Pro Nails & Spa

On October 4, Miss [redacted] came into our store to get the acrylic nails removed and her nails got done, she had them done somewhere else beforeThey are very old and easy and very easy to take off, that is why my nail tech didn't soak her nails in acetoneBy accident one of her nails stuck with the acrylic and the tech had decided to soak the nailshe also apologized for that and in the furture that would not happenWe do always ask the customer before we start what they would like to do before we startWe discussed the price the shellac is 25.00, regular is plus for take offMiss [redacted] said that she wanted shellac after she already knew the priceHer total was Because of the issue she had with her nails we only charged and the tech had told her that as well [redacted] seemed to be fine when she left that dayA few days later she came back to the salon and wanted her money backWe were happy to give her the money back and she said the polish on nails had come offAll of my nail techs have been trained, took a class and have their licenseMiss [redacted] stated she wanted the nail tech to continue to take off her nails offThe nail tech was not comfortable because Miss [redacted] was crying and stated it happens every time she has here nails done at any salon

Re: the cook-top cabinet- was as per contract Re: Vent- was not contracted to do Re: gas-issue- our sub-contractor did not bury any exterior pipe- it was preexisting Re: hot/cold line- spoke to the plumber and he used peck line, which is rated for hot or cold