PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
[I do not feel my complaint has been handled properly. There is false information in the response. When I arrived I gave them my ID that had my married name on it and the loan was done in my maiden name. I would like a verbal apology from everyone involved. ]
Regards,
[redacted]

I do not agree with anything in that letter. When my wife closed the account on the 20th, the bank gave her the money. The account should have been closed on the 20th and all other debits from there on out declined. I am not going to pay the overdraft fees. This is not fair and I will not settle for anything less than the overdraft fees being taking away. Those fees would not exist if the account would have been closed as asked. This is just a way for 53 to make money. The account should have been closed on 11/20 and no fees would've been charged.

After an additional review of the adjustments
made to your account, we determined that we did remove too many credits on
January 30, 2017. $500.00 was returned to the checking account on February 22,
2017. Please see below the text of the letter being mailed to the customer. Thank...

you. [redacted] Date: February 28, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. I also appreciated the opportunity to speak with you. We strive to provide quality service to all of our customers and I am sorry for your unsatisfactory experience during your previous attempts to resolve this matter. We appreciate the time you have taken to communicate your concerns. After an additional review of the adjustments made to your account, we determined that we did remove too many credits on January 30, 2017. $500.00 was returned to your checking account on February 22, 2017. It was not our intention to cause you any hardship and I apologize for the inconvenience this matter caused you. I did confirm that your account was not overdrawn during this interval and no fees were assessed. Please be assured that Fifth Third Bank takes your feedback seriously. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President

[redacted]     Date:     July 2, 2015 Account:    [redacted]     Regarding Your Checking Account     Dear [redacted]:   We received a copy of the complaint you recently filed...

with the Revdex.com.  We appreciate the time you have taken to document your thoughts and concerns.   The beginning balance on your checking account on June 15, 2015, was negative ($15.03).  You had a mobile check deposit of $435.00 and a direct deposit of $330.00 credit to your account.  Because one of your deposits was a non Fifth Third check, a hold was placed on the funds.  Six (6) withdrawals and debits totaling $415.57 posted to your account, creating an ending balance of negative ($00.60).  Additionally, the Bank charged your account one (1) overdraft fee of $37.00 that same business day due to the overdraft situation from the prior business day transaction to Comenity for $30.00.  Because your account was overdrawn by less than $5.00 on June 15, you were not charged an overdraft fee that day.  I have enclosed a copy of your overdraft notice, which provides additional detail regarding the transactions that posted to the account and the fees that were assessed.   Checks deposited through our Mobile Deposit feature are subject to verification by Fifth Third, per the Digital Services Agreement you confirmed prior to making your deposit.  Information on the Availability of Funds deposit is available within the Mobile Deposit Section of your Mobile App.  We are continually working to ensure the funds from your deposits are available in a timely manner   For your convenience, enclosed is a reference guide titled Fifth Third Overdraft Solutions that provides additional information related to the overdraft fees that were assessed to your account and ways to track your balance to help avoid overdraft fees in the future.  Information regarding overdraft coverage options is also provided on the enclosed document.  Please feel free to contact me directly at the number below should you have any questions regarding the enclosed reference guide.  I would be happy to assist you.   We strive to provide professional and accurate information to our customers and I regret the difficulties you have encountered regarding your account.  In the interest of customer service, we reversed fees totaling $74.00 since June 29, 2015.  Therefore, we are not willing to waive additional fees at this time.  As of July 1, 2015, your account has an available balance of $46.30.   You are a valued customer and I appreciate this opportunity to address your concerns.  If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.   Sincerely,   Carolyn G. Office of the President   Pc: Revdex.com   Enclosure:

[redacted] Date: September 28, 2015 Account:    [redacted] Account:    [redacted]Regarding Your Vehicle Installment LoansDear [redacted]:We received a copy of the letter you sent to the Revdex.com...

