Processing Services

We spoke with Mr*** *** in order to resolve this misunderstanding. The situation has now been resolved to Mr***'s
satisfaction. Mr*** stated that he would contact the Revdex.com and advise that this matter has been resolved

***,
I've attempted again to make contact with you today in regards to the
status of your accountI left you a couple voicemails on Friday 3/27. I still didn't get any call or email from you and when I tried you again today I couldn't leave a voice mail since your mailbox is fullWhen you cancelled on Friday 3/with ***, he filled out the paperwork for your refundAnd your refund check was sent in the mail the following business day Monday 3/I pulled the recording and you did acknowledge that the refund is being sent as check in the mail and to allow up to 7-business daysPlease give me a call at your earliest convenience so I can further assist you--Regards,*** ***SeniorComplianceManagerStudent Loan AidCompliance Dept:***Main line:949.SLA.HELP752.4357***

Confirmation of Cancellation & Refund Revdex.com ID ***
*** ***
***,
I saw you had made a complaint today 2/12, and I called you and we
spoke in regards to your outstanding refundI have already submitted the proper paperwork and made sure we are sending out the refund check out $to your address provided on filePlease allow 7-business days for you to receive itAlso please let me know when you have that check cleared so we know your account has been settledPlease be advised that your Federal Student Loans will no longer be managed by Student Loan Aid, and that any confidential or private information that you have provided will be properly disposed of. At this time, with services being terminated, no further payments will be collected from you and your account has been closed.
Should you have a change in circumstances that may require lower repayment terms in the near future, we encourage you to reach out to us, as we are here to ensure that your student loan payments continue to meet your needsWe appreciated the opportunity that you had thought to use our service and we regret that we are no longer doing business togetherShould you have any additional questions or concerns, please do not hesitate to contact our resolutions dept at *** *** ***Our hours of operation are 9am-6pm PST Monday - Friday
--Regards,
*** *** *** *** ***Processing ServicesCompliance Dept:949.253.4098Main line:949.229.7007***

We do apologize for any inconvenience this may have caused the client.
As previously mentioned, our company has done everything we promised the Client we would do, which was clearly outlined for the client in the agreement she signed with us upon her enrolling with our company
Due to our company's efforts, Ms***'s loans were consolidated and a program placement was successfully submitted and approved on her behalfIt is because of our services that Ms***'s loans were consolidated into one low monthly payment and she is now in an income driven repayment program and has a Zero ($0) dollar payment each month on her loans.
To address Ms***'s allegations in her complaint, at NO time have we represented to her that we are in any way affiliated with the Department of Education or any other government agencyIt is very clear on our website and in our client agreements that we have no affiliation with any government agencyWe take many precautions to ensure that every client understands this.
Furthermore, each time our representatives tried to contact Ms*** to let her know of updates regarding her file or to address any concerns she may have she repeatedly explained to them that she was "already being helped" and "did not want to speak." At this point all work had already been completed, thus they were merely trying to provide her with an update or return her call.
We understand clients tend to have a change of heart at times and it is for this reason we offer a very liberal refund and cancellation policyEach time we receive such request we do a thorough investigation in order to determine what, if anything, the client is entitled to receive backUnfortunately, Ms***'s request to cancel had been well beyond the time allowed and was made after all work promised to be done by us was already completed on her behalf.
After a thorough investigation of Ms***'s file, it was determined that all work had been completed on her loans, a consolidation was successfully completed and accepted, and the proper program placement was also successfully completed for her, which is the reason why she now has a $dollar a month payment.
Again, we apologize for any any inconvenience this may have caused Ms*** and do appreciate the opportunity to respond

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This message is confirming your cancellation with the services of Student Loan Aid, as effective immediately your business with us has ended.And you are taken out of the billing cycle and our processors have stopped working on your file as of todayI have put through the refund request please allow 7-business days as a refund will be issue in the form of a check through the mail to the address on filePlease be advised that your Federal Student Loans will no longer be managed by Student Loan Aid, and that any confidential or private information that you have provided will be properly disposed of. At this time, with services being terminated, no further payments will be collected from you and your account has been closed.
Should you have a change in circumstances that may require lower repayment terms in the near future, we encourage you to reach out to us, as we are here to ensure that your student loan payments continue to meet your needsWe appreciated the opportunity that you had thought to use our service and we regret that we are no longer doing business togetherShould you have any additional questions or concerns, please do not hesitate to contact our resolutions dept at Our hours of operation are 9am-6pm PST Monday - Friday
--Regards,
*** ***Senior

