Pro Painters

Customer: [redacted] ***Submitted: August 27, 2015Assigned ID: [redacted] Received Email from Revdex.com: 9/14/at 2:PMBelow are the responses to Ms [redacted] rejecting of the second? response to her complaint and to clarify of the issues.Response to #1:I apologize to Ms [redacted] for my overlooking to provide a? written cost estimate in time for herAt the time, I thought the verbal? estimate was clear and the written one could follow laterI missed providing? it to her sooner.? Response to #2:I have been in this business since and I understand the? importance of a written estimateThis is the first time in the last years for? me to not follow up sooner with a written estimateResponse to #3:I have yet had an opportunity to provide contact information? of the specialist for installing mesh filters to Ms***If she still needs it,? I can text the info to her.Resolution:I? agree to Ms***’s request for giving her a credit of $plus sale taxThis? credit settles the issues related to mesh filters and touchup workWith the? credit, a total cost for painting the exterior of her rental house is $3,050? flatAttached to this response is the revised written cost estimate file to? reflect of the agreement.Best? Regards,Ky ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

? Complaint: [redacted] I am rejecting this response because:There are quite a few discrepancies in Ky’s response:1.? ? ? ? Site visit was July 11, at 8pm and not? August 2015.? Ky gave me the verbal? estimate in person and said he would send me the proposal after he went home? and had dinner with his wife that evening? I didn’t hear back from Ky again until almost a month later when he? called me on 8/wanting to power wash the house within the next hourI continued? to ask for the estimate but did not receive this estimate until 8/24/emaildated 10:14pm (see attachment with the proposal date Ky included for the? estimate) after he had finished painting the house.? Neither my husband nor I have even signed the? proposal yet since these were not the terms we agreed upon.2.? ? ? ? I never asked for the interior touchups to be? done as a “favor”In fact I continued to ask Ky for a separate estimate for the interior touchups since there were quite a few in all of the rooms and my? tenant that moved out was willing to pay for it.? He insisted on doing it at no cost.? He was the one that I had hired to do the? interior painting years ago and he asked to see the paint to make sure that? it was still good to use.? He checked and? said it would be fine.? Later on he said? it wasn’t the correct shade.3.? ? ? ? Ky said he was including the mesh to cover the? gutters and said that he doesn’t do it himself, but has a contractor that wouldbe doing that part.? I hired a? professional roof/gutter cleaner on 7/23/in preparation for Ky’s contractors? to install the gutter covering.4.? ? ? ? I was appalled when my tenant contacted me to? let me know that Ky approached his teenage son when they were not at home andoffered $to do the interior painting? She thought it was very inappropriate and unprofessional and wanted me? to know.? I called Ky to express mydisapproval and he confessed to hiring the minor to do the work for him.? I asked him when it would be done and if he? would be inspecting the work and Ky asked me for his phone numberI told Ky I? don’t know the son so wouldn’t have his number.? Ky said he would contact the son himself since he only lives a fewminutes away from the house.5.? ? ? ? Please also note the Pro Painters Incproposal (attachment? in Ky’s response) even has a section termed “Additional Coat: There is a? possibility an additional coat will be needed to ensure proper coverage to the? entire house” This was never discussed as a possibility during the estimate and? is left blank in the proposal.? Ky called? me after he started the job and said “you are going to think I am scamming you,? but I think your whole house needs coats of paint or you will end up having? to repaint again in a couple of years and end up paying more”? There are also no “questionable areas” as? indicated on the proposal.Problems:1.? ? ? ? Providing an estimate verbal and not giving a? written proposal until AFTER the paint job was completed2.? ? ? ? Hiring a teenager with undocumented experience? without consulting customer and parents of the minor 3.? ? ? ? Giving an inaccurate estimate of what the final? cost would be given the condition of the house 4.? ? ? ? Not providing mesh gutter covering that was? added into the cost of initial estimateResolutionGive a credit of $for not completing the mesh? cover for the gutters and the interior touchups as promised bringing down the? total cost to $2,900.Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because:Verbal estimate given on 7/11/and written one wasn't presented until after the job was finished on 8/24/ If this was given at the proper time, there wouldn't be any confusion of what the job expectations arePer any other professional company, an estimate is given prior to when the job is started and possibility of additional coat is given prior to power washing as that is the whole point of having an estimateThe specialist that Ky was going to get in touch with me was for someone that specialized in chimney work and I have yet to get that recommendation.I appreciate the credit of $plus tax but that would not be sufficient to cover the interior painting/mesh gutter covering (estimated at $500) I am willing to bring down my request for a deduction from $to $plus tax.Sincerely, [redacted] ***

[redacted] Hi, We have forwarded this most recent response from the business to [redacted] as advise by our agent and we will get back to them after review I, [redacted] am the daughter of both [redacted] and [redacted] and am authorized to handle their affairs with the property they ownAs we are out of [redacted] until and will do not have access to a printer or scanner, we can and will send a letter confirming and authorizing me to handle these mattersThey had spoke to me the day of the incident with [redacted] present at the property alsoIf a video of [redacted] giving authorization is acceptable in lieu of the letter then we are able to produce that quicker with our phone and email There was no previous leak or damage to to p-trap until the plumber snaked the drain in our unitWe had no issues prior and we did not call the plumber -they asked our tenant to enter our unit due to an issue or call by the neighboring unit Shortly after they snaked or performed work in our unit that we did not request, they leak occurred down stairs into unit This is not negligence on our partI don't think all the information regarding how the pipe was damaged initially is being reported honestlyThe case has been handled and disputed by our insurance company and we have emailed and forwarded the letter which they also mailed and we emailed once the insurance company notified us that we were not responsibleAre they able to provide emails and back up documentation that they responded to [redacted] and us prior to this compliant? Thank you, [redacted] ***