regarding your vehicle installment loans. We appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.Your vehicle installment loan ending in [redacted] has a regularly scheduled payment of $419.37 due on twentieth day of each month. Your vehicle installment loan ending in [redacted] has a regularly scheduled payment of $376.10 due on the ninth day of each month.On July 8, 2015, we received your loan payment in the amount of $564.15. Since the payment we received did not have the appropriate loan number listed on the payment, the payment was applied to the loan ending in [redacted]. I have enclosed a copy of the check we received on July 8, 2015, for your review. When the Bank was made aware of this error, the payment was reversed from this loan and applied to the loan ending [redacted]. To avoid such errors, please be sure to include the loan number when you send in your loan payment(s). Since the payment of $564.15 did not post to the loan ending in [redacted] until the payment error was corrected on September 22, 2015, and the due date for this loan is on the ninth of each month, you were contacted by our Collections Department. Please accept my sincere apologies for any negative experiences you have had as a result of being contacted by our Collections Department.  Calls from our Collections Department are only intended to make sure you aware that a payment is past due and to make payment arrangements with you. Please be aware  when your full minimum payment due does not post by the due date , your loan is considered delinquent and is subject to collection activity. The Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:00 PM, including holidays. Our Collection Department may make several calls each day in an effort to inform you of the past due payment and make payment arrangements.. You are able to stop calls from collections if you wish. To do that, please send a signed letter requesting a cease and desist. The letter must state that you would like Fifth Third Bank to cease and desist any further attempts to collect on your loan. You can send the letter to my attention to the following address:Fifth Third BankAttn: Adam P.5050 Kingsley Drive Mail Drop: 1MOCOPCincinnati, OH 45263Alternatively, you can call our Collections Department to verbally request a cease and desist. Our Collections Department can be reached at ###-###-####, Monday through Friday, 8 a.m. to 9 p.m., ET., Saturday to Sunday, 8 a.m. to 5 p.m., ET.I also want to be sure you are aware that the Bank allows our installment loan customers to make their installment loan payments online through our website at www.53.com. The first step to make your installment loan payment online is by going to our website at www.53.com. Once there, click on “First Time User” and follow the prompts to get logged in to the site. After you have logged into the website, locate the account you wish to pay and click “PAY NOW.” You will be asked what type of account you are going to make the payment from. You will enter your bank’s routing number and click “GO.” The system will ask for the account number and you will click “ADD ACCOUNT.” Select the account you wish to pay from the drop down box. Select the external account you wish to make the payment from using the drop down box. This feature will allow you to direct your payments to regular payments or to principal only payments. Once you verify the information is correct, you will either submit your payment or choose to go back to edit the payment by choosing the “BACK” button. A confirmation screen will display your payment’s reference identification number. For additional information or for assistance, please call our Customer Service Department at ###-###-####. Our Customer Service Department is available to assist you Monday through Friday, 7 a.m. to 8 p.m., ET. They are available on Saturday, 8:30 a.m. through 5 p.m., ET. They are closed on Sunday.I also want to make sure you are that the Bank offers another method to make your monthly loan payments. It is a service called Auto BillPayer. Auto BillPayer will automatically transfer monthly payments from a non-Fifth Third checking account to your loan at no additional cost.  Many of our customers appreciate the convenience of Auto BillPayer, which eliminates the need of check writing and mailing your payments. If you are interested, please call ###-###-####, Monday through Friday 8 a.m. to 5 p.m., ET.[redacted], thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Adam P.Office of the President Enclosure: Check Copy

[redacted] [redacted]     Date: March 11, 2016     Account:    [redacted]Regarding Your Fifth Third Bank Real Life Rewards [redacted]Dear [redacted]: We received a copy of the follow up complaint you...