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am absolutely disgusted by how I have been treated by this company***, who claims to be a supervisor, contacted me yesterday 1/14/and was rude and disrespectfulHe could not offer me any legitimate explanation of where the money has gone that was directly debited from my account for over a year and why it was not applied to my student loanThe Department of Education has contacted me with this matter and advised me of the account going into default I was not offered a full refundThey say they provided a service but can't answer why my student loan was never paidTo resolve this matter, I will need a full refund of $1325.00, the amount which was debited from my bank accountIf processes were complete payments should have been applied to my debt.
I have been completely inconvenienced by this matter Even after I asked and emailed them in November to stop debiting my account, it was ignoredNovember and December debits were drawn and at the same time I had to make a double payment to the Department of EducationI was pressed to sign an agreementThe only way to get this company to stop drawing money was to contact their drafting company who seemed to understand what I was going through and advised me of the total amount taken and still sitting in the escrow accountThis is the only way I knew they had not did what they say they were doing with my money.
Regards,
*** ***

To Whom It May Concern:
Thank you in advance for allowing us the opportunity to address Mr*** * *** (Client) complaintClient was approved for our management/processing services since October 28th, We were unable to obtain
client's income documents in a timely fashion, therefore, only applied for the Standard Consolidation ProgramWe then collected Client's income tax returns with the correct income figures reflected on themUnfortunately, the Client's address was incorrect so even though we could not use his income taxes; we still moved forward with services by utilizing client's one month worth of recent pay stubsIn trying to renew our Client, we sent out a Service Agreement that Client failed to signTherefore, we were unable to continue servicesWe have acknowledged the mistake of payments processed out of his account by error and have offered Client a full refund of his fees collected from Nov and Dec of as well as Jan-April of The total amount offered to Client including the above payments and inconvenience compensation is $1,We do apologize to Client for not contacting him sooner to follow up on the Service Agreement he failed to signWe cannot extend the same payment terms to Client as, unfortunately, he has filed jointly with his now spouse and, based on program guidelines, his payment being based on his current income has increased and; we cannot control or change thatThe payment calculations are set by the Department of Education not usAgain, we apologize to Client for the inconvenience caused and hope to hear back from him to inform if refund amount is acceptableThank you for allowing us to address Client concerns, and; hopefully, reach amicable terms to settle this matter immediately.
Best regards,
Compliance Department

To Whom It May Concern: Thank you in advance for the opportunity to address *** *** (Client) concernsClient signed up for consolidation and repayment program placement on 04/09/Services began on same dayConsolidations of his loans were completed on July 24th, and an
additional loan was also confirmed fully consolidated on July 30th, All services Client retained Processing Services for were fully completed on October 5th, Client was confirmed of all approved terms in writing via the Approval letter (attached)In this letter, Client is fully disclosed of payment amount, due date and all linformation as all confirmations of services fully renderedClient was approved for a $IBR (Income-based Repayment plan)Client was to recertify (renew) this program on his own right around August of (recommended to be completed mosprior to the program expiring in November 2016)Client was emailed on October 5th, and verbally confirmed over the phone (went over attached approval letter and terms). Unfortunately, most Clients are under the "assumption" that once approved for the IBR program, they don't have to do anything to keep the programHowever, it was specified this program has to be recertified/renewed every year until the eligible term has been reached for the possibility to get loan forgivenessClients are fully disclosed of the importance of keeping this program renewed and there were never any upfront fees associated with our servicesFees were collected after work was completed and the amount was NOT $as Client statedTotal paid for processing services was $Client is not eligible for any type of refunds and this is now considered a closed matterShould Client have any rebuttals; I look forward to addressing any/all future concerns accordinglyPlease review attached documentation as proof of services fully completed/rendered. Best regards, Processing Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am absolutely disgusted by how I have been treated by this company***, who claims to be a supervisor, contacted me yesterday 1/14/and was rude and disrespectfulHe could not offer me any legitimate explanation of where the money has gone that was directly debited from my account for over a year and why it was not applied to my student loanThe Department of Education has contacted me with this matter and advised me of the account going into default I was not offered a full refundThey say they provided a service but can't answer why my student loan was never paidTo resolve this matter, I will need a full refund of $1325.00, the amount which was debited from my bank accountIf processes were complete payments should have been applied to my debt. I have been completely inconvenienced by this matter Even after I asked and emailed them in November to stop debiting my account, it was ignoredNovember and December debits were drawn and at the same time I had to make a double payment to the Department of EducationI was pressed to sign an agreementThe only way to get this company to stop drawing money was to contact their drafting company who seemed to understand what I was going through and advised me of the total amount taken and still sitting in the escrow accountThis is the only way I knew they had not did what they say they were doing with my money.
Regards,
*** ***

