Pro Lube by Harmony Grove

Review: I hired Pro Lube to replace my truck engine after a hole was knocked out in the side of mine. After numerous attempts by me to locate a good, like engine, I finally agreed with [redacted] to pay for the engine he had found, promising me that it was EXACTLY LIKE my engine & he had put his computer on it & swore it checked out perfectly even though to price was higher ($6000) than others he had located. It turned out that the "perfect engine" he had found was not a 500 hp but only a 430 - 1800 rpm engine! That is far from being the same engine

He gave me an estimate to replace the engine complete would be no more than $3500 - 4000 but when he completed the work, he sent me a bill for $5511.15! After struggling to round up even more money, I sent my driver & grandson with a cashier's check to drive the truck in order to check everything out, pay the bill & be on the way. But I was then informed that I could not have my truck until I paid an additional $165.32 for interest for which I was never notified until that time. Mr [redacted] absolutely refused my driver to check out truck, saying he'd simply impound it & place lien on it if I didn't pay it immediately without driving the truck. I allowed my grandson to then give him the cashiers check but he still refused to allow driver to check out the truck since he had increased the bill without anyone's knowledge.

The "perfect engine" [redacted] located turned out to be

I have spent upwards of $3000 in repairs just this truck running with numerous problems caused by workmanship and bad engine. The bottom line is that I TRUSTED [redacted] AND HIS JUDGEMENT for which I have had to pay an enormous price.Desired Settlement: Cash refund

Business

Response:

November 7, 2013

Revdex.com of Wisconsin

Dear [redacted]:

Re: ID#[redacted]

I would like to address a complaint I received regarding

“service issues” for a customer:

The customer’s truck was towed into our shop on May 14,

2013. We investigated the problem and

told her what was found, a hole in the side of her motor. The customer wanted a used motor, which I do

not usually handle looking for for reasons such as this. She asked if I knew of any salvage yards that

may have one. I spoke to a salvage yard

in [redacted], and they did have something. I then

directed the customer to get in touch with this salvage yard. She looked for two weeks, while the truck was

still in our shop. I then went down to

the salvage yard and got all the numbers off the motor and pulled the data out

of the computer on it, and I called the

customer and gave it to her to make a decision as to what she wanted to do, all

at no charge. She got in touch with the

salvage yard and bought the motor. A

couple of weeks later, I went back to the salvage yard, also at no charge, to

pick up the motor for her.

On June 17, 2013, we were now able to finally start to

install the used motor she purchased.

Please note, her truck was still in our shop for over a month, unable to

be moved, waiting on her to get the used motor figured out. When we received the motor, we spoke with the

customer about all other parts that may need replacing in the process of

installing her used motor. She said not

to replace anything, use the best parts out of the two motors, she does not

have any money so replace nothing with new parts. After the work was completed, on June 26,

2013, we gave her the total amount due.

She said she would have to make payments to pay for it. I told the customer that the bill needed to

be paid in full before she could pick up her truck. Our terms are net 10 days, interested after

that. We sent statements to her with the

interest accumulating.

About a month later, I received a phone call from the

customer. She said her boy had stopped

by over the weekend and he told her we switched the tires on it. I told her he was wrong, the tires were all

the same as they were when the truck was towed here. We then did not here from her for some

time. Then, one day in August, her

grandson showed up and wanted me to get the truck started. The batteries were dead, so it would not start. We were swamped, and they did not have the

money with them, so I told him we would start it the next day. The next morning, I started the truck and got

it running when they got there. They

looked the truck over for about an hour before they came and spoke to me. They said they wanted to road test the

truck. I told them they could as soon as

the bill was paid for. I have been in

business over thirty years and knew there was a possibility, with all the

problems we have had trying to get paid, this truck may not come back, given

past experiences. They gave me the

cashiers check and it was short a couple hundred dollars for the interest. I told them they could not have the truck

until the total bill was paid in full. I

told them we did not charge $40 per day storage that we should have charged, I

did not charge for the time to get the truck running after sitting so long, I

did not charge for going to get the motor, or getting the number off the motor,

or all the hassles I was having, and this truck sat in my shop for over a month

before it was even started. I also gave

them the old parts left over off of the truck, such as the starter, alternator,

and such. Also, when they picked up the

truck, I told them they should replace the tire that was bad. They said when they get to Texas they

would.

During this whole process I did not understand why we were

fixing this truck in the first place.

Her grandson that came to pick up the truck, was a mechanic I had let go

of years ago. Why was the used motor

never test drove or looked at by him. I

cannot guarantee anything with the proper parts not being replaced to ensure

the most out of this motor. If everyone

is such experts on the job we completed now, where were they when the motor

needed replaced?

I wish I would not have ever seen this truck, or ever fixed

it. They were problem customers from the

start, and it would have been better for this truck not to even be back on the

road if they weren’t going to take the necessary steps to get it fixed safely.

I have been in business for over 30 years and take pride in

our customer service. I always try to

make the customer happy, and listen to hard luck stories. I feel there is nothing I can do to make this

customer happy, and I do not feel I owe this customer anything more.

If you have any further questions or concerns, please

contact me at the above number.

Sincerely,

Prolube by Harmony Grove

Harmony Grove Trucking & Repair, Inc.

Business

Response:

December 27, 2013

Revdex.com of Wisconsin

10101 W. Greenfield Ave., Ste. 125

Milwaukee, WI 53214

Dear [redacted]:

Re: ID#[redacted]

This letter is regards to the “additional concerns” this

customer had regarding this case.

I am a professional, and I take pride in our work and my

mechanics work. I do not know what makes

the customer so in tune and aware of all of the added concerns now, that she

did not know before. To answer the

customers’ current complaints and concerns: