PROCORPSA

[redacted] Date: May 24, 2017 Account: [redacted] Regarding Your Cashier’s Check Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding a cashier’s check for [redacted]’...

checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please accept my condolences for your loss. On behalf of the Bank, please accept my sincere apologies for the difficulties you encountered while trying to obtain a replacement cashier’s check for [redacted]’ checking account ending in [redacted]. We strive to provide exceptional and timely service, and I am sorry that was not your experience. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. After receiving your complaint, we reached out to senior management in the [redacted] region. We were informed that you obtained the replacement cashier’s check number 2[redacted] in the amount of $732.58 at the [redacted] Banking Center on May 22, 2017. We regret the delays in issuing the replacement check. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while we conducted our research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: May 13, 2016 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the letter you sent to the Revdex.com regarding your...

vehicle installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On April 21, 2016, we received funds in the amount of $11,684.45 to pay off your vehicle installment loan. The payoff payment was posted to your account on April 22, 2015. Since the payment of $11,684.45 exceeded the payoff amount by $9.06, a refund check in the amount of $9.06 was sent on May 6, 2016. If you have not received the refund check, please contact me directly at the telephone number provided in this letter. On May 6, 2016, we received an additional loan payment in the amount of $606.76. Since the loan had already paid off when this payment was received, in approximately ten (10) business days from May 6, 2016, a payment refund check in the amount of $606.76 will be mailed to you. If you do not receive the payment check within two (2) weeks from May 6, 2016, please contact me directly at the telephone number provided in this letter to have a new check sent. According to our records, your loan payments were being sent to us from a bill payment service that is not affiliated with the Bank. The company is called [redacted]. As part of my research into this matter, I called [redacted] at ###-###-####, and they confirmed that, even if a loan is paid off, they will continue to send payment to the lender. Smart Payment Plan will continue sending payments until the customer has contacted them to cancel the service. When we spoke on May 9, 2016, you stated that the other borrower on the loan contacted the Bank in April 2016 and was informed by an employee in our Customer Service Department that the Bank would contact [redacted] on her behalf to cancel the service with them. I listened to the recorded telephone call between the other borrower on the loan and the customer service agent. During that call there was no discussion about cancelling the service with [redacted]. As we discussed during our telephone conversation on May 11, 2016, while we regret the issues you have experienced with your loan, the Bank is not able to reimburse you for any of the fees assessed by the institution where you hold your checking account. This is because none of the fees were assessed by Fifth Third, and because there has not been any error made by Fifth Third regarding your loan payments to cause fees to be assessed. Your only recourse for reimbursement of fees you have incurred, is by contacting the financial institution that assessed the fees to your checking account. Additionally, if you have previously contacted Smart Payment Plan to cancel the service with them, and they drafted a payment from your account after you requested cancellation of the service with them, they may be able to refund you for some of the fees you incurred. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com

[redacted] Date: November 14, 2017 Account: [redacted] Regarding Your Recent Correspondence Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com). Fifth Third Bank...

takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. I deeply regret our inability to discuss this matter when I attempted to reach you on October 30, 2017. Please be assured that we have thoroughly reviewed the installment loan account in question. Our research has determined that on August 26, 2017, we received applications on your behalf for two (2) auto loans at the [redacted] dealership. We have included copies of the Installment Loan Contract for the approved loan ending in [redacted], as well as the adverse action notice that was sent to you on September 1, 2017, for the loan application that was declined. Fifth Third Bank takes protecting financial and personal information very seriously. Due to your statement that these applications occurred fraudulently, we have verified that case number [redacted] has been opened with our Bank Protection Department. While we strive to resolve all investigations as quickly as possible, please allow up to sixty (60) days for the investigation to be completed. Final written confirmation will be sent to you upon completion of this investigation. To check the status of this case, please reach out to our Bank Protection Department directly at ###-###-####, Monday through Friday, 8 a.m. to 8 p.m., ET. [redacted], we strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S. Office of the President Pc: Revdex.com Enclosure: Installment Loan Contract [redacted] Installment Loan Adverse Action Notice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I want to know what I should do to take this up. Fifth third bank is out to take money from their customers. I want to put an end to this mess. They are close to a scam. Please let me know my options.
Regards,
[redacted]

[redacted] Date: March 13, 2017 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding...

