PROCORPSA

Revdex.com:This modification was recinded during my deployment because my payments werent getting to them in timeThis happened over two years ago and is being reported as it is just happeningMy credit has been damaged twice now by one incident over two years ago in the pastWhen I paid off this car early my account was in good standing and my credit score was over This is fraudulent reporting at best If this company is interested in quoting the contract they should point out the portion again where two payments have to be lateThe second payment was in the grace period (as the representatives talked about over the phone that no longer exists when referenced here but still did at the time when talking to representatives on the phone)This company changed their phrasing from grace period to penalty free period, which still applied and finally one of the managers with nothing left to say stated that he just wasn't changing it backThe defining criteria when they rescinded the modification was that a payment went past days ( which was no where in the contract)But I am not even concerned about this part of their scamThis is just what they used to pivot and change the issue in their responseI wasn't bringing up past problems with this crooked company, I am complaining about a whole new scam.This company is scamming and back pedaling to justify its actionsMy complaint isn't currently about the loan modification that they rescinded, it is about them negatively reporting to my credit the same incident twice as two separate events and reporting it as current when it happened over two years ago and my credit had already been negatively affected as the the business response pointed outThe contract did not specify that my credit would be negatively impacted multiple times by the same incidentPlease show that portion of the contract in your fraudulent claimIn closing, my credit has been negatively affected multiple times by one incident that happened over two years ago and is being reported as currentMy account was in good standing and paid off early and this company's response to that was to wreck my credit when immediately before I paid off this auto loan they were reporting that everything was in good standing every monthThis company had to go so far as removing all of my payment history from my credit reports to be able to justify reporting it as charged off because everything was paid in a timely manner all the way down to zero on my credit reportsHow does a company get away with something like this??? I am going to look into finding their registered agentThis isn't rightthey shouldn't be able to do this to people and keep hurting them over and over [redacted] *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate the info, but limiting me to scheduling only payments is not reasonable, and a cheap attempt to collect more fees Regards, [redacted]

All late payment reports have now been removed from my credit report and issue is satisfactorily resolvedThank you for your assistance

[redacted] [redacted] ** [redacted] *** Date: July 11, Account: [redacted] Regarding the Promotional Cash Bonus Offer Dear [redacted] : We received a copy of the complaint you submitted to the Revdex.com regarding the promotional cash bonus offer that was available at the time you opened your Fifth Third Bank Essential Checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused youAfter thoroughly reviewing your account, we determined that you met all criteria for the $promotional cash bonus offer that was available at the time you opened your checking account ending in [redacted] on March 16, Therefore, we credited the $cash bonus to your checking account on July 7, I truly hope this letter meets your satisfaction and resolves your needsThank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I would appreciate a great deal please if Fifth Third Bank would please explain why it immediately issued me a credit to my account concerning my dispute with [redacted] for the amount of three hundred and fifteen dollars and are refusing to issue me a credit to my account for the exact same type of fraudulent transaction which took place that is now occurring with the [redacted] ***, [redacted] , as I explained to Fifth Third bank's Dispute department in specific detail when filing both disputes where one of which, [redacted] ***, was immediately credited to my account which was prior to my filing a complaint against Fifth Third Bank with the Revdex.com and the [redacted] , with the other, [redacted] , not immediately credited to my account and denied only after I filed my complaints with the Revdex.com and the [redacted] against Fifth Third BankI will proceed in filing additional complaints with the [redacted] and the [redacted] against Fifth Third Bank and Elizabeth Dif my account is not credited the full amount of my dispute against [redacted] as it is a fraudulent transaction, please Regards, [redacted]