filed with the Revdex.com, concerning your Real Life Rewards [redacted]. We appreciate the time you have taken to express your concerns regarding this matter. Your original complaint was filed on January 25, 2016. We received your follow up complaint on February 29, 2016. However, we stand by the response conveyed to you in the previous letter sent on February 17, 2016.Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received.Although the Bank has received and processed payments from [redacted] on your behalf since March 2015, the Bank did not receive a proposal for your account until December 14, 2015. The payments were mailed to our standard credit card payment address. The payments were not processed as part of an agreement negotiated by [redacted] on your behalf. On December 14, 2015, the Bank received a proposal from [redacted] ([redacted]) regarding a payment plan for your credit card account. On December 15, 2015, the Bank was contacted by Krystal, from [redacted], regarding the proposed payment plan. During that conversation, Krystal was informed that the account in question ([redacted]) was not a valid account number. Our agent suggested to Krystal, that the card might be your credit card ending in [redacted]. The Bank rejected the initial proposal on December 15, 2015, because the account number was not a credit card account.On December 17, 2015, the Bank received an offer of $44.00 payments toward your debit card account ([redacted]). The Bank faxed a counter-offer to Krystal at [redacted] for a payment of $52.00 on the correct account ending in [redacted]. On December 22, 2015, the Bank received an offer for the correct account number ending in [redacted] with monthly payments of $52.00. The Bank accepted this payment plan. The first payment of $52.00 was due on January 20, 2016. The Bank has lowered your interest rate to a fixed rate of 5.99%. Please use the enclosed statements as verification of the lower interest rate beginning with your statement dated December 24, 2015.Please note, the Bank did receive a $49.40 payment on January 11, 2016. This is the last payment made toward your credit card account. It should also be noted, the total late charges on your account are $375.00.  As we explained in our previous response, you were charged a late fee because you failed to make the minimum payment by the due date on your credit card statement.  The following fees correctly posted to your credit card account:• $25.00 fee o January 22, 2015• $35.00 fee o February 24, 2015o March 24, 2015o April 24, 2015o May 22, 2015o June 22, 2015o July 22, 2015o August 22, 2015o September 22, 2015o October 22, 2015o November 24, 2015It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matter. You are a valued customer and we hope you will allow us to serve your financial needs in the future.  If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Patrick S.Office of the PresidentPC: Revdex.comEnclosure: Credit Card Statements

I submitted a copy of the promotion that I applied for. My response was directed toward making a balance transfer with 0% interest for the first 15 billing cycles. The balance transfer was received and posted on 2/16/2018. I have not received a statement for this transaction, yet. The first statement is expected to arrive soon with a due date of 3/28/2018. Therefore, according to the promotion, this would be my first billing cycle and the 15th billing cycle would have a due date of 5/28/2018. However, this bank is making 1/2018 my first billing cycle and 3/2018 is considered to be the 15th billing cycle. I am not satisfied with their determination and have submitted copies of documents to show the actual transaction and the offer that I responded to.

[redacted] Date: November 10, 2015 Regarding Your Experience Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning the level of service you received from the Bank. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. We strive to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard. Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers. Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns. I apologize for the situation that occurred when the direct deposit you made did not get applied accurately to your [redacted] card, which caused a delay in youreceiving the funds. In order to compensate you for the inconvenience you experienced in conjunction with this situation, the Bank deposited funds totaling $267.18 into your checking account ending in [redacted] on November 5, 2015. The funds totaling $267.18 included the $17.18 still remaining on your [redacted] card ending in [redacted] and the $250.00 that you were required to borrow due to this circumstance. A review of our files revealed that your [redacted] card was closed by the Bank due to a Pattern of Use issue. I appreciate this opportunity to address your concerns. On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Carolyn G. Office of the President