your final payment for your installment loan. We appreciate the time you have taken to bring this matter to our attention. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the bank. I also want you to know that our senior and executive management teams review customer concerns as part of our ongoing commitment to improving customers’ satisfaction. On February 27, 2017, the Bank received and processed your installment loan payment of $3,165.71. This payment was returned to the Bank on March 3, 2017, by [redacted]. The payment was returned due to an incorrect checking account number being used to make the payment. The checking account number used for this transaction ended in [redacted]. On March 6, 2017, the Bank received and processed your payment of $3,165.71. This payment was made from your account ending in [redacted] at [redacted]. We have confirmed the payment was backdated to February 27, 2017, and you were not assessed any finance charges between February 27, 2017 and March 6, 2017. Please find enclosed a copy of the paid in full letter mailed to you on March 6, 2017. Please note that all titles are processed within five (5) business days from the paid date. This does not include mailing time. The lien is released within five (5) to ten (10) business days from the closed date of the installment loan. If you have not received the lien release by the time you receive this letter, please contact me at the telephone number below and I will have a second document sent to you via overnight mail. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosure: Paid in Full Letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
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[redacted] [redacted] [redacted] Date: October 19, 2017 Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received the feedback you submitted through the Revdex.com. Thank you for taking...

the time to share your experience. Your feedback is important so that we can better understand how to improve our service to you. Your positive comments have been forwarded to the relevant parties. I apologize for any inconvenience caused because we do not accept a telephone payment for a vehicle loan payoff. Customers can use the following methods to send in a payoff: ** Mail their payoff check to a specific mailing address which is different than the mailing address; ** Make a payment inside of a Financial Center; ** Wire transfers are accepted, but require specific routing information to be properly posted; [redacted] transfers are accepted; ** Send the payment using another bank’s online bill payment service, although it must be sent to the specific payoff mailing address; ** If the customer is using our Auto BillPayer service, the final payment amount will be automatically deducted. I apologize if you were not provided with all of the available options to send in your final payment. Your payoff was received on September 25, 2017. The loan is now closed and at a zero (0) balance. An overpayment refund of $131.27 was sent to the above address on October 11, 2017. You were a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

The issue is two fold.  1.  I cant get a straight answer from them.  They added insurance to my car because I failed to provide insurance for the car in a timely manner (I get this and that is not the dispute).  By them adding their insurance. It increased my monthly payment by almost 100%.  I called in and asked them what it would take to make my account current and they said that it would take 699.00.  I asked them if I make this payment I will be all caught up and not that I have insurance on the car  my payment will now decrease back to the original monthly payment and customer care said no.  I said but you said that it was current and you have my insurance therefore there is no nee for me to pay the additional fees.  I asked what it would take to get my payment back to original amount and she could not tell me.  I told her all I want to do is pay the original amount and she could not help.  I asked for a supervisor who conveniently was in a meeting and we could never touch bases.  I then did get a call from someone who said that he was the president and that he was looking into everything and will get back to me and of course never got back to me.  very poor customer care. I wish I had a choice to pull my car loan and give it to someone else but I cant.  My second complaint is I requested they send me invoices and or statement either in the mail or electronically so I can know what I am suppose to pay and when I am suppose to pay and they said no.

Revdex.com:Fifth Third went above and beyond in helping me resolve my issues. They will continue to have a loyal customer. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: March 24, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your Fifth Third...

Bank checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. On February 23, 2016, we received your dispute for a payment of $470.77 from [redacted] that posted to your checking account on February 22, 2016. We opened case # [redacted] and began our investigation. The dispute was denied and the case was closed on February 24, 2016. Since this transaction was a pre-authorized transfer, the transaction needed to be cancelled with the merchant prior to the posting date of the transaction. If you have any questions about the investigation completed, you may contact our Disputes Department directly at ###-###-####, Monday through Friday, 8 AM to 5 PM EST. It is important to ensure that your checking account has enough funds to cover all of the transactions that post to the account. As a valued customer, we have reversed a total of $111.00 in overdraft fees within the past twelve (12) months. Therefore, we are unwilling to waive any additional overdraft fees on your checking account. I apologize if you were told otherwise. We appreciate your patience while waiting for a response. Thank you for your long standing business with Fifth Third Bank and we look forward to servicing your banking needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S. Office of the President Pc: Revdex.com

[redacted] Date: February 15, 2017 Regarding Your Stolen Checks Dear [redacted]: We received a copy of your additional complaint filed with the Revdex.com (Revdex.com) regarding your utility checks that were stolen and processed with Fifth Third Bank. We appreciate the time you have taken to express your continued thoughts and concerns. On behalf of the Bank, I apologize for the difficulties and distress this situation has caused you. However, we stand by our previous correspondence dated February 6, 2017. Please contact [redacted] and complete a fraud affidavit in order to have them cease collection efforts. For your reference, I have enclosed a copy of our previous correspondence. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,
[redacted]

[redacted], Our position on this matter has not changed. We have been requesting a copy of the Declaration Page showing proof of comprehensive coverage for months now. We have contacted [redacted] directly several times and have been provided the same information each time.I would be happy to speak to his insurance agent directly. My direct phone number has been provided in each of my written responses.We still consider this issue closed and will no longer respond to [redacted] unless new information is received from him or his insurance company. Thank you, [redacted]| Fifth Third Bank Customer Care Specialist II| Office of the President5050 Kingsley Dr, MD 1MOCOP, Cincinnati, OH 45263P: ###-###-#### F: ###-###-#### email: [redacted]