[redacted] *** [redacted] *** [redacted] *** Date: April 19, Account: [redacted] Regarding Your Essential Checking Dear [redacted] ***: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com) concerning your recent overdraft and request for a refund of feesPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concernsOn behalf of the Bank, please accept my apologies for any frustration this matter may have caused you, as well as sincere sympathies for the recent difficulties you have experiencedWe have researched the issue surrounding the overdraft fees you have recently accrued, and found that the fees were charged correctlyAs we discussed when we spoke, Fifth Third Bank’s processing runs on [redacted] Standard Time (***)Our review of this matter found that the transfer in question that was made in an attempt to avoid overdraft fees was made on March 31, at 12:56:a.m., ***As this was a Saturday, this posted to the account on Monday April 2, 2018, which was the next business dayI have confirmed that when transferring funds between accounts via 53.com the following message is listed: Funds advanced after p.m., [redacted] will be immediately available for withdrawalThe transfer will not be available to cover items today and will be included on the following day's account activityAdditionally, below that message is a clickable link titled Cutoff Times and FeesIf this link is accessed the information provided states: Note one (1): Initial transfers between checking and savings accounts initiated prior to p.m., *** on a business day will be processed that dayInitial transfers between other account types must be initiated prior to p.m., [redacted] on a business day to process that dayInitial transfers that occur after those hours or on non-business days will be processed on the next business day but will be reflected immediately in your available balanceSubsequent scheduled transfers that fall on a non-business day will be made on the business day preceding the scheduled dateNote two (2): Transfers from a credit card will be treated as a cash advancePlease review the terms and conditions of your credit card for additional detailsWe regret the inconvenience this matter may have caused you, but as the customer you are in the best position to know if items you have authorized, either by debit card, check, or electronic ACH payments, have cleared your checking account by utilizing a checkbook registerAlthough no bank error was found in our research of this matter, we have waived a $overdraft fee in the interest of customer serviceTo clarify for future transactions, the Bank processes transactions at the end of each business day in the following order: [redacted] Credits and deposits made prior to the end of day cutoff time [redacted] ATM and debit card transactions in the order they took place [redacted] All other debits, including checks and electronic bill payments, in the order of highest to lowest amount [redacted] Fees and service charges Debit card and ATM transactions are time-stamped debits and are pre-authorized at the time of use, and will show pending until they are postedBecause time-stamped debits are pre-authorized at the store and cannot be returned, we pay these items first in the order they were authorizedChecks and electronic ACH payments are batch debits that are not pre-authorized by usThese transactions do not include a time-stamp and will not show as pending during the dayChecks and electronic ACH payments are collected during overnight processing and will post to the statement for that business day, the day the payments were authorized by you to be paid and collected from Fifth Third BankRegarding the fees assessed on your account, Fifth Third Bank checking accounts have options of both Overdraft Protection, and Overdraft CoverageOverdraft Protection automatically transfers funds from a Fifth Third Bank savings account, credit card, or home equity line to cover items that overdraw your checking account at the end of the business dayWith Overdraft Protection, we charge a reduced transfer fee of $for each transfer versus a higher overdraft fee of $for each posted item that overdraws your accountPlease be aware that Overdraft Protection will cover all types of transactions when the available checking account balance is insufficientIn contrast to Overdraft Protection, some of our deposit accounts also have Overdraft Coverage for ATM and debit card transactionsBy optito Overdraft Coverage, your debits and payments may be approved even if you do not have sufficient funds in the accountIf an account becomes overdrawn, we assess a $overdraft fee for each item that posts while the account has a negative balanceIf you choose to opt-out of Overdraft Coverage for one-time debit card and ATM transactions, your card will be declined preventing the item from overdrawing your account and the account will not be assessed an overdraft feePer Federal Regulations effective June 11, 2010, you had the ability to choose whether to continue having Overdraft Coverage on your account for ATM transactions and one-time debit card transactions via Internet Banking at 53.com, by calling our hour automated telephone line at ###-###-####, or by visiting one of our local Banking CentersAccording to our records, your account is currently opted in to Overdraft CoveragePlease be aware, with the decision to accept Overdraft Coverage for ATM and one-time debit card transactions, your card will be accepted even if there are insufficient funds in your account, and therefore will receive overdraft fees for debit card transactionsOverdraft Coverage does not apply to checks and electronic ACH paymentsIf a check or electronic payment is presented against your account with insufficient funds, the item may be assessed an overdraft fee, or returned and charged a $returned item feeIf the checking account is overdrawn, we also send an overdraft notice via standard mail to inform you of the occurrence that includes a detailed breakdown of the day’s transactionsIncluded with this letter you will also find a copy of our Deposit Account Rules and RegulationsPlease review this document for more information about overdrafts and how items may post to your accountIf you have any questions, please contact myself, your local branch, or a customer service professional at ###-###-####, Monday through Friday, a.mto p.m., Saturday, 8:a.mto p.m., ESTPlease be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the BankIt was certainly not our intention to cause you any difficulties or frustrationWe strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet these expectationsI also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction [redacted] ***, thank you for your patience while waiting for a responseWe certainly hope you will continue to use Fifth Third Bank for your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, a.mto p.m., ESTSincerely, Sarah S.Office of the President Pc: Revdex.com Enclosures: Deposit Account Rules and Regulations