[redacted] Date: March 29, 2016 Account:       [redacted]Regarding Your Mortgage LoanDear [redacted]:We received a copy of the follow up letter you sent to the Revdex.com regarding your mortgage loan. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter.As stated in my previous response dated March 10, 2016, when a customer disagrees with the appraised value of the property during loan origination, there is a procedure in place at the Bank that allows a customer to request that a new appraisal is ordered; however, the process to dispute the appraised value must occur within a reasonable timeframe during the loan origination process. Unfortunately, the ability for you to dispute the appraised value of the property is now outside of that timeframe. In order to have disputed the appraised value of the property, you would have had to have done so during the time when the loan was being originated in September 2005. We do not have any record that you disputed the appraised value of the property at that time.According to our records, and as the documents you sent to us with your complaint indicate you are already aware, when you contacted the Bank concerning financial difficulties you were experiencing, the Bank agreed to modify the mortgage loan. The terms of the Bank’s offer to for modify the mortgage loan are contained in the documents that you sent to us. The Bank offered to modify the loan on August 18, 2012. Our records indicate that the loan modification offer was approved by the Bank and sent to you on August 22, 2012. The loan modification was declined by the Bank on October 9, 2012, because you stated that you did not wish to proceed with the loan modification at that time. The Bank is still within its rights to collect the balance owed on the loan. As stated in my previous response to you on February 24, 2016, the loan was charged off due to non-payment on December 28, 2012. The last payment received on the loan was on June 5, 2012. If you would like to make arrangements to repay the amount owed on the loan, please contact our Collections Department at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET.According to my research, the property went to tax sale. For information regarding the status of the tax sale of the property, you will need to contact the county auditor for [redacted] County. The Bank does not have any additional information to provide regarding the tax sale of the property because we did not initiate this action.If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Adam P.Office of the President PC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The business just photocopied the user agreement which I already know says they can reduce my limit whenever they want. What they have failed to address is why they would do that when my account has consistently been paid and has always been in good standing. It is death by a 1000 cuts every time I make a substantial payment they lower the limit, resulting in a notification sent to the credit bureau. It has happened at least five times. I am paying on time at least 5x payment and getting negative reports on the credit bureaus. Last time my credit dropped 10 points. Also this time the drop in limit put me over the limit. This is illegal!!!! Nowhere on the crappy photocopy is this explained
 
Regards,
[redacted]

[redacted] Date: April 29, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the Essential Checking account ending in [redacted]. Our review of the account included the following activity: * Your beginning account balance on March 29, 2013, was $4.53. Check number [redacted] posted to the account in the amount of $50.00. Because there were insufficient funds in the account to cover this check, a $37.00 overdraft fee was assessed to the account the following business day. * Your beginning account balance on April 3, 2013, was negative ($36.47). A debit card transaction in the amount of $9.09 posted to the account. Because there were insufficient funds in the account to cover this transaction, a $37.00 overdraft fee was assessed to the account the following business day. * Your beginning account balance on April 16, 2013, was negative ($82.56). A transaction in the amount of $5.00 attempted to post to the account. Because there were insufficient funds in the account to cover this transaction, it was returned, and a $37.00 overdraft/return item fee was assessed to the account the following business day. * On May 23, 2013, the account was charged off and closed. Because the account was charged off, a $30.00 charged off account fee was assessed, leaving an account balance due from you in the amount of $149.56. Because the negative balance of the account was charged off, the Bank reported the negative information to [redacted]. I have enclosed copies of the account statements and overdraft notices for your records and review. As a result of our review, we have determined that the information provided to [redacted] was accurate. Therefore, we cannot fulfill your request to remove the reporting. I apologize for any additional frustration this may cause you. If you would like to contact [redacted], you can reach them directly at ###-###-####. On December 16, 2013, your account was sold to [redacted] for further collection efforts. However, it is possible that this collection company sold the charged off account debt again to another collection company. If you’re contacted by a collection company regarding this account, you may request validation of the debt in question and contact information from the company. In April 2014, a check in the amount of $217.00 was sent to you as a result of the overdraft settlement. Although this check was sent to you for overdrafts on the account, the account was overdrawn by the three (3) previously detailed transactions. Please note that this does not affect the account being charged off and reported to [redacted]. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com Enclosures: Statements, Overdraft Notices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
-They are not accepting the payment I provided over the phone providing them my bank routing number as well as my account number. They say funds are insufficient. However, I transferred money into my account and know the amount was sitting there for them to withdraw the amount.  They said they would try again, but the money is still sitting in my account. -I am looking for a home and this is damaging my credit and is very concerning to me that they keep making my account defaulted with no invoice being mailed or emailed. How is a business that large allowed to not communicate with clients when that is their major source of income? They will not allow me to sign up for auto draft without being on hold for 40 minutes. They do not even e-mall or allow online payments. They are intentionally preventing clients from paying so they can assess additional fees and ruin credits. -After providing them my phone number 240-5810-0192 and my bank account information, they come back and say the phone number is not working as well as my payments come back insufficient. How can all these things go wrong when I am willing to resolve the issue?  Their statement about if they cannot reach me, they will look into their system to see who is related to me or associated with me cannot be legal. I do not want them to contact anyone they believe or assume is related to me. The folks getting the calls are not happy about it and never signed up to be contacted.  The proper resolution for me is to remove all the late payment reports removed from my credit and for Fifth Third bank to begin mailing monthly invoice statements. 
Regards,
[redacted]

