Product ReportCard.Com, LLC

Hi [redacted],It takes us a couple of days to process the food processor product registration plus survey incentives.  We've been loading them about every three days.  We will look into your incentive specifically this afternoon and will reach out to you directly via email when we know when you...

should see your reward.Best regards,[redacted]

Hi [redacted],We did mail your check.  The check was mailed to [redacted] which is the address you proided.  Please confirm receipt.Best regards,[redacted]

[redacted],No one here is ignoring you.  We just checked the status of your food processor registration is incomplete.  I'll follow-up with you an [redacted] via email now to make sure we do everything we can to help you.Best regards,[redacted]

Initial Business Response /* (1000, 19, 2015/12/30) */
Hi,
I'm not sure how we missed responding to this complaint, but it appears there is a misunderstanding. [redacted] was credited $1 for registering her Smartphone with our website on November 21st 2015. We still have not fielded the...

follow-up survey for the additional $1 so it would be impossible for her to have completed that survey. I'll follow-up with her personally now to make sure she is happy with the outcome of her complaint.
Best regards,
[redacted]
Initial Consumer Rebuttal /* (2000, 21, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted], For some reason, I missed your BB complaint until this morning.  When I saw it, I checked our support emails and the last email we have from you was on March 17th where I responded less than 48 hours later on March 19th.  I also check our email platform and it appears...

your email address has been marked as a “hard bounce” which is why you haven’t been receiving our invitations.  I’ve asked our dev team to remove the “hard bounce” status from your list record.  Hopefully, this will resolve the issue of you not receiving our emails.  If you do not want to receive our emails, let me know and I’ll add you to our suppression list.  I apologize for not having received your recent emails, but from my end, we never received them. Best regards,[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company responded the next day and the money was in my PayPal account the same day. They told me about they are in the process of upgrading their support services.Excellent response.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My supervisor and I completed a survey on the same day we received it on May 3, 2016 and have not received payment after numerous requests.I want my supervisor [redacted] to receive her $5 amazon gift code as payment for her completion of survey #8737 and I want my payment of $5 for completion of survey #8737 as well as 1.40 in my pending accounts and 1.40 already in my rewards account with product report card.com for a cash out total of $7.80 paid to me. Once this is done I will UNSUBSCRIBE from their service electronically a discontinue my association with them. I am Willi g to agree to this IN WRITING!!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was credited for the surveys which the system disqualified me totally unjustified. I am hoping that the panel will work with the survey vendors to improve the screening process and NEVER flag fully completed surveys as no match.I did not say that I requested payout for completed surveys and didn't receive it. I stated that the time that it takes to receive the payment is too long. Being credited for completed surveys however is more important.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I cannot generate the message sent to PRC's support platform, I am attaching the two emails sent directly to [redacted] on July 25 and Aug. 22. I do not know why he would not have received these, as they were sent to the same email address that we have corresponded with in the past. In any event, I hope the issue has been resolved, and I thank you for taking the time to help. 
Sincerely,
[redacted]

Hi [redacted],I'm happy you reached out here.  We have sent you two emails in the past month regarding your payment with no response.  We sent the first email on November 18th and the second email on December 4th.  We just sent a third email a few minutes ago so please respond so we can...

process your payment.  We look forward to hearing from you.Best regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: I was told I would be a participant to this study and never once was I notified by this group that I had been removed from the study until I made several calls to the lady who originally qualified me for this study for this group and she once again told me that I was qualified....so all I can say is BEWARE OF THIS COMPANY.  Please don't promise people things you cannot deliver,  I still stand firm I am due some type of compensation as I did not know I was not going to participate until I had to take the initiative to see what was going on and only then did I receive a nasty e-mail from a representative of this company.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I received payment on March 31st. thank you
Sincerely,
[redacted]

Hi [redacted],We are confused as to why you continue posting complaints on the Revdex.com when you have [redacted]'s and my direct contact information.  We just checked our email and have not received an email from you since March 5th, 2016.  When we looked at your account we noticed that you still have...

