewed your email below, your Revdex.com complaint regarding this order, the notes my team left on the order and I have spoken with the Customer Service Representatives that you spoke with regarding this orderI apologize if my team was not able to provide a full and adequate response as to why your coins did not crossAs to “DNC” – this stands for “Did Not Cross’ and is typically indicated on a Crossover that our graders did not feel met or exceeded whatever the minimum grade for that specific coin was based on PCGS’s standardsI believe there was a bit of confusion or miscommunication on what exactly you wanted as a minimum grade for each coinBased on your submission form, you requested “ANY” which is any numerical grade from to 70, however on the letter you provided with the order you stated, “if by chance you folks grade either one of them lesser than a 70, please do not crack out, but send them back in the ICG holders.” I know that you spoke with a few of our Customer Service Representatives and the Receiving Associate who processed your order after the submission was received, however the issue seems to have not been fully corrected prior to the order being completed and shipped back to youI am going to have one of our Customer Service Representatives send you an email with instructions on how to return the coins to PCGS that did not cross, they will also provide you a pre-paid and fully insured FedEx mailing label to return the coins to us for us to continue to review themIf for some reason you’re not able to print the label, please let me know or let the Customer Service Representative that emails the label to you know and we will print and mail a physical label to youPlease reply to this email stating you are ok crossing the coins into PCGS holders at ANY numerical grade prior to sending them back, this way I can be sure we’re processing the order how you would likeAs to PCGS’s Grading Standards in general, PCGS is known as the “Standard for the Rare Coin Industry” and also as the most conservative grading service in the industryThis is typically why PCGS holders fetch a much higher premium than coins graded by other Third Party Grading Services out on the marketWith PCGS being considered more conservative than other Third Party Grading services, our opinion will vary from the other services and we will not always agree with their opinionAlthough ICG or IGS may have graded your specific coins as a 70, PCGS did not agree with that grade based on our standardsFor future orders of crossover submissions, you have a few options as to when PCGS will remove your coins from their crossover holder and put them into a PCGS holder; Crossing at the same gradeIf you do not list a minimum grade in the “Minimum Grade” column on the submission form, the numerical grade listed on the graded holder will be considered your minimum gradeIf PCGS’s Grading Experts do not believe the coin will cross at the current or a higher grade based on PCGS’s standards, the coin will not be removed from its holder and will not be placed into a PCGS holderCrossing at a lower minimum gradeIf you choose to do so, you can specify a minimum grade lower than the grade currently on the holderFor example, if your coin is currently in an MSholder but you would accept an MS62, you would list MSin the minimum grade column for that specific coinYou cannot specify a minimum grade higher than the current grade listed on the holder.If PCGS’s Grading Experts believe your coins is an MSor higher, we will remove the coin from its holder and will place it into a PCGS holderIf you list a specific minimum grade and PCGS believes the coin’s grade should be higher than that, PCGS will place the coin into a PCGS holder with the grade our Grading Experts believe the coin qualifies for based on PCGS’s standardsIf the coin is deemed as “Genuine, Not Gradable” (explained in the next bullet point), PCGS would not remove that coin from its holder and it would not be placed into a PCGS holder.If crossing at “ANY” gradeIf you write “ANY” in the minimum grade column for a crossover, PCGS will remove the coin from the other Grading Service’s holder and will place it into a PCGS holder as long as our Grading Experts feel the coin warrants a numerical grade anywhere from to If a coin is deemed “Genuine, Not Gradeable,” the coin will not be removed from the crossover holder and will not be placed into a PCGS Holder.“Genuine, Not Gradeable” coins are coins that are authentic but because of a problem, PCGS is not able to numerically grade themFor example, a coin may be authentic and numerically graded by another Grading Service but if PCGS believes the coin has been cleaned, damaged, or falls into one of our other “No Grade” codes, even if you state “ANY” as the minimum grade the coin will not be removed from its holder and placed into a PCGS holderIf crossing as “GENUINE”If you indicate “GENUINE” in the minimum grade column on the submission form, PCGS will remove your coin from its holder and place it into a PCGS holder as long as it is authentic and does not have any of the following issues:Coin is counterfeitCoin has PVC (Polyvinylchloride) on the coinThe lamination of the coin is peelingOur Grading Experts are not able to render a 100% opinion on a coin For additional information on our “No Grade” codes/reasons and PCGS’s Grading Standards in general, please visit www.PCGS.com/GradesI hope that I have been able to address each of your concerns and/or questions with this emailI will be responding to your Revdex.com complaint with an opening statement followed by the full text of this emailIf my offer to have you return the coins, that did not cross, to PCGS to cross them and my other responses in this email are to your satisfaction, please respond to the Revdex.com complaint once you receive the updated email from them and confirm that you are satisfied with PCGS’s responseIf you have any questions or need additional information, please let me know