[redacted] *** [redacted] ** [redacted] *** Date: April 14, Account: [redacted] Regarding Your Checking Account Dear [redacted] ***: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matterI confirmed that your account was opened with a promotion to receive a $bonus five (5) business days after receiving a direct deposit of at least $The direct deposit needed to occur within sixty (60) days of the date the account was openedYour checking account was opened on September 22, You received your first (1st) direct deposit on October 2, 2014, totaling $837.78, which was within sixty (60) days of the account open dateThe $should have been credited to your account on October 9, 2014, which was five (5) business days after October 2, Unfortunately, your account was not creditedDue to the transaction activity on the account, the account reached a balance of negative ($179.93) on December 19, We assessed a $charged-off account fee on December 26, 2014, and charged off the negative ($209.93) balance owedWe reported the account activity to [redacted] and sold the account to the third (3rd) party collection agency, [redacted] I reviewed the account and determined that if the $bonus had credited correctly, the account would not have had a negative balance on December 26, 2014, and would not have been charged offThe account would have had a $balance on December 26, Please be assured that we have deleted the information from your [redacted] record regarding the accountWe attempted to buy the debt back from [redacted] ; however, [redacted] advised you already settled the account for $Because you already made payment to settle the account, enclosed is a check for $This amount covers the $you paid to Diverse as well as the $balance that would have been in the account on December 26, Please allow approximately thirty (30) days for [redacted] to delete the information about your accountIf you would like to contact [redacted] directly, they can be reached at ###-###-####Please feel free to use this correspondence as proof that we deleted the [redacted] recordWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna HOffice of the President Pc: Revdex.com Enclosure: Check, Statements and Notices

[redacted] *** [redacted] [redacted] *** [redacted] *** Date: September 1, Account: [redacted] Regarding Your Fifth Third Bank Checking Account Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.com concerning a debit card disputeWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOn May 31, 2016, you disputed a transaction dated May 26, 2016, for $The merchant associated with the transaction was [redacted] ***For your records, I have enclosed a copy of the letter you provided the Dispute Resolution Department regarding the non-receipt of services from your attorneyI have also enclosed a copy of your checking account statement reflecting this purchaseThe Disputes Resolution Department opened case [redacted] to investigate your claims of non-receipt of servicesBased on the information you provided in your dispute, our investigators denied your claimPlease note the Bank is unable to reopen the investigation, and the Bank has no dispute rights based on the information you provided to the Dispute Resolution DepartmentOur position on this matter has not changed and we are unable to further pursue these disputesYou may wish to contact an attorney to determine what civil actions against [redacted] you could pursue at this timeIt was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matterYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Patrick S.Office of the President Pc: Revdex.com Enclosures: Disputes Letter, Statement

[redacted] [redacted] *** [redacted] *** Date: June 12, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matterOn February 25, 2017, you contacted the Bank to dispute the $transaction to [redacted] *** [redacted] that posted to your checking account on February 22, Case number [redacted] was assigned to your disputeThe dispute was denied because the merchant provided a signed receipt for a 5,peso transaction, which converted at that time to $United States Dollars (USD)Enclosed for your review is a copy of the merchant documentation, including the signed receipt for your reviewThe dispute case can be re-opened if are able to provide proof of the billing errorAs an example, you can provide your copy of the signed receipt that shows the amount you state was supposed to be chargedYou can fax the documentation to my attention at ###-###-####You can contact the Dispute Department directly at ###-###-####The Dispute Department is available to assist you Monday through Friday from a.m., ET, to p.m., ET, and on Saturday from a.m., ET, to 1:p.m., ETWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna HOffice of the President Pc: Revdex.com Enclosure: Merchant Documents, Dispute Denial Letter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I WILL NOT be satisfied until I have received a full refund of $I did not authorize those payments to come out of my accountSecondly, I was charged an overdraft fee back in March when there was about $dollars in my checking account, I made a purchase around $at [redacted] and on the exact same day I deposited my payroll check for over $So, $- $= $+ $700(deposit) = $I don't see why I would have been charged an overdraft fee but I wasOnce again, today, June I was just hit with another $overdraft fee when I did not authorize [redacted] to attempt to take money from my accountI have already paid the monthly payment but Fifth Third Bank keeps allowing for companies to try to pay other companies when there is not enough funds to cover.Fifth Third Bank is by far the worst bank I have ever tried to do business with Regards, [redacted]