[redacted] Date: January 13, 2016 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the follow up letter you sent to the Revdex.com regarding your vehicle installment loan. We appreciate the additional time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. According to our records, the postal money order in the amount of $535.00 with serial number [redacted] and dated October 10, 2015, that you sent as payment for your loan, was received and posted to your loan on October 14, 2015. I have enclosed a copy of the postal money order with serial number [redacted] for your review. If you have documentation showing that any late payment received by the Bank was received before the loan was past due for payment, please send it to us and we can determine if the negative information that was reported to the credit reporting agencies can be corrected. Please send the requested documentation by mail to the following address: Fifth Third Bank Attn: Adam P. Office of the President 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, you can fax this information to my attention directly at ###-###-####. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### Please be aware that when your full minimum payment due does not post by the due date, your loan is considered delinquent and is subject to collection activity. The Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:00 PM, including holidays. Our Collections Department may make several calls each day in an effort to inform you of the past due payment and make payment arrangements. Please accept my sincere apologies for any negative experience you may have had when our Collections Department contacted you regarding your loan. These calls are only intended to make you aware that your loan is past due for payment and to make payment arrangements with you. Calls from our Collections Department are not intended to cause you any hardship. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President PC: Revdex.com Enclosure: Copy of Payment

Thank you, im sorry for the confusion I never intended to accept there respond.  I was have trouble entering my respond.  So I sent and additional respond regarding the subject matter yes I would very appreciate Revdex.com help. Fifth third is not fully disclosing there banking policy also they are holding my life in there hands with my financial status by placing on a list that does not allow me to move forward with credit or to pursue a mortgage.  Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: October 12, 2015 Account: [redacted] Regarding Credit Bureau Reporting Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, concerning your mortgage...

loan. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. Ultimately, our investigation of this matter determined that the information provided to the credit reporting agencies regarding the Fifth Third mortgage loan was not correct. Therefore, we submitted a request to update the information reporting to the credit reporting agencies. Confirmation of this correction may also be sent to you from our Operations Department under separate cover. Please allow approximately ninety (90) days for the credit bureau agencies to completely update their reporting. If you apply for credit in the interim, please feel free to use this letter as proof that Fifth Third Bank is correcting the error. If you would like to contact the credit bureaus directly, contact information can be found below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President