A representative from PCGS has compensated me for my loss, and dealt with me in a very professional mannerI consider this case now closed.Thanks, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have requested all membership fees returned and the $charges they charged for a $coin.I offered them to make a offer on my Stolen coin but no refund or offer made or and recourseIts a shame that BLATANT LYING FROM THE COMPANY AS THEY NEVER have had any problems as this in all their years seems absurd as I am reading these complaints on the Revdex.com site regarding swap coins, and damaged coins which they never admit they have ever done anything to anyone complaints within a year period tells me different.Full refund and I will consider this done on the Revdex.com site and resolved here [redacted] ***

Mr [redacted] is correct in that the processing of his order took much longer than usual Due to an unexpected increase in the number of submissions combined with travel schedules and other commitments for the grading and processing teams, PCGS is experiencing longer than turnaround times Although we do list on the submission form and publish on the website the expected/approximate turnaround times, it is always clearly noted that turnaround times are estimates and are not guaranteed That said, by the time this complaint was received, Mr***'s order had already been returned to him We apologize to Mr [redacted] for the longer than expected time it took to process his order

The first we heard about this issue was from this complaint Since that time we have been trying to contact the customer and resolve this issue but as of yet we haven’t been able to get a hold of him We will continue our efforts to resolve this directly with the customer Thank you, David TalkPCGS Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Mr***: I will accept PCGS offer but (if possible) would like to see more transparency from the company regarding notes etc., on coins gradedWithout the notes etc, etc., one has no proof as to why the grader(s) lowered my coins from high value, perfect 70's to low value 66sNo proof whatsoever, it leaves a customer scratching his head as to how they came to their decisionWith notes etc., its called transparency and without that it smells like a red herring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
I received an email from *** ***, Customer Service Manager stating he would be responding back to you folks with the same email he sent to me. Although I do not 100% agree with Mr*** email my concerns are: I will not be sending back the two ICG *** P Buffalo Commemorative PF70, DCAM and the ICG *** D Buffalo Combative MScoins because after my experience with the two perfect IGS coins the cent Kennedy half dollar and cent Roosevelt dime the value on both coins really took a hit and went down due to the PCGS grades of PFon the Kennedy and MSon the Roosevelt dimeBased upon PCGS price guide the value of the Kennedy in PFis $2,and the Roosevelt in MSis unknown, as no graded MSdime exists in any other grading company except for IGSThere is no way to tell the price, as IGS doesn't have a price guidePCGS price guide for a MSis $so one would have to assume it would be way above that priceSince PCGS downgraded my coins they are only worth in the grades for the Kennedy $and the Roosevelt $(PCGS price guide)As you can see the disparity really dropped the value of the IGS coins Therefore, it was a good thing there was an alleged miscommunication/confusion issue between *** Salgado on the submission information; otherwise PCGS would have cracked open the Buffalo coins holders as Mr*** email suggestPCGS would have devalued and lowered the grade of the Buffalo coins as they done to the ICG coinsAlthough I believe there was no miscommunication and MrSalgado understood what I wantedIf the conversation was recorded than Mr*** can review the conversationBut in the end it was good thing that PCGS took the low road and sent back the two ICG coins unmolested with the perfect grades intact Although not mentioned I would like for PCGS to send me the notes or whatever information they have in grading the two IGS coinsI would like to review their notes regarding the reason(s) both coins were down graded points on the Sheldon coin grading scaleIf I were to send both coins back to IGS with these notes and IGS took them out of the PCGS holders and graded them less than perfect 70's again, one could speculate a switch may have happenedHowever, if IGS were to grade them the same as before perfect 70's than that negates a switch took placeIt's back to them versus us in the grading gameOr we are bigger and better than youAs Mr*** stated: "Although ICG or IGS may have graded your specific coins as a 70, PCGS did not agree with that grade based on our standards." That is what I am ***ing about its the them versus us scenarioIts only human nature and Mr*** would agree if you were to put one coin grader from all grading companies into a room and pass around the same coin that there would not be a 100% consensus (in a secret vote) on the coin gradeSome would grade the coin differently than another grader and visa versa As indicated by a reputable numismatics: I believe someone will eventually invent an affordable computer option to all collectible grading as long as the majority focuses on the financial end of hobby collecting versus the true *** end. They have already done it with the music industry with auto tune. Maybe in the end computerization is the answer, which would eliminate the human factorThat would make sense and create a level playing fieldNo coin grade could ever be disputed againIt makes sense but could it happen, NO as it would turn into a city hall fight scenario Lastly, Mr*** did explain my question on the "Did Not Cross" itemIn closing I request to cancel my subscription and would like a refundIf the refund were returned than I would consider this case closed, even though I am accepting as it standsAlso, I have no choice but to absorb the loss in value on the two downgraded coinsChalk this up as a learning experience and Caveat emptor in the coin grading business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