We have contacted this client and have addressed all concernsThe client was informed that ALL work has been completed for themAlso, we offered to provide documentation of all work completed At this moment, we feel this matter should be closed as client has been contacted by our office and
fully informed of all work competed as promised upon their enrollment with us.
Furthermore, although all work has been completed for client, we still offered a refundWe feel that each one of our clients should be 100% satisfied with our services, and if they are not we are more than happy to offer a no-questions asked refundWe hope that this matter has not caused any inconvenience to this client and appreciate the opportunity to address this matter

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.They are going to send me a refund of $1,7?? When I sign there email sent to meRegards,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business performed this action including full refund of my money and I consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
These people are lying and are full of crapThey haven't explained anything to me multiple timesI never harassed anyoneI called them several times because they refuse to answer phone callsThey never notified me until they received a complaint from the Revdex.comOn July 28, 2015, a so called gentleman by the name of *** assured me that I'd receive a refund so that we could "part ways"The next day, July 29, 2015, *** was very nasty, telling me that I needed to do my research and that Navient was the actual company who received many complaints and weren't servicing me, and he tried to offer me services with another company called Federal Loan Servicing, which is probably another scamAs far as "research" goes, the bogus company that *** works for IS NOT affiliated with the US Dept of Education, and the US Dept of Education confirmed thisIf anyone is refusing to cooperate, it is them, not meI wonder how *** would feel if he was a single parent, making a low income, and scammed out of $That money was taken out of my children's mouths, not his!!! I did tell him that I'm reporting the company to the police because what they're doing is plain wrong and evil, and something needs to be done about itThey need to have a "change of heart" and do the right thing by refunding my money they stole from me because none of it went towards mt student loansNone of it!!
Regards,
*** ***

To Whom It May Concern: I would like to thank you in advance for the opportunity to address Ms*** ***'s (Client) concernsClient agreed to all service terms, conditions and fees associated with the sameClient was fully disclosed our relationship and confirmed being a third party
providing students' loan management/processing servicesClient was successfully consolidated and placed in a repayment program approved by Client's servicerPart of Client's allegations include nonconformity with higher monthly payment obligations appointed by the Department of EducationWe do not control payment calculations based off Client's income -The Department of Education doesAs far as the lack of communication, I actually exchanged several emails with Client recently (prior to this complaint received) and record of all other communications held with other associates twice every month since Client signed up for services with usThere is no active company website as we are no longer taking any new Clients and were instructed to shut it down as a form of business solicitingWe are complaint and have apologized in writing to Client and have confirmed all services have been successfully completed per the Service Agreement fully executed on December 10th, Copies of documented proof have been released to Client via emailCopy of Credit Agreement has been uploaded for Client's review and a 2nd copy was sent to her personal email. Best regards, *** ***

This response is in regards to Complaint ID#***
To Whom It May Concern:
Thank you in advance for allowing us to address this Client's, *** ***, concernsThis Client signed up for services on March 6th, We completed her loan
consolidation and placed her in the correct repayment plan (PAYE -pay as you earn with *** for mos beginning 11/22/thru 11/23/16)She was mailed the approval terms on November 9th, Client called to inform she had not received the approval terms and we re-sent this information on November 20th, On December 10th, 2015, Client called to confirm *** information for her to make her payment, we provided her with all pertinent information accordinglyOn the same day, we received a past-due letter from lender and we immediately informed Client for her to make that payment and avoid delinquencyClient was upset due to assuming that she was paying *** but this was fully clarified to client by one of our associates in both, verbal and writing, that the service fees were that -Service Fees- since September 28th, (I have a copy of the recorded conversationShe was upset but, once we clarified her assumption, she still decided to continue with our servicesIt wasn't until we completed our services for client since December of that she began addressing a refundI tried to address client concerns when I received an email stating she was very upset and "could not get a hold of anyone"Client had been given all pertinent contact information since day of servicesI have been trying to get a hold of Client by both, phone call and email and no responses from client yet.
It is always our priority to ensure 100% client satisfactionI have completed our review of rendered services and determined we do not owe this Client any money backNevertheless, we do care for our Clients and must ensure she is satisfied with the final outcomeWe collected a total of $and agree to refund client $Please have Client contact us directly at: 1-800-269-Ext ***Best regards,
Legal Department

I received your email regarding Ms*** *** complaint outcomeShe has just confirmed her check was finally delivered via regular USPS and funds have clearedI am including copy of receipts of cashed checks totaling $This was the offer *** *** agreed upon and confirmed clearedPlease review copies of emails exchanged today as proof of communication confirmation with Client:"*** ***4:PM (minutes ago)to me I apologize I was just going to email youI received it todayThanks*** M 4:PM (minutes ago)to *** Ok, great! Thanks for the confirmationCould you do me a big favor? Revdex.com assumed we had not reimbursed you and would like your confirmationIf you have time to contact them and confirm resolution; I'd really appreciate it.Have a great day and, again; Thank you for all your patience and cooperation, I do appreciate it.Best,*** MConsumer Relations Department"Please update your records so our rating is not affected eitherThank you for all your help!Best regards,*** M

