Sent: Tuesday, October 13, 2015 9:26 AM Subject: FW: Complaint [redacted] [redacted] [redacted], Mr. [redacted] received a quote from [redacted] for a “[redacted]”. Mr. [redacted] asked his wife to complete the order. Mrs. [redacted] called and talked to [redacted]...
[redacted] she was asking for a “[redacted]” [redacted] explained to her she was looking at the wrong picture and what she was describing was a “[redacted]”. She received the an Adjustable Pulling Stand, which cost twice as much as a Dead Lift Stand. Promaxima needed Mrs. [redacted] to agree to pay the shipping cost to send a replacement; she refused. Shipping is not a refundable item.
Sent: Tuesday, October 13, 2015 9:26 AM Subject: FW: Complaint [redacted] [redacted] [redacted], Mr. [redacted] received a quote from [redacted] for a “[redacted]”. Mr. [redacted] asked his wife to complete the order. Mrs. [redacted] called and talked to [redacted]...
[redacted] she was asking for a “[redacted]” [redacted] explained to her she was looking at the wrong picture and what she was describing was a “[redacted]”. She received the an Adjustable Pulling Stand, which cost twice as much as a Dead Lift Stand. Promaxima needed Mrs. [redacted] to agree to pay the shipping cost to send a replacement; she refused. Shipping is not a refundable item.