I would like some money back - On February 21 2016 I had got loan from 53 third bank for an automobile.  Loan was in the amount of $ 19,937.17.  I was to make my first payment 4 /6/16 I had contacted the bank about automatic payments. I was told they needed a cancelled check I then told them I have not had a check in years. She said well you can make a payment on line at no charge. I said great that till give me a month to go to the bank and get checks.  I had made my payment so I would not be late for my first payment. I then noticed that 53 third bank had taken the payment of 334.03 on the due date after I had already made the payment.  When they took out the second payment it caused overdraft fees on my account. After a week or so I finally got my money back on the double payment and the overdraft fees.  When 53 third bank called to notify me they are sending me a check for the overdraft fees $70.00.  I had found another bank with a lower interest rate so I then started to proceeding of changing my loan to another bank   Original loan     19,937.17  Payment                  334.03   first monthly payment   Balance             19,603.10 [redacted] PAY OFF     19,466.60 Difference of            137.10 [redacted] called the auto pay off line and stated the payoff was 19,466.60.  When 53 third bank called me stating it was error on their side they will refund my $70.00 by check but I still had a balance of 311.00 I asked how this could be   53 third bank is telling me that the payoff amount that [redacted] got was when 2 payments were made which would have been 334.03 plus 334.03 –that equals 668.06     Original loan amount 19,937.17 53 third bank is stating the payoff amount that [redacted] got was because of the 2 payments they took if that was the case it was lower than 19,466.60 Two payments they are saying minus 668.06 Should be 19,269.11 which is not 19,466.60   I am very unhappy with the way this has been handled I had contacted 53 third bank for several weeks starting 3/18/2016 when I wanted to set up auto payments.      I called Felecia at ###-###-#### starting 4/13, 4/14, 4/15, 4/18, 4/20, 4/21, 4/22, 4/25, 4/26, 5/6, 5/9, 5/10, 5/11 During this time frame she stated that I was being charge finance charges I was told she would reverse the charges due to the fact she had to research to see why I had a balance and what was going on   Also stated that this would be taken care of before the May 6th payment Then she called me and told me that when she tried to reverse in system It was only 0 .74. When should have been 25.00 or so.   I do not understand how they figure I still owed over 300.00   I can see the amount of 137.10 clearly but not 311.17 as they state You can clearly see it in the numbers from the original amount I financed minus the one payment I would appreciate any and all help with this situation.    If anyone would like to contact me on this matter please do ###-###-####   Thank you [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I have read through the reply from Fifth Third.  It is all very confusing.  I paid all my escrow payments on time and in full in 2015 and 2016. There should have been one payment to pay the home [redacted]. It seems that because I refinanced during the same month that the [redacted] was due, that some mistakes were made in the figures and now I have to pay an additional $1300.00 to make up for it.
Regards,
[redacted]

This message is regarding Complaint ID # [redacted]- Fifth Third BankI am sending this message to ask why you closed the aforementioned complaint while I have specifically asked in the response for more information. The business’s only response only pertained to the deposit, not the fact they deliberately stopped sending any type of communications until the day before the complaint.The “issues” in the complaint are, in order of appearance (from the earliest message to the latest):The deposit. (Although I know that by this point, I am not likely to get this amount back, especially since you dropped the case with minimal evidence from Fifth Third. I am mostly pressing them at this point to admit wrongdoing.)The fact that I was not given any correspondence before the events of this started happening. Although I would normally let an amount as small as the case here go, I would at least like to have advance notice, which I was never given and Fifth Third has still yet to look into. Although they claim that they sent it, I can assure you I have not received any sort of “August 2016 Account Statement”.A smaller matter, Fifth Third has still only sent generic documents pertaining to standard accounts, nothing pertaining to student accounts. While I understand that they share many of the same rules and regulations, the clause associated with the student accounts (see the previous message for a URL) that no monthly fees would be accessed, or the “no fees period” (which supposedly waved any and all fees as long as I still attended the university that I signed up in, upon which it would convert to a standard or express checking/banking account) that was associated with the Fifth Third Branch where I opened this account.Of these, I asked for the third one specifically in the response message (which they will most likely not look into unless this case is re-opened), and the second was not addressed in the business response at all. So, please consider reopening this case so I can have an actual resolution, not a generic response. I will accept the resolution (even without the deposit) if they provide proof that it is not one of the fees waived in a student account or they admit wrongdoing for withholding mail correspondence before the fee started being accessed.Sincerely, [redacted]