To Whom It May Concern:Thank you in advance for allowing us the opportunity to address Mr*** * *** (Client) complaint.Client was approved for our management/processing services since October 28th, We were unable to obtain client's income documents in a timely fashion, therefore, only
applied for the Standard Consolidation ProgramWe then collected Client's income tax returns with the correct income figures reflected on themUnfortunately, the Client's address was incorrect so even though we could not use his income taxes; we still moved forward with services by utilizing client's one month worth of recent pay stubsIn trying to renew our Client, we sent out a Service Agreement that Client failed to signTherefore, we were unable to continue servicesWe have acknowledged the mistake of payments processed out of his account by error and have offered Client a full refund of his fees collected from Nov and Dec of as well as Jan-April of The total amount offered to Client including the above payments and inconvenience compensation is $1,We do apologize to Client for not contacting him sooner to follow up on the Service Agreement he failed to signWe cannot extend the same payment terms to Client as, unfortunately, he has filed jointly with his now spouse and, based on program guidelines, his payment being based on his current income has increased and; we cannot control or change thatThe payment calculations are set by the Department of Education not usAgain, we apologize to Client for the inconvenience caused and hope to hear back from him to inform if refund amount is acceptableThank you for allowing us to address Client concerns, and; hopefully, reach amicable terms to settle this matter immediately. Best regards,Compliance Department

To Whom It May Concern:When complaining about completed/fully rendered services one cannot "guess" what the facts are. The approval letter (already submitted as proof of completed services) clearly outlines approved program name, monthly payment amount, due date, and most importantly LENGTH of program duration in writing serves as confirmation of all completed services. In addition, the verbal confirmation to client via a phone call placed on October 5th, 2015 by associate [redacted] completed all contractual obligations to Client. Moreover, based on these contractual obligations, the company is NOT to access Client's information/student loans' accounts OR personal information for any reasons. Company's contact numbers and information is irrelevant to the fact as it is clear that Client is only trying his best to discredit our legitimacy. My direct line is 800-269-[redacted] in case Revdex.com needs to contact us. Company's obligations to Client were fully satisfied. All services were completed abiding to the master service agreement fully executed on April 9th, 2015 (almost TWO years ago!). In conclusion, I am including the copy of the confirmed E-signature placed by Client on all "initials" fields acknowledging ALL service terms, conditions, and most importanly, fees associated with all completed services. It is clearly stated in the contract that Client retained a Private entity offering Processing Services to complete all confirmed work (attached). Lastly, Client is ineligible for any type of refunds. Client will not get any money back based on services completed almost 2 years ago.Respectfully,Processing Services.

This is our response to client [redacted]. Complaint #[redacted]. 
To Whom It May Concern:
Thank you in advance for the opportunity to respond to our Client, [redacted], complaint. We have managed Client's student loans since November 11th,...

2014. We successfully completed her student loans consolidation and program placement. The repayment program we got client approved for was the incorrect program due to client's income docs reflecting a much higher than what client had initially advised and shown on her income documentation. We resubmitted the application for the correct program based on client's correct income documentation. Client was due to "renew services" on November 11th,  2015 and that's when the communication with Client became difficult. As we requested copies of client's income to move forward with renewal process, she provided us with documentation that showed higher income. Again, we cannot process documentation that will result in a much higher payment for client. We ensured her accounts were always in good standing (never in default) and we also completed services. We dropped this client due to disinterested in renewing services and stopping payment. 
We will not reimburse client any of our service fees. We worked on managing her loans for over a year. We have copies of emails and numerous calls placed to client and she refused to talk to us by hanging up and ignoring our emails. In conclusion, we agree to reimburse a total of $492.26 which is the total amount we were to disperse to her lender as soon as renewal would take place. Please inform if this is acceptable and contact  [redacted] directly at 1-800-269-8508 Ext [redacted].
Regards,
Legal Department

We have contacted this client and have addressed all concerns. The client was informed that ALL work has been completed for them. Also, we offered to provide documentation of all work completed.  At this moment, we feel this matter should be closed as client has been contacted by our office and...

fully informed of all work competed as promised upon their enrollment with us. Furthermore, although all work has been completed for client, we still offered a refund. We feel that each one of our clients should be 100% satisfied with our services, and if they are not we are more than happy to offer a no-questions asked refund. We hope that this matter has not caused any inconvenience to this client and appreciate the opportunity to address this matter.