The details of our free offer are clearly detailed at the top of our prices page here: http://www.totallegal.com/pricing-page.asp To receive the document a customer must begin a free trial of our TotalLegal plan which includes providing valid credit card information The free trial may be easily cancelled IMMEDIATELY after receiving the document without the customer being charged Many, many customers have taken advantage of this offer and have received a document completely free of charge The customer may delete personal information from the TotalLegal web site themself or contact customer service We were unable to find an account on the site using the email address in the complaint
Complaint: [redacted] I am rejecting this response because: The fact that you have your pricing policy somewhere else in your website and NO links or footnotes on the page where you make the "Free" claim does not make the advertising and "bait and switch" advertising complaint go away The actual landing http://totallegal.com/wills2_new.asp prominently displays at the
The details of our free offer are clearly detailed at the top of our prices page here: http://www.totallegal.com/pricing-page.asp To receive the document a customer must begin a free trial of our TotalLegal plan which includes providing valid credit card information The free trial may be easily cancelled IMMEDIATELY after receiving the document without the customer being charged Many, many customers have taken advantage of this offer and have received a document completely free of charge The customer may delete personal information from the TotalLegal web site themself or contact customer service We were unable to find an account on the site using the email address in the complaint
This customer is being issued a full refund per his request
Complaint: [redacted] I am rejecting this response because: The fact that you have your pricing policy somewhere else in your website and NO links or footnotes on the page where you make the "Free" claim does not make the advertising and "bait and switch" advertising complaint go away The actual landing http://totallegal.com/wills2_new.asp prominently displays at the