[redacted] *** [redacted] *** [redacted] *** Date: May 4, Account: [redacted] Regarding Your Installment Loan Account Dear [redacted] ***: We received a copy of your additional complaint filed with the Revdex.com (Revdex.com) regarding your installment loan accountWe appreciate the time you have taken to express your continued thoughts and concernsOn behalf of the Bank, I apologize for any difficulties or concern this situation may have caused youHowever, we stand by our previous correspondence dated April 25, Our position on this matter has not changedFor your reference, I have enclosed a copy of our previous correspondenceWe reviewed the recording of the phone call between [redacted] and our Collection DepartmentWe confirmed that [redacted] provided an account number of [redacted] The representative read the account number back to [redacted] to verify he had it correctly, and [redacted] confirmed the account number was correctAs a result, the payment was enteredHowever, the account number was not correct as it was missing a digitWe confirmed that no Bank error took placeThe valid late payment that was reported affects all signers on the loanWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have reviewed the information sent by Fifth ThirdAlthough the company was able to explain each of my payments, I am still questioning why I was being charged a late fee when payments were sent by the due dateThe company would send Loan Delinquency Letters with the amount needed to pay in order to bring my account current, I would like to know why was the information provided incorrectI would pay the amount requested on the letter including the late charge, but the company would still charge me late fees when I paid what was requestedI understand that now they are saying that I owe $76.xx, but I would like to know how I am able to recover the money I paid in late fees when I would pay on time Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint To assist us in bringing this matter to a close, we would like to know your view on the matter [redacted] Has the company addressed the issues of this dispute? No [redacted] If not, why? - They are disputing my contact to their company on requesting a re review of my escrow last July 2015, though they will not provide the voicemail loggerWhy not? I called Fifth Third and requested a review of my escrow accountWhere is their accountabilityI am owed Escrow of $per month plus interest for their lack of response to my phone callThey also have NOT provided me proof to receipt of my check on dates to prove how long they were in receipt of the check that caused the “31st day delinquency” exactly on the 31st dayThis is unacceptable [redacted] Has the company met the agreement they outlined in their response? No they have notI will be submitting a copy of this email as well to the [redacted] State Department of Financial ServicesNo this matter can not be closedThey are claiming phone calls did not happen while refusing to provide proof they did notThese people are thieves and I will go as high up the ranks that I need to go with this issueThis is criminal, Please keep this open and there will be a formal response to this [redacted] 11, pathetic excuse for a responseThis response is nothing more then to ignore the issues at hand Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***

