Pro Pacific Pest Control

The technicians are always courteous and call before arriving so I can secure my 3 dogs.

Review: Pro Pacific Pest Control charged me $1600 to catch rats/rodents and close off roof, door and interior garage holes to prevent entry. Specifically, $250 was charged for rodent-catching. They used peanut butter and basic traps inside and outside the house.

At that time, I asked why they were using that, since I had already done the same thing without any luck. I told them the rats were so trap savvy that they flipped the traps, tripped them and ate the food, including peanut butter and feta cheese. They ignored me. They also indicated I might have heard the rats outside the house. I reiterated my point: traps were set by me and they were moved, flipped and eaten off of by rats in my house.

For three weeks, nothing was caught. No surprise, as they hadn't done anything different than what I had used. There was no sense of emergency. Then, they decided to use different bait, which was somewhat more successful.

Finally, one was caught. Then, the next week, another. Then, for two weeks, two rats deteriorated on the traps as no one came out to check them, so much so that other animals came and ate the kill.

I was so disgusted that I had the manager come out. He was very aloof. Again, no sense of emergency. He was more thorough, setting traps throughout the house. Then, he used another type of trap outside which was the only legal type that should have been used. One week later, nothing was caught. He removed all the traps and stated his job was done. He admitted that rats don't like change in the environment. I was surprised that he didn't give it more time - it had only been one week. I told him that just because nothing was caught does not mean there are no rodents. He stated the contract does not cover catching rats outside the home. Well, then, why did they do it if it wasn't specified? And why was I charged $250 for setting the same traps in my home that I - a non-professional - already used?

They also put liquid poison in my attic after everything was sealed, but nothing was caught. At least they tried on that count.

It is my belief that they though they had a sucker and that they did as little as possible for the longest time possible. If it had been one of their family members, I think they would have tried harder initially. The only time I received help was when I took the time to call and clamor for it. They were not reliable. Several times they stated that they would come out to check traps and never showed; then, they only showed up after receiving phone calls from the office.

What a bust. I am in the wrong business. I should catch rats for $1600 and have no accountability.Desired Settlement: Catch rats. Period. $250 - that should show some results. 5 rats caught? Ridiculous. $1,350 for closing off holes? Catch some rats first before you close off the house. Show results.

Business

Response:

We are very sorry that Mrs.

[redacted] is unhappy with the services we performed at her home. However we

have made every effort to solve her rodent issue and all indications are that

we have been entirely successful. We certainly understand that these

situations are unpleasant and frustrating for homeowners and they can never be

rectified fast enough. With that in mind I’d like to address her concerns.

Mrs. [redacted] mentioned

being unhappy with the type of traps and bait used. We use snap traps for

most of our trap outs because after all their years in existence they are still

the best around and are widely used in the pest control industry. As far

as bait goes, it’s a systematic process, we try different baits and we nearly

always catch them in the end. For the record, 5 rats is a good haul.

The customer indicated that

we missed appointments but we have no record of ever missing an

appointment. Her agreement included 3 follow up trap checks, those dates

were on her written agreement at the onset. The agreement shows her

follow up visits as 3/31/14, 4/4/14 and 4/8/14. We arrived each of those

dates on time. We came out several more times to keep after her issues at

no additional charge.

Sequence of

Events/Service Visits

3/26/14 First visit/Trap

I

Traps were

set, rodent proofing and follow up appointments were set and the agreement was

signed. Traps were set in the attic, garage and kitchen.

3/31/14 Trap II

Technician

checked traps, nothing caught.

4/4/14 Trap III/Rodent

Proof

Customer

missed appointment so Trap 3 was not completed. Rodent roof was performed

however as it did not require access to the home.

4/8/14 Trap

III

Traps were checked, nothing caught. Additional

traps added to the attic space.

4/10/14 Trap

IV

One large rat caught outside front door.

4/14/14 Door Sweep

Installed

Technicians returned to install door sweep.

4/18/14 Additional

Trap Check

Caught one squirrel and one rat in exterior

trap.

5/14/14 Customer

Called Office

Customer called office and said that she believed

something had been caught. Appointment set to check for the very next

day.

5/15/14 Additional Trap

Check

Returned at customer’s request, customer missed

appointment.

5/16/14 Meeting with

Field Manager

Field manager went to customer’s home to survey the

issue. Three additional rats were removed, plans to monitor for activity

are made.

5/17/14 Traps Set

/ Monitoring Set Up

Field manager returns, set 25 additional traps.

Donuts are set out in the open throughout the home to monitor for

activity. Follow up visit scheduled for 5/23.

5/23/14 Follow up

Visit with Field Manager

Field manager returns. None of the traps or

donuts were moved, touched or eaten. Furthermore, no other evidence of

activity was found either. No droppings or urine are discovered anywhere

in the home.

We understand that these

infestations are very trying for our customer’s and we wish there were easier

faster solutions. We have been at this for many years and have yet to discover

a better method for resolving rodent problems. In the end it is clear

that Mrs. Strantz’s home is now free from rats and has been sealed properly as

all of the rodents were caught on the exterior of her home not within the

living space or attic. We have offered a bait service to aid in mitigating the

exterior rodent population for Mrs. [redacted] but she has declined.

At this point we have yet

to receive payment on the balance on her account to which she had agreed to

pay. Once that balance has been settled, she will benefit from a 2year

warranty against future infestations which we are proud to stand behind.

This includes trapping, replacement of any exclusionary barriers, the

installation of new barriers if they are compromised, all free of charge.

We are sincerely sorry for

any frustration that Mrs. [redacted] has suffered, rodent issues are tough to deal

with. We do however feel that the job has been performed and completed in

a timely and professional matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.