"Pending" rewards for projects that have yet to close.  When your "Available" rewards reach our $25 threshold, you'll be able to redeem your rewards via [redacted], Check, Pre-Paid Visa Card, or [redacted] Codes.  Please let me know if you'd like to schedule a phone call to discuss in more detail.Best regards,[redacted]ProductReportCard.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks [redacted] for the response. I'd like to put this matter behind us, as soon as possible.
Sincerely,
[redacted]

Hi [redacted],Thanks for your Revdex.com post.  I just checked our records and see that we sent you an email on January 13th attempting to arrange your preferred payment method.  When we didn't hear back from you, your payment went into a "pending" bucket.  I just forwarded the email I sent you...

in January.  Please reply to that email with your preferred payment method and we'll get you paid today.  Best regards,[redacted]

Hi [redacted],I'm just now seeing this Revdex.com complaint and wanted to follow-up to see if we can get your missing reward taken care.  Since you stopped taking surveys with us in November, we have built out our customer support team and have improved a number of other aspects of the website.  I'll reach out to you directly via email now so we can start a more direct dialogue.  The one good thing I noticed about your account is that you did receive the $25 you redeemed last year.  There is nothing we would like more than to send you more payments on a consistent basis.Best regards,[redacted]

Hi [redacted],Thanks for contacting us.  November and December were unusually busy months for us and we unfortunately feel a little behind in processing reward payment.  I'm going to reach out to you directly via email now to arrange your preferred payment method so we can get you paid...

today.Best regards,[redacted]

Hi [redacted],Thanks for reaching out.  I just sent you an email and copied [redacted] from our support team.  [redacted] will follow-up with you today regarding your support tickets.  Best regards,[redacted]

Initial Business Response /* (1000, 12, 2015/11/13) */
Hi,
I'm happy [redacted] submitted this complaint because we tried emailing her on October 27th regarding her reward, but received an "Undeliverable Email" message which I have copied and pasted below.
I just forwarded the same email to...

[redacted] so we'll see if it goes through this time. As soon as we know her preferred payment method and we'll send her payment immediately.
Best regards,
[redacted]
-----Original Message-----
From: Mail Delivery System mailto:[email protected]
Sent: Tuesday, October 27, 2015 12:00 PM
To: [redacted] (ROI Rocket)
Subject: Undeliverable: ProductReportCard Rewards Processing
[redacted] ATTENTION [redacted]
Your e-mail is being returned to you because there was a problem with its delivery. The reason your mail is being returned to you is listed in the section labeled: "----- The delivery status notification errors -----".
The line beginning with "Diagnostic-Code:" describes the specific reason your e-mail could not be delivered. The following lines contains the
RFC822 header of the original email message.
Please direct further questions regarding this message to your e-mail administrator.
--[redacted] Postmaster
----- The delivery status notification errors -----
: host core-mha06c.mail.aol.com172.27.110.63 said: 554
5.7.1 Your mail could not be delivered because the recipient is only
accepting mail from specific email addresses. If you feel you received this
in error, please contact the recipient directly and ask them to check their
email settings. (in reply to end of DATA command)
Initial Consumer Rebuttal /* (3000, 14, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a letter from the Revdex.com containing your response and proof of returned emails in reply to me.
I have checked my mail settings. I have blocked some addresses for specific, consistent spam emails, but your address is not blocked.
I have not received other emails in the past sent to my aol address, such as order confirmations from companies not blocked as well.
I am still receiving survey invitations from your company at the aol address.
At any rate, I appreciate their response.
My rewards account has stated paid by check since shortly after filing my original complaint, but as of today (11/21/2015) I still have not received it. I would like to provide an alternate email address.
[redacted]
Sincerely,
[redacted]
Final Business Response /* (4000, 22, 2015/12/14) */
Hi,
We deposited [redacted] PayPal payment on December 11th. When [redacted] and I spoke on the phone, she confirmed that she has been having issues receiving our support emails which has now been resolved.
Best regards,
[redacted]
Final Consumer Response /* (2000, 24, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The sum due to me was deposited into my PayPal account, after I was able to reach [redacted] by phone. I consider this complaint resolved. I Thank you again for your help. Happy Holidays.