[redacted] [redacted] *** [redacted] *** Date: October 26, Account: [redacted] Regarding Your Checking Account Dear [redacted] : We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your checking accountWe appreciate the time you have taken to express your thoughts and concernsOn behalf of the Bank, please accept my sincere apologies for the frustration you experienced regarding this matterHowever, we stand by our previous correspondence dated October 4, 2016, regarding the $Automated Clearing House (ACH) transaction to [redacted] Our position on this matter has not changedFor your reference, I enclosed a copy of our previous correspondenceI understand that you provided an ACH cancellation form to revoke your authorization of the transaction in questionPlease note that Fifth Third Bank does not utilize a form like thisHowever, when a stop payment is completed, we send a form to you to sign and send backPer our conversation on October 11, 2016, you advised that you obtained the form from the merchant that was drafting your account and you were advised to take it to a banking centerUnfortunately, I was unable to locate a recording of your phone call with a Bank employee who provided this informationI am sorry for any dissatisfaction this may cause youPlease note that we cannot prevent an authorized ACH transaction with a third-party formYou had the option to request a stop payment with the Bank, which you declinedI am sorry that you were advised to bring the documentation to the banking centerDuring our conversation on October 11, 2016, you advised you could provide a copy of the authorization cancellation formAs of October 18, 2016, I have not received the requested documentationIf you cancelled the recurring payment with the merchant, you may wish to contact our Dispute Department to dispute the $ACH transactionIf you would like to dispute the transaction, please contact our Dispute Department at ###-###-####That department is available to assist you Monday through Friday from a.mto p.m., ET, and on Saturday from 8:a.mto p.m., ETI certainly understand your frustration because we were unable to open a new account for you as an eAccess checking accountFifth Third Bank discontinued this account in Because you closed the checking account, we were unable to open a new eAccess checking account for youTypically, we are unable to reopen closed checking accounts after more than sixty (60) days has passedHowever, because you were provided incorrect information so you could not fully understand the ramifications of closing the account, we were able to make an exception to reopen your eAccess checking accountYour account ending in [redacted] was reopened on October 22, You can now continue to use your e-Access checking account for your banking needsAdditionally, I have waived all remaining monthly service charges from your Essential checking accountThe total fee waiver totals $Please note that if you do not close the Essential checking account before November 21, 2016, another service charge will be assessed if you do not complete the activity needed to earn out of the feeWe will not waive additional fees from the Essential checking account if it is not closed before the next fee is assessedAdditionally, we will not be able to reopen the eAccess checking account in the future if it is closed againIn our previous correspondence, you were advised that the Essential checking account was opened at the [redacted] Main Banking CenterUnfortunately, this information was not correctYour Essential checking account was opened over the phone with our New Accounts Department on February 5, The account was assigned to the [redacted] Main Banking CenterI am very sorry for the misinformation you received, and I appreciate your feedback that alerted us to this errorPlease be assured that I have forwarded this situation to the relevant Bank personnelWe appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experiencedIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Response

[redacted] [redacted] *** [redacted] *** Date: March 7, Account: [redacted] Regarding Your Mortgage Loan Dear [redacted] : We received a copy of your complaint recently filed with the Revdex.com, regarding the missing payment for your mortgage loan accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterPlease be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concernsAt Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customersPlease be assured that we take your comments very seriouslyIt is feedback like yours that helps in identifying problems to improve the level of service we provide to our customersPlease be assured that the relevant parties have been contacted to express your dissatisfaction and to fully research your concernsOn behalf of the Bank, please accept my sincere apologies for any inconvenience this situation may have caused youOn January 5, 2016, you called our customer service number and advised that you mailed a check for your mortgage payment the preceding day using an envelope for a promotional mailer you receivedYou stated that you crossed out the department name and wrote “payment processing” but you did not change the addressYou called back on January 15, 2016, and were informed that this was the last day to make a payment on the account without incurring a late feeAs the Bank has several different locations that process payments for a variety of loan types, we had not yet been able to locate a copy of the check you sentYou declined to make a payment over the phone or online, and advised that you would place a stop payment with your Bank on the check you sent and send a new checkOn January 25, 2016, you made a payment to your mortgage loan account in the amount of $The payment was applied to your January 2016, payment obligation and also paid the late fee of $On January 27, 2016, the original check you sent was located and processed by the mortgage loan departmentThe check was returned unpaid on February 1, 2016, due to the stop payment you requestedOn behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused youIt was not our intention to cause you any hardshipPlease note that the late fee you paid on January 25, 2016, for $was waived on February 9, After the fee was waived, your payment of $was reversed and applied to the principal balance of your loanIf you have any questions regarding this payment and reversal, please contact me at the number belowAs of today, your loan is due for your March 1, payment obligation in the amount of $In the interest of customer service, we would also be willing to reimburse you for the stop payment fee charged to your checking account due to this returned paymentAdditionally, in the future please send payments to: Fifth Third Bank P.OBox Cincinnati, OH 45263-You may want to consider enrollment in Auto BillPayer for your mortgage loanAuto BillPayer enables you to have payments automatically deducted from your non-Fifth Third Bank checking account each month on the due date or any date within the grace periodMany of our customers appreciate the convenience of Auto BillPayer, which eliminates the need of check writing and mailing in your paymentsIf you have any questions about Auto BillPayer, or if you would like to set up the payment service, please call Auto BillPayer at ###-###-####, Monday through Friday, a.mto p.m., ETIf you utilize Auto BillPayer and a payment date is setup every month during the grace period, our Collection Department will not contact you during the grace period [redacted] , please be assured that it was not our intention to cause you any hardship or frustrationYou are a valued customer and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Jennifer COffice of the President