PCGS will contact the customer via email to provide a FedEx
return label
We will review and attempt to correct the issue as quickly
as possible
I will place an alert on the customer’s PCGS account
internally so that when the order is received at PCGS I will be notified so
that I can walk the order through the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We are actively working with this customer now. We provided him a postage-paid label to send back his damaged product to us and we will replace it for him. I don’t have anything else to add at this point as we haven’t received the coin yet but I believe at this point we’re working to make this customer satisfied. -***

We did receive Mr***'s coin and do not agree that it was damaged in any way while in possession of PCGS That said, as a customer courtesy, we went ahead and replaced his coin with another (of MSgrade) Mr*** should have received that replacement by now.As for Mr***'s disappointment with the results of his grades, we've provided photographic evidence for a number of the coins (which is not a service we normally perform) as to why the coins did not achieve the MS/PR grade Note that what Mr*** paid for was PCGS' professional opinion as to the grade of these coins and we cannot charge our opinion based on his dissatisfaction with the results.At this point we believe that we have gone above and beyond in order to satisfy this customer and we hope that this resolves this matter

Based on the large volume of coins graded each day at PCGS, our graders are not able to leave notes on each individual coinThey indicate their opinion of each coin when inputting the grade, no grade and or designation(s) into our internal PCGS grading systemWe would not be able to provide Mr*** with any other information or notes other than that the two coins returned in their original holders did not crossAs to Mr***’s statement of a possible coin switch, PCGS keeps no inventory on-hand other than what customers send us to gradeAfter over years of operating, PCGS has multiple and extensive procedures in place to ensure a coin is not mishandled at any time during our processThe coins submitted to PCGS are the coins that were returned to Mr***PCGS Memberships are non-refundable however based on Mr***’s request, we have started the refund process to have the full $refunded back to his original form of paymentTypically, if cancelling a membership, the customer’s submission privileges are removed as well as they no longer have a valid membership, for Mr*** we will keep his access active until the end of his original membership term, 3/29/Once the original membership term expires, Mr*** will have the option of renewing his membership manually or allowing it to lapse

I am the Director of
Customer Relations for PCGS, and this complaint has come to my desk to
address. I have reviewed the entirety of the complaint file, and conducted
my own internal researchI reviewed external information as well, including
coin valuation sources, to determine the validity of the statements the
customer made concerning the present value of his allegedly damaged coin, and
his claim of what the coin would be worth had it not been allegedly damaged
Although I am striving to give him every benefit of the doubt, and am sincerely sympathetic to him about this situation, we again deny any mishandling or causing any damage to
the customer's coinMoreover, unfortunately, the complaint lacks fundamental credibility, and so I have no choice but to refuse to offer further compensation
I note that
the customer alleges his coin was worth $3,when he submitted it to usThat
is extraordinarily overstatedEven coins of the same date, graded points
higher than his (which translates to a wide gulf in terms of quality), are
worth less than half that, or around $1,to up to $1,In the instant complaint, in other words, he is essentially accusing PCGS of turning his alleged $3,coin into a coin worth less than $100, when the reality is that his coin was never worth close to what he claims it wasIndeed, even coins graded points higher (again, a fairly significant jump in quality) are worth around only $400-Therefore, we cannot offer to make the customer financially whole, since we deny any wrongdoing, but furthermore since his valuation of the coin in the complaint - which is fundamental to the complaint itself - has stripped the complaint of credibilityHowever, I am
offering a full refund of his Collector’s Club Membership fee, and am more
than happy to process that immediately upon acceptance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.PCGS SHOULD RECEIVE THE COIN WITHIN HOURS. IF I RECEIVE THE COIN BACK BY 4/6/2018, EVERYTHING WILL BE SATISFACTORY.
Regards,
*** ***