Please find attached our response to the additional rebuttal filed by [redacted]. Thank you. 5050 Kingsley DriveMD 1MOCOPCincinnati OH 45263[redacted]Date: August 19, 2016Account: [redacted]Regarding Your Installment LoanDear [redacted]:We received a copy of your additional rebuttal filed with the Revdex.com regarding your vehicle loan. We appreciate the opportunity to research your concerns.As advised in our previous response, according to our insurance center, your comprehensive insurance coverage was cancelled on December 16, 2015. A new policy was written on March 30, 2016, that included comprehensive coverage. However, the effective date for this policy was May 24, 2016. Subsequently, the Bank purchased insurance coverage, on your behalf, that was in effect from December 16, 2015, until May 24, 2016.In your most recent rebuttal, you requested that we contact your [redacted] Insurance agent, Jill Hawkins, directly regarding your insurance policy. I called [redacted] on August 16, 2016, per your request. Your insurance agent reviewed your file and verbally confirmed that you did not have comprehensive coverage from December 16, 2015, until May 24, 2016. The information provided by your insurance agent is the same information that our insurance center received from [redacted]. Therefore, the insurance policy that was purchased by the Bank was necessary and you are not entitled to a refund for the forced placed insurance purchased.Thank you for your patience while waiting for our additional response. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Office of the PresidentPc: Revdex.com

[redacted] Date: July 11, 2017 Account: [redacted] Regarding the Promotional Cash Bonus Offer Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding the promotional...

cash bonus offer that was available at the time you opened your Fifth Third Bank Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. After thoroughly reviewing your account, we determined that you met all criteria for the $200.00 promotional cash bonus offer that was available at the time you opened your checking account ending in [redacted] on March 16, 2017. Therefore, we credited the $200.00 cash bonus to your checking account on July 7, 2017. I truly hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while we researched this matter for you. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

[redacted] Date: March 22, 2016 Regarding Your Husband’s Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com, husband’s installment loan account. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. Since you are not a signer on your husband’s account, we are unable to share any details concerning his account with you. Security measures such as these are put in place to protect account holders from potential fraud and I apologize for any inconvenience this may cause you. Please be aware that we responded to your letter in detail and mailed a response to your husband. [redacted], we appreciate your patience while we researched this matter. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-#### Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Danielle S. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I do not trust in Mr. Adan P.. Last time conversation on April 15,2016 he informed to me that his Company Fifth Third Bank will not change their determination from foreclosure to Bankruptcy Chapter 7, and will report it also to [redacted] and [redacted].,even when I provided all information of my discharge and also my Bankruptcy 7 filing date was on July 7, 2013 after the foreclosure date May 22, 2013.  Also Mr. P. in the first dispute sent me a letter on October 20,2015 that he submitted an update to all 4 credit bureaus to correctly report the account as being included in your chapter 7 Bankruptcy discharged on 10/29/13, with zero balance owed, and he never reported it to the 4 Agencies, because I had to do a new dispute against [redacted] and I have to do a new one to [redacted] because Mr. P. told me in that last call on April 15, 2016 that he will inform to [redacted] as well about my foreclosure.    I am still checking my [redacted] report recently and now [redacted] removed my bankruptcy 7 discharge and put again a debt of $170,000 with 4 missing payments on October and November 2011, and January and February 2012. When this debt was supposed to be removed with zero balance, no missing payments and with the reason of Bankruptcy 7 discharged. Mr. P. is not a man of word. I will appreciate if Revdex.com supervise Mr. Prussia to provide the information of my bankruptcy 7 discharge with zero balance, no missing payments  to the 4 Credit bureaus like he supposedly indicatd in this current letter. Thankssee copy of [redacted] report: [redacted]
[redacted] * * * [redacted] ** [redacted] * * * * * * * * * [redacted] ** ** ** ** ** ** ** ** ** ** ** [redacted] ** ** ** ** ** ** ** ** ** ** ** [redacted] ** ** ** ** ** ** [redacted] * * * * * * * * * * **  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]