Revdex.com Im responding yet again to correct the mistake that this company continues to make even though I have corrected them in each and every complaint The declaration page they are requesting from [redacted] should only be regarding the months of March2016-May [redacted] was not our carrier in December 2015-February We agreed that they we did not have coverage those months and Fifth Third Bank charged us for insurance of those dates AFTER those dates had already passed The issues with those particular dates is that Fifth Third Bank said since they charged us in May for the dates of December 2015-February they would retroactively pay a claim if there was damage to our vehicle That is falseI tried filing a claim for damage done to our car in Janurary in the amount of $3,and they refused to file the claim stating the dates had already passedThat is our issue with those datesWe were only asking for refund of March2016-Maydue to the fact we had full coverage through [redacted] *** [redacted] at [redacted] has stated she has done everything they have asked of her multiple times! The only reason I can think that Fifth Third is rejecting it is due to their dates not being correct and you can see in past answers I have stated this MULTIPLE times! [redacted] ***

We have reviewed the additional rebuttal submitted by [redacted] and we feel that she has not provided any new information in this newest complaint.We have already responded to this customer twice and we stand by our previous responses.Thank you,Lisa S.| Fifth Third Bank Consumer Resolution Specialist| Office of the President

[redacted] [redacted] [redacted] *** [redacted] *** Date: August 25, Account: [redacted] Regarding Your Fifth Third Bank Essential Checking Account Bonus Dear [redacted] : We received a copy of the complaint you filed with the Better Business Bureau regarding your Fifth Third Bank Essential checking accountWe appreciate the time you have taken to document your thoughts and concerns regarding this matterOur research confirmed that you opened your checking account ending in [redacted] on February 27, 2016, over the telephone with our Retail Direct Sales (RDS) teamWe confirmed with the RDS team that your account was opened during our quarter one (1) Can’t Wait campaignHowever, in reviewing your account opening, the promotional offer was not discussed during the account openingThe Can’t Wait campaign for quarter one (1) offered a $bonus to new customers that met certain qualifying activitiesThese activities included making three (3) online bill payments, using Fifth Third Bank’s online bill payment service and setting up a direct deposit within the first days after account openingI have enclosed a copy of the promotional offer for your reviewOn behalf of the Bank, please accept my sincere apologies if the information regarding the bonus requirements were not thoroughly explained at that time you opened your accountI understand that you have made several trips to the Bank as well as made several phone calls regarding this matter in an attempt to resolve the issuePlease be assured that I have forwarded this information to the appropriate personnelI reviewing your account and confirmed that you did not made three (3) online bill payments as required to receive the bonusHowever, our research determined you were not informed of the qualifying activity requirements at the time of account openingTherefore, we have credited your checking account with the $promotional bonusThank you for your patience while we researched this matter for youYou are a valued customer, and we look forward to serving your financial needs in the futureIf I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at 866-360-5353, Monday through Friday, a.mto p.m., ETSincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Can’t Wait Campaign Flyer

[redacted] *** [redacted] * [redacted] *** Date: November 21, Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted] ***: We received a copy of the complaint you filed with the Revdex.comWe are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concernsOur research confirmed that a deposit of $posted to your savings account ending in [redacted] on November 7, The Bank released the funds from the check you deposited within the time mandated by Federal Regulations, and the funds from the deposit were transferred into your checking account ending in ***However, the deposit was removed from your account on November 13, 2014, when the issuing bank returned the item unpaid due to insufficient fundsWhen the deposit was returned on the account, it brought your account balance negativeThe account remained negative until it was charged off on December 2, 2014, with a negative balance of ($265.00)We have determined that the information originally provided to [redacted] was accurateTherefore, we cannot fulfill your request to remove the reportingAfter an additional review, we have removed your record from Early Warning ServicesBe sure to use this letter if you apply to open a deposit account over the next days as proof that your records have been correctedI have enclosed copies of the Overdraft Notice and Account StatementsYou can make a payment toward the charged off balance at a local Financial Center, or by mailing it to the following address: Fifth Third Bank [redacted] *** [redacted] Consumer Account Collections [redacted] *** We will update the account balances with the Consumer Reporting Agencies to reflect any payments that you makeIt is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused youIf I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, a.mto p.m., ETSincerely, Alison S.Office of the President Pc: Revdex.com Enclosures: Overdraft Notice and Account Statements