Professional Account Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
How are you doing? I do not agree with their resolution that have proposed. I see nowhere in the response where they addressed thier unprofessionalism and disrespect towards me. They mention the Speakibg with Pam however, Pam was not available anytime I asked to speak with a supervisor, now she is available. This company is playing games with people and thier credit. It would be helpful for them to send in detail what the tickets are covered, what the total amount is, and the total amount due with the one program discounted that I will have to pay. This way it is on record and there can be no excuses of what they bring up or changing rules!Thank you
Regards,
[redacted]

Dear Revdex.com,We are in receipt of Mr. [redacted]'s rebuttal response filed with the Revdex.com. We understand he is stating that he did not own the vehicle/plates at the time the violations occurred on June 8th and 14th. We would like to reiterate that the Georgia State Road and Tollway Authority (SRTA) runs the plate number involved in the violation through the DMV and the registered owner of that plate number/vehicle at the date and time of the violation is held liable and is sent violation notices. SRTA or PAM does not have the ability to run a plate number history through the DMV to look up the registered owners over a period of time. Only the person listed on a particular day and time are shown. On the dates and times of each of the violations, Mr. [redacted] was shown to be the registered owner.We do understand Mr. [redacted] is saying he was not the registered owner at the time. When Mr. [redacted] called our office on September 7th and October 17th, we stated that we would need proof that Mr. [redacted] was no longer the register owner associated with FL Plate# [redacted]. Per policy, we require some type of document showing transfer of liability, bill of sale, etc. showing Mr. [redacted] was released from liability of that plate number on the dates of the violations. To date, PAM has not received such documentation. If Mr. [redacted] would be able to provide such information, we would be happy to bring this to our client as proof he was not liable for the violations and certainly aide in getting Mr. [redacted]'s account cleared with SRTA and PAM.Please let me know if any further information is needed.He mentions that he ‘provided registration data from the state of Florida on all vehicles and tags registered to me’. I just wanted to add that providing this information does not constitute proof that he did not own the plate/vehicle in question. That information only tells us which vehicles are currently registered to him. This unfortunately does not show us, or SRTA, that he did not own the tag# in question on the dates of the violations. Again, if Mr. [redacted] would like to send the documentation requested in my response, I would be happy to pass it along to SRTA. He can send it directly to me or through the Revdex.com. He can also mail it to my attention if he would like:Sincerely,[redacted]
Professional Account Management, LLC

RE: Revdex.com [redacted]
 
Thank you for the opportunity to respond to the complaint filed by Mr. [redacted].  
 
Professional Account Management represents many municipalities in an attempt to collect parking tickets.  Professional Account Management makes every...

effort to notify and resolve the situation with the citizen and reports accounts to the credit bureau only after careful consideration. 
 
Normally, upon receipt of a complaint, we call the citizen directly and share all pertinent and appropriate information.  We have been notified directly by Mr. [redacted] that he has engaged an attorney and asks that we communicate to him via the attorney.  We have mailed pertinent information to the attorney and hope to resolve the situation as expeditiously as possible using this requested communication method.
 
Mr.  [redacted] is welcome to call us, however, at ###-###-#### if he would like to further discuss the specific circumstances of his account directly.
 
Thank you,
[redacted]
Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]At the time I filed my complaint with Revdex.com LES had still not contacted [redacted] or DMV that payment had been received by them over a year prior even though they had told me several times that they had sent out notices. I had to go to [redacted] and DMV myself and show proof of payment in order to register my vehicle. The police officer assisting me at [redacted] also told me that even though I had made payment over a year prior to LES, that [redacted] still had not received payment from LES. I just last week received a notice from Franchise Tax Board (CA) that the amount of the citation was being deducted from my refund check. I just received my refund check and in fact the $145.00 was deducted. I am now in the process of dealing with FTB to try and get my money back. So no, I don't believe that LES has notified all of the necessary agencies that they received payment. Even if they had contacted [redacted] after I cleared up the citation myself, why does it take over a year? This business should be held responsible for the unnecessary aggravation they cause and should be shut down.
Regards,
Gary [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will be mailing another certified letter to dispute these charges again. Included will be a copy of the post office receipt and tracking number of the original dispute sent last year. Please refer to the documents I sent then to see my EZ pass account number and charges. Also please confirm the address the original DE EZ Pass violations were mailed to as I do not live in Maryland anymore and thus never received any letters despite setting up a mail forwarding address. Also, those violation numbers do not bring up any tickets in the DE DoT EZ Pass website.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On Tue, Aug 11, 2015 at 2:39 PM, V M <[redacted]@gmail.com> wrote:I haven't received the letter from them I requested.
Regards,
[redacted]

Dear Revdex.com,Thank you again for the opportunity to respond to Ms. [redacted]’s additional comments regarding a complaint she filed with Revdex.com in February of this year. Although I have addressed the issue regarding the toll violations placed with PAM by the PA Turnpike and the reason why our system was still showing the full amount due when Ms. [redacted] called our office on 2/6/2017, I would just like to re-state for clarification. Ms. [redacted]’s toll violations were listed with us by the PA Turnpike in January of 2017. Once Ms. [redacted] settled the tolls directly with PA Turnpike (after the account was already listed with PAM), they sent us a ‘paid’ file so we may update our records here to show Ms. [redacted] paid the reduced amount and we may close her accounts. This file was received by PA Turnpike on 2/7/2017, the day after Ms. [redacted]’s call to our office. Her accounts were closed out and marked as paid, as I stated in my original response. Until we receive that file from our client, we (PAM), are to consider the account open and due. To address Ms. [redacted]’s comments regarding the Representatives she spoke with on 2/6/2017. I had our Quality Assurance Manager pull the records of each call that day and I listened to them in their entirety. The first call, with our Representative Janely, was 20 minutes and 31 seconds. The second call, with Escalations Supervisor Danny was 5 minutes and 34 seconds.  In these calls, I firmly believe Janely and Danny acted with complete professionalism and patience.  There was nothing during either of the calls to indicate otherwise. Janely and Danny adhered to our Company Policies and Procedures as it relates to communicating with citizens during the duration of a Collection phone call. Despite being subject to very harsh language, including discriminatory remarks, Janely and Danny kept a calm demeanor and was continually patient with Ms. [redacted] throughout the calls. I would be more than happy to provide the Revdex.com a copy of these calls, if requested. I am very confident the Revdex.com will find my observations to be accurate. Last, I would like to re-iterate that PAM does not report to the credit bureaus and have not since May of 2016. Ms. [redacted]’s account came to us in January 2017, many months after we stopping reporting. PAM did not report any information about Ms. [redacted] to any credit bureau agency. Thank you again for the opportunity to respond. I will mail Ms. [redacted] a copy of my original response, on company letterhead, which states the tolls are paid and Ms. [redacted]’s accounts here at PAM are closed. Sincerely,[redacted]Professional Account Management

Revdex.com ID#[redacted]Dear Ms. [redacted],Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand he has concerns regarding a California Franchise Tax Intercept that occurred this year due to an unpaid ticket issued to Mr. [redacted] in California on behalf of the...

City of Sacramento, a client of Law Enforcement Systems, LLC (LES). I would like to lay out the events leading up to the tax intercept to hopefully clear things up. June 2nd, 2015: Ticket #[redacted] was issued in the amount of $52.50 for a parking violation that occurred in the City of Sacramento, CA.   The information provided to LES by the City of Sacramento confirms that the ticketed vehicle had a California license plate [redacted], which their DMV records identify as being registered to Mr. [redacted].June 12, 2015: The City of Sacramento, after matching the license plate to Mr. [redacted], sent a notice of non-payment to the address on record, 1421 22nd St., Apt 1 Sacramento, CA. This notice advised of a $40.00 late fee that was being added. July 14th, 2015: The City of Sacramento sends a 2nd notice of non-payment to Mr. [redacted]. This notice advised of an additional $15.00 late fee that was being added.August 13th, 2015: Mr. [redacted]’s account is sent to LES from our client, The City of Sacramento, for collections. An additional $35.00 fee is added and the first collection letter is mailed to Mr. [redacted].September 29th, 2016: LES sends 2nd collection letter to Mr. [redacted]. No additional fees are added. October 27th, 2016: LES sent Mr. [redacted] a warning notice indicating that non-payment of the violation will, per direction of the City of Sacramento, intercept his tax return to pay the amount due ($142.50).Due to lack of response, Mr. [redacted]’s taxes were intercepted for the amount due. Per Mr. [redacted]’s response, he states his taxes were intercepted on behalf of the City of Inglewood for LES. We would like to comment that our processing data center for the State of California, in which we have numerous municipal and government clients including the City of Sacramento, is located in the City of Inglewood. Notices that were sent to Mr. [redacted] have a return address of Inglewood, CA for any payments or correspondence, but the body of each letter clearly indicates the violation occurred in the City of Sacramento. We hope this clarifies Mr. [redacted]’s concerns regarding his complaint. Should there be any future questions and concerns, please do not hesitate to contact me. Sincerely,[redacted]Compliance & Administration CoordinatorProfessional Account Management, LLC

This parking ticket collection company only refunded  me $72 of the $153 dollars they owe me. As I stated in my initial complaint, I paid the parking ticket back in 2012 which was $42. The company cashed that check and that should have been the end of it. Instead they then collected another  $76 dollars from the California department of motor vehicles when I registered my car. They illegally and fraudulently informed the Dept of Motor vehicles that I had not paid the ticket. Then in 2015, two years later they took another $76 out of my 2014  tax refund money for the very same parking ticket. This was also illegal and fraudulent because they knew that I had paid this ticket back in 2012. They still owe me $81. They should not be licensed to do business in any State because they steal money from people through  tax refund money and DMV registration money. I have been trying to get this money back for  a year and they refused to respond at all to my complaints directly.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE:  Revdex.com# [redacted], 2016 0606 Revdex.com TX Guetersloh
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is...

necessary.  We have requested validation of the documents from the North Texas Tollway Authority and those will be mailed directly to Ms. [redacted].  The violation happened in October 2015.  Ms. [redacted] may also access the account detail at www.ntta.org.
Sincerely,
[redacted], Director Collection Operations
Professional Account Management, LLC

RE:  Revdex.com# [redacted], 2016 0301 Revdex.com IL [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and found that the violations and fines charged to Ms. [redacted] are valid, and no mitigating action is necessary.  A ticket was issued on 12/06/11 by the City of [redacted], IL for $50.00.  A late fee of $20.00 was assessed to the ticket on 1/12/12.  A payment of $50.00 was received and posted to the account after the late fee date, leaving a remaining balance of $20.00 that was placed with Professional Account Management, LLC (PAM).  In reference to Ms. [redacted]’s concerns that the account will be reported to the credit bureau, PAM will not report the account to the credit bureau as it doesn’t meet the criteria to be reported.  Although it will not be reported to the credit bureau the account is an open balance account in collections that remains unresolved.
Sincerely,
[redacted]
Professional Account Management, LLC

Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  All accounts for Mr. [redacted] are paid and closed with Law Enforcement Systems, LLC (LES) and he was able to renew his registration per his response.  We have researched and responded to previous requests and are willing to assist with any additional concerns, if they are presented. Sincerely,[redacted]Law Enforcement Systems, LLC

Thank you for the email. We did put in an email request to Brookline confirming that Mr. [redacted] account stands at $0.00. Brookline did confirm they have received Mr. [redacted] payment and he now has a zero amount due with them. We are still waiting on confirmation to be sent electronically to PAM from Brookline confirming Mr. [redacted] account can be cleared with PAM. In the meantime, please know that a cease communication hold is placed on his account until we receive this electronic submission. Myself and [redacted] are checking in with Brookline and checking his account here to make sure his account gets closed out with us. Again, no calls, letters or any further action of any type will occur for this citation from PAM. Please consider this email confirmation that Mr. [redacted] has satisfied his citation with the City of Brookline and he has no further amount due with Brookline or Professional Account Management. Thank you, and Mr. [redacted], for your patience while we worked with the City of Brookline. Sincerely, ______________________________________[redacted]
Compliance & Administration CoordinatorPhone 414-847-3744Fax: 414-847-6744[redacted] [redacted]

Dear Revdex.com,Thank you for the opportunity to respond to Ms. [redacted]’s complaint filed with the Revdex.com. We understand she is stating she has previously written Law Enforcement Systems, LLC (LES) regarding two toll violations issued by our Client, the Delaware Department of Transportation (DelDOT), but has...

not received a response. We would also like to clarify why Ms. [redacted] received notices from both Law Enforcement Systems and Professional Account Management (PAM) regarding the following 2 toll violations:Violation#’s 4260631 & 4260632: Issued 05/15/2015 @ 10:18am (4260631) and 6:51pm (4260632) to Texas plate number MHX203. DelDOT mails the DMV registered owner of this plate number, shown to be Ms. [redacted], violation notices on 9/11/2015 and second on 10/22/2015. Penalty fees are added as dictated by State of Delaware Code-TITLE 21, CHAPTER 41 § 4127.  For failure to respond, Ms. [redacted]’s accounts are sent to LES for collections on 2/12/2016 with a total amount due of $133.00 ($66.50/each).  Ms. [redacted] is sent the first collection notice from LES that same day.On June 14th, 2016 our contract with DelDOT was successfully transitioned from Law Enforcement Systems to Professional Account Management. Both entities are wholly owned subsidiaries of Duncan Solutions, Inc. It has been the goal of Duncan over the last year to transition our LES Clients to PAM in order to allow LES to be focused on other aspects of Duncan Solutions business activities and PAM be the sole Collection Agency. This would explain why you received a collection letter from LES prior to the contract transition in June of 2016. Your most recent letter (5/27/2017) would be under the PAM name. I have reached out to our Client and researched your account here at PAM. We do not have any record of receiving a dispute notice from you at any time. You did mention you still have the certified mail records from when you mailed us the dispute. If you would be able to provide a copy of that, I would be happy to provide that to our Correspondence Supervisor to see if she may be able to find anything further. Also, DelDOT has confirmed they have not received a dispute notice for these violations either. They do show Ms. [redacted] called their office on 3/21/2016, however the accounts were already sent to LES for collections and the opportunity to appeal directly with DelDOT had passed. DelDOT did validate the violations in question as well and provided copies of the 4 letters that were mailed to Ms. [redacted] prior to the accounts being placed for collections. I have placed a cease communications on the accounts and no further letters or calls will be placed regarding the above mentioned violations. If Ms. [redacted] would care to submit the proof of dispute submission, I will get that to our Correspondence Supervisor as soon as possible for review. Should the Revdex.com or Ms. [redacted] have any further questions or concerns, or Ms. [redacted] would like copies of the notices DelDOT sent, please do not hesitate to ask.Sincerely,Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you Ms. [redacted],As I stated in my response, I did request that the calls be pulled and reviewed by our Quality Assurance/Operations team. I also stated that should there be any issues that need to be addressed with our Reps, please be assured it will be handled appropriately on our end.When I received your complaint, it was forwarded to our Client (SNJB), as I do with all complaints, to ensure our Clients are aware of any and all issues brought to PAM's attention and to request any documentation or communications they may have had with the citizen so I can ensure I am providing a thoroughly researched response. Once the calls are pulled and reviewed, I would be happy to provide the results and feedback from our team.Your account has been placed with PAM for collections by our Client. We are unable to 'transfer' the debt back to the Client, however I have placed a cease communications on your account here at PAM. You will receive no further calls or letters from us regarding the vioaltion mentioned in this complaint. Please note that this does not void or dismiss the violation. If you wish to not call our office, there are alternative ways to make payment that does not require phone contact with a Representative. Payment can be mailed to the address on the envelope or paid via our secure website: www.dspayments.com/snjb. You would just enter the SNJB Account number and plate number to make payment.Thank you again for the opportunity to respond.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

My address change was submitted to the USPS 4/14/2014.  My credit card address is listed as [redacted], which was always used to make my payments to SNJB.  I always received mail at this address, and these bills were not forwarded.  I would like assistance receiving reimbursement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Tiffany [redacted]