[redacted] Date: April 22, 2016 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the online bill payment activity via 53.com, which included the following: **On March 1, 2016, a one-time, immediate payment to [redacted] in the amount of $20.00 was initiated by you. This payment was sent electronically on March 2, 2016, and posted to the Essential Checking account the same day. ** On March 1, 2016, a one-time, immediate payment to [redacted] in the amount of $272.10 was initiated by you. This payment was sent via check number [redacted] on March 1, 2016. This check posted to the Essential Checking account on March 9, 2016. ** On March 2, 2016, a one-time, immediate payment to [redacted] in the amount of $10.00 was initiated by you. This payment was sent electronically on March 2, 2016, and posted to the Essential Checking account on the same day. ** On March 28, 2016, a one-time, immediate payment to [redacted] in the amount of $272.10 was initiated by you. This payment was sent via check number [redacted] on March 28, 2016. This check attempted to post to the Essential Checking account on April 7, 2016, but was returned as a result of a stop payment placed on the account. ** On March 30, 2016, a one-time, immediate payment to [redacted] in the amount of $414.00 was initiated by you. This payment was sent electronically on April 1, 2016, and posted to the Essential Checking account on the same day. It should be mentioned that a stop payment was placed on the account on April 7, 2016, for a payment dated April 1, 2016, to [redacted] in the amount of $414.00. Because this payment was sent electronically and posted to the account on April 1, 2016, the payment could not be stopped on April 7, 2016. ** On March 31, 2016, a one-time, immediate payment to [redacted] in the amount of $20.00 was initiated by you. This payment was sent electronically on April 1, 2016, and posted to the Essential Checking account the same day. **? On March 31, 2016, a one-time, immediate payment to [redacted] in the amount of $184.00 was initiated by you. This payment was sent via check number [redacted] on March 31, 2016. This check posted to the Essential Checking account on April 6, 2016. We also conducted a review of your telephone calls with the Bank, and we were unable to locate a call with a representative that provided instruction or assistance in cancelling any online bill payments. However, we did review your call with the Bank on April 4, 2016, and you informed the representative that you figured out how to delete the payments yourself because the hold time was too long. Our review of the online bill payment system included the activity on March 29, 2016, and April 1, 2016, where the following payees were deleted: [redacted], [redacted], and [redacted]. Although these payees were deleted, the previously detailed payments were scheduled, and not cancelled. Our review of the online bill payment system determined there was no Bank error in proce[redacted]ng the requested transactions. If you wish to request a refund of a payment made via the online bill payment system on 53.com, you would need to contact the recipient of the payment with this request. I apologize for any additional frustration this may cause you, and any difficulties you experienced when attempting to discuss this matter with the Bank. We also completed a review of the Essential Checking account ending in [redacted]. Our review of the account included the following: ** Your beginning balance on April 1, 2016, was $7.22. A direct deposit in the amount of $713.00 was received and the funds were immediately available, making the available balance $720.22. On this same date, three (3) merchant payments and two (2) online bill payments posted to the account, totaling $729.78. Because there were insufficient funds to cover all of the transactions, the online payment to [redacted] was assessed an overdraft fee in the amount of $25.00 the following business day. ** Your beginning balance on April 4, 2016, was negative ($9.56). There were four (4) credits to the account, totaling $719.32, and leaving an available balance of $709.76. In addition to the previously mentioned $25.00 overdraft fee, there were seven (7) transactions, totaling $508.34 that posted to the account, leaving an available balance of $176.42. ** Your beginning balance on April 6, 2016, was $176.42. There were three (3) debit card transactions and one (1) check that posted to the account, totaling $238.33. Because there were insufficient funds to cover all of the transactions, the check was assessed an overdraft fee in the amount of $37.00 the following business day.** Your beginning balance on April 7, 2016, was negative ($61.91). The previously mentioned overdraft fee in the amount of $25.00 was reversed and credited to the account. In addition to the previously mentioned $37.00 overdraft fee, three (3) debit card transactions, totaling $37.37 and one (1) check in the amount of $272.10 attempted to post to the account, leaving a negative balance of ($383.38). The three (3) debit card transactions were paid. Our records indicate that a stop payment was placed on the account on April 7, 2016, for check number [redacted]. Because of this, check number [redacted] in the amount of $272.10 was returned the following business day, leaving the account at a negative balance in the amount of ($111.28).** On April 11, 2016, the previously mentioned $37.00 overdraft fee was reversed and credited to the account, and the negative account balance was ($74.28). I have enclosed a copy of this statement and the overdraft notices for your records and review. Our review of account activity has determined there was no error in assessing the overdraft fees to the account. Although there was no error, in the interest of customer service, the overdraft fees totaling $62.00 were reversed and credited to the account, as previously detailed. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com Enclosures: Statement, Overdraft Notices

[redacted],I regret that the customer is dissatisfied with our responses, but we fully researched this issue and have already responded to her twice.She did not provide any additional information in this most recent rebuttal. We consider this issue closed.Thank you,Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the President5050 Kingsley Dr, MD 1MOCOP, Cincinnati, OH 45263P: ###-###-#### F: ###-###-#### email: [redacted] Please note any correspondence/emails received will be included as part of the customer